# Project Broadcast Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Project Broadcast the right SMS Marketing solution for you? Explore 647 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10015149/Project-Broadcast/reviews --- Project Broadcast 4.9 (647) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Project Broadcast Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews BW Brenda W Independent Pampered Chef ConsultantConsumer Goods, Self-employedUsed the software for: Less than 6 months. “PB allows me schedule posts in advance for my business like message blasts, follow up messages and assists with keeping me in compliance with messaging laws.“ December 12, 2024 TL Tiffany L Beauty ConsultantCosmetics, Self-employedUsed the software for: Less than 6 months. “I was using a different service for the past couple of months & I had a separate number, but I couldnt see or control the messages being sent nor could I text people back from that number.“ November 4, 2024 SN Sabrina N DirectorMarketing and Advertising, 10,001+ employeesUsed the software for: 6-12 months. “I also love how it can be scheduled so it dont matter what time I'm working I can get things done. When I've had issues I contacted them and they were adament on helping me out and trying to resolve the issue.“ March 14, 2026 KT Karen T Independent Sales DirectorRetail, Self-employedUsed the software for: Less than 6 months. “I used a different provider before and it came to my attention that about half weren’t actually receiving my texts, so while PB is more expensive that what I was paying before, at least texts are getting into hands.“ September 15, 2024 SN Sabrina N DirectorMarketing and Advertising, 10,001+ employeesUsed the software for: 6-12 months. “I like how they have many options to make sending out bulk messages to my customers easier.“ March 14, 2026 LS Leanna S Independent ConsultantConsumer Goods, 51 - 200 employeesUsed the software for: More than 2 years. “I don’t like that I cannot like/heart texts from customers just to confirm I received it without using another text. “ January 15, 2025 LS Lauren S Owner of social Selling BusinessHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “Great app to use for networking and connecting with leads Which allows me to let my business run on auto pilot and work on other things!“ November 10, 2024 PH Pamela H Independent ConsultantInformation Services, Self-employedUsed the software for: Less than 6 months. “Sometimes my scheduled posts take longer than predicted to send, and on occasion was delivered late.“ October 18, 2024 ## Showing most helpful reviews Showing 1-25 of 647 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cleta C. Independent Sales Director Cosmetics Used the software for: 2+ years ### "Every business person with a team needs this tool!" March 12, 2024 5.0 I am satisfied with the services and would recommend to others. Pros Easy to use and easy to customize. Especially compared to other similar services I have used in the past. Cons Having to buy credits so often when I run out during the month. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Because it had a user friendly app and the virtual assistant I use recommended it. Review Source ED Elizabeth D. Director Retail Used the software for: Less than 6 months ### "PB for the win!" February 14, 2025 5.0 I’ve tried several mass texting platforms in the last 15 years, PB is hands down above the rest for ease and rapid communications. Pros Seamless connections; first class customer service. Since using PB I have doubled the conversations with my customers! Cons No issues at all. Truly even coming from another platform the support was awesome. Alternatives considered [Skipio](https://www.capterra.com/p/174028/Skipio/) Reason for choosing Project Broadcast Value, effectiveness and availability of customer support if needed. Switched from [VipeCloud](https://www.capterra.com/p/178044/VipeCloud/) Quality of features- ability to sync contacts. Review Source NB Nicole B. Owner Consumer Goods Used the software for: 1-2 years ### "I'm being held hostage over credits" April 5, 2025 1.0 Pros Mass texting, that's about it. It has some good features but doesn't make up for the HUGE CON Cons You can never pause your account or downgrade or you lose all your credits. So I could catch up in about 3 months but they want my $22 a month so bad that they're holding me hostage so I don't lose over 9k credits I have. Have to keep paying every month or you lose them. This is literally THEFT. Review Source SN Sabrina N. Director Marketing and Advertising Used the software for: 6-12 months ### "I'd refer them to others" March 14, 2026 5.0 Pros I like how they have many options to make sending out bulk messages to my customers easier. I like how I can create templates for common used messages instead of having to constantly copy and past. I also love how it can be scheduled so it dont matter what time I'm working I can get things done. When I've had issues I contacted them and they were adament on helping me out and trying to resolve the issue. Cons I dont partically like the cost to well. It does seem a little high but I dont know any other companies to compare the price to so I'm not a good judge for that. Review Source DM Debra M. Sales Director Cosmetics Used the software for: 6-12 months ### "Experienced user review" December 1, 2024 5.0 Great! Not my first experience with a crm and has been the easiest to use. Pros Easy to use and upload existing contacts. Also integrated well with my other systems too. Cons Takes some time to understand how to use the integrations Switched from [Skipio](https://www.capterra.com/p/174028/Skipio/) I didnt feel that all my outgoing messages were being received and most importantly didnt integrate with any crm systems to work with Facebook lead generating. Review Source KW Kate W. Owner Cosmetics Used the software for: Less than 6 months ### "Love it so far." December 18, 2024 5.0 so far so good. I've been using it for a month. I've recommended it to 3 other women in the same business so far. Pros Scheduling texts, especially on holidays. It makes it so easy and I don't have to think about it day of. I love that it helps me keep all of the customers messages in one app as opposed to taking over my text messages. -Probably my most favorite part actually. Cons I would love to be able to react to a comment with an emoji, like I can do with a regular text message. (Hold on the message and have a few options to react to it...heart, laugh, question mark...things like that.) Alternatives considered [Skipio](https://www.capterra.com/p/174028/Skipio/) Reason for choosing Project Broadcast Talked to others who used both and PB seemed to align more with my needs Review Source KL Katelyn L. Distributor Cosmetics Used the software for: Less than 6 months ### "Project broadcast review " March 17, 2025 5.0 Overall it’s been very positive! Much cheaper than my old system and much more user friendly Pros Easy to use, and lots of training info for when you start out. I also like that it has texting, and email in one so I can pay for just one service. Also love the schedule feature for texting! Cons It doesn’t have a shipping system integrated or connect with square. My old system imported my orders from square invoices, and allowed me to buy a shipping label. Then it automatically sent the tracking info to the customer via text. Switched from [ShoutOUT](https://www.capterra.com/p/190142/ShoutOUT/) Their prices were want too high, and no customer service or tutorials on how to use their system. I just had to figure it all out Review Source JP Jessica P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy with everything " March 20, 2025 5.0 10/10 Set up was a breeze making communication with customers simple and keeping my real phone number safe from strangers. Pros How easy it is to create broadcasts, landing pages, campaigns, drips, etc. Cons I haven’t found anything I’m not happy with yet. Switched from [Shout](https://www.capterra.com/p/100739/Shout/) I was never crazy about their set up. Confusing to use and the price just kept getting more and more expensive with less and less features available in the price range. Review Source TC Traci C. Independent Beauty Consultant Cosmetics Used the software for: Less than 6 months ### "User Friendly for the Busy Girl" February 23, 2025 5.0 I just switched over to PB from another similar company. PB is much more user friendly and easy to use. I use the app as well as the website on my laptop. Both simplify communication with my clients. Pros I love that PB is user friendly. Everything is at your fingertips and is easy to figure out. If you aren't sure how to do something you can easily find the instructions on how to do it. Cons I go through the credits too quickly. That isn't a problem with PB, it's a problem with me using it so much because I love it. Switched from [Skipio](https://www.capterra.com/p/174028/Skipio/) I have friends who use PB and they raved about the ease of use. I had trouble with Skipio doing what I wanted it to do. Review Source BK Barbara K. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Worth Your Money" December 4, 2024 5.0 The ease to make phone calls with my number used through has happened without any issues and not being charged for what I am currently paying for texts and emails. My overall experience has been a good one. Pros I loved the ease of switching it over from Twilio and it working immediately. I also like the fact that I am contacted regarding the services I am receiving in addition to being notified when I am being charged. Cons I haven't found anything I don't like about it. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) was more reasonable in pricing. Review Source AR Anna R. volunteer coordinator Entertainment Used the software for: Less than 6 months ### "PB for volunteer organization" March 31, 2025 5.0 thumbs up. I love the fact that I can see who has looked at the trackable links Pros saves me a lot of time to send my texts out to our members. and I can categorize them as needed. I also like the AI portion. to make my texts friendlier. Cons the set up is sometime difficult to manage. Like if I tag someone, it doesn't seem easy to untag them, if I've made a mistake. but overall, I figure it out. Review Source DC Donna C. Owner Cosmetics Used the software for: 6-12 months ### "Great for Keeping Contacts Grouped" March 9, 2025 5.0 My overall experience has been very positive. Pros I like that it makes contacting everyone with the same message easy and I like that I can send groups. Cons There is definitely a learning curve and I feel like Im not using it to it's fullest potential. Review Source JW Jennifer W. Star Consultant Consumer Goods Used the software for: Less than 6 months ### "Highly recommend!" January 31, 2025 4.0 PB has been a total game changer for my business and the number of people I need to reach that may not always be tuned into my socials or other marketing. If you've been on the fence this is your sign to hop over to the PB side and join! Pros I can reach more people faster when I have something I need to share with all of my customers. I love that I don't get charged if there is an incorrect email or phone number, or when someone unsubscribes. I love that I can schedule things ahead so I can set them up and forget about them. Cons I really haven't found anything that I don't like. Everything has been user friendly and great for my business. Review Source KL Kristie L. Owner Retail Used the software for: Less than 6 months ### "Great product! Highly recommend to any business owner looking to stay in touch with their customer base. " February 27, 2025 5.0 Pros It is a user-friendly interface with great access to training. The ability to include pictures, links and really customize. Your messaging is so important and this product does it all. The sky is the limit? Cons Nothing as of yet. I’ve been using it for two months now and seeing the difference with my client engagement. Review Source RD Rachel D. Advance Leader Marketing and Advertising Used the software for: Less than 6 months ### "Helpful for my business " April 2, 2025 5.0 Once I learned how to use it effectively, it’s been super helpful for my business and in helping me set god boundaries. Pros It has many tools that are useful for my business. Cons There’s a steep learning curve for it to be effective. Review Source RT Rachel T. Owner Cosmetics Used the software for: Less than 6 months ### "Project Broadcast is a must have!" April 21, 2025 5.0 is a super simple time saver! A must have for my business! My favorite is creating messages for my customers, then scheduling them to send whenever I want! Pros is easy to use and even offers free training for their more advanced features. I love how i can schedule messages, it saves me so much time! Cons I wish there was an in between tier between 'pay as you' and the base subscription. Even as is. I think the price is fair. Review Source SS Stacey S. Pampered Chef Director Retail Used the software for: Less than 6 months ### "This is my go to forCustomer care" March 25, 2025 5.0 So far my overall experience is positive. I have been connecting with customers and being able to give great customer care which is very helpful. Pros What I love most is how I’m able to connect to my customers easily. Cons I’m still learning so it’s hard to say. I was lucky enough to have one of my consultants on my team. Help me set it up I am a very visual person so it was a little hard for me to get through the written end of setting things up. Review Source SY Shelly Y. Consultant Consumer Goods Used the software for: Less than 6 months ### "Happy with Broadcast" April 24, 2025 4.0 Pros I love that I have an exact spot for all my business messages and they can all go at once and not clog up my personal feed with it. Cons Sometimes I feel like I can’t keep track if someone sends out the messages for me because it doesn’t show up on my end that it was done. Review Source JK Jenifer K. Sales Health, Wellness and Fitness Used the software for: Less than 6 months ### "Definitely beneficial" April 22, 2025 5.0 It's easy to navigate. I love getting free credits for using different features. Pros Can reach as many ppl as I want with the click of a button Cons I haven't found anything I didn't like about it yet. Review Source DM Donald M. COO Staffing and Recruiting Used the software for: Less than 6 months ### "Thank you to my Success Team with LegalShield for introducing this the me " March 25, 2025 5.0 I'm not tech-savvy, but I have picked it up with no problem, and everything works well. Pros The simple ease of use with registering, setting up, and daily operations was a breeze Cons Nothing at all. I have found my way around the site with ease Review Source CS Carrie S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Nice alternative to email newsletters" March 19, 2025 5.0 Easy to use - professional - integrated images well Pros Intuitive to use. I was looking for a texting platform because so many of my customers say they’re bogged down by emails. This works easily and I love the purchase options. Cons Takes a minute to figure out how account manager works - I found it not as intuitive Review Source AF April F. Pampered Chef Consultant Retail Used the software for: Less than 6 months ### "Introducing my new virtual assistant!! " March 12, 2025 5.0 It truly has been a blessing. It’s like having my own assistant to help me run my new side hustle! LOVING it!! Pros It saves me ALOT of time in communicating to all my party guests and hosts! I LOVE that I can schedule everything ahead of time and not think about it again! Cons I haven’t discovered any yet! I have nothing but positive things to say. Review Source KC Kelly C. Essential Consultant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy and fun to use! " March 24, 2025 5.0 So far it has been very positive!! Able to pick it up very easily! Pros I am still learning all the ins and outs but I like how easy it is to schedule and to add files/pictures as I need Cons Just learning still about it but grateful that I can review all of the learning modules Review Source CD Constance D. Consultant Consumer Services Used the software for: Less than 6 months ### "Connie Pampered chef " November 30, 2024 5.0 I use for all of my customer communication and it makes it so much easier. Pros How easy it is to schedule messages for my customer care and hosts. Cons Campaigns could be a little less confusing Review Source HM Hannah M. Influencer Marketing and Advertising Used the software for: Less than 6 months ### "Project Broadcast" February 8, 2025 5.0 Pros The scheduled campaign was super nice! I am using for my business and I’m able to check back in with people easier by scheduling messages Cons It doesn’t open the chats the way I expected Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.