# Page 7 | Project Broadcast Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Project Broadcast the right SMS Marketing solution for you? Explore 647 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10015149/Project-Broadcast/reviews --- Project Broadcast 4.9 (647) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 7 - Reviews of Project Broadcast ## Showing most helpful reviews Showing 151-175 of 647 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KW Kim W. Team Leader Consumer Goods Used the software for: Less than 6 months ### "Convenience at its Finest" July 23, 2024 5.0 I’m in love with it and wish I would have done it sooner! Pros Being able to schedule my messages, even my replies can be scheduled which is key for me because I work odd hrs. Cons I don’t know, I haven’t had a bad experience yet. Review Source ME Missy E. Advanced Director Consumer Services Used the software for: 2+ years ### "I finally dove into Project Broadcast head first!" April 26, 2024 5.0 So far I love PB. I was so afraid of getting nasty messages back because I was texting people, but if I come from a place of service and NOT always just the sales pitch, I find people are very receptive to the text messages! Many are so thankful to hear from me as they don't hear from people they do business with often for just a simple thank you! Pros I love that PB is customizable so that it will fit my needs and my personality so my customers do not feel as if they are simply being sent robot messages AND the fact that they can reply back and it comes to me so I can respond! When you are sending the same messages over and over, having a bit of automation helps to free up your time for other things that can help make you money! Cons It's intimidating at first! It's a lot to learn. My best advice is to find a business friend and collaborate so that you can see the program at work in that persons business and how they use it. Review Source SS Sarah S. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "My business survived because of Project Broadcast!" November 28, 2023 5.0 I have had Project Broadcast since it became available. Once I got it up and functioning I walked through one of the hardest seasons of my life, the death of my husband. Suddenly I was the only provider for my family and Project Broadcast was my main source of communication for me with my team. It was a low emotional investment that I could do even in grief. I credit Jesus and my communication with my team to part of why I was able to maintain my business during that season of hard. Just being able to serve one on one made all the difference. If you want to really connect with your team, you need Project Broadcast. 💗 Pros I like most that I can reach all of my client base or any segmented portion easily and quickly. I can do it on the fly or I can schedule it to go out later in minutes. Cons To be honest, I cannot think of anything. When I first started using it, over 5 years ago, there were no training videos and it was a little disorganized, but the team has made so many amazing updates in the last year, I am just blown away. I know it is only going to get better! Review Source SM Sylvia M. Ind. Senior Sales Director Cosmetics Used the software for: Less than 6 months ### "I’m in love with PB" July 5, 2024 5.0 It has simplified my business & my life. Pros The ability to communicate with my associates with such simple effort. Cons I love it all. I am not very computer savvy, but was able to learn it simply. Switched from [Skipio](https://www.capterra.com/p/174028/Skipio/) Yours offered better services & communication Review Source LLMOM Lorrie L. Massie- Owner M. Owner Restaurants Used the software for: Less than 6 months ### "Thank You For Your Help" July 30, 2024 5.0 It has been great tool for our company. Pros Easy To Use and very convenient to have the ability to schedule. Cons Nothing. We enjoy all the aspects of the product. Review Source MM Michelle M. Mary Kay Independent Beauty Consultant Cosmetics Used the software for: Less than 6 months ### "Highly recommend Project Broadcast" July 2, 2024 5.0 I am using Project Broadcast to help me with time management for connecting to my customer. I love how I can make different groups / tags to send to specific customers. Pros I love how they gave us a tutorial before using and had the opportunity to earn extra credits for it. Cons So far nothing to say. I’ve been using it for about 2 weeks and I love it! Review Source MM Monique M. Owner Retail Used the software for: Less than 6 months ### "Get Project Broadcast Immediately! " July 9, 2024 5.0 I wish I would have signed up for Project Broadcast sooner. It is so reliable and easy to use! Pros It is so easy to use! It is very user-friendly and works without glitches. Cons I have liked everything about PB, except for the contact import not letting me import certain people with same names different numbers or emails. Review Source AS Amy S. Owner Retail Used the software for: Less than 6 months ### "Amazing Product" July 9, 2024 5.0 Going good so far. It’s easy to get people to sign up with the QR code option Pros How you can schedule texts and make sure they don’t get too many Cons It’s kind of hard to figure out the right way to do a campaign Review Source Russ J. Founder Media Production Used the software for: 1-2 years ### "Project Broadcast is a NO-Brainer. " November 27, 2023 5.0 My experience with Project Broadcast has been very positive, and I am looking forward to expanding my use in the near future. Pros I love the workflow and the flexibility. Cons I would like more time to master the app Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) I liked the way the Project Broadcast interface was designed and I haven't looked back. Review Source CD Cyn D. Independent Beauty Consultant Marketing and Advertising Used the software for: Less than 6 months ### "Great application" July 6, 2024 4.0 User friendly, great application & overall delightful Pros Automatic messages Tags Contact information Grammar helper Cons Sent messages aren’t seen with all other messages Alternatives considered [RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/) Reason for choosing Project Broadcast I chose Project Broadcast because of the pricing options. Review Source PA Phyllis A. Self Employed Health, Wellness and Fitness Used the software for: 2+ years ### "PB organized my business!" December 11, 2023 5.0 The customer service has been phenomenal. They help you get onboarded and up and running. No need to procrastinate they will help you move into action. Pros The systems I have created allow me to offer excellent customer care which is important to me. I have a growing team that can easily get lost in the shuffle. Cons Doesn’t allow for 3 way messaging if someone decides to add a person it separates the message. There is a group chat but all parties need to download PB for this to work. There is a free version for people not wishing to use it for More than group texts Review Source KP Karla P. Independent Sales Director Consumer Goods Used the software for: 1-2 years ### "A great choice for business use!! " March 12, 2024 5.0 I highly recommend Project Broadcast - it has made my business messaging and calls more streamlined. I absolutely love PB!! Pros Project Broadcast keeps my business separate from personal messages but accessible on the go on my phone and also functional from my computer - I love using it for my business!! Cons I like things to happen quickly so sometimes it takes a few seconds to load a page or message in the app, and I find myself being impatient. This is sometimes due to connectivity on the go, though. Switched from [Skipio](https://www.capterra.com/p/174028/Skipio/) Skipio was over-priced, not a company I could trust although I interacted in person with several core team members when they initially started working with us and had a limit on the number of contacts you could add. The price & contact limit was irritating even without the not trustworthy communication from their support team and as soon as I discovered PB, I took a chance! Review Source TC Toni C. Sales Director Cosmetics Used the software for: Less than 6 months ### "My fabulous experience " July 9, 2024 5.0 Fabulous !! It’s been a huge help to my business Pros The ease of use. It’s made my business life so much easier Cons Took me a bit to figure it out . I’m not tech savy Review Source TG Tina G. Independent Contractor Retail Used the software for: Less than 6 months ### "Project Broadcast is the best!" July 6, 2024 5.0 It has been a positive experience. I have been able to stay in touch with my customers. Pros Very efficient. I love that you can import contacts. Cons It's a little confusing at first. But once you figure it out, it rocks! Review Source TT Teresa T. Director - Independent Consultant Consumer Goods Used the software for: Less than 6 months ### "Project Broadcast for the WIN!! " July 5, 2024 5.0 I use PB to do follow ups - birthday messages - and chat with people. I can get bundle codes from those farther ahead of me who have done the work and created the campaigns - then tweak them to my own. It is saving me a TON of time! Pros I like that they give tutorials on all the different things you can do. It is step by step to help you get set up and give helps along the way! Cons I don't know that I can think of any cons. I know i don't use everything available - but that is definitely not a con. Review Source MW Michelle W. self Writing and Editing Used the software for: I used a free trial ### "Waste of money, Total Scam" March 13, 2024 1.0 This never worked. Could not set it up. Support is non existent. They expect you to do a training on video which was not helpful. Tried to cancel, they charged me anyway even though I never used a single credit. Project Broadcast is a scam and bad company. Pros Nothing. It never worked. Hard to navigate & understand what you get for the price. Too complicated & expensive. Price does not equal product delivery. Cons They do not have a clear pricing breakdown when signing up. I still have no understanding of what you get per ‘credit’. No support except AI bots or email. Alternatives considered [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing Project Broadcast A friend recommended me. I wish I could have had a trial period but they do not allow a 30 day trial just charge you & scam you out of money. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) I was recommended by a friend. Worst decision I ever made. Spent 300 for a product never worked and no refund. Very poor customer service. Run from this product! Review Source FR Francesca R. Director Plastics Used the software for: 1-2 years ### "Why you should use Project Broadcast." April 8, 2024 5.0 Overall, I love Project Broadcast it has really help me and my business grow and retain customer relations. Pros I really like all about Project Broadcast. Cons The only thing I have not mastered is the tags. When a customer gives you a home phone number the message is not sent. I can see the message is not sent but I have not taken the time to master how to remove them in mass to the no not message. Review Source AL Adriana L. Sole Proprietor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great option for a small business" July 14, 2024 5.0 I am a very small business working on growing a SMS list. PB allows me to easily communicate with students with updates and upcoming events. I am able to personalize messages and include graphics. It also takes care of the compliance requirements. Very easy to set up and use. I’m really happy with the service and deliver-rate. Pros I like that it is on-demand and doesn’t require a minimum use or monthly contract. Cons I honestly don’t have a con at this time. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Project Broadcast Cost Review Source HW Heather W. Director Retail Used the software for: 2+ years ### "Project Broadcast For the WIN!" January 15, 2024 5.0 It is the one tool I will never go without. It has increased my sales by half, increased my VIP followers by 60%. I never lose a client in the hustle of my day. Pros PB has given me my life back and tracking followups has never been simple! I am now more plugged in with genuine touch backs and give my clients the service they desire. Loving the Landing Pages! Cons It can be hard to start using. It took me over 18 months to see how to create funnels and learn the system to build around my business. Once I got it, I've created the most useful tool I have ever used. Switched from [Shout](https://www.capterra.com/p/100739/Shout/) Better price, better customer support, easy for my downline to duplicate. Review Source Dave W. Sales Manager Retail Used the software for: 1-2 years ### "BEST CUSTOMER COMMUNICATION TOOL SINCE CELL PHONES!" November 14, 2023 5.0 I can't brag about them enough. Their customer service is amazing, their price is great for what I get, Project Broadcast changed my business and boosted my sales 10x Pros Customers don't have time to talk, but everyone text's. I use texting to find leads through broadcast texts, and then maintain communication throughout the sales process. I love the templates, they make everything I would normally type in an email, automated, with pre-made templates for the same message. I also love voice drop. I can leave a message that sounds like I were speaking to them, when actually it was pre-recorded. It drops into their voice mail without disturbing their day. Cons Each text cost money. I would rather be charged "per customer" that I text because I text back and forth many times throughout the sales process. Some "chat programs" might be cheaper overall, but I like Project Broadcast's variety of communication tools. Review Source Response from Project Broadcast November 22, 2023 Dave, thanks for your review! For clarity, you are not charged when you are in a 1:1 conversation with a contact! You are charged for your automated messages from Keywords, Campaigns, Broadcast Messages etc but once you get into a 1:1 conversation, those messages don't use your credits. KL Katie L. Owner Retail Used the software for: Less than 6 months ### "Why didn’t I use this sooner??" July 10, 2024 5.0 It’s been great. Support and resources make it easy Pros Love the trackable links and the process of scheduling a message. Cons Have to log into the site from my computer to add additional credits and can’t do it from the app that I’ve found. Switched from [Shout](https://www.capterra.com/p/100739/Shout/) Extremely easy to use and the functionality is top notch. Support teams have been tremendous Review Source SH Sarah H. Brand Partner Health, Wellness and Fitness Used the software for: 2+ years ### "Every business needs Project Broadcast!" February 10, 2024 5.0 My overall experience with PB has been nothing short of AMAZING. Project Broadcast has improved my ability to communicate with my large customer base while keeping communications professional as well as personal. I don't know how any business works well without it! Pros With a large organization of customers, it is important to me to be able to communicate with them on a personal and genuine level. Project Broadcast allows me to do just that. I've been a PB user for almost 8 years and it just keeps getting better, more robust with features, and simple to use. I love that I can work inside my application from my laptop or on the go from my phone. I also work as a Virtual Assistant for other PB users. The ability to log in to their accounts to work, from my own log in is fantastic! I don't have to keep their passwords or private information. Cons Every application has it's hiccups. Project Broadcast is not lacking much! There are a couple of very small things I'd love to see updated in the future. For example, when looking at a tag for a group of contacts, I'd love to be able to go straight to a contact by clicking their name, from the tag. This is a very minor inconvenience but it would be nice to have. Review Source Emily M. Owner Retail Used the software for: Less than 6 months ### "I wish I had started with Project Broadcast sooner!" November 16, 2023 5.0 Pros It's SO intuitive! I used another company (Engage CRM) before Project Broadcast, and I wish I had never wasted my money with them. I fancy myself fairly tech-savvy, but there was something about Engage and the trainings that I found REALLY confusing. I haven't really done any PB trainings yet and I've been able to figure most features out. I'll do trainings as I go for more advanced features, but I've only been using it for about 6 months and I've sent mass texts, started campaigns, created tags and trackable links, customized fields, and so much more without a single PB training. I also love the weekly tips by text. I'm keeping a running list of features I want to learn more about as I grow in my use of Project Broadcast. There is an abundance of training and education (like Black Friday tips!!!!!!!), and the few I've seen have been very clear and easy to understand. It's also cheaper than Engage. AND I don't have to pay for single texts, just scheduled messages, mass texts, campaigns, etc. So, I don't feel like I can't really use my business line; when I had Engage, I would try to direct anyone who answered a mass text on my business line to my personal line to save money. How ridiculous is that? Now my business line is part of my brand and I don't feel bad about using it!!! I feel GREAT!!! Cons There's a Facebook group for my Project Broadcast users who are with my specific direct sales company and I've had some trouble getting answers to some questions from PB reps in there. But that's honestly the only con I can think of. Switched from [Engage CRM Pro](https://www.capterra.com/p/238766/Engage-CRM-Pro/) My company was going to integrate with Project Broadcast and I heard good things about it being cheaper AND having better customer service (it does, by far!). Review Source KZ Kat Z. Chief Encourager Consumer Goods Used the software for: 2+ years ### "PB for the Win 🙌" November 16, 2023 4.0 It’s been wonderful growing my business alongside PB. Where suggestions were made, changes were implemented. When issues arise, PB responds with why and consistently works proactively as much as possible to prevent delivery delays because of carrier changes, laws, etc. Pros I love that PB keeps in personal contact with me clients. I can easily make calls from my business number, send personalized messages, even leave voicemails so clients hear from me when they have time. Cons There are so many incredible features: campaigns (and all the different styles), landing pages, attachments, bundles, configurable forms, contests…but I’m not sure how to use these features. Reason for choosing Project Broadcast The vibe from the marketing, Jake Dempsey’s presentation at Zoom team meeting, and word-of-mouth from other users. Switched from [Skipio](https://www.capterra.com/p/174028/Skipio/) Skipio was way more expensive and did not deliver. PB walked me through how to transfer my number - without that assistance, I would not have switched. Review Source DT Diana T. Educational Consultant Education Management Used the software for: 2+ years ### "A gamechanger for us!" April 27, 2024 5.0 Overall, our company has been happy with the additional of this form of communication. It has helped increase our parent and staff engagement by tenfold! I also feel like we truly get the most value out of this service. Pros Project Broadcast has become a mainstream way for us to communicate with our parents and internal staff members such as teachers and operations team. One success story was we needed to collect student registration forms from parents before the beginning of the school year and within the first hour of sending out about 300 text messages, 100 of those parents completed the form. The text messages that went out made it easy to attach a flyer, track a link, and make it convenient for families to do things quicker on a mobile device. I also love the Project Broadcast self-paced videos and guides as a training component that offered credits as incentives and that also helped me get more accustomed to Project Broadcast in a short period of time. Cons When Project Broadcast updated some of their formatting, it made it a bit challenging to navigate the system, but it took some getting used to. I wish there was a way to recall or delete a message that was accidentally sent. I wish it also had other languages available for translation versus me having to rely on Google translate. Switched from [Remind](https://www.capterra.com/p/234436/Remind/) Other apps require that the customer give their consent to be messaged before joining which delays our communication process. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.