--- title: "IDR Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IDR Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more." source_url: "https://www.capterra.com/p/10015279/IDR/" page_type: "product" language: "en" --- # IDR Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) IDR ## What is IDR? IT asset management software that automates the work you do not want to do. IDR is your all-in-one IT asset management software with powerful automations and AI. From procurement to end-of-life. Gather all device information in one place. Automate workflows and ensure that device information is always accurate and available. Integrate different partners into your company’s asset management with a few clicks. ## What is IDR used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.4 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IDR?[Manage this product listing](https://www.g2.com/products/idr/claim_requests/new?auto=true) ## IDR Overview Updated September 2026 AI summary IDR enables organizations of all sizes to manage IT assets across their lifecycle, covering asset tracking, inventory, incident, and change management. Its features include workflow automation, support ticketing, audit trails, and AI Copilot, with integrations to tools like Jira and ServiceNow. IDR is available on cloud and desktop platforms, supporting both hardware and software asset processes. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IDR 5.0 (2) VS. [4.9 (493)](https://www.capterra.com/p/181954/Iru/reviews/) Starting Price $0.4 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.9 (493) Value For Money 5.0 (2) Value For Money 4.6 (482) Customer Service 5.0 (2) Customer Service 4.9 (486) ## IDR alternatives [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [ITM IT Asset Management](https://www.capterra.com/p/148102/Asset-Management/) [5.0 (42)](https://www.capterra.com/p/148102/Asset-Management/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148102/Asset-Management/) ## FAQs about IDR Overview ### What company size and specific industries is IDR built for? IDR is designed for small, mid-market, and enterprise organizations that need IT asset management across the full asset lifecycle. It fits companies in any industry that manage procurement, tracking, integrations, automation, and end-of-life processes for hardware and software assets. Features and Usability ### What are the key features of IDR? IDR offers AI Copilot, access controls/permissions, and workflow management for service operations. Core functions include incident management, problem management, change management, and support ticket management. It also includes asset tracking, inventory management, audit trail, reporting/analytics, alerts/notifications, and third-party integrations for tracking and coordinating IT and business processes. Integrations ### Which third-party tools and platforms does IDR integrate with? IDR integrates with Jamf Pro, Jira, Okta, ServiceNow, and Slack. These integrations connect IDR to device management, project tracking, identity access, IT service management, and team communication platforms, giving it coverage across core enterprise workflows. Getting Started and Support ### What training and onboarding options does IDR offer? IDR provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online sessions support guided instruction, webinars cover scheduled topic-based learning, documentation offers written reference material, and videos provide self-paced visual guidance. Getting Started and Support ### What customer support options does IDR offer? IDR provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available to describe support quality, response times, or common issues, so the listed channels are the only confirmed details about customer support. ## Features AI summary Based on 2,375 IT Asset Management reviews Capterra data shows that buyers of IT Asset Management software rank the following features as their top priorities: - **Inventory Management** (**49%** of reviewers rated this feature as critical) - **Asset Tracking** (**49%**) - **Incident Management** (**48%**) IDR supports all three features that reviewers identify as most important: **Inventory Management**, **Asset Tracking**, and **Incident Management**. Together, these capabilities help businesses maintain accurate asset records, monitor equipment throughout its lifecycle, and respond to issues more efficiently, allowing teams to improve visibility, reduce downtime, and keep IT operations organized. Access Controls/Permissions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Data Visualization 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Graphical representation of data Third-Party Integrations 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Audit Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Change Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and monitor efficient handling of all changes/transitions Procurement Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Organize and manage all processes/procedures involved in purchasing goods and/or services IDR 39 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Change Management: Track and monitor efficient handling of all changes/transitions - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Requisition Management: Review, approve and cancel requests for goods/services to be purchased - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Supplier Management: Manage all supplier data and operations - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Basic $0.40 Other,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User CIO Education Management ### "Great tool to supplement device management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 27, 2025 It helps a lot to manage our IT-devices. We use it in addition to Intune and they integrate quite well too. Pros It's easy to use and does the job that it's made of very well. The setup went really well with the good help of IDR professionals. Cons Nothing significant has come up yet. Maybe when manually importing devices and when they are later added to Intune, it would be great to merge these automatically in IDR. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. EL Esa L. IT Manager Consumer Services ### "Awesome ITAM software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 19, 2025 Deployment was super fast and easy. We integrated login with Entra ID for convenience. IDR team is professional and reacts fast to questions etc. Pros Really good software for managing IT assets. Can be integrated with wholesellers, intune, manufacturer support, leasing companies etc. Offers great value and is cost-effective. Cons Search functionality can be improved. Search doesn't match all the fields found in IT assets so sometimes its harder to find the asset you are looking for. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.