# Project Broadcast Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Project Broadcast the right SMS Marketing solution for you? Explore 647 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10015149/Project-Broadcast/reviews --- Project Broadcast 4.9 (647) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Project Broadcast Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews NC Nora C Independent Sales ConsultantRetail, Self-employedUsed the software for: 1-2 years. “It allows me to use the time I would be using texting follow ups, host coaching, bookings, etc every single customer, hostess, potential recruits daily and use it else where.“ April 23, 2024 AK Angie K OwnerApparel & Fashion, Self-employedUsed the software for: More than 2 years. “I can't use PB as a verification number for things like FB and such as it won't allow text messages from those types of things to come through.“ April 15, 2024 BW Brenda W Independent Pampered Chef ConsultantConsumer Goods, Self-employedUsed the software for: Less than 6 months. “PB allows me schedule posts in advance for my business like message blasts, follow up messages and assists with keeping me in compliance with messaging laws.“ December 12, 2024 TL Tiffany L Beauty ConsultantCosmetics, Self-employedUsed the software for: Less than 6 months. “I was using a different service for the past couple of months & I had a separate number, but I couldnt see or control the messages being sent nor could I text people back from that number.“ November 4, 2024 SM Stacy M Independent consultantConsumer Goods, Self-employedUsed the software for: Less than 6 months. “My overall experience has been excellent I’ve used it daily since joining and it is made messaging my customers a lot easier and smoother and has saved me a ton of time.“ November 11, 2025 KT Karen T Independent Sales DirectorRetail, Self-employedUsed the software for: Less than 6 months. “I used a different provider before and it came to my attention that about half weren’t actually receiving my texts, so while PB is more expensive that what I was paying before, at least texts are getting into hands.“ September 15, 2024 SN Sabrina N DirectorMarketing and Advertising, 10,001+ employeesUsed the software for: 6-12 months. “I also love how it can be scheduled so it dont matter what time I'm working I can get things done. When I've had issues I contacted them and they were adament on helping me out and trying to resolve the issue.“ March 14, 2026 SS Sara S Virtual Technician and AssistantOnline Media, Self-employedUsed the software for: More than 2 years. “I don’t care for the fact that there are some words that would mark a message as “spam”, & then the message won’t be sent out.“ May 7, 2024 ## Showing most helpful reviews Showing 1-25 of 647 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cleta C. Independent Sales Director Cosmetics Used the software for: 2+ years ### "Every business person with a team needs this tool!" March 12, 2024 5.0 I am satisfied with the services and would recommend to others. Pros Easy to use and easy to customize. Especially compared to other similar services I have used in the past. Cons Having to buy credits so often when I run out during the month. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Because it had a user friendly app and the virtual assistant I use recommended it. Review Source DM Debra M. Sales Director Cosmetics Used the software for: 6-12 months ### "Experienced user review" December 1, 2024 5.0 Great! Not my first experience with a crm and Project Broadcast has been the easiest to use. Pros Easy to use and upload existing contacts. Also integrated well with my other systems too. Cons Takes some time to understand how to use the integrations Switched from [Skipio](https://www.capterra.com/p/174028/Skipio/) I didnt feel that all my outgoing messages were being received and most importantly didnt integrate with any crm systems to work with Facebook lead generating. Review Source SN Sabrina N. Director Marketing and Advertising Used the software for: 6-12 months ### "I'd refer them to others" March 14, 2026 5.0 Pros I like how they have many options to make sending out bulk messages to my customers easier. I like how I can create templates for common used messages instead of having to constantly copy and past. I also love how it can be scheduled so it dont matter what time I'm working I can get things done. When I've had issues I contacted them and they were adament on helping me out and trying to resolve the issue. Cons I dont partically like the cost to well. It does seem a little high but I dont know any other companies to compare the price to so I'm not a good judge for that. Review Source NB Nicole B. Owner Consumer Goods Used the software for: 1-2 years ### "I'm being held hostage over credits" April 5, 2025 1.0 Pros Mass texting, that's about it. It has some good features but doesn't make up for the HUGE CON Cons You can never pause your account or downgrade or you lose all your credits. So I could catch up in about 3 months but they want my $22 a month so bad that they're holding me hostage so I don't lose over 9k credits I have. Have to keep paying every month or you lose them. This is literally THEFT. Review Source TLP Terri Lee P. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Thanks for making life easier." December 18, 2025 5.0 Very easy set up and training on how to use it. I can at anytime easily figure out what I need to do by watching the tutorials. Pros I love the ease of sending out messages to my entire team with one simple set up. I also love that there is an app for my phone so I can do it on the fly. Cons I have not really found any cons with project Broadcast. Simple to use and make my life way easier as I am super busy. Review Source KW Kate W. Owner Cosmetics Used the software for: Less than 6 months ### "Love it so far." December 18, 2024 5.0 so far so good. I've been using it for a month. I've recommended it to 3 other women in the same business so far. Pros Scheduling texts, especially on holidays. It makes it so easy and I don't have to think about it day of. I love that it helps me keep all of the customers messages in one app as opposed to taking over my text messages. -Probably my most favorite part actually. Cons I would love to be able to react to a comment with an emoji, like I can do with a regular text message. (Hold on the message and have a few options to react to it...heart, laugh, question mark...things like that.) Alternatives considered [Skipio](https://www.capterra.com/p/174028/Skipio/) Reason for choosing Project Broadcast Talked to others who used both and PB seemed to align more with my needs Review Source ED Elizabeth D. Director Retail Used the software for: Less than 6 months ### "PB for the win!" February 14, 2025 5.0 I’ve tried several mass texting platforms in the last 15 years, PB is hands down above the rest for ease and rapid communications. Pros Seamless connections; first class customer service. Since using PB I have doubled the conversations with my customers! Cons No issues at all. Truly even coming from another platform the support was awesome. Alternatives considered [Skipio](https://www.capterra.com/p/174028/Skipio/) Reason for choosing Project Broadcast Value, effectiveness and availability of customer support if needed. Switched from [VipeCloud](https://www.capterra.com/p/178044/VipeCloud/) Quality of features- ability to sync contacts. Review Source BB Bianca B. Scentsy Consultant Consumer Goods Used the software for: 1-2 years ### "Simple, Personal Mass Texting" March 1, 2024 5.0 Once I learned the basics, I was able to send multiple text messages, track who was clicking on my website and the resulting sales more than cover the cost of the app Pros The ability to draft a single text that is personalized to all my contacts in minutes. I earn credits by taking courses to teach me how to get the most out of the app Cons How long it takes to learn all the aspects of the program. I spent days taking different courses to learn the basics of sending text messages. Some people would give up before discovering the benefits Reason for choosing Project Broadcast I did not consider any other alternative products Review Source KL Katelyn L. Distributor Cosmetics Used the software for: Less than 6 months ### "Project broadcast review " March 17, 2025 5.0 Overall it’s been very positive! Much cheaper than my old system and much more user friendly Pros Easy to use, and lots of training info for when you start out. I also like that it has texting, and email in one so I can pay for just one service. Also love the schedule feature for texting! Cons It doesn’t have a shipping system integrated or connect with square. My old system imported my orders from square invoices, and allowed me to buy a shipping label. Then it automatically sent the tracking info to the customer via text. Switched from [ShoutOUT](https://www.capterra.com/p/190142/ShoutOUT/) Their prices were want too high, and no customer service or tutorials on how to use their system. I just had to figure it all out Review Source BK Barbara K. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Worth Your Money" December 4, 2024 5.0 The ease to make phone calls with my number used through Project Broadcast has happened without any issues and not being charged for what I am currently paying for texts and emails. My overall experience has been a good one. Pros I loved the ease of switching it over from Twilio and it working immediately. I also like the fact that I am contacted regarding the services I am receiving in addition to being notified when I am being charged. Cons I haven't found anything I don't like about it. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Project Broadcast was more reasonable in pricing. Review Source SM Stacy M. Independent consultant Consumer Goods Used the software for: Less than 6 months ### "Great business tool" November 11, 2025 5.0 My overall experience has been excellent I’ve used it daily since joining and it is made messaging my customers a lot easier and smoother and has saved me a ton of time. Pros Project Broadcast is so easy to use. I was able to upload all my contacts and start sending messages immediately. Cons At first it was difficult to understand the credits and trying to figure out which package I needed but once I went through the tutorials I was able to understand a lot more Review Source LS Leanna S. Independent Consultant Consumer Goods Used the software for: 2+ years ### "Grateful for PB" January 15, 2025 5.0 It has allowed my small, part-time business to be manageable. Pros It allows me to provide the best customer care by being able to schedule texts. Cons I don’t like that I cannot like/heart texts from customers just to confirm I received it without using another text. I also don’t like that I cannot receive/send more than 1 pic at a time. Review Source AR Anna R. volunteer coordinator Entertainment Used the software for: Less than 6 months ### "PB for volunteer organization" March 31, 2025 5.0 thumbs up. I love the fact that I can see who has looked at the trackable links Pros saves me a lot of time to send my texts out to our members. and I can categorize them as needed. I also like the AI portion. to make my texts friendlier. Cons the set up is sometime difficult to manage. Like if I tag someone, it doesn't seem easy to untag them, if I've made a mistake. but overall, I figure it out. Review Source AS Auburnee S. Sales director Cosmetics Used the software for: Less than 6 months ### "Loving project broadcast! " March 25, 2025 5.0 Pros So easy to work with!! Scheduling, sending & receiving! It’s been so amazing for my biz! Cons Credit cost is a little high compared to some others. Switched from [123 Sheets](https://www.capterra.com/p/185126/123-Sheets/) Cost & efficiency was not worth it at all! Review Source BW Brenda W. Independent Pampered Chef Consultant Consumer Goods Used the software for: Less than 6 months ### "App Well Worth Investing In " December 12, 2024 5.0 I've been using PB for a few weeks and so far it's lead to more engagement with potential customers. Pros PB allows me schedule posts in advance for my business like message blasts, follow up messages and assists with keeping me in compliance with messaging laws. I have no need to get an additional phone for my business thru my mobile carrier and keeps my private number private. Plus I never miss a business call or message. Cons I'm a hands-on learner so it's taken me a while to get the hang of the different features of the app. I want to be PB ninja so I'm not going to let that be a barrier to success. Review Source CH Carmen H. Consultant Director Online Media Used the software for: Less than 6 months ### "Project Broadcast Is a Time-Saver " November 2, 2025 5.0 I had a great first experience with Project Broadcast that helped me to send a campaign out to many customers--saving valuable time! Pros I like the ability to send messages out with a few clicks of a button. This feature was a huge time saver for me. Cons It is challenging to learn, but Project Broadcast has lots of quick training videos to help each step of the way. Review Source KC Kylie C. CEO Food & Beverages Used the software for: Less than 6 months ### "An Amazing Small Business Tool" October 6, 2024 5.0 I've had a lot of great experiences with Project Broadcast. My subscribers love it and I do too, so what more can I ask for? All the issues and questions I've had have been resolved by customer service quickly. I'm looking forward to getting more familiar with the service and doing some really cool things! Pros It's super easy to share news with my subscribers, but it also has a lot of complex features so I can make things more precise or streamlined if I want to. Cons Sometimes it's difficult to find the tab/setting for what I'm looking for Review Source JH Jessica H. Director Legal Services Used the software for: Less than 6 months ### "Good review" March 31, 2025 5.0 It has been great. I have people to help with it, which adds to the goodness of it. Pros How many responses you get back from the prospects. Cons I like the whole set up of it. It was a little hard to understand. Review Source RD Rachel D. Advance Leader Marketing and Advertising Used the software for: Less than 6 months ### "Helpful for my business " April 2, 2025 5.0 Once I learned how to use it effectively, it’s been super helpful for my business and in helping me set god boundaries. Pros It has many tools that are useful for my business. Cons There’s a steep learning curve for it to be effective. Review Source SS Stacey S. Pampered Chef Director Retail Used the software for: Less than 6 months ### "This is my go to forCustomer care" March 25, 2025 5.0 So far my overall experience is positive. I have been connecting with customers and being able to give great customer care which is very helpful. Pros What I love most is how I’m able to connect to my customers easily. Cons I’m still learning so it’s hard to say. I was lucky enough to have one of my consultants on my team. Help me set it up I am a very visual person so it was a little hard for me to get through the written end of setting things up. Review Source KH Karen H. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "PB - easy to learn and profit from in business" February 14, 2025 5.0 It has been great. I was able to get a reorder for my business with minutes of sending my first message. Pros Project Broadcast is easy to learn and use! It saves so much time when giving my customer base good customer service. Cons I do have trouble finding features like “traceable links” but I can just take a look at the training available to refresh my memory. Review Source KG Kaileigh G. Fitness and Nutrition Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Love Project Broadcast!" February 21, 2025 5.0 Pros How it helps me create systems and streamline my business. Cons The platform is a little confusing to use at first. Review Source SY Shelly Y. Consultant Consumer Goods Used the software for: Less than 6 months ### "Happy with Broadcast" April 24, 2025 4.0 Pros I love that I have an exact spot for all my business messages and they can all go at once and not clog up my personal feed with it. Cons Sometimes I feel like I can’t keep track if someone sends out the messages for me because it doesn’t show up on my end that it was done. Review Source NL Nichole L. Senior Consultant Professional Training & Coaching Used the software for: Less than 6 months ### "PB review for Pampered Chef User" November 19, 2024 5.0 PB gives you so much time back to your life. I actually have “what should I do now moments” and love it! 🥰 Pros With the program, I’m sending out the text messages to all my guests and parties. It has saved me so much time and basically giving me my life back from keeping my nose in the computer.! Thankful for PB! Cons Fell like some custom fields should auto populate to the guest custom field like host name for the party they are tagged to. Only thing honestly lol Review Source GM Gail M. Owner Consumer Goods Used the software for: Less than 6 months ### "Super Time Saver" November 15, 2024 5.0 So far so good. I look forward to learning how to use this program more!! Great time saver especially for the small business owner that is a one woman or one-man operation. Email from the support team is also very helpful. I would recommend this program to my business friends or even someone that send a lot of email for team events, etc. Pros Fairly easy to use even for an old not up to date computer person as myself. After, screwing up my first attempt at flying solo and sending a message with a link attached I did some of the excellent provided training and next one went out like a breeze. This is the best time saver yet!!! If you have a business and you send text messages this will simplify your life. Cons Pricing was a little confusing at first, but you can actually earn credits to your account (free services). I am learning more about this program daily!! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.