# Guestflow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guestflow the right Reservations solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10015584/Guestflow/reviews --- Guestflow 5 (15) [View alternatives](https://www.capterra.com/p/10015584/Guestflow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Guestflow Ease of use 5.0 Customer Service 5.0 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Grant H. Director Hospitality Used the software for: 2+ years ### "Takes away the noise" May 7, 2024 5.0 Great experience. Awesome leadership team that truly cares about making things simpler and more intuitive for short term rental providers Pros How much the team like it and now can't do without it. Exciting new features and keen to be part of new developments in the future. Great, easy to use platform. Cons Like most we want everything now. The features we want can't come soon enough! Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) Limitations with software and the cost was much more favourable than other products Review Source NS Natalie S. Office manager Hospitality Used the software for: Less than 6 months ### "A fantastic piece of software with a great team behind it" October 20, 2024 5.0 Its been fantastic, great support every step of the way, theyre always looking for more ways to streamline what we do. Pros Guestflow has streamlined all of our operations, I no longer feel like I run around like a headless chicken trying to make sure everything has been completed prior to guests arriving. The support team are amazing and help at the drop of a hat. Cons I wish we had this sooner! There's nothing I sont like about it! Switched from [Duve](https://www.capterra.com/p/174666/Wishbox/) Guestflow offered so much more plus it was much easier to use Review Source JR Josh R. Revenue Manager Hospitality Used the software for: Less than 6 months ### "Amazing software, that has helped our business run smoother." May 9, 2024 5.0 Pros Guestflow offers a seamless solution for managing bookings from start to finish. It's reassuring to have a platform that covers all aspects of customer bookings in one place, making the process efficient and hassle-free. As Guestflow continues to evolve with regular updates and new features, we make it a priority to provide feedback to the development team. It's gratifying to see that they actively listen to our input and take steps to implement our suggestions, ensuring that the platform meets our evolving needs. Cons Despite a few initial glitches, the customer support has been outstanding. Review Source DM Denise M. Executive Assistant Hospitality Used the software for: I used a free trial ### "A Game-Changer for Our Team" March 20, 2024 5.0 It has become the core of our operations. Guestflow's user-friendly interface has eliminated the need for multiple platforms, improving efficiency and accountability. It specifically caters to the unique needs of the short-term rental industry, providing features like automated guest messaging and integrated task management. The collaboration tools facilitate seamless teamwork, allowing us to provide exceptional guest experiences Pros Transformative impact on our team Streamlining communication and task coordination Cons Why hadn't we had software like Guestflow earlier? Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) Needed a solution that would put owners at ease, and have guest satisfaction all on one platform. Review Source KA Kieron A. Head of Operations Leisure, Travel & Tourism Used the software for: 6-12 months ### "CUSTOMER SERVICE CHAMPIONS USE GUESTFLOW" February 29, 2024 5.0 Pros Guestflow is helpful in managing my bookings seamlessly from start to finish. It's great to know that the platform provides you with a comprehensive solution for handling all aspects of customer bookings in one place Cons Whilst there has been a few glitches to start off with, the customer support has been second to none Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) To have a better aspect of customers and to be more customer facing in terms of overall experience Review Source JW Jon W. CEO Hospitality Used the software for: 6-12 months ### "Elevate your PMS to the next level without costing you a fortune." October 24, 2024 5.0 Pros It elevates the normal channel manager to another level mkaing guest and booking information clearer and simpler to use. Much easier to automate information flow to guests and check booking status. Cons What's not to like? I need to write more in this box to accept the form but there realy isn't anything bad to say about guestflow. Review Source SR Sharon R. Sales and accounts Hospitality Used the software for: 1-2 years ### "Game changer" August 15, 2024 5.0 From start to finish it's changed our business. It's efficient and cost-effective. Created by a team who understand the business inside out. Everyone needs this product! Pros This software has been a revelation within our business. It is very user-friendly, and everything is easily accessible. You can filter your bookings, making it easier to find what you're looking for in less than a few seconds. It has the best tech back-up if you experience any glitches, these are fixed almost immediately. Cons I can't say I've disliked anything about Guestflow. Review Source MAS Mary Anne S. Guest Communications Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Guestflow is an invaluable asset to our business" March 21, 2024 5.0 It was truly magnificent. Guestflow ensures seamless operations for our business, spanning from guest pre-arrival to post-stay. Pros It's an invaluable asset to our business, thanks to its comprehensive features and highly accommodating support. Guestflow significantly streamlines our team's tasks, especially in monitoring daily arrivals, verifications, and deposits. Additionally, it enables us to create notes for guests from pre-arrival to departure. Furthermore, Guestflow demonstrates remarkable adaptability to our evolving business needs. Cons I can't think of anything negative to say. Whenever we experience issues or downtime and report it to them, they investigate and resolve it immediately. The Guestflow team keeps us updated. Review Source ZR Zac R. Director Real Estate Used the software for: 6-12 months ### "Amazing software our business can’t live without. " November 28, 2023 5.0 10/10, it’s been fantastic and couldn’t recommend it more highly. Pros \- allows us to scale fast and efficiently - saves us at least 1/2 staff members so overall saves us money - fantastic for task management for guest communication and management - Critical tasks are never missed due to the reminders - Support is amazing and fast Cons \- nothing, it’s fantastic. Anything in the early days that wasn’t ideal has been fixed and improved which excites us. Reason for choosing Guestflow Missing tasks, had some bad guest issues where if we had guestflow, would have been avoided. Wanted to scale down team to scale more efficiently. Review Source LC Lee C. Company Director Real Estate Used the software for: 6-12 months ### "Perfect guest booking system, just what we had been looking for !!!" February 21, 2024 5.0 Its the perfect system that we had been looking for, created for guest bookings, communications and payments for serviced Accommodation and similar businesses. New features are being added all the time that will make life even easier and we are excited to see these introduced. Well done and thanks to all at Guestflow !!! Pros So easy to link with our channel manager and to use. \[sensitive content hidden\] and the Guestflow team are always available and helpful and ready to assist with any issues also. My team have picked up how to use Guestflow easily and are really happy with how easy it has made making sure all guests are checked in correctly. Cons We haven't found anything we don't like yet. Its made the running of our serviced accommodation business so much easier. Review Source JL Jocelyn L. Systems Manager Hospitality Used the software for: 6-12 months ### "Streamline your business, Guestflow is the way to go! " May 8, 2024 5.0 Pros As an administrator handling listings for properties across different platforms and systems, I've found immense satisfaction in using Guestflow. Its intuitive interface and seamless functionality have significantly streamlined our operations. From effortlessly adding properties to managing rental details, Guestflow has become an indispensable tool for our team, simplifying every step of the guest journey. It truly stands out as an all-in-one solution that any business in the serviced accommodation industry would benefit from. Moreover, the exceptional customer service ensures that we feel supported every step of the way. With Guestflow, efficiency and reliability go hand in hand, making it a must-have for any serviced accommodation venture. Cons Although Guestflow is a robust platform, like any system, it has areas that could be enhanced. Currently, there are features that I believe could further enhance the app, and I'm aware that the team is actively working on developing them. While you may find yourself wishing for certain functionalities that aren't yet available, it's worth noting that Guestflow is receptive to client feedback and often incorporates requested features based on feasibility. This proactive approach ensures that the app continues to evolve and meet the needs of its users. Review Source EN Emma N. General Manager Hospitality Used the software for: 6-12 months ### "Software that fits my business needs! " March 12, 2024 5.0 Pros Running a company of this size means ensuring that everyone is up to date on their tasks and clear as to the guests status within our customer journey. Trying to find software that can accommodate our often complex and bespoke requirements has been a nightmare until now. The user interface is clear and can be customised depending on which member of the team is using it. It allows me to have a clear overview on multiple aspects of the business whilst also allowing my team to zoom in on the details. This ability has increased my managers productivity as well and I can gain a snapshot quickly anytime I require it. As more and more features are added, I feel more in control and my team are more easily able to manage their work loads. There are no restraints in growth in terms of the capability of the software which means it positively impacts the systemisation of my business which enables me to be more hands off and focused on driving our company strategy forward.  Cons The features are still onboarding, what this does mean is that our company feedback results in genuine results. It feels like I have a customer care team that actually listens to what I need and makes me feel like I have bespoke software catered to what I want, instead of me having to fit my business into its parameters which is a nice change!  Review Source TG Tracey G. Operations Manager Hospitality Used the software for: 6-12 months ### "GuestFlow has changed our business" March 12, 2024 5.0 The team from Guestflow are available at all times, via Whatsapp/Email , and assist straightaway if any issues arise, and that is what you want from any system - efficient support from the team. Pros In the realm of hospitality, where every interaction holds significance, Guest Flow emerges as a beacon of proficiency. This comprehensive system navigates through the intricacies of guest management, meticulously addressing check-in/out procedures, guest communication, and issue resolution. Guest Flow is a structured expedition towards achieving excellence in hospitality services. It allows me to monitor and measure my team at a glance via the dashboard "bubbles" that i create myself. Cons As it is still a work in progress with frequent updates introducing new features, we consistently engage in providing feedback to the development team. We're pleased to note that they actively consider and implement our feedback on their end. Review Source SP Sunni P. Director Hospitality Used the software for: Less than 6 months ### "Unlocking Success: Elevate Your Business with Guestflow" March 6, 2024 5.0 Pros I can confidently say that it has transformed the way we operate our business. The user interface is completely user-friendly. I can't praise Guestflow's customer support team enough. Whenever we've had questions or encountered issues, their team has been incredibly responsive and helpful. Their dedication to ensuring customer satisfaction truly sets them apart from other providers in the industry. Cons Currently not able to integrate guest calls with Guestflow. However, I believe this feature may be available soon. Review Source E. Ellie .. Guest manager Hospitality Used the software for: Less than 6 months ### "Really impressed " May 7, 2024 5.0 Very positive, I can’t wait to see the new features that are being released! Pros It has so far been fantastic in keeping my company organised and efficient! Cons Guestflow is new but honeslty its been a gamechanger for us! I just cant wait for some of the upcoming new features Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) It didn’t offer the features we needed. Review Source Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.