# BizMagnets Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about BizMagnets Software - reviews, pricing plans, popular comparisons to other Chatbot products and more.

Source: https://www.capterra.com/p/10015212/BizMagnets

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# 

 BizMagnets Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

BizMagnets

## What is BizMagnets?

BizMagnets is a ChatOps platform purpose-built for mid-market businesses that run daily operations on WhatsApp. If your teams juggle 500+ WhatsApp groups, scattered Excel sheets, and siloed systems, BizMagnets brings clarity, speed, and control. It transforms WhatsApp conversations into trackable tickets, assignable tasks, and automated workflows, enabling faster responses, smoother operations, and stronger customer relationships — all without forcing your team to learn a new tool. From support tickets and appointment bookings to field force tracking and CRM updates — every workflow is streamlined inside WhatsApp. Key capabilities include: WhatsApp-first ticketing with SLAs, auto-assignment, and dashboards Catalog, payments, appointment booking, and survey automation Location tracking and geo-fencing for field force CRM, ERP, HRMS, and Google Sheets integration Smart support and sales inboxes with multi-agent access Complete API access and custom workflows

## What is BizMagnets used for?

[Chatbot](https://www.capterra.com/chatbot-software/)[Help Desk](https://www.capterra.com/help-desk-software/)

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$175

Flat Rate, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### BizMagnets

5.0 (1)

VS.

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting Price

$175

Flat Rate, Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (1)

Ease Of Use

4.4 (334)

Value For Money

5.0 (1)

Value For Money

4.0 (293)

Customer Service

5.0 (1)

Customer Service

4.3 (274)

## BizMagnets alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)

[4.4 (334)](https://www.capterra.com/p/10009334/ChatGPT/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10009334/ChatGPT/)

[Chatbase](https://www.capterra.com/p/10012414/Chatbase/)

[4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10012414/Chatbase/)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/144040/Tidio-Chat/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Automated Responses

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Automatic reply functionality for incoming messages

Automated Routing

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Tickets are automatically assigned to specific agents based on predefined rules

Chatbot

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

AI-based platform which conducts a conversation via auditory or textual methods

Code-free Development

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Customer Support

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Provide online support for your customers through live chat or help desk functionality

Transcripts/Chat History

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

View messages sent by both parties during the chat conversation

BizMagnets 20 features

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

AI-based platform which conducts a conversation via auditory or textual methods

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Provide online support for your customers through live chat or help desk functionality

Tool to send questionnaires to customers to gauge feedback

Customize data fields to support various needs and use cases

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Arrange tasks based on the level of priority or urgency

Streamlining repetitive tasks and activities through automated and predefined workflows

View and track pertinent metrics to find patterns and gain insights from data

Set and monitor service level agreements to ensure timely response and resolution

Gauge satisfaction and receive information for improvement and success

Track, manage, or resolve user requests and IT incidents/issues

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

5.0 (1)

5.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

Free Trial

Essential

$175.00

Flat Rate,Per Month

Scale

$285.00

Flat Rate,Per Month

Value for money

5.0 (1)

5.0

Based on 1 reviews

## Integrations

[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Calendly](https://www.capterra.com/p/148036/Calendly/)[

Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/)[

Shiprocket](https://www.capterra.com/p/159386/Shiprocket/)[

Tally on Cloud](https://www.capterra.com/p/233267/Tally-on-Cloud/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

PR

Prabhagaran R.

Deputy General Manager

Hospital & Health Care

### "Smart ticketing and automation — inside WhatsApp, not outside it"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 10, 2025

BizMagnets gave us the structure we were looking for — without disrupting the way our team works. Our operations were already well-organized, but mostly manual and chat-driven. With BizMagnets, we were able to bring in ticketing, tracking, and automation directly into WhatsApp, which made adoption smooth across departments. We've also integrated it with our HR, finance, and CRM tools to reduce follow-ups and streamline coordination. It’s not just a shared inbox — it’s a system built around how real mid-market ops teams function in chat.

Pros

BizMagnets gave us a structured way to manage support and service operations on WhatsApp. Instead of scattered group chats and manual tracking, our team can now create tickets directly from WhatsApp conversations — when needed — and assign them, track their status, and follow up with proper visibility. It works the way we already operate, without forcing us to adopt a new system or train our team on a different platform.

Cons

The mobile apps are still in early stages, and not all features available on the web version are fully supported on mobile yet. It’s not a dealbreaker, but for teams that rely heavily on mobile, this could be a limitation in certain workflows. The product team has been transparent about this and is actively improving it.

Alternatives considered

[ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

[Kissflow](https://www.capterra.com/p/149470/KiSSFLOW/)

Reasons for choosing BizMagnets

Honestly, there’s no other product in the market that combines all three pillars we needed: Support automation (real ticketing on WhatsApp) Service automation (appointments and field force tracking) Workflow automation (connecting employees, customers, and backend systems) Most tools either do basic messaging, shared inboxes, or just CRM integration — not all three in a unified, WhatsApp-native experience. BizMagnets gave us an out-of-the-box solution built exactly for how mid-market ops teams work.

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