# Page 8 | Project Broadcast Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Project Broadcast the right SMS Marketing solution for you? Explore 647 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10015149/Project-Broadcast/reviews --- Project Broadcast 4.9 (647) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 8 - Reviews of Project Broadcast ## Showing most helpful reviews Showing 176-200 of 647 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KY Kristen Y. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Thank you!" July 6, 2024 5.0 Pros I was using another service. A few dollars cheaper. A little more complicated to use and I experienced many issues with service. I have not had a single issue with PB and they have been so helpful. I was set up on a single day. Cons None so far. I love the training as well. Review Source CF Christal F. Director Retail Used the software for: 2+ years ### "My own personal assistant that I'll never need to fire!" November 28, 2023 5.0 Pros has saved me oodles and oodles of time since I started using it a few years ago. I would definitely not be where I am in the customer care side of my biz without my PB assistant. Cons A little better integration perhaps? To be able to use my PB number in WhatsApp would be delightful. Also, the ability to accept multiple pics that were sent in the same text... oh how lovely that would be. Review Source LG Loveta G. Executive Sales leader Textiles Used the software for: 2+ years ### "Essential Tool for Personalized Business" April 30, 2024 5.0 I have had a very good experience with PB and find it essential to moving my business forward. Pros I enjoy being able to schedule messages in advance so that I can have consistent communication, even when life doesn't feel consistent. I also appreciate the desiganted fields that enable me to easily personalize messages without the need to type the same message over and over. Cons There are times when I would like a group chat feature for when I am having a conversation with more than one person. Review Source SAP Shelly A P. Independent Scentsy Consultant Retail Used the software for: 1-2 years ### "Streamlines a very important part of my business!" April 15, 2024 5.0 Pros I used to spend a LOT of time sending product notifications to my customers. has streamlined this process. It now only takes 3-5 minutes to send notifications to hundreds of people, while making it look like a personal message from me to them. Cons There really isn't anything I don't like about . Review Source CC Carrie C. Norwex Independent Consultant Individual & Family Services Used the software for: 1-2 years ### "I love Project Broadcast for communicating with Customers!" June 18, 2024 5.0 Overall, it has been easy to learn, easy to use and has been available to answer questions as needed. Pros Being able to schedule mass texts that appear personal to a group of people is important for taking care of customers. is easy to use. Cons I wish that we could send more than one graphic without creating a link. Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Facebook made it difficult to send out mass FB messages personally. We had to send out texts instead of Facebook messages sometimes. Review Source Kim M. Image Consultant Apparel & Fashion Used the software for: 2+ years ### "Project Broadcast saves time" February 27, 2024 5.0 has always been very prompt when I run into a problem to help me through it. The customer service is amazing. Pros I love the ease of use with . Sending messages in bulk, while still making them personal is a great feature to tie the customer to you. Cons Truly, there is nothing that comes to mind at the present. Switched from [Skipio](https://www.capterra.com/p/174028/Skipio/) Cost, ease of use and customer service Review Source TC Teri C. Director Retail Used the software for: 2+ years ### "I couldn’t run my business without it!" January 31, 2024 5.0 I love it! It was worth the time invested to learn the program because it has saved me countless hours! Pros PB allows me to connect with my customers and team more effectively. I can reach a large audience with a short time investment. It allows me to reach them on a more personal level which makes my marketing more effective. It also gives me freedom in my time to schedule my messaging when I have the time, rather than being constantly on my phone. I communicate when it’s convenient for me! Cons Learning all the locations of the features can be confusing. Some of the icons/symbols are not the norm so took time to learn. Review Source DA Doniell A. Prevention and Education Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Great product to keeps things running smooth and efficiently 🫶🏻" February 26, 2024 5.0 It’s been great! I don’t have a reason to complain and probably never will. Pros The chat feature of that allows you to chat with contacts through a text message without using credits Cons We don’t always use all of our credits in a month. In fact the majority of them roll over. Alternatives considered [Discord](https://www.capterra.com/p/240238/Discord/)[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[Google Voice](https://www.capterra.com/p/210592/Voice/)[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[Engage](https://www.capterra.com/p/10003880/Engage/) Reason for choosing Project Broadcast It’s the most user friendly and fits our needs! Review Source SC Susan C. Independent Consultant Food & Beverages Used the software for: 2+ years ### "Project Broadcast" July 5, 2024 5.0 It’s such a great tool and has helped me reach my customers easier and I’m able to offer so much more using Pros It’s easy to use. The staff is quick to provide answers to any questions you have. The training they offer is top notch! Cons There’s nothing I dislike about Project Braodcast Review Source CA Chelsea A. Director Cosmetics Used the software for: Less than 6 months ### "Switched from Skipio, very pleased" July 2, 2024 5.0 Pros My messages actually deliver, customer services is top tier, love the voice drop feature, the tags and campaigns Cons Having a lot of unsent messages so far with no justification Switched from [Skipio](https://www.capterra.com/p/174028/Skipio/) Expensive and messages didn’t deliver. Didn’t love customer service Review Source CR Cynthia R. Brand rep Cosmetics Used the software for: Less than 6 months ### "Improved my business!" July 2, 2024 5.0 One of the best tools I’ve implemented for my business. I recommend to all entrepreneurs! Pros has helped me to improve my customer service! I am receiving more repeat customers, positive reviews and better retention! I am also Better able to support my team under me and keep people in the know in a streamlined and simple way!! Cons It is very overwhelming to set up. Thankfully I had a friend to help me. I in turn am doing the same for others. Review Source JR Julie R. Director Retail Used the software for: I used a free trial ### "Excellent Product" July 2, 2024 5.0 It has boosted my direct sales business and has made it easy for me to reach my guests Pros Ease of use and ability to reach large audience Cons Having to get a code sent to me every time i sign in Review Source NB Nicole B. Independent Beauty Consultant Cosmetics Used the software for: 1-2 years ### "Family friendly too!" March 14, 2024 4.0 I do like the overall idea and quality of pb that I have actually suggested it to family members for kids going to college and then wanting to make make family announcements, as opposed to a 'group text' this way everyone gets the individual message without everyone seeing and getting every single reply to the message, it's nice to be able to get personal messages when you don't get to see people everyday, especially when you are away from home! Pros I like that i can set my campaigns for sending now or a week or even a month from now, it's really nice that if a people/customers get added they can receive past messages. I also like that I don't have to worry about removing people if they don't want to get messages for whatever reason, yet I get notified, it's nice to have the training from pb as well. Cons There are things about setting up campaigns that I do find frustrating and difficult writing the app that is necessary to use the website/laptop to make it easier to set things up, which can be harder when traveling or trying to quickly set something up that comes up that i may have forgotten or want to quickly add. Review Source AR Anna R. Mary Kay sales director Cosmetics Used the software for: Less than 6 months ### "Communication aspects are great!" July 12, 2024 5.0 I’ve only been using it for a couple months but so far it’s been really really nice to send out information in a short amount of time. Pros It’s easy to use there’s great tutorials. Makes it super easy to communicate with my team and customers. Cons You can only attach one image to a scheduled message Review Source TT Tiffany T. Market Partner Consumer Goods Used the software for: 2+ years ### "Perfect no matter the industry!" May 11, 2024 4.0 I’ve been a customer of PB for over 4 years and it has been one of the best decisions I’ve made to add to my business operations. Once you get all of the tags, campaigns and such set up it practically works for you! Pros I love being able to add tags to each of my customers names so that I can keep track of who buys what. This is great for when we have a sale on that specific item. I also love being able to schedule messages. I can remind customers of their upcoming orders, about unused coupons, send them a birthday message. I love being able to also send mass messages that come to them as an individual message. Another thing I’ve enjoyed utilizing is the AI addition. It helps me rephrase things to give an extra flare to my message and helps me to know if my message will send without issues. Cons I don’t believe I have any issues with PB. Review Source NN Nichol N. Sales Consultant Retail Used the software for: 1-2 years ### "Great For My Business" January 16, 2024 5.0 Overall I'm very pleased with . I highly recommend it for anyone who needs to get content delivered to a large group of people in a timely fashion. Pros I love that I can have a separate number that my customers can contact me through that will only be business-related topics. I love being able to personalize mass texts going out so that each customer is being addressed individually. I like the feature that can be turned on to have customers officially opt in to receiving texts. Cons Sometimes it's overwhelming because there's so much to learn. Just when I started learning it pretty well, they completely changed it & it's like starting from scratch with learning everything. Review Source KV Katie V. Sales Director Cosmetics Used the software for: 1-2 years ### "Project broadcast is the way to go!" February 9, 2024 5.0 It has been wonderful. It’s been a game changer for me and my business! Pros I absolutely love ! It has streamlined so much for me and allowed me to focus on building vs managing. Cons I have found the time zones to be a little confusing at times. Switched from [BombBomb](https://www.capterra.com/p/117295/BombBomb/) Cost and ease of use of ! Review Source CS Christine S. Independent Consultant Professional Training & Coaching Used the software for: 2+ years ### "CS review PB " February 27, 2024 5.0 I have not had any issues, and when I have customer services has been on top of it 100%. I appreciate all the new support and new features that you guys are continually adding. My son is in IT development and has worked with NASA so I know it’s not an easy job. Thank you. Pros I like that there are a lot more fields that I can customize and I can upload a lot more tags to make it more mine. I like the new option of being able to pay for credits by the year versus per month. Cons The coffee cup/pot, icon, and the reloading/updating screen. Also, would like to see clarification on wording when batch deletes are going to be done. So if I want to delete a badge of tags, whether it’s just going to be those that I selected or all of the tags in my complete history where we deleted or just the ones that I selected. Review Source SS Sandy S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Over 60 and loving and learning Project Broadcast for my Business" April 7, 2024 5.0 I have had for 6 months and I am looking forward to learning more. I have underutilized it, but the good thing is credits roll over. I 'm now ready to get rolling even more! Pros Contact Management, the simple ability to be able to send updates and information to my Clients and prospects. It is professional and very easy to take it one step at a time and learn features. As a 64 yr old and not very techy, I am loving it for building my business. Cons Love the feautres, I'm just trying not to be overwhelmed with it all. I have to say, each and every training is great. Review Source Marie E. Independent Consultant Consumer Goods Used the software for: 2+ years ### "Loving Project Broadcast!" January 16, 2024 5.0 Once you get the hang of it, it’s very easy. And the step-by-step video training classes help you get through and learn so much. I also love that they are available for you to speak to when you have issues or questions. my favorite part is that it saves me time and and that I can have birthdays set up to send my customers gifts. Pros All the features! It’s hard to choose, which one I like best. The auto responses are fabulous! Cons So far I can’t really think of anything as a con. Review Source JH Joy H. Independent Consultant Retail Used the software for: 2+ years ### "A must have for your business" April 23, 2024 5.0 Excellent. Customer service is top notch. The team is very responsive to questions. In additon, the training modules are fantastic! Pros The ease of use. I can respond to customer and team members in one application. Cons I have not complaints about PB. I only wish it had email capability and integrated with Facebook Messenger. That would make it complete, in my humble opinion 😉 Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Price was the big driver. I felt like I was getting more with PB. Review Source MT Michelle T. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "PB has changed my business!" March 19, 2024 5.0 The support and customer service and training have been exceptional! Highly recommend! Pros I love being able to efficiently communicate with my team, as well as my customers and prospects. The attendance at my live, and online events has gone up dramatically because of my ability to schedule reminders and pre-event communication. Educating customers after the sale, and keeping in touch regarding all things around their account has been super helpful for building relationships. Cons Sometimes it is a challenge to learn how to set up certain functions but once I learn it it’s easy. Switched from [REACH](https://www.capterra.com/p/145943/REACH-Media-Network/) I love being able to schedule my messages, personalize them, and set up keywords for automatic response and campaigns. Reach was primitive and allowed me to send bulk text messages, but they were not personalized. Review Source LH Lynn H. Avon ISR Cosmetics Used the software for: 2+ years ### "Project Broadcast is the Best" November 20, 2023 5.0 is super easy to use. Their training is exceptional, and I get results every day! Pros I have tried many texting/sms platforms, and outshines every one of them. I can count on my texts being delivered, and that is the most important function in my mind. Cons I don't have any complaints. Everything works, and when I need help, support happens quickly. Review Source CK Cheryl K. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Why you need Project Broadcast in your life?" March 20, 2024 5.0 I haven’t used the FB group much but will in the near future. PB has been very easy to use, so if I can use it, you’ll be able too!! Pros I love being able to send a personalized message to all my clients (currently 200+) in one click, I love the AI feature and the scheduling feature. Cons I find it on the pricey side. With this price, I’d like more added. Review Source LM Lisa M. Consultant Retail Used the software for: 1-2 years ### "The new way to reach customers" January 23, 2024 5.0 My overall experience has been very good. Any support issues are taken care of immediately. I had a previous messaging service, but this one has so many other options available to make it very easy to communicate with my customers and establish those relationships Pros I love the ability to be able to schedule my messages and set up a response when they answer. It makes it much easier to be able to spend time with my customers instead of constantly typing out messages. Cons The fact that I cannot organize them into folders and I have to go through my lists of customers that are not to receive a mass message. Some of the training leaves a little to be desired and some of them are a little confusing. Switched from [MightyText](https://www.capterra.com/p/229726/MightyText/) Because it was being incorporated into my DS business and I found it much easier to use and it had more options for campaigns Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.