--- title: "Guestflow Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Guestflow Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more." source_url: "https://www.capterra.com/p/10015584/Guestflow/" page_type: "product" language: "en" --- # Guestflow Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Guestflow ## What is Guestflow? Guestflow is an innovative customer relationship management (CRM) system designed specifically for short-term rental hosts and agents seeking to streamline and scale their operations. With Guestflow, hosts can easily manage guest workflows, while maintaining control over all aspects of the customer journey. Guestflow is the first STR-specific CRM that has team collaboration, customised workflow control, and guest messaging features built in. Become more efficient and outsource more easily today ## What is Guestflow used for? [Reservations](https://www.capterra.com/reservations-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Guestflow?[Manage this product listing](https://www.g2.com/products/guestflow/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Guestflow 5.0 (15) VS. [4.8 (1,193)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (15) Ease Of Use 4.8 (5,821) Value For Money 5.0 (15) Value For Money 4.7 (3,595) Customer Service 5.0 (15) Customer Service 4.8 (3,324) ## Guestflow alternatives [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.9 (101)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10015584/Guestflow/alternatives/) ## FAQs about Guestflow Overview ### Which roles and teams benefit most from Guestflow? Guestflow is most used by hospitality operations leaders, guest experience teams, and business managers who need to streamline communications and property workflows. Directors, general managers, and CEOs use it for operational oversight, while guest communications, office, and revenue teams rely on it to coordinate reservations, automate messaging, and improve service consistency. Answer based on 15 reviews Overview ### What company size and industries is Guestflow built for? Guestflow is for small hospitality businesses, with 100% of reviewers from small businesses and 73% in Hospitality. It serves short-term vacation rental and serviced accommodation hosts and agents, with additional use in Leisure, Travel & Tourism and Real Estate at 13% each, primarily for reservations. Answer based on 15 reviews Features and Usability ### What are the key features of Guestflow? Guestflow offers booking management, online booking, appointment management, and event scheduling for reservations and appointments. It also includes calendar management, calendar sync, availability management, and room booking, plus CRM, customer database, customer history, and access controls/permissions for guest records and scheduling operations. Integrations ### Which third-party tools and platforms does Guestflow integrate with? Guestflow integrates with 15 third-party tools, including channel managers and operations platforms such as Tokeet, Guesty Lite, Hospitable.com, Hostaway, Hostfully, Hostify, Lodgify, OwnerRez, Smoobu, Uplisting, RentalReady, and Mews, plus Slack, Stripe, Trello, and Zapier for communication, payments, and automation. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Guestflow offer? Guestflow provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference material for step-by-step review, and videos provide on-demand walkthroughs for learning features and processes. Getting Started and Support ### What customer support options does Guestflow offer? Guestflow provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. These channels give users direct contact options and self-service resources for common questions, setup guidance, and troubleshooting. No reviewer feedback is available to describe response times, helpfulness, or recurring support issues. ## Features AI summary Based on 5,388 Vacation Rental reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) Guestflow supports all three features that reviewers rate most highly: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations online, keep bookings organized, and maintain accurate availability across schedules, allowing teams to reduce manual work and manage reservations more efficiently. Online Booking 5.0 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Booking Management 5.0 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 5.0 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 4.8 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Customer Support 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Payment Processing 4.9 (12) 41.67% of 12 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Guestflow 40 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Email Templates: Pre-made examples and templates for emails - Event Scheduling: Plan an event's time and location - Group Reservations: The ability to reserve times in groups. - Inventory Management: Track and manage inventory levels to maintain proper supply - Mobile Access: Access software remotely via mobile devices - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Ratings/Reviews: Ratings/Reviews - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 5.0 (15) 5.0 Based on 15 reviews ## Pricing Value for money 5.0 (15) ### Starting price Free trial not available Value for money 5.0 (15) 5.0 Based on 15 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Hostaway](https://www.capterra.com/p/152433/Hostaway/)[ Lodgify](https://www.capterra.com/p/131924/Lodgify/)[ Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[ OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (15) 5.0 Based on 15 reviews ## User reviews Overall rating 5.0 Based on 15 reviews Filter by rating 5(15) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JW Jon W. CEO Hospitality ### "Elevate your PMS to the next level without costing you a fortune." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2024 Pros It elevates the normal channel manager to another level mkaing guest and booking information clearer and simpler to use. Much easier to automate information flow to guests and check booking status. Cons What's not to like? I need to write more in this box to accept the form but there realy isn't anything bad to say about guestflow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Natalie S. Office manager Hospitality ### "A fantastic piece of software with a great team behind it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2024 Its been fantastic, great support every step of the way, theyre always looking for more ways to streamline what we do. Pros Guestflow has streamlined all of our operations, I no longer feel like I run around like a headless chicken trying to make sure everything has been completed prior to guests arriving. The support team are amazing and help at the drop of a hat. Cons I wish we had this sooner! There's nothing I sont like about it! Switched from [Duve](https://www.capterra.com/p/174666/Wishbox/) Guestflow offered so much more plus it was much easier to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Sharon R. Sales and accounts Hospitality ### "Game changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2024 From start to finish it's changed our business. It's efficient and cost-effective. Created by a team who understand the business inside out. Everyone needs this product! Pros This software has been a revelation within our business. It is very user-friendly, and everything is easily accessible. You can filter your bookings, making it easier to find what you're looking for in less than a few seconds. It has the best tech back-up if you experience any glitches, these are fixed almost immediately. Cons I can't say I've disliked anything about Guestflow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Josh R. Revenue Manager Hospitality ### "Amazing software, that has helped our business run smoother." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 9, 2024 Pros Guestflow offers a seamless solution for managing bookings from start to finish. It's reassuring to have a platform that covers all aspects of customer bookings in one place, making the process efficient and hassle-free. As Guestflow continues to evolve with regular updates and new features, we make it a priority to provide feedback to the development team. It's gratifying to see that they actively listen to our input and take steps to implement our suggestions, ensuring that the platform meets our evolving needs. Cons Despite a few initial glitches, the customer support has been outstanding. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jocelyn L. Systems Manager Hospitality ### "Streamline your business, Guestflow is the way to go! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2024 Pros As an administrator handling listings for properties across different platforms and systems, I've found immense satisfaction in using Guestflow. Its intuitive interface and seamless functionality have significantly streamlined our operations. From effortlessly adding properties to managing rental details, Guestflow has become an indispensable tool for our team, simplifying every step of the guest journey. It truly stands out as an all-in-one solution that any business in the serviced accommodation industry would benefit from. Moreover, the exceptional customer service ensures that we feel supported every step of the way. With Guestflow, efficiency and reliability go hand in hand, making it a must-have for any serviced accommodation venture. Cons Although Guestflow is a robust platform, like any system, it has areas that could be enhanced. Currently, there are features that I believe could further enhance the app, and I'm aware that the team is actively working on developing them. While you may find yourself wishing for certain functionalities that aren't yet available, it's worth noting that Guestflow is receptive to client feedback and often incorporates requested features based on feasibility. This proactive approach ensures that the app continues to evolve and meet the needs of its users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Grant H. Director Hospitality ### "Takes away the noise" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2024 Great experience. Awesome leadership team that truly cares about making things simpler and more intuitive for short term rental providers Pros How much the team like it and now can't do without it. Exciting new features and keen to be part of new developments in the future. Great, easy to use platform. Cons Like most we want everything now. The features we want can't come soon enough! Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) Limitations with software and the cost was much more favourable than other products Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. E. Ellie .. Guest manager Hospitality ### "Really impressed " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2024 Very positive, I can’t wait to see the new features that are being released! Pros It has so far been fantastic in keeping my company organised and efficient! Cons Guestflow is new but honeslty its been a gamechanger for us! I just cant wait for some of the upcoming new features Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) It didn’t offer the features we needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Mary Anne S. Guest Communications Manager Leisure, Travel & Tourism ### "Guestflow is an invaluable asset to our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2024 It was truly magnificent. Guestflow ensures seamless operations for our business, spanning from guest pre-arrival to post-stay. Pros It's an invaluable asset to our business, thanks to its comprehensive features and highly accommodating support. Guestflow significantly streamlines our team's tasks, especially in monitoring daily arrivals, verifications, and deposits. Additionally, it enables us to create notes for guests from pre-arrival to departure. Furthermore, Guestflow demonstrates remarkable adaptability to our evolving business needs. Cons I can't think of anything negative to say. Whenever we experience issues or downtime and report it to them, they investigate and resolve it immediately. The Guestflow team keeps us updated. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DM Denise M. Executive Assistant Hospitality ### "A Game-Changer for Our Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2024 It has become the core of our operations. Guestflow's user-friendly interface has eliminated the need for multiple platforms, improving efficiency and accountability. It specifically caters to the unique needs of the short-term rental industry, providing features like automated guest messaging and integrated task management. The collaboration tools facilitate seamless teamwork, allowing us to provide exceptional guest experiences Pros Transformative impact on our team Streamlining communication and task coordination Cons Why hadn't we had software like Guestflow earlier? Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) Needed a solution that would put owners at ease, and have guest satisfaction all on one platform. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TG Tracey G. Operations Manager Hospitality ### "GuestFlow has changed our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2024 The team from Guestflow are available at all times, via Whatsapp/Email , and assist straightaway if any issues arise, and that is what you want from any system - efficient support from the team. Pros In the realm of hospitality, where every interaction holds significance, Guest Flow emerges as a beacon of proficiency. This comprehensive system navigates through the intricacies of guest management, meticulously addressing check-in/out procedures, guest communication, and issue resolution. Guest Flow is a structured expedition towards achieving excellence in hospitality services. It allows me to monitor and measure my team at a glance via the dashboard "bubbles" that i create myself. Cons As it is still a work in progress with frequent updates introducing new features, we consistently engage in providing feedback to the development team. We're pleased to note that they actively consider and implement our feedback on their end. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 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