--- title: "Project Broadcast Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Project Broadcast the right SMS Marketing solution for you? Explore 651 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10015149/Project-Broadcast/reviews/" page_type: "reviews" language: "en" --- Project Broadcast 4.9 (651) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 4th, 2026 # Reviews of Project Broadcast Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews BW Brenda W Independent Pampered Chef ConsultantConsumer Goods, Self-employedUsed the software for: Less than 6 months. “PB allows me schedule posts in advance for my business like message blasts, follow up messages and assists with keeping me in compliance with messaging laws.“ December 12, 2024 TL Tiffany L Beauty ConsultantCosmetics, Self-employedUsed the software for: Less than 6 months. “I was using a different service for the past couple of months & I had a separate number, but I couldnt see or control the messages being sent nor could I text people back from that number.“ November 4, 2024 SN Sabrina N DirectorMarketing and Advertising, 10,001+ employeesUsed the software for: 6-12 months. “I also love how it can be scheduled so it dont matter what time I'm working I can get things done. When I've had issues I contacted them and they were adament on helping me out and trying to resolve the issue.“ March 14, 2026 KT Karen T Independent Sales DirectorRetail, Self-employedUsed the software for: Less than 6 months. “I used a different provider before and it came to my attention that about half weren’t actually receiving my texts, so while PB is more expensive that what I was paying before, at least texts are getting into hands.“ September 15, 2024 SN Sabrina N DirectorMarketing and Advertising, 10,001+ employeesUsed the software for: 6-12 months. “I like how they have many options to make sending out bulk messages to my customers easier.“ March 14, 2026 LS Leanna S Independent ConsultantConsumer Goods, 51 - 200 employeesUsed the software for: More than 2 years. “I don’t like that I cannot like/heart texts from customers just to confirm I received it without using another text. “ January 15, 2025 LS Lauren S Owner of social Selling BusinessHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “Great app to use for networking and connecting with leads Which allows me to let my business run on auto pilot and work on other things!“ November 10, 2024 PH Pamela H Independent ConsultantInformation Services, Self-employedUsed the software for: Less than 6 months. “Sometimes my scheduled posts take longer than predicted to send, and on occasion was delivered late.“ October 18, 2024 ## Showing most helpful reviews Showing 1-25 of 651 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cleta C. Independent Sales Director Cosmetics Used the software for: 2+ years ### "Every business person with a team needs this tool!" March 12, 2024 5.0 I am satisfied with the services and would recommend to others. Pros Easy to use and easy to customize. Especially compared to other similar services I have used in the past. Cons Having to buy credits so often when I run out during the month. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Because it had a user friendly app and the virtual assistant I use recommended it. Review Source ED Elizabeth D. Director Retail Used the software for: Less than 6 months ### "PB for the win!" February 14, 2025 5.0 I’ve tried several mass texting platforms in the last 15 years, PB is hands down above the rest for ease and rapid communications. Pros Seamless connections; first class customer service. Since using PB I have doubled the conversations with my customers! Cons No issues at all. Truly even coming from another platform the support was awesome. Alternatives considered [Skipio](https://www.capterra.com/p/174028/Skipio/) Reason for choosing Project Broadcast Value, effectiveness and availability of customer support if needed. Switched from [VipeCloud](https://www.capterra.com/p/178044/VipeCloud/) Quality of features- ability to sync contacts. Review Source SJ Susanne J. Independent Beauty Consultant Cosmetics Used the software for: Less than 6 months ### "A great value" August 18, 2026 5.0 I love the ease of not having to send out 50 individual text messages to customers and have more time to work my business. Pros The versatility of different options. The training videos are well done and easy to follow. The value of what is received is fantastic! They also give your credits for completing firsts for each section. Cons When I first started it had to be approved and it was denied severals times due to the way it was worded. The PB teams worked to fix the issue and I was approved. Review Source Michel O. Baker Food & Beverages Used the software for: Less than 6 months ### "Waste of time" August 26, 2026 1.0 It never worked and they won't refund me. They can't get my TCR approved. Non-existent customer service other than the AI. Pros It never worked, they couldn't get my TCR approved. There is apparently no actual human customer service. Review Source AM Anna M. Sales and Marketing Manager Staffing and Recruiting Used the software for: 1-2 years ### "The Features of Project Broadcast are Remarkable" August 11, 2026 5.0 My overall experience with Project Broadcast is exceptional. Project Broadcast is friendly and powerful. Pros With Project Broadcast, we always get value for money because it has friendly and dependable features. The customization options of this marketing solution are exceptional. Cons So far so good, Project Broadcast has always been a game-changer. I have zero complaints about Project Broadcast. Review Source KL Katelyn L. Distributor Cosmetics Used the software for: Less than 6 months ### "Project broadcast review " March 17, 2025 5.0 Overall it’s been very positive! Much cheaper than my old system and much more user friendly Pros Easy to use, and lots of training info for when you start out. I also like that it has texting, and email in one so I can pay for just one service. Also love the schedule feature for texting! Cons It doesn’t have a shipping system integrated or connect with square. My old system imported my orders from square invoices, and allowed me to buy a shipping label. Then it automatically sent the tracking info to the customer via text. Switched from [ShoutOUT](https://www.capterra.com/p/190142/ShoutOUT/) Their prices were want too high, and no customer service or tutorials on how to use their system. I just had to figure it all out Review Source TC Traci C. Independent Beauty Consultant Cosmetics Used the software for: Less than 6 months ### "User Friendly for the Busy Girl" February 23, 2025 5.0 I just switched over to PB from another similar company. PB is much more user friendly and easy to use. I use the app as well as the website on my laptop. Both simplify communication with my clients. Pros I love that PB is user friendly. Everything is at your fingertips and is easy to figure out. If you aren't sure how to do something you can easily find the instructions on how to do it. Cons I go through the credits too quickly. That isn't a problem with PB, it's a problem with me using it so much because I love it. Switched from [Skipio](https://www.capterra.com/p/174028/Skipio/) I have friends who use PB and they raved about the ease of use. I had trouble with Skipio doing what I wanted it to do. Review Source JP Jessica P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy with everything " March 20, 2025 5.0 10/10 Set up was a breeze making communication with customers simple and keeping my real phone number safe from strangers. Pros How easy it is to create broadcasts, landing pages, campaigns, drips, etc. Cons I haven’t found anything I’m not happy with yet. Switched from [Shout](https://www.capterra.com/p/100739/Shout/) I was never crazy about their set up. Confusing to use and the price just kept getting more and more expensive with less and less features available in the price range. Review Source KW Kate W. Owner Cosmetics Used the software for: Less than 6 months ### "Love it so far." December 18, 2024 5.0 so far so good. I've been using it for a month. I've recommended it to 3 other women in the same business so far. Pros Scheduling texts, especially on holidays. It makes it so easy and I don't have to think about it day of. I love that it helps me keep all of the customers messages in one app as opposed to taking over my text messages. -Probably my most favorite part actually. Cons I would love to be able to react to a comment with an emoji, like I can do with a regular text message. (Hold on the message and have a few options to react to it...heart, laugh, question mark...things like that.) Alternatives considered [Skipio](https://www.capterra.com/p/174028/Skipio/) Reason for choosing Project Broadcast Talked to others who used both and PB seemed to align more with my needs Review Source alessandro N. admin Commercial Real Estate Used the software for: Less than 6 months ### "project b review" July 14, 2026 5.0 Pros very simpl to use for sending autoprogrammed messagess to clients and automatically answer them through key words Cons not good supported in italy and europe in general. high cost of management (fix and variable cost). only english speaking assistance Review Source AR Anna R. volunteer coordinator Entertainment Used the software for: Less than 6 months ### "PB for volunteer organization" March 31, 2025 5.0 thumbs up. I love the fact that I can see who has looked at the trackable links Pros saves me a lot of time to send my texts out to our members. and I can categorize them as needed. I also like the AI portion. to make my texts friendlier. Cons the set up is sometime difficult to manage. Like if I tag someone, it doesn't seem easy to untag them, if I've made a mistake. but overall, I figure it out. Review Source DC Donna C. Owner Cosmetics Used the software for: 6-12 months ### "Great for Keeping Contacts Grouped" March 9, 2025 5.0 My overall experience has been very positive. Pros I like that it makes contacting everyone with the same message easy and I like that I can send groups. Cons There is definitely a learning curve and I feel like Im not using it to it's fullest potential. Review Source KR Kim R. Independent beauty consultant Cosmetics Used the software for: Less than 6 months ### "Easy to use" March 1, 2025 5.0 Great! Responses are quick and I am enjoying this system! Pros The ease in which you can use the system. I am not a systems person but this works! Cons Maybe more training videos to explain processes. Review Source KL Kristie L. Owner Retail Used the software for: Less than 6 months ### "Great product! Highly recommend to any business owner looking to stay in touch with their customer base. " February 27, 2025 5.0 Pros It is a user-friendly interface with great access to training. The ability to include pictures, links and really customize. Your messaging is so important and this product does it all. The sky is the limit? Cons Nothing as of yet. I’ve been using it for two months now and seeing the difference with my client engagement. Review Source JW Jennifer W. Star Consultant Consumer Goods Used the software for: Less than 6 months ### "Highly recommend!" January 31, 2025 4.0 PB has been a total game changer for my business and the number of people I need to reach that may not always be tuned into my socials or other marketing. If you've been on the fence this is your sign to hop over to the PB side and join! Pros I can reach more people faster when I have something I need to share with all of my customers. I love that I don't get charged if there is an incorrect email or phone number, or when someone unsubscribes. I love that I can schedule things ahead so I can set them up and forget about them. Cons I really haven't found anything that I don't like. Everything has been user friendly and great for my business. Review Source RT Rachel T. Owner Cosmetics Used the software for: Less than 6 months ### "Project Broadcast is a must have!" April 21, 2025 5.0 Project Broadcast is a super simple time saver! A must have for my business! My favorite is creating messages for my customers, then scheduling them to send whenever I want! Pros Project Broadcast is easy to use and even offers free training for their more advanced features. I love how i can schedule messages, it saves me so much time! Cons I wish there was an in between tier between 'pay as you' and the base subscription. Even as is. I think the price is fair. Review Source CM Cherrie M. Owner Cosmetics Used the software for: Less than 6 months ### "Project Broadcast review" April 10, 2025 4.0 My experience has been good with great communication and quick response. Pros It was very quick and very professional done. Cons At times it is hard to navigate but I am getting more comfortable with it. Review Source KG Kaileigh G. Fitness and Nutrition Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Love Project Broadcast!" February 21, 2025 5.0 Pros How it helps me create systems and streamline my business. Cons The platform is a little confusing to use at first. Review Source MW Madison W. CEO Apparel & Fashion Used the software for: Less than 6 months ### "Great business tool" March 24, 2025 5.0 It’s been a great addition to my business. It takes it to the next level. Pros The ability to take my business to the next level. Cons The website isn’t that user friendly. But once you learn it you’re good Review Source AF April F. Pampered Chef Consultant Retail Used the software for: Less than 6 months ### "Introducing my new virtual assistant!! " March 12, 2025 5.0 It truly has been a blessing. It’s like having my own assistant to help me run my new side hustle! LOVING it!! Pros It saves me ALOT of time in communicating to all my party guests and hosts! I LOVE that I can schedule everything ahead of time and not think about it again! Cons I haven’t discovered any yet! I have nothing but positive things to say. Review Source BW Brenda W. Independent Pampered Chef Consultant Consumer Goods Used the software for: Less than 6 months ### "App Well Worth Investing In " December 12, 2024 5.0 I've been using PB for a few weeks and so far it's lead to more engagement with potential customers. Pros PB allows me schedule posts in advance for my business like message blasts, follow up messages and assists with keeping me in compliance with messaging laws. I have no need to get an additional phone for my business thru my mobile carrier and keeps my private number private. Plus I never miss a business call or message. Cons I'm a hands-on learner so it's taken me a while to get the hang of the different features of the app. I want to be PB ninja so I'm not going to let that be a barrier to success. Review Source SS Sharon S. Independent Sales Director Cosmetics Used the software for: Less than 6 months ### "Easy and Helpful Business Tool" December 11, 2024 5.0 I am highly pleased with the featured and ease of use that Project Broadcast affords. Pros The ease of setting and forgetting. The automation feature is gold for my business! Cons It did not seem intuitive to navigate at first, but the tutorials they sent were very helpful! Review Source KS Kristie S. Consultant Cosmetics Used the software for: Less than 6 months ### "Yep! Get it!!" December 20, 2024 5.0 Everytime i learn something new, something else gets easier! Pros Very helpful and frees up time for other tasks. And follows up for me like i need to. Cons There is so much to learn, but that's because im new to it. But helps in so many ways Review Source ENW Elaine Nadya W. Promotet Health, Wellness and Fitness Used the software for: Less than 6 months ### "Project broadcast review " December 22, 2024 5.0 It’s been really good the training and support are great Pros Text blast I was able to get 3 sales almost immediately after sent out with people, I haven’t talked to you in years Cons Uploading contacts was hard for me to get right especially using tags Review Source CE Cheryl E. Independent consultant Consumer Goods Used the software for: Less than 6 months ### "First time user " April 15, 2025 5.0 Positive experience which yields more conversations with customers. Pros It reaches so many customers so effortlessly all at once. Cons Cost factor. 😂 But nothing is free these days Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.