# Page 9 | Project Broadcast Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Project Broadcast the right SMS Marketing solution for you? Explore 647 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10015149/Project-Broadcast/reviews --- Project Broadcast 4.9 (647) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Project Broadcast ## Showing most helpful reviews Showing 201-225 of 647 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Sarah S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "The Well Nutrition" July 2, 2024 5.0 Pros It's easy to learn. Pretty easy to use. Cons One time I was done scheduling a broadcast, clicked the wrong spot on the screen and lost it. Review Source CM Cynth M. Independent beauty consultant Cosmetics Used the software for: Less than 6 months ### "Love this product " July 5, 2024 5.0 I have just started to use this product and it has increased my business! It has allowed me to save time and makes messages personable Pros I love the ease of use but also how much time it saves me. The fields to be able to insert the contacts names makes it even better Cons I wish you could send multiple Images with one message Review Source DJ Dana J. Senior VP Sales Leader Health, Wellness and Fitness Used the software for: 2+ years ### "Norwex EVPSL " May 8, 2024 5.0 I was slow to come to it but looking back it is the best decision I've made in my business. Pros PB helps me grow my business and maintain and strengthen current customer and team communications. Invaluable at my level. Cons I wish we could send more than one image at a time and videos Review Source TP Treasure P. Founder and CEO Food & Beverages Used the software for: 2+ years ### "Critical for businesses " April 23, 2024 5.0 PB has been one of the most valuable systems I've put into place with my business. It frees up so much of my time to focus more on my actual business. It helps keep my customers active, and I dint think I could manage all that without PB. Pros The ease of setting up, the video trainings and ability to rewatch, and learn when I have time...and also earn free credits by taking the free classes! Cons I love it all, there are so many great things. Review Source KM Kim M. Ambassador Health, Wellness and Fitness Used the software for: 1-2 years ### "Use it all the time!" May 15, 2024 5.0 Pros I love how easy it makes it to support customers in their first 90 days. Helps increase retention and keeps all our communication in one place. Cons I can do a three way text. It would be nice in my business as I operate on referrals to enable a customer to add a number to their text and have it come through to PB. Review Source KN Kathy N. Owner Retail Used the software for: 1-2 years ### "Best SMS Service" May 10, 2024 5.0 It’s been great. Customers are happy with how they get info and it has increased my communication, follow up and sales Pros It changed my business. I’m not a texting person, but when my customer survey showed 80% preferred text messages I knew I had to find a solution. I love that I can do this from my computer, schedule messages and it’s done. Cons Nothing. I really haven’t found anything. Review Source JE Jennifer E. National Marketing Director Cosmetics Used the software for: Less than 6 months ### "Changed my business for the better " May 7, 2024 5.0 It’s the most important outside tool that I have for my business Pros I learned of Project Broadcast through a friend. I delayed using it for months and wish I had not. It has changed my ability to easily communicate with my team and customers. I can train, send out important info and market to my customers with ease. Game changer! Cons So far-nothing. I am happy with it overall. Review Source TB Teal B. Independent consultant Marketing and Advertising Used the software for: 2+ years ### "Thanks you guys! " May 3, 2024 5.0 Love it! I so appreciate you guys! It’s been amazing Pros Love prescheduled messages, tracking, being able to call using that phone number, how it tracks who says “stop” Cons It’s a little bit hard to learn and navigate the training Review Source JH Joy H. Independent Consultant Retail Used the software for: 2+ years ### "A must have for your business" April 23, 2024 5.0 Excellent. Customer service is top notch. The team is very responsive to questions. In additon, the training modules are fantastic! Pros The ease of use. I can respond to customer and team members in one application. Cons I have not complaints about PB. I only wish it had email capability and integrated with Facebook Messenger. That would make it complete, in my humble opinion 😉 Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Price was the big driver. I felt like I was getting more with PB. Review Source NC Nora C. Independent Sales Consultant Retail Used the software for: 1-2 years ### "My time is valuable " April 23, 2024 5.0 I just truly enjoy their services. Idk how other who don’t use PB conduct their business without it. My time is valuable and I also have a full time job so this helps me so much! Pros It’s a big time, time saver. It allows me to use the time I would be using texting follow ups, host coaching, bookings, etc every single customer, hostess, potential recruits daily and use it else where. Cons Having to reload or update purchasing information on a desktop/laptop PC only. Review Source HN Heidi N. Advanced Director PC Consultant Retail Used the software for: 6-12 months ### "Project Broadcast Review" May 9, 2024 5.0 love it, super easy to use after following the training. Completing training does take some time but you do earn credits for completing lessons too. I love it for my customer service follow ups, and to send thank you messages for orders, and sales messages when sales are announced. Pros Simplifies my customer service, makes sending sales and more super simple to my customers. Cons Figuring out drip campaigns and following along to the training toset everything up. Review Source CM Charity M. Independent Consultant Consumer Goods Used the software for: 2+ years ### "Ease of Use " May 3, 2024 5.0 Pros Project broadcast is user friendly. It allows us to quickly send and schedule messages or sets of messages to best serve our customers. Cons I would love to be able to see if someone opened my texts. Review Source AG Andrea G. Sales consultant and senior leader Consumer Goods Used the software for: 2+ years ### "Very important part of my successful business " April 30, 2024 5.0 Very positive experience overall and would highly recommend Pros I love how it allows me to simply follow up and give excellent customer service Cons Sometimes I’m not sure if my messages are actually being delivered Review Source MM Melanie M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Menopause Weight Busters " May 14, 2024 5.0 It’s been very helpful teaching my customers on a regular basis. Very good Pros I like that you can reach many and schedule messages and campaigns Cons I have a hard time with the campaigns. I can’t seem to send them out or view when the do go out then I end up sending twice. Review Source AS Alex S. Market Mentor Cosmetics Used the software for: 1-2 years ### "Made my life so much easier " May 14, 2024 5.0 Pros I sell beauty products and project broadcast makes it so easy to communicate with my customers and follow up with leads Cons The lingo is not always easy to understand. I wish there was a way to easily upload csv files Review Source KG Keena G. Owner Consumer Goods Used the software for: 1-2 years ### "PB-my fav business system!" April 30, 2024 5.0 Pros Ease of use and the ability to plan out campaigns to help maintain and build my business. Cons Can’t think of anything I dislike about PB. Review Source SB Samantha B. Director Marketing and Advertising Used the software for: 1-2 years ### "Great Time Saving Tool" April 30, 2024 5.0 Positive, makes my business easier to run! Pros Allows me to make the most of my time and reach my customers! Cons It’s a bit of a learning curve. Takes time to figure out the features. Review Source MB Melissa B. Senior Executive Sales Consultant Consumer Goods Used the software for: 2+ years ### "Using PB for DS" May 7, 2024 5.0 Pros Keeps my contacts organized, helps with time management Cons Because I have a larger contact group, my credits go faster so the price can add up but it’s a good ROI. Review Source FR Francesca R. Director Plastics Used the software for: 1-2 years ### "Why you should use Project Broadcast." April 8, 2024 5.0 Overall, I love Project Broadcast it has really help me and my business grow and retain customer relations. Pros I really like all about Project Broadcast. Cons The only thing I have not mastered is the tags. When a customer gives you a home phone number the message is not sent. I can see the message is not sent but I have not taken the time to master how to remove them in mass to the no not message. Review Source JL Julie L. Director Retail Used the software for: 1-2 years ### "Great product" May 7, 2024 5.0 Pros It helps me stay in contact with my customers Cons I really don’t know that there’s anything Review Source RM RAchel M. Director Consumer Goods Used the software for: 1-2 years ### "Scheduling relief" May 1, 2024 5.0 Pros Project Broadcast has allowed me to "set & forget" my communications which is helpful as I run my business as a "side-gig" and tend to do my schedule my messaging early in the morning before my 9-5. I don't worry about contacting people "too early" and I am able to complete my work on a schedule that works for me! Cons There is definitely a learning curve with initial set-up but I am not tech savvy. There are lots of resources to help guide you through all features and many improvements to the system since I first started using PB. Review Source EW Elizabeth W. Sales Leader Consumer Goods Used the software for: 2+ years ### "Helpful Service" May 9, 2024 4.0 Pros It’s ease of scheduling, tags and keywords Cons The only thing I don’t like is when messages are not delivered. Review Source AB Amber B. Independent Director with Pampered Chef Consumer Goods Used the software for: 2+ years ### "Customer Service Made Easy" April 25, 2024 4.0 I have loved my experiencewith PB and will continue to use it!! Pros I love that my customers are getting amazing customer support and my team members get regular communications and that I don't have to always remember! Cons It has a definite learning curve. learning exactly what each service does and how to set it up takes time. Thankfully the training courses helps. Review Source SAP Shelly A P. Independent Scentsy Consultant Retail Used the software for: 1-2 years ### "Streamlines a very important part of my business!" April 15, 2024 5.0 Pros I used to spend a LOT of time sending product notifications to my customers. Project Broadcast has streamlined this process. It now only takes 3-5 minutes to send notifications to hundreds of people, while making it look like a personal message from me to them. Cons There really isn't anything I don't like about project broadcast. Review Source TM Tasha M. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Finally getting started" July 11, 2024 4.0 Pros Once I sat down, it was easier to learn than I had originally convinced myself of being. Cons Once I sat down to learn it, I found it was not as hard as I made myself think. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.