--- title: "Project Broadcast Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Project Broadcast the right SMS Marketing solution for you? Explore 648 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10015149/Project-Broadcast/reviews/" page_type: "reviews" language: "en" --- Project Broadcast 4.9 (648) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 9th, 2026 # Reviews of Project Broadcast Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews BW Brenda W Independent Pampered Chef ConsultantConsumer Goods, Self-employedUsed the software for: Less than 6 months. “PB allows me schedule posts in advance for my business like message blasts, follow up messages and assists with keeping me in compliance with messaging laws.“ December 12, 2024 TL Tiffany L Beauty ConsultantCosmetics, Self-employedUsed the software for: Less than 6 months. “I was using a different service for the past couple of months & I had a separate number, but I couldnt see or control the messages being sent nor could I text people back from that number.“ November 4, 2024 SN Sabrina N DirectorMarketing and Advertising, 10,001+ employeesUsed the software for: 6-12 months. “I also love how it can be scheduled so it dont matter what time I'm working I can get things done. When I've had issues I contacted them and they were adament on helping me out and trying to resolve the issue.“ March 14, 2026 KT Karen T Independent Sales DirectorRetail, Self-employedUsed the software for: Less than 6 months. “I used a different provider before and it came to my attention that about half weren’t actually receiving my texts, so while PB is more expensive that what I was paying before, at least texts are getting into hands.“ September 15, 2024 SN Sabrina N DirectorMarketing and Advertising, 10,001+ employeesUsed the software for: 6-12 months. “I like how they have many options to make sending out bulk messages to my customers easier.“ March 14, 2026 LS Leanna S Independent ConsultantConsumer Goods, 51 - 200 employeesUsed the software for: More than 2 years. “I don’t like that I cannot like/heart texts from customers just to confirm I received it without using another text. “ January 15, 2025 LS Lauren S Owner of social Selling BusinessHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “Great app to use for networking and connecting with leads Which allows me to let my business run on auto pilot and work on other things!“ November 10, 2024 PH Pamela H Independent ConsultantInformation Services, Self-employedUsed the software for: Less than 6 months. “Sometimes my scheduled posts take longer than predicted to send, and on occasion was delivered late.“ October 18, 2024 ## Showing most helpful reviews Showing 1-25 of 648 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cleta C. Independent Sales Director Cosmetics Used the software for: 2+ years ### "Every business person with a team needs this tool!" March 12, 2024 5.0 I am satisfied with the services and would recommend to others. Pros Easy to use and easy to customize. Especially compared to other similar services I have used in the past. Cons Having to buy credits so often when I run out during the month. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Because it had a user friendly app and the virtual assistant I use recommended it. Review Source ED Elizabeth D. Director Retail Used the software for: Less than 6 months ### "PB for the win!" February 14, 2025 5.0 I’ve tried several mass texting platforms in the last 15 years, PB is hands down above the rest for ease and rapid communications. Pros Seamless connections; first class customer service. Since using PB I have doubled the conversations with my customers! Cons No issues at all. Truly even coming from another platform the support was awesome. Alternatives considered [Skipio](https://www.capterra.com/p/174028/Skipio/) Reason for choosing Project Broadcast Value, effectiveness and availability of customer support if needed. Switched from [VipeCloud](https://www.capterra.com/p/178044/VipeCloud/) Quality of features- ability to sync contacts. Review Source alessandro N. admin Commercial Real Estate Used the software for: Less than 6 months ### "project b review" July 14, 2026 5.0 Pros very simpl to use for sending autoprogrammed messagess to clients and automatically answer them through key words Cons not good supported in italy and europe in general. high cost of management (fix and variable cost). only english speaking assistance Review Source NB Nicole B. Owner Consumer Goods Used the software for: 1-2 years ### "I'm being held hostage over credits" April 5, 2025 1.0 Pros Mass texting, that's about it. It has some good features but doesn't make up for the HUGE CON Cons You can never pause your account or downgrade or you lose all your credits. So I could catch up in about 3 months but they want my $22 a month so bad that they're holding me hostage so I don't lose over 9k credits I have. Have to keep paying every month or you lose them. This is literally THEFT. Review Source KL Katelyn L. Distributor Cosmetics Used the software for: Less than 6 months ### "Project broadcast review " March 17, 2025 5.0 Overall it’s been very positive! Much cheaper than my old system and much more user friendly Pros Easy to use, and lots of training info for when you start out. I also like that it has texting, and email in one so I can pay for just one service. Also love the schedule feature for texting! Cons It doesn’t have a shipping system integrated or connect with square. My old system imported my orders from square invoices, and allowed me to buy a shipping label. Then it automatically sent the tracking info to the customer via text. Switched from [ShoutOUT](https://www.capterra.com/p/190142/ShoutOUT/) Their prices were want too high, and no customer service or tutorials on how to use their system. I just had to figure it all out Review Source TC Traci C. Independent Beauty Consultant Cosmetics Used the software for: Less than 6 months ### "User Friendly for the Busy Girl" February 23, 2025 5.0 I just switched over to PB from another similar company. PB is much more user friendly and easy to use. I use the app as well as the website on my laptop. Both simplify communication with my clients. Pros I love that PB is user friendly. Everything is at your fingertips and is easy to figure out. If you aren't sure how to do something you can easily find the instructions on how to do it. Cons I go through the credits too quickly. That isn't a problem with PB, it's a problem with me using it so much because I love it. Switched from [Skipio](https://www.capterra.com/p/174028/Skipio/) I have friends who use PB and they raved about the ease of use. I had trouble with Skipio doing what I wanted it to do. Review Source DM Debra M. Sales Director Cosmetics Used the software for: 6-12 months ### "Experienced user review" December 1, 2024 5.0 Great! Not my first experience with a crm and Project Broadcast has been the easiest to use. Pros Easy to use and upload existing contacts. Also integrated well with my other systems too. Cons Takes some time to understand how to use the integrations Switched from [Skipio](https://www.capterra.com/p/174028/Skipio/) I didnt feel that all my outgoing messages were being received and most importantly didnt integrate with any crm systems to work with Facebook lead generating. Review Source KW Kate W. Owner Cosmetics Used the software for: Less than 6 months ### "Love it so far." December 18, 2024 5.0 so far so good. I've been using it for a month. I've recommended it to 3 other women in the same business so far. Pros Scheduling texts, especially on holidays. It makes it so easy and I don't have to think about it day of. I love that it helps me keep all of the customers messages in one app as opposed to taking over my text messages. -Probably my most favorite part actually. Cons I would love to be able to react to a comment with an emoji, like I can do with a regular text message. (Hold on the message and have a few options to react to it...heart, laugh, question mark...things like that.) Alternatives considered [Skipio](https://www.capterra.com/p/174028/Skipio/) Reason for choosing Project Broadcast Talked to others who used both and PB seemed to align more with my needs Review Source JP Jessica P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy with everything " March 20, 2025 5.0 10/10 Set up was a breeze making communication with customers simple and keeping my real phone number safe from strangers. Pros How easy it is to create broadcasts, landing pages, campaigns, drips, etc. Cons I haven’t found anything I’m not happy with yet. Switched from [Shout](https://www.capterra.com/p/100739/Shout/) I was never crazy about their set up. Confusing to use and the price just kept getting more and more expensive with less and less features available in the price range. Review Source KH KAREN H. owner Marketing and Advertising Used the software for: Less than 6 months ### "first time review" March 14, 2025 5.0 I'm fairly new at project broadcast, and I haven't used it much. I'm still learning. Its been a great tool so far. Pros Ease of sending many messages at once and being able to schedule them is a plus. Cons no cons yet to say. being that I've not used this enough Switched from [SocialPilot](https://www.capterra.com/p/144332/SocialPilot/) it was social fox, which wasnt an option. glitches and cost was what i understood to be the problem from my leadership Review Source LS Leanna S. Independent Consultant Consumer Goods Used the software for: 2+ years ### "Grateful for PB" January 15, 2025 5.0 It has allowed my small, part-time business to be manageable. Pros It allows me to provide the best customer care by being able to schedule texts. Cons I don’t like that I cannot like/heart texts from customers just to confirm I received it without using another text. I also don’t like that I cannot receive/send more than 1 pic at a time. Review Source DC Donna C. Owner Cosmetics Used the software for: 6-12 months ### "Great for Keeping Contacts Grouped" March 9, 2025 5.0 My overall experience has been very positive. Pros I like that it makes contacting everyone with the same message easy and I like that I can send groups. Cons There is definitely a learning curve and I feel like Im not using it to it's fullest potential. Review Source JW Jennifer W. Star Consultant Consumer Goods Used the software for: Less than 6 months ### "Highly recommend!" January 31, 2025 4.0 PB has been a total game changer for my business and the number of people I need to reach that may not always be tuned into my socials or other marketing. If you've been on the fence this is your sign to hop over to the PB side and join! Pros I can reach more people faster when I have something I need to share with all of my customers. I love that I don't get charged if there is an incorrect email or phone number, or when someone unsubscribes. I love that I can schedule things ahead so I can set them up and forget about them. Cons I really haven't found anything that I don't like. Everything has been user friendly and great for my business. Review Source JH Jessica H. Director Legal Services Used the software for: Less than 6 months ### "Good review" March 31, 2025 5.0 It has been great. I have people to help with it, which adds to the goodness of it. Pros How many responses you get back from the prospects. Cons I like the whole set up of it. It was a little hard to understand. Review Source AF Amy F. Manager Biotechnology Used the software for: Less than 6 months ### "Project Broadcast is great for networking business, it just takes a time to "school" yourself on it." December 5, 2024 5.0 Overall I would say my experience with Project Broadcast has been great. It's a bit complicated to utilize at first until you play around with it and get familiar. It has so many great features and I'm excited to learn them all and use them to grow my business. Pros All the features and add ins that you can customize and save as templates for saving time later when communicating the same message over and over again. Cons The fact that you can't add a contact with just an email account. If you don't have a phone number you can't save a contact. Sometimes my prospects will only give me an email address. I want to have all my prospects saved in one application and now I can't. Review Source SS Stacey S. Pampered Chef Director Retail Used the software for: Less than 6 months ### "This is my go to forCustomer care" March 25, 2025 5.0 So far my overall experience is positive. I have been connecting with customers and being able to give great customer care which is very helpful. Pros What I love most is how I’m able to connect to my customers easily. Cons I’m still learning so it’s hard to say. I was lucky enough to have one of my consultants on my team. Help me set it up I am a very visual person so it was a little hard for me to get through the written end of setting things up. Review Source SY Shelly Y. Consultant Consumer Goods Used the software for: Less than 6 months ### "Happy with Broadcast" April 24, 2025 4.0 Pros I love that I have an exact spot for all my business messages and they can all go at once and not clog up my personal feed with it. Cons Sometimes I feel like I can’t keep track if someone sends out the messages for me because it doesn’t show up on my end that it was done. Review Source CM Cherrie M. Owner Cosmetics Used the software for: Less than 6 months ### "Project Broadcast review" April 10, 2025 4.0 My experience has been good with great communication and quick response. Pros It was very quick and very professional done. Cons At times it is hard to navigate but I am getting more comfortable with it. Review Source CP Carlie P. Network marketer Consumer Services Used the software for: Less than 6 months ### "Recommend to my downlines " January 8, 2025 4.0 Great so far. Helping with my customer check ins Pros Super useful for communicating with a large list of customers. I like that we can use it for texting too. Cons The app layout could maybe be easier/more user friendly. And the work flows. Review Source CR Carina R. Consultant Cosmetics Used the software for: Less than 6 months ### "Amazing service" February 7, 2025 5.0 So far its been great , my customers get my messages quickly Pros My messages go out quickly to my customers. I get notifications when my custkmers respond . Cons I cant find how to pay my bill. Its extremely difficult and confusing . Review Source CJ Christa J. Director Retail Used the software for: Less than 6 months ### "Tricky to learn, but worth it." March 10, 2025 5.0 Pros It simplified the repetitive parts of my business. Cons It’s a little tricky to learn. I needed a lot of help. Review Source DM Donald M. COO Staffing and Recruiting Used the software for: Less than 6 months ### "Thank you to my Success Team with LegalShield for introducing this the me " March 25, 2025 5.0 I'm not tech-savvy, but I have picked it up with no problem, and everything works well. Pros The simple ease of use with registering, setting up, and daily operations was a breeze Cons Nothing at all. I have found my way around the site with ease Review Source AW Angela W. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great for small businesses!" February 25, 2025 5.0 So far so good! PB has helped me reach out to past clients after I moved locations. Pros Easy to use interface on mobile or computer! Cons In you downgrade your subscription you could lose credits you have Review Source AR Amber R. Owner CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "New user review" January 15, 2025 5.0 GREAT so far, loving the new option to email! Thanks for adding that in Pros takes care of un-subscribe automatically Cons sometimes misses a person that has un-subscribed - not sure if there is a window that it takes for someone to be fully un-subscribed from the system. If so, would love to know how long that process takes if not immediate. Review Source ENW Elaine Nadya W. Promotet Health, Wellness and Fitness Used the software for: Less than 6 months ### "Project broadcast review " December 22, 2024 5.0 It’s been really good the training and support are great Pros Text blast I was able to get 3 sales almost immediately after sent out with people, I haven’t talked to you in years Cons Uploading contacts was hard for me to get right especially using tags Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.