# VRBookings Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VRBookings the right Vacation Rental solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10015675/VRBookings/reviews --- VRBookings 5 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VRBookings Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Angela B. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Our best partner" December 6, 2023 5.0 Pros Easy to use, very good connection with OTA and affiliates, very good support and staff. Cons Correspondence with guest not easy to use Review Source Response from Trading Estate Service December 7, 2023 Dear Angela, Thank you for your super positive feedback! We're glad to hear that you find our software easy to use, we're also grateful for your compliments on our staff. Regarding the correspondence with guests, we value your input and will explore ways to enhance the user experience in this aspect. Your satisfaction is important to us, and we're committed to continuously improving our services. If you have any specific suggestions or features you'd like to see, please feel free to share. Regards, VRBookings RD Ruggero D. CEO Real Estate Used the software for: 1-2 years ### "The best software on the market" December 6, 2023 5.0 I have been using VRBookings for about 2 years and it has helped me to meet all my needs as a property manager. I had already tried other software, but with terrible experiences. VRBookings has exceptional customer care and listens to every need, even if these require extraordinary interventions. Pros It is complete, customizable and suitable for both poorly organized users and for more structured users Cons When you receive/send programmed emails in VrBookings, the recipient receives object codes, such as #7# or similar. It gives the impression of being an automatic bot and causes fear to users. Alternatives considered [Octorate](https://www.capterra.com/p/168722/Octorate/) Reason for choosing VRBookings I chose to rely on a 100% Italian company, of superior quality Switched from [Icnea](https://www.capterra.com/p/227771/Icnea/)[Kross Booking](https://www.capterra.com/p/149847/Kross-Booking-Suite/) no customer care and lack of advanced features Review Source Response from Trading Estate Service December 7, 2023 Dear Ruggero, Thank you for taking the time to share your thoughts on VRBookings. We really appreciate your words of praise, your feedback is truly motivating for our team. Regarding your remark about the subject line of the programmed emails, we will take note so that our development team can address this issue to further improve the Centralised Messaging tool and make it even more effective. Thank you again for choosing VRBookings, and we look forward to continuing to meet and exceed your expectations. Best Regards, VRBookings Nicola P. consigliere Hospitality Used the software for: 2+ years ### "Miglior servizio pms e channel manager sul mercato" January 29, 2026 5.0 Molto soddisfatto nel vedere risolte tutte le mie esigenze e preoccupazioni. Come nel caso dell'adempimento per la Dac7, dove oltre ad un bel tool (completo di Generatore Report DAC7 XML) si sono superati nella formazione ed assistenza. Bravi!!! Pros Professionalità e assistenza al TOP!!! Un software completo ed un servizio di assistenza eccellente! Sono nel business e da più di 25 anni e ne ho visti di software per il vacation rental, ma uno così semplice ed efficace è davvero impossibile da trovare! La loro approfondita conoscenza del business ci aiuta e risolvere ogni potenziale necessità e ci incita a trovare nuove occasioni di business. Il loro continuo investimento per migliorarsi, e per risolvere i nostri problemi, fa sì che anche noi cresciamo continuamente in un business in continua evoluzione. Anche nella risoluzione dei nuovi adempimenti (tipo la Dac7) non mi hanno deluso. Grazie!!! Un software semplice e ben spiegato (e se serve un team sempre disponibile per spiegare di nuovo). Così sì che mi fanno dormire tra due guanciali... Cons \[nascosto contenuto sensibile\] ed il suo Team sono molto competenti, professionali e soprattutto molto disponibili Switched from [17hats](https://www.capterra.com/p/144328/17hats/) The other internal pms was NOT properly WORKING Review Source Elisa D. Director Hospitality Used the software for: 2+ years ### "Assolutamente TOP" December 14, 2023 5.0 Vrbookings è perfetto per le nostre esigenze di agenzia immobiliare specializzata in locazioni turistiche. La gestione delle prenotazioni è chiara e intuitiva, creare gli annunci è senza dubbio un'azione di facile portata, tutto è molto preciso. La sezione contabilità è ampia e ben fatta permettendo di gestire proprietà con entità diversi (società e persone fisiche). Ottima and la sezione web. L'assistenza clienti è eccezionale. Assolutamente mai più senza!! Pros Sistema di prenotazione, sincronizzazione con principali OTA, possibilità di customizzare le collaborazioni, creazione di addebiti specifici ai proprietari, contabilità proprietari con gestione della cedolare secca, sistema di fatturazione. Cons Migliorerei la gestione del check in online senza dover ricorrere a terzi parti per la riscossione delle tasse e l'invio automatico. Alternatives considered [Kross Booking](https://www.capterra.com/p/149847/Kross-Booking-Suite/)[Avantio](https://www.capterra.com/p/134278/Avantio/) Reason for choosing VRBookings Assistenza totalmente italiana, velocità di risposta, assistenza durante la fase di "migrazione", prodotto intuitivo Review Source Response from Trading Estate Service December 19, 2023 Dear Elisa, Thank you for your glowing review of VRBookings! We're thrilled to hear that our system has been instrumental for your agency needs. Your feedback on online check-in management is valuable, and we appreciate your suggestion for improvement. We're committed to enhancing our system, and your insights play a crucial role in that process. Thank you for your loyalty, and we look forward to continually supporting your agency's success. Best regards, VRBookings IF Ian F. Holiday Home Rentals Real Estate Used the software for: 2+ years ### "An important help for your business" December 11, 2023 5.0 Pros We are using VRBookings in our company for about 10 years (+/-) and it has grown since then with us by helping our company to get bigger by making everything easier. Everything is managed inside this software, the properties, the reservations, alerts, messaging with owner, clients, request. All bookings and payments are managed there. It is an all-in-one solution for who works in the holiday rental industry. The software is constantly updated basing on the new needs of the market. Cons Nobody is perfect - but when we notice something - then the staff of VRBookings is ready to check and solve. Review Source Response from Trading Estate Service December 19, 2023 Dear Ian, Thank you for your decade-long partnership with VRBookings and for sharing your positive experience. We're thrilled to have played a role in the growth and success of your company: continuous updates based on market needs are a priority for us, and we're glad to hear that our software has evolved with your business. We value your loyalty and look forward to supporting your business for many more years to come. If you have any further feedback or suggestions, please don't hesitate to reach out. Best regards, VRbookings LC Luca C. Director Hospitality Used the software for: 2+ years ### "Powerful, resourceful and intuitive software" December 6, 2023 5.0 Pros Our company has been using VRBookings software for many years and we couldn't be more happy. Everyone we ever dealt with in VRBookings team has been very knowledgeable, professional, helpful and friendly. They never disappointed and always found a way to accommodate our needs. We never received a "that's impossible to do it" as an answer from their developers, as often happens elsewhere when you request to change something or add a new feature to a product. Their software is powerful, resourceful and intuitive at the same time. Highly recommended! Luca Cons The Pros overshadow any possible minimal cons... Review Source Response from Trading Estate Service December 7, 2023 Dear Luca, Thank you for your glowing feedback! We greatly appreciate your positive comments about our team's professionalism and responsiveness. It's fantastic to hear that our software has consistently met your needs, we're delighted to have such a satisfied and valued customer like you. If you ever have further feedback or suggestions, please feel free to share. We look forward to continuing to meet and exceed your expectations. Regards, VRBookings MB Mauro B. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Top notch vacation rentals managing software and channel-manager." December 7, 2023 5.0 Pros We have been customers of VRBookings for years with my holiday home management agency in Liguria, Italy. The management software is very well made, and the channel manager works perfectly with all the portals, never had a problem or uncertainty. Excellent integration with bookings from our personal site via their customizable booking engine, and online payments are also well managed. A particular mention goes to their development department: the internal programmers were of great help to me in the implementation of some functions that allowed me to connect their management software to some internal procedures that we had already developed in our agency, and this allowed us allowed us to further streamline our workflow. I would highly recommend them, furthermore they are in Italy with good support obviously also in our language, which isn't a bad thing. Cons No cons in my opinion. Everything works seamlessly. Review Source Response from Trading Estate Service December 19, 2023 Dear Mauro, Thank you for taking the time to share your positive experience with our PMS: we're thrilled to hear that VRBookings has been fundamental in the success of your agency! A big thank you from the whole VRBookings staff for your lovely words about our services, it is really a pleasure to work with a professional like you! We look forward to continuing to support your agency in th years to come. Best regards, VRBookings GG Ginevra G. Manager Consumer Services Used the software for: 2+ years ### "Great product that understands the market needs" December 6, 2023 5.0 Pros Easy to use from any device, great if working with subagents, very easy calendar administration Cons changes sometimes are made without informing the users and these do not always fit the needs Review Source Response from Trading Estate Service December 7, 2023 Dear Ginevra, Thank you for leaving such a positive comment on our software and team, we're delighted to hear that you are satisfied with VRBookings overall. We do appreciate your constructive feedback about the changes and improvements made to the system from time to time, and we're committed to enhancing communication to ensure updates align better with user needs. If you have specific suggestions or concerns, please feel free to share them with us. Best regards, VRBookings GT Giulia T. General Manager Hospitality Used the software for: 2+ years ### "Great work optimisation" December 7, 2023 5.0 Pros The use of Vrbookings has optimised our work enormously in terms of time, resources, organisation and controllability, mainly because it allows the management of many different fields of our business (customer service, administration, copyediting, marketing etc.) from a single platform. Cons With Vrbookings we sometimes lose out in terms of competitiveness, because it cannot always keep up with the developments and innovations of platforms such as Airbnb and VRBO. Review Source Response from Trading Estate Service December 19, 2023 Dear Giulia, Thank you for sharing your positive experience with VRBookings and how it has significantly optimized so many aspects of your business. We understand your concern and acknowledge the challenge of keeping pace with the rapid developments and innovations on all the distribution channels: we are committed to continuous improvement and staying abreast of industry trends. If there are specific features or functionalities you'd like to see enhanced to address this concern, please feel free to share your insights. We value your partnership and look forward to supporting your business further. Best regards, VRBookings LH Ladislav H. diverse Real Estate Used the software for: 1-2 years ### "PMS works very well on all basic features." December 9, 2023 5.0 Positive, professional. works very well in some features and areas, with small imptimisation potential. other areas (see above) require improvement compared to other PMS. Pros It works well, the uptime is great, CX is good, and all basic features/functionalities are covered. Very good for smaller PMS. Cons Improvement areas are external connections with other tools, maintenance, and local operations management, automation and agility of setup of communication (emails) Reason for choosing VRBookings price-quality ration compared to other oob providers Review Source Response from Trading Estate Service December 19, 2023 Dear Ladislav, Thank you for sharing your insights on VRBookings, we're pleased to hear about all your positive comments. We also appreciate your feedback on areas that need some improvement, and we're committed to enhancing external connections, other than communication setup automation. Your input is invaluable in our continuous efforts to refine and optimize our system. If you have any specific suggestions or further details, we'd love to hear them. Thank you again for choosing our PMS. Best regards, VRBookings MT Michela T. Titolare Real Estate Used the software for: 2+ years ### "Ottimo Canale " December 6, 2023 5.0 Pros Utilizzo facile e intuitivo Ottima assistenza clienti Ottimo rapporto qualità prezzo Numerosi canali collegati di affiliati Cons Non fanno invio automatico delle schedine degli alloggiati web non è possibile vedere nell' area proprietario lo storico dei pagamenti Review Source Response from Trading Estate Service December 11, 2023 Dear Michela, Thank you for your excellent review! We really appreciate your positive comment on our services. Regarding your concerns about web lodged slips, we anticipate that in the coming months we will be releasing the possibility to automatically send guest data to the Italian Public Security. As to the payment history visibility, we will take your advice into considerstion so to actively work on enhancements to address this aspect. Your insights are valuable, and we aim to continually improve our services. Thank you for always choosing VRBookings and for being our loyal customer for so many years! Best regards, VRBookings Similar Products Featured ## Related categories [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Reservations](https://www.capterra.com/reservations-software/)[Website Builder](https://www.capterra.com/website-builder-software/)