# CommPeak Softphone Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about CommPeak Softphone Software - reviews, pricing plans, popular comparisons to other Softphone products and more.

Source: https://www.capterra.com/p/10015485/CommPeak-Softphone

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# 

 CommPeak Softphone Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on November 13, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)

CommPeak Softphone

## What is CommPeak Softphone?

A practical solution for business calling that combines simplicity with flexibility. With no hardware requirements, you can download Softphone for free, connect your SIP account, and begin making professional calls. Suitable for hybrid and remote teams, the interface is user-friendly and supports communication from any location. Users can start small with a single SIP account, then expand as business grows by adding multiple accounts, connecting team members, or integrating with the CommPeak Dialer and Cloud PBX for advanced features. Key capabilities include high-definition voice quality, secure login with SSO or JWT, conference calls with up to six participants, attended or blind call transfers, and customizable ringtones and alerts. Users can also access a phone book, call history, and call ratings to monitor quality. With mini mode, audio diagnostics, and auto-answer options, CommPeak Softphone ensures reliable, professional communication from desktop or browser.

## What is CommPeak Softphone used for?

[Softphone](https://www.capterra.com/softphone-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

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Neutral

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Negative

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Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### CommPeak Softphone

0.0

VS.

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting Price

Contact vendor

Starting Price

$350

Flat Rate, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.4 (464)

Value For Money

0.0 (0)

Value For Money

4.3 (304)

Customer Service

0.0 (0)

Customer Service

4.1 (336)

## CommPeak Softphone alternatives

[4.6 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

Starting price

$79.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/)

Starting price

$34.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

76%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Tracking

Track and document all activities across devices, networks, and other systems

Call Center Integration

Integration with third-party call center software

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Caller ID

Identify the number and contact information of a caller before answering the phone

Call Logging

Collects essential call data such as call origin, call destination, call length, and other transaction details

Call Routing

Sends voice calls to a specific queue based on predetermined criteria

CommPeak Softphone 13 features

Track and document all activities across devices, networks, and other systems

Integration with third-party call center software

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Sends voice calls to a specific queue based on predetermined criteria

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

Track interaction history by documenting conversations for contacts

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

## Pricing

Free Version

Free

$0.00

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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