# Alkimii People Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Alkimii People the right Human Resources solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10015386/Alkimii-People/reviews --- Alkimii People 4.8 (69) [View alternatives](https://www.capterra.com/p/10015386/Alkimii-People/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Alkimii People Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews DH Dave H Front Office ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “It has become an essential tool for managing labour cost and revenue tracking, and it has genuinely improved efficiency and clarity in our operations.“ February 16, 2026 SJ Sarah J Assistant General ManagerHospitality, 501 - 1,000 employeesUsed the software for: 1-2 years. “Not being able to put in availability requests in and accessing for staff to approve shift swaps through the app“ December 29, 2025 NC Nicholas C HR ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Payroll is seamless with Alkimii, they also seem to be able to add custom permissions and controls to your access if you are the property manager for alkimii.“ December 18, 2025 JG Janiele G SupervisorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “I don’t like how when it says I’ve got notifications and then when I click to open those notifications it doesn’t bring me anywhere.“ November 22, 2025 CC Cris C Financial ControllerHospitality, 201 - 500 employeesUsed the software for: 6-12 months. “There is a wide range of reports that allows the user to effectively manage and process employee payroll.“ January 29, 2026 AP Anna P Payroll administratorHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “loss of internet connection and inability to check information in the application.“ September 11, 2024 EW Eimear W HR ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “Extremely comprehensive yet the platform simplifies our hospitality management and HR processes, allowing for more efficient use of resources elsewhere“ October 20, 2025 OK Ozgul K Support ManagerHospitality, 201 - 500 employeesUsed the software for: 1-2 years. “Honestly this is not about them but any time i am transferred between stores, my account log is gets messy.“ September 9, 2024 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DH Dave H. Front Office Manager Hospitality Used the software for: 2+ years ### "A Reliable and Essential Workforce Management Tool" February 16, 2026 5.0 My overall experience with Alkimii People has been outstanding. I’ve used the system for several years, and it has consistently performed at a high level. It has become an essential tool for managing labour cost and revenue tracking, and it has genuinely improved efficiency and clarity in our operations. I would highly recommend it to any business looking for a smart, user‑friendly workforce management solution. Pros Alkimii People is incredibly intuitive and reliable. The system makes it easy to track labour costs and revenue with accuracy and consistency, and the interface is clean, modern, and simple to navigate. I especially appreciate how seamlessly it integrates into daily operations and how much time it saves when managing staffing and payroll information. The support team is also excellent—responsive, knowledgeable, and genuinely committed to helping users get the most out of the platform. Cons There is very little to fault. Any minor improvements I’ve needed over the years have been addressed quickly through updates or support. Overall, the system has been extremely dependable. Review Source Response from Alkimii March 9, 2026 Hi Dave, Thank you so much for the amazing rating and review. We’re delighted to hear that you having great success with the labour cost and revenue tracking along with your positive experience with our Customer Success team! If you need a hand with anything else, please don’t hesitate to reach out to the team at hello@alkimii.com – they’ll be more than happy to assist you. Thanks again for taking the time to share your feedback and for being such a valued part of the Alkimii community. Best, The Alkimii Team SJ Sarah J. Assistant General Manager Hospitality Used the software for: 1-2 years ### "Alkimii People" December 29, 2025 5.0 Really good and efficient. Shift and holiday requests easy to process. Sending memos to staff and messaging within staffs working hours. Pros Rostering and managing hr requests and staff profiles. The easy onboarding processes. Staff being able to see just their own roster. Cons Not being able to put in availability requests in and accessing for staff to approve shift swaps through the app Switched from [Total Synergy](https://www.capterra.com/p/23086/Synergy-AEC/) Company decision to switch over to alkimii Review Source Response from Alkimii January 6, 2026 Hi Sarah, Thank you so much for taking the time to share your experience with Alkimii People and for the amazing review! We're thrilled to hear that rostering, HR requests, staff onboarding, and our communication features are working well for you and your team. Your feedback about shift swapping functionality is incredibly valuable, and we have great news! Shift swap approvals through the app are actively being developed by our team right now and will be rolling out soon. We're also working on enhanced availability request features to make scheduling even more seamless. We're committed to continuously improving Alkimii People based on real feedback from hospitality professionals like yourself, so please don't hesitate to reach out to our Customer Success team if there's anything else we can help with in the meantime. Thanks again for your feedback and support! Warm regards, The Alkimii Team JG Janiele G. Supervisor Hospitality Used the software for: 2+ years ### "Feedback on Alkimii People" November 22, 2025 4.0 Pros How easy it is to manage my schedule for the coming week and it’s a handy tool when it comes to booking annual leave Cons I don’t like how when it says I’ve got notifications and then when I click to open those notifications it doesn’t bring me anywhere. Review Source Response from Alkimii November 27, 2025 Hi Janiele, Thank you so much for the review! We are delighted to hear that the Alkimii Roster is giving you visibility of your week and that leave management has been made easier. Regarding the notifications issue you are having, we can see you have not been given the permissions to review the pages in which you're being given these notifications for. We will be reaching out to get this amended for you! Thanks again for taking the time to share your feedback and for being such a valued part of the Alkimii community. Best, The Alkimii Team CC Cris C. Financial Controller Hospitality Used the software for: 6-12 months ### "Highly Recommended" January 29, 2026 5.0 We only implemented Alkimii a few month ago and the process was flowless. Very helpful and quick in responding any query addressed. Pros There is a wide range of reports that allows the user to effectively manage and process employee payroll. Cons It takes long to develop and deliver a very simple report which is not defaulted. I requested a specific holiday report a few month ago and is still with the developers. Review Source Response from Alkimii February 10, 2026 Hi Cris, Thank you for your feedback and review! We understand how important timely delivery is, particularly when it comes to reporting. We can see that this particular request is currently being reviewed with our development team, and our Customer Success Team Lead has been in contact to share an initial draft and discuss the next steps. When a development request is submitted, it is logged with detailed requirements and reviewed by our team. If approved, features are then scheduled for development based on priority and team availability. We appreciate your patience while this process takes place and remain committed to keeping customers informed as requests progress. Thanks again for your feedback and support! Warm regards, The Alkimii Team mV megan V. housekeeping manager Hospitality Used the software for: 1-2 years ### "recommended people system" August 28, 2025 5.0 alkimii help are excellent in quick responses. generally very helpful, normally wen they can't help the thing you are requesting or asking hasn't been done before. Pros user of alkimii day to day. generally an easy system to use compared to others. very straight forward to teach teams how to use. Cons some parts could be more streamline/better headers. the changes that are made, sometimes don't feel like for the better, makes you wonder who is requesting or checking these things from a user side before they are rolled out. Review Source Response from Alkimii September 10, 2025 Hi Megan, Thank you so much for the amazing rating and review! It’s great to hear that Alkimii is easy to use day-to-day and straightforward for your team to learn, and we’re especially pleased that you find our support team quick and helpful. We also really value your comments on streamlining and system changes – feedback like this helps us review how new updates are introduced and ensures we keep the user experience front of mind. If you ever need a hand with anything, please don’t hesitate to reach out to our Customer Success team at hello@alkimii.com – they’ll be more than happy to assist you. Thanks again for taking the time to share your feedback and for being such a valued part of the Alkimii community. Best, The Alkimii Team JS Julija S. Accommodation Manager Hospitality Used the software for: 2+ years ### "A powerful tool for streamlined operations and happy teams"." July 1, 2025 5.0 Alkimii People generally receives positive feedback, with users highlighting its user-friendliness, helpfulness, and comprehensive features for HR and financial management. Pros its user-friendly interface and efficient handling of HR and operational tasks. Customers appreciate its ability to streamline processes like online document management, payroll, and rostering. Cons I found that exporting reports to Excel from Alkimii can be time-consuming. Alkimii being unwilling to assist users who don't have a direct contract with them. Review Source Response from Alkimii July 2, 2025 Hi Julija, Thank you so much for the amazing rating and your lovely review. We’re delighted to hear that Alkimii People is helping you streamline your operations and keep your team happy – that’s exactly what we’re here for. Regarding exporting reports to Excel, we do have the ability to export, and it’s something we’re constantly evolving to make even better for our users. If you’re having any issues with this or need a hand, please don’t hesitate to reach out to our Customer Success team at hello@alkimii.com – they’ll be more than happy to assist you. Thanks again for taking the time to share your feedback and for being such a valued part of the Alkimii community. Best, The Alkimii Team MM Mirela M. Duty manager Hospitality Used the software for: 1-2 years ### "Great app with helpful features" November 7, 2025 5.0 gave the highest rating to the Alkimii app because I genuinely find it user-friendly, efficient, and reliable for managing daily tasks. It has streamlined several processes for me, and the support team is always responsive. Based on my experience, I believe others would also benefit from its functionality and ease of use, which is why I’d confidently recommend it. Pros The communication and updates section it keeps everyone on the same page without needing constant emails or messages. Cons My least favorite is after certain updates,creating or adjusting schedules can take a bit more time than before. Review Source Response from Alkimii November 19, 2025 Hi Mirela, Thank you so much for the amazing rating and review! We are delighted to hear how our Team Communication solutions are helping your team. Your feedback means a lot to us, and we look forward to continuing to support you. We appreciate your note regarding updates. We are always striving to improve our processes and feedback helps us do that more efficiently. If you ever need a hand with anything, please don’t hesitate to reach out to our Customer Success team at hello@alkimii.com – they’ll be more than happy to assist you. Thanks again for taking the time to share your feedback and for being such a valued part of the Alkimii community. Best, The Alkimii Team CW Carl W. Rooms Division Manager Hospitality Used the software for: 2+ years ### "Fantastic team" October 30, 2025 5.0 Pros The team are fantastic and very easy to deal with. They are very quick to respond and action/resolve any issues you have. Big thank you to \[sensitive content hidden\] for resolving a clock in/out issue one of our team members was having. Cons No cons. We have only ever had positive experiences dealing with Alkimii and the team. Would highly recommend. Review Source Response from Alkimii November 3, 2025 Hi Carl, Thank you so much for the amazing rating and review! Your feedback means a lot to us, and we look forward to continuing to support you. If you ever need a hand with anything, please don’t hesitate to reach out to our Customer Success team at hello@alkimii.com – they’ll be more than happy to assist you. Thanks again for taking the time to share your feedback and for being such a valued part of the Alkimii community. Best, The Alkimii Team CM Carolina M. Front Office Hospitality Used the software for: 1-2 years ### "My work Bestie " July 25, 2025 5.0 I absolutely love the App, I use it daily because it helps me get my work/life balance organised and updated always. Pros this app has made my professional life so much easier. being able to check my roster from home, request my holidays on my phone or clock in and out for breaks wherever I am inside the building it's just the best. the server is also fast and very user friendly 10/10! Cons there's updates very often and the layout of some features keep changing, but they're easy enough to get used to. Review Source Response from Alkimii September 10, 2025 Hi Carolina, Thank you so much for the amazing rating and review! We’re so pleased to hear how much Alkimii helps with your roster, holidays, and clocking in and out, and that it’s making your work-life balance easier to manage. We also appreciate your note on updates and layout changes – we’ll keep working to make improvements feel as seamless as possible. It’s fantastic to know you love using the app every day! If you ever need a hand with anything, please don’t hesitate to reach out to our Customer Success team at hello@alkimii.com – they’ll be more than happy to assist you. Thanks again for taking the time to share your feedback and for being such a valued part of the Alkimii community. Best, The Alkimii Team EW Eimear W. HR Manager Hospitality Used the software for: 1-2 years ### "Alkimii People" October 20, 2025 5.0 Extremely comprehensive yet the platform simplifies our hospitality management and HR processes, allowing for more efficient use of resources elsewhere Pros Employee Management and Payroll efficiency all simplified on one platform. It is excellent in improving efficiency, ensuring compliance and controlling our costs Cons nothing - it is very intuitive and easy to use. Real time reporting of data and ease of compliance with both on-boarding and off-boarding of employees Review Source Response from Alkimii November 3, 2025 Hi Eimear, Thank you so much for the amazing rating and review! Your feedback means a lot to us, and we look forward to continuing to support you. If you ever need a hand with anything, please don’t hesitate to reach out to our Customer Success team at hello@alkimii.com – they’ll be more than happy to assist you. Thanks again for taking the time to share your feedback and for being such a valued part of the Alkimii community. Best, The Alkimii Team PB Paul B. MD Hospitality Used the software for: Less than 6 months ### "Dedicated effective Team" July 31, 2024 5.0 Amazing product and support from dedicated competent people Pros The product is intuitive and very easy to use Cons None yet, only using the product months Reason for choosing Alkimii People I’ve used them all and this one is the best Review Source Response from Alkimii September 10, 2025 Hi Paul, Thank you so much for the amazing rating and review! We are always delighted to hear that Alkimii has helped users centralise their processes and be an all-in-one solution. If you ever need a hand with anything, please don’t hesitate to reach out to our Customer Success team at hello@alkimii.com – they’ll be more than happy to assist you. Thanks again for taking the time to share your feedback and for being such a valued part of the Alkimii community. Best, The Alkimii Team TR Tom R. Deputy General Manager Hospitality Used the software for: 1-2 years ### "Love it - best platform for people management " November 19, 2024 5.0 Love it. The best platform I’ve ever used, and it’s constantly evolving to suit my business needs. Pros User friendly and adaptable plus any issues I encounter the support team is very accommodating and helpful. Cons Monthly forecast and roster, the screens are weekly only so have to jump between to enter data and rosters. Review Source Response from Alkimii September 17, 2025 Hi Tom, Thank you for the fantastic review! We’re so pleased to hear that you find Alkimii People user-friendly and adaptable, and that our support team has been helpful whenever you’ve needed assistance. It’s also wonderful to know that the platform continues to evolve in a way that supports your business needs. We appreciate your note on the monthly forecast and roster view. While forecast entry is weekly, the import option now allows multiple weeks or even a full month to be uploaded at once, saving you from having to jump between weeks. The V2 roster also includes a monthly view, making planning much smoother. If you’d like any guidance on using these features, our Customer Success team would be more than happy to walk you through them – just reach out at hello@alkimii.com . Thanks again for your feedback and for being such a valued part of the Alkimii community. Best, The Alkimii Team aC adrian C. Executive Head Chef Food & Beverages Used the software for: 2+ years ### "easy and efficient " November 19, 2024 5.0 easy , great , practical , efficient and amazing Pros Its the most easy and practical system to use for Hotel workers Cons i dont like the log in as you have to sign in into your phone before and in some hotels we dont have coverage on mobile so you have to find a wifi connection Review Source Response from Alkimii September 17, 2025 Hi Adrian, Thank you for the amazing review! We’re delighted to hear that you find Alkimii People easy, practical, and efficient to use in your day-to-day work. It’s great to know the system is making such a positive impact in your hotel operations. If you ever need a hand with anything, please don’t hesitate to reach out to our Customer Success team at hello@alkimii.com – they’ll be more than happy to assist you. Thanks again for sharing your feedback and for being such a valued part of the Alkimii community. Best, The Alkimii Team ZU Zuzana U. Finance Business Partner Dublin Hospitality Used the software for: 2+ years ### "Alkimii People " October 3, 2024 5.0 useful tool, help with forecast and payroll Pros very helpful, user friendly, useful for forecasting Cons There is nothing I do not like. It is user friendly system, easy to navigate. Review Source Response from Alkimii September 10, 2025 Hi Zuzana, Thank you so much for the amazing rating and review! We’re glad to hear that you find Alkimii helpful, user-friendly, and a valuable tool for forecasting and payroll. It’s great to know the system is supporting your work so effectively. If you ever need a hand with anything, please don’t hesitate to reach out to our Customer Success team at hello@alkimii.com – they’ll be more than happy to assist you. Thanks again for taking the time to share your feedback and for being such a valued part of the Alkimii community. Best, The Alkimii Team LL Laura L. FINANCIAL ACCOUNTANT Hospitality Used the software for: 1-2 years ### "Great customer service " August 28, 2024 5.0 Great customer services. Any time I have an issue with Alkimii or I require assistance the respond within minutes and usually have it fixed the same day Pros The respond to all my queries within minutes. Cons You don't always deal with the same person, but that hasn't been an issue when it comes to provide answers to my queries Review Source Response from Alkimii September 10, 2025 Hi Laura, Thank you so much for the amazing rating and review. We’re delighted to hear that you also have had a great experience with our Customer Success team! Best, The Alkimii Team AB Alessia B. HR Assistant Hospitality Used the software for: 1-2 years ### "HR Assistant" August 7, 2024 5.0 very helpful team, always willing to suggest options Pros the team is great, patient and 100% polite even if you call them dozens times a day! Cons Nothing- some new team might not seam as "warm" as others, but always willing to help and explain Review Source Response from Alkimii September 10, 2025 Hi Alessia, Thank you so much for the amazing rating and review! We are delighted to hear you have had a good experience with our Customer Success team. If you ever need a hand with anything, please don’t hesitate to reach out at hello@alkimii.com – they’ll always be more than happy to assist you. Thanks again for taking the time to share your feedback and for being such a valued part of the Alkimii community. Best, The Alkimii Team DS Dino S. Front Office Assistant Manager Hospitality Used the software for: 2+ years ### "Great tool to help maintain or grow business finances, schedule events, etc." March 21, 2024 5.0 So far, it was fantastic, no real complaints. Pros Booking time off, keeping an eye on newsletters, clocking in and out and ease of sending contracts. Cons If not updated, doesn't work at all. That's my only complaint Review Source Response from Alkimii September 10, 2025 Hi Dino, Thank you so much for the amazing rating and review! We’re glad to hear that Alkimii is making it easier to manage time off, communication, and contracts, and that you’re finding the platform fantastic overall. We appreciate your note on updates – keeping the app current is important for best performance, and we’ll continue working to make that process as smooth as possible. If you ever need a hand with anything, please don’t hesitate to reach out to our Customer Success team at hello@alkimii.com – they’ll be more than happy to assist you. Thanks again for taking the time to share your feedback and for being such a valued part of the Alkimii community. Best, The Alkimii Team AW Anna W. General Manager Hospitality Used the software for: 2+ years ### "Great all in one system" July 4, 2024 5.0 Very happy with the system, I do promote it to other businesses Pros Relaly useful tool to track team, forecast payroll and revenues. HR duties and tracking compliance Cons Some movement between weeks of rotas could be made easier Review Source Response from Alkimii September 17, 2025 Hi Anna, Thank you for the fantastic review! We’re delighted to hear that you find Alkimii People such a useful all-in-one tool for tracking your team, forecasting payroll and revenues, and managing HR duties and compliance. It’s also wonderful to know that you’re happy with the system and even recommend it to other businesses — we really appreciate that. We’ve also noted your point about moving between weeks in the rota. In the V2 roster, arrows now allow quicker movement between weeks, making navigation much smoother. This update should help simplify planning even further. If you ever need a hand with anything, please don’t hesitate to reach out to our Customer Success team at hello@alkimii.com – they’ll be more than happy to assist you. Thanks again for your feedback and for being such a valued part of the Alkimii community. Best, The Alkimii Team PS Przemyslaw S. Deputy General Manager Hospitality Used the software for: 2+ years ### "Alkimi suppoet" June 28, 2024 5.0 Only positive so nothing to mention. Development is going in the right direction to support business like ours. Pros Support and accessibility. Great tool for all level users Cons None. All festures are beneficial so nothign to mention Review Source Response from Alkimii September 10, 2025 Hi Przemyslaw, Thank you so much for the amazing rating and review! We’re delighted to hear that Alkimii is supporting users at all levels and that you see the ongoing development as moving in the right direction for your business. It’s fantastic to know the platform and our support are making a positive impact. If you ever need a hand with anything, please don’t hesitate to reach out to our Customer Success team at hello@alkimii.com – they’ll be more than happy to assist you. Thanks again for taking the time to share your feedback and for being such a valued part of the Alkimii community. Best, The Alkimii Team AL Agnieszka L. Deputy General Manager Hospitality Used the software for: 1-2 years ### "People Management made easy" March 21, 2024 5.0 Pros Lots of features available on the same platform, hence used by more people. Availability on mobile devices increased usage. Possibility to reach team members without access to emails. Management of training and documents made in quicker, easier and sustainable way. Cons N/A Once training done it is easy to follow. Review Source Response from Alkimii September 10, 2025 Hi Agnieszka, Thank you so much for the amazing rating and review. We’re delighted to hear that you are enjoying the team communication tools, along with HR automation! If you ever need a hand with anything, please don’t hesitate to reach out to our Customer Success team at hello@alkimii.com – they’ll be more than happy to assist you. Thanks again for taking the time to share your feedback and for being such a valued part of the Alkimii community. Best, The Alkimii Team AH Alice H. General Manager Hospitality Used the software for: 2+ years ### "Alkimii User" March 11, 2024 5.0 I really like the new interface for mobile, very user friendly Pros I love the rostering and forecasting functions - it breaks it down and make it easier to manager payroll costs per department Cons the integration with other systems does not seem to be available - like with Opera maintenance Review Source Response from Alkimii March 21, 2024 Hi Alice, Thank you for your wonderful review of Alkimii People! We're thrilled to hear that our rostering and forecasting functions have been beneficial to you as a General Manager. We're also pleased to hear that you're enjoying our new mobile interface. Providing a user-friendly experience is one of our top priorities, so it's great to see that reflected in your feedback. Thank you for your continued support. If you ever have any further feedback or questions, please don't hesitate to reach out. We're here to support you every step of the way. Best regards, The Alkimii Team LC Lisa C. HR Generalist Hospitality Used the software for: 1-2 years ### "Couldn't be without it" March 20, 2024 5.0 Pros Time management system made our payroll process so easy Cons There is nothing. Alkimii is continously improving Reason for choosing Alkimii People Customer focus and continuous improvements Review Source Response from Alkimii March 21, 2024 Hi Ann Marie, Thank you for your outstanding review of Alkimii People! We're thrilled to hear that our system has been a great asset to you as a financial controller in the hospitality industry. Providing real-time information that allows for quick adjustments to rosters is a key focus for us, so we're delighted to know it's making a positive impact on your operations. If you ever have any further suggestions or need assistance, please feel free to reach out. We're here to support you every step of the way. Best regards, The Alkimii Team HW Helen W. People and Culture Executive Hospitality Used the software for: 1-2 years ### "Excellent Cutsomer service" April 25, 2024 4.0 Pros The customer service is always excellent, any of my queries whether a quick question or a bigger issue are resolved quickly and reliably. Cons It would be great if there was a reminder button on the "awaiting responses" packs to send to employees but otherwise I'm happy to work with Alkimii on a daily basis. Review Source Response from Alkimii May 13, 2024 Dear Helen, Thank you for sharing your feedback and for your kind words about our customer service team. We’re thrilled to hear that you’re finding value in Alkimii People every day and that our team has been able to support you effectively. We also appreciate your suggestion regarding the addition of a reminder button for the "awaiting responses" feature. We’re excited to let you know that this feature is currently in production! Our team is in the final stages of testing to ensure everything works perfectly. We expect to release this new functionality in the upcoming weeks. Thank you for helping us make our platform better for all our users! Warm regards, The Alkimii Team MV Michael V. General Manager Hospitality Used the software for: 2+ years ### "Alkimii is just HR Magic !" April 7, 2026 5.0 Do you remember when you only had a bicycle to get to places you wanted to be ? Reimagined, how you felt when you first got a car and could ho where you wantrd when you wanted ? That’s how I feel about alkimii! Pros Alkimii turns people management administration from a chore to a well choreographed seamless connection between the world or work and the management of time and documents. I can catch all the information I need and all the soft points, including birthdays and other notable events. Alkimii allows me to create my own work family app where we can all connect and share experiences. Time management is simplified Tasks become easier to standardise and perform. At a click I have access to so much information that was never before collated in one place. The AI tools are intuitive Time gained through the use of Alkimii is now spent on even more productivity. I’m a big fan. I can’t see how we could ruin my business without this app now! Cons What’s not to like ? I really do not have any bugbears Alkimii answers my calls when I have a problem. I talk to a human !! Email queries are expertly answered Alternatives considered [Time Point](https://www.capterra.com/p/208986/Time-Point/) Reason for choosing Alkimii People I knew and trusted the Alkimii team The system was developed by a hotelier for hotels and service industry Alkimii just Gets who we are Review Source NC Nicholas C. HR Manager Hospitality Used the software for: 6-12 months ### "Alkimii Implementation" December 18, 2025 5.0 Great. \[sensitive content hidden\] to name a few of the people who I have reached out to for support and who have helped me implement the system here. We handled a pre-opening project so there was a lot of input and setup required and I really appreciate how well the team took care of us. Pros The product itself is great - I came from using Timepoint Cloud which is not at the races in comparison. The ease of submitting documents is a game changer. Who wants to be chasing the same people trying to get them to do their sign offs. Alkimii's automated document store ensures your updates reach everyone they need to. The built in chat function really helps you to keep the team in the loop - and disconnect during your time away from the business, as it helps to avoid work conversations spilling over into your personal whatsapp. Payroll is seamless with Alkimii, they also seem to be able to add custom permissions and controls to your access if you are the property manager for alkimii. The biggest pro about Alkimii is the support by far. The support is from real people - no automated "live agents" or "ai support". By any standard the response time is exceptional Cons More of a general point of view but like any system, when you've used a different system for so long and change to a new system it will take you time to get used to the new way of doing things. And this is having total notions altogether but I would love to be able to customise the background image of the alkimii dashboard, either by way of user upload or an alkimii gallery of preselected images. Switched from [PCS TMS](https://www.capterra.com/p/29249/Express/) We didn't use it at this property, but I worked with Timepoint Cloud in my last property Review Source Response from Alkimii December 22, 2025 Hi Nicholas, Thank you so much for this wonderful review and rating! We are delighted to hear how Alkimii is helping with your documentation management along with communication and payroll! Your feedback and taking the time to review means a lot to us, and we look forward to continuing to support you! Thanks again for taking the time to share your feedback and for being such a valued part of the Alkimii community. Best, The Alkimii Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.