--- title: "KINNOVIS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is KINNOVIS the right Self Storage solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10015205/KINNOVIS/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-04" --- KINNOVIS 4.7 (21) [View alternatives](https://www.capterra.com/p/10015205/KINNOVIS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 4th, 2026 # Reviews of KINNOVIS Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews Thibaut S Operations managerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “It has a fresh look, is dummy proof and gives you great insights on outstanding invoices, revenue, occupancy, ...“ February 24, 2025 AG Anete G ManagerWarehousing, 2 - 10 employeesUsed the software for: Less than 6 months. “Issues we raised were often ignored, and integration steps they claimed weren’t done had in fact been completed weeks earlier.“ August 12, 2025 HM Henry M DirectorWarehousing, 2 - 10 employeesUsed the software for: 1-2 years. “The initial training when setting up the software was great, whilst the customer experience looks very slick and easy.“ August 6, 2026 RV Rahul V Managing DirectorMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “It integrates smoothly with our other tools, saving loads of time. Plus, the customer support is top-notch – always quick to help!"“ February 5, 2025 DS Dominik S Head of OperationsWarehousing, 2 - 10 employeesUsed the software for: Less than 6 months. “They offer a just in time helpdesk and also the possibility place ideas for further developments - in general they do continuous improvements.“ November 22, 2023 ## Showing most helpful reviews Showing 1-21 of 21 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer director Used the software for: Less than 1 year ### "Very good software programme with great customer support." August 8, 2026 5.0 The overall experience was very good with support migrating the Kinnovis booking portal onto our website. Pros Very good software programe that is easy to use with great software support . I really like the way its easy to change a storage unit on the floor plan without to much bother. Cons There is not much i dont like . We have had a very small glitch with the analytics which i know they are working on to resolve. Review Source R Reviewer Director Used the software for: 1-3 years ### "Superb software!" August 7, 2026 5.0 It's been very very good. The initial training when setting up the software was great, whilst the customer experience looks very slick and easy. Pros Excellent value for money, very responsive customer service and overall ease of use has been seemless! Cons Very little to be honest - there are a couple of updates i have suggested into the forum so hopefully they will be reviewed and implemented. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Would recommend this software " August 6, 2026 5.0 We've been using Kinnovis at our Great Shefford site since we opened and it's been great. Handles bookings, access and customer management without any fuss, which allows the site to run seamlessly. Setup was easy, the team are responsive when you need them. For a small operator who doesn't want to be bogged down in admin, it's exactly what you need. Genuinely would recommend Pros Really helpful when needed particularly at inconvenient times and fixed issues or bugs quickly, which goes a long way. Cons Phone support can be slow but they're more responsive by customer chat or via email. They are contactable some way Review Source R Reviewer Co-Founder Used the software for: Less than 1 year ### "Honest Review" July 17, 2026 5.0 We would absolutely recommend it 10/10! Our whole team loves it from Marketing, to OPs , to Finance, this is the best self-storage software! Pros We love how easy it is use, the vastness of features and Kinnovis mission to always stay innovative and evolve. Cons Some of the content is a bit rigid in the booking journey - we would love to have the option to upload our own text and photos. Review Source R Reviewer GERANT Used the software for: Less than 1 year ### "A CHACUN SON BOX - STRASBOURG" January 6, 2026 4.0 Avis plutôt mitigé, dans le sens où l’outil est globalement bon et présente un vrai potentiel, mais il n’est pas encore totalement abouti et mérite encore d’évoluer et d’être complété. Lors de la transition, l’équipe a su se montrer réactive dans les moments critiques, ce qui a été appréciable. En revanche, certains éléments qui nous avaient été présentés et qui ont motivé notre choix de passer sur Kinnovis ne sont pas encore pleinement au rendez-vous aujourd’hui. Ce qui reste néanmoins rassurant, c’est votre écoute et votre volonté de faire évoluer l’outil. Kinnovis dispose d’une vraie souplesse et d’un fort potentiel de développement, ce qui est essentiel dans un environnement en constante évolution. Pros Les points que nous avons le plus appréciés concernent avant tout la prise en main et la modernité de l’outil. Kinnovis est intuitif à utiliser et bénéficie d’une interface moderne et agréable au quotidien. La possibilité de l’utiliser simultanément depuis plusieurs postes de travail, que ce soit sur PC, tablette ou smartphone, est également un vrai plus. La connexion entre nos différents outils est aussi très appréciable : portail de réservation en ligne, contrôle d’accès, smartlocks… Cette interconnexion apporte une vraie cohérence à l’ensemble et simplifie fortement la gestion. Enfin, les possibilités de personnalisation et d’automatisation de certaines tâches permettent de gagner du temps et de s’adapter plus facilement à nos modes de fonctionnement. Cons Les points d’amélioration concernent principalement la facturation et le pilotage. La facturation, aujourd’hui très liée à Stripe, manque encore de souplesse (et son coût reste un sujet), notamment sur la proratisation des remises. Cela nous oblige à facturer à date anniversaire et non au mois calendaire. Dans le même esprit, l’impossibilité d’émettre automatiquement une note de crédit lors de la résiliation d’un contrat nous oblige encore à sortir la calculette et à faire notre règle de trois… un peu anachronique pour un outil aussi moderne. Nous espérons clairement que l’arrivée de l’outil de facturation propre à Kinnovis, en nous libérant de Stripe, permettra de corriger ces points et d’apporter la souplesse attendue. Côté reporting, nous ressentons également un manque par rapport à notre ancien CRM, notamment l’impossibilité d’afficher simplement le churn (différentiel entre entrées et sorties sur une période donnée) sans avoir à faire de recoupements. Enfin, certains indicateurs nous manquent au quotidien, comme la répartition du chiffre d’affaires (box / assurance / autres ventes), mais aussi des données de pilotage telles que en plus de la surface louée, le nombre de boxes, le loyer total potentiel, la valeur totale assurée et le montant des primes d'assurance ... Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Excellent autonomy and brilliantly efficient." April 15, 2025 5.0 The overall experience so far with Kinnovis has been fantastic. some amazing features. would love to see a change to customers owning multiple containers and receiving 1 invoice for all per month instead of 1 invoice for every individual container they rent. this would be the cherry on top with Kinnovis. Pros How truly automated it can make your self storage business. we are over the moon with the simplicity, yet effectiveness of it. it has really changed the way we operate as a business, streamlining all tasks and improving efficiency in the short and long run. Cons the ability to not send 1 invoice for multiple containers. i.e if someone has 19 containers on our site they receive 19 individual invoices instead of one for all. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "no accountability or reliability" August 13, 2025 1.0 Our onboarding experience with Kinnovis has been one of the most frustrating and unprofessional business interactions I’ve had. Despite paying the onboarding fee immediately, we faced repeated delays, chaotic communication, and constant out-of-office replies from different team members without prior notice. The data we provided was ignored or mishandled — including basic errors like auto-filling incorrect move-in dates and copy-pasting spreadsheet headers as client names. Issues we raised were often ignored, and integration steps they claimed weren’t done had in fact been completed weeks earlier. Over several weeks, we wasted time repeatedly updating data because Kinnovis failed to act on information we had already provided. When I requested a refund due to non-delivery of services, they refused and shifted the blame entirely to our side. P.s. They trade good reviews for discounts Pros The only thing they arrange promptly are their sales calls — everything after payment is slow, disorganised, and lacking accountability. Cons This was supposed to be a long-term partnership, but it quickly became clear there was no accountability or reliability. I would strongly caution anyone considering working with Kinnovis to think twice — especially if you value timely, structured, and professional project management. Review Source R Reviewer Founder Used the software for: 1-3 years ### "Best in class software " February 27, 2025 5.0 From day 1 this has enabled our operating model to scale efficiently. Extremely impressed by the team at Kinnovis of their platform and am looking forward to grow together with their software. Pros Best in class self storage software with great feature suite and fantastic team. Cons Currently nothing negative. Maybe to speed up the exciting road map ahead. Review Source R Reviewer MD Used the software for: 1-3 years ### "Kinnovis review " February 18, 2025 5.0 Great experience! Would highly recommend for startups, but also established players. Pros The Customer Service is Great. The product solved the management issues of a self storage location with great interfaces which are easy to use. Customers can also book without problem! Cons As a new company which is developing a good product, sometimes you wish to have more of it at a quicker rate. Review Source R Reviewer Functional Analist Used the software for: Less than 1 year ### "Glad that I bought 'the future', but looking forward to some changes and extra features" March 1, 2024 4.0 As said, I still have a positive overall feeling about Kinnovis, even though we noticed some issues and unhandy features. I'm really looking forward to grow together with Kinnovis. Pros It's clear that Kinnovis is thinking about the future and really want to move forward. There way of communication is professional and I have the feeling there is a steady team behind it to let it flourish. The software itself is taking a lot of manual work to maintain storage out of our hands, and that was the reason why we signed the contract with Kinnovis in the first place. Cons There are no such things I really dislike about Kinnovis, more like improvements and changes we really hope they will implement. At this point I think for example it's inconvenient for both customer and company to have a separate invoice for all units you have booked. This is for us the most critical change that needs to happen, because we can't demand a customer to pay 3 times each month for example, when they are renting 3 units. Splitted invoices is what we currently like 'the least' about Kinnovis. Review Source R Reviewer Operations manager Used the software for: 1-3 years ### "Schollaert <3 Kinnovis" February 25, 2025 5.0 We have a great experience with Kinnovis. The team is helpfull and is clear in all their communication. We're curious how much further they'll grow in a year or two. Pros It has a fresh look, is dummy proof and gives you great insights on outstanding invoices, revenue, occupancy, ... It also offers you a clear view on the different units using a detailed map per facility. Cons Dutch isn't to be found in the language settings, but when The Netherlands and Belgium will hear of this "new" self storage software, I know for sure they'll have to implement the Dutch language in their software. Review Source R Reviewer Geschäftsführer Used the software for: 1-3 years ### "Kinnovis für meine Garagenparks" September 22, 2025 5.0 Das Team ist super nett und kennt sich einfach aus. Helfen auch immer gerne. Onboarding hat super geklappt. Die Software ist recht neu aber hat schon so gut wie alles was ich brauche. Wichtig war für mich der automatische ID Check. Der gesamte Prozess muss einfach automatisiert sein, für Endkunden als auch für mich als Betreiber. Pros Features sind auf selfstorage bzw. Garagenparks entwickelt. Super wichtig und gut gemacht. Support läuft. Cons Ein paar Kleinigkeiten die aber bald kommen sollten. Es ist einiges einzustellen im Zuge des Onboardings, es gibt aber einfach viele Features, die zum Teil verpflichtend sind und andere optional. Review Source R Reviewer Sales Specialist Used the software for: Less than 1 year ### "Efficient, purpose built CRM" April 21, 2025 4.0 Generally a very good, clearly a purpose built CRM for the Self Storage industry Pros It's very easy to track leads by name and location. This allows myself and the team to manage our leads effectively and efficiently Cons My biggest grievance is that I can't add a "blanket" booking plan. It would be much easier to add "6 months" or "12 months" etc across the board, and it can be used across various locations and unit sizes. This also includes the one time products. I wish they were available across all sites. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Brilliant software!" May 16, 2025 5.0 Very user friendly both for us as a business and our customers! We've had no issues since starting with Kinnovis at the start of 2025 and are really pleased we used their platform for our self-storage business. Pros Ease of use, very good help guides as well and top notch customer service Cons I'm delighted to report that I have no cons as yet! Review Source R Reviewer Director Used the software for: Less than 1 year ### "Overall a good experience!" April 28, 2025 5.0 Overall it has been very easy! Would recommend to people wanting to use storage software! Pros Clear instructions throughout the set up process. \[sensitive content hidden\] was super helpful. Cons Navigating around the website for the first time. There are various sections that are hidden and require a bit of time to get used to it! Review Source R Reviewer Company Director Used the software for: Less than 1 year ### "Good software" March 3, 2025 5.0 Very helpful, friendly and dynamic company Pros It allows me to fully automate my monthly billing, saving a significant amount of time. The system is user-friendly, and support is always readily available. There is also the functionality for online booking. Good software Cons It's a good all-rounder, but I can't think of anything off the top of my head! Review Source R Reviewer Head of Commercial Used the software for: 1-3 years ### "AMBAR.LV Self Storage " February 27, 2025 5.0 Wvwrythin is good! We like working with Kinnovis Pros Everythng! I like how they do their job. Quick anwers Cons Nothing! I like how our contract is going Review Source Rahul V. Managing Director Used the software for: Less than 1 year ### "Game Changer for self storage operators " February 6, 2025 5.0 Great product, a top company and very seamless. Pros Really love how easy KINNOVIS is to use – the interface is clean and intuitive, so there’s no faffing about. It integrates smoothly with our other tools, saving loads of time. Plus, the customer support is top-notch – always quick to help!" Cons No Cons as of yet, it's a great tool and it's making a difference Review Source R Reviewer Geschäftsführer Used the software for: Less than 1 year ### "Super Zusammenarbeit" February 8, 2025 5.0 Pros Flexibilität der Zuammenarbeit, einfache Anwendbarkeit der Software. Cons Bin sehr zufrieden. Keine Inputs, was mir am wenigsten gefällt. Review Source R Reviewer Head of Operations Used the software for: Less than 1 year ### "User friendly and modern state of the art solution" November 29, 2023 5.0 Simple and user friendly interface which allows very fast and logical learning by doing. They offer a just in time helpdesk and also the possibility place ideas for further developments - in general they do continuous improvements. It is very satisfying to work with this system. Great job! Pros Simple and user friendly interface Just in time helpdesk Possibility to place development ideas Logical processes Contains almost all functions needed Continuous improvements Cons Clean and white design, I am a fan of colours but that is a personal issue Review Source R Reviewer Gérante Used the software for: Less than 1 year ### "Installation de kinnovis sur des sites déjà en fonctionnements " September 12, 2024 5.0 Pros Kinnovis est un logiciel très simple t’ulisation même pour des personnes qui ne sont pas à la pointe de l’informatique C’est un logiciel qui sait également suivre les tendances et surtout être à l’écoute des remarques dans le but de toujours s’améliorer Cons C’est un logiciel fastidieux à mettre en place dans ma situation car j’avais déjà des boxes de stockages avec des locataires et différentes tailles de boxes Si vous avez un self storage neuf je penses que c’est beaucoup plus simple Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.