# CarrierGuide Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is CarrierGuide the right Trucking solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10015685/CarrierTMS/reviews

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CarrierGuide

4.6 (7)

[View alternatives](https://www.capterra.com/p/10015685/CarrierTMS/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of CarrierGuide

Ease of use

4.9

Customer Service

3.7

## Showing most helpful reviews

Showing 1-7 of 7 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JS

Jose S.  
Manager of Operations  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Best TMS in the market"

October 8, 2024

5.0

very easy to use and understand glad they made it

Pros

Perfect for the job and its easy to use and understand

Cons

nothing, i think they have truly created a good product

Switched from

[Load Board](https://www.capterra.com/p/234195/Load-Board/)

This is a more complete software that adapts better to our company

Review Source

MA

Mir A.  
Operation Manager  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Kamion TMS"

September 23, 2024

5.0

Very nice experience during last 1,5 years - comparing with our previous TMS (Protransport) - Kamion is much more better and fast.

Pros

Very easy to use, has more beneficial features and very supportive team.

Cons

Nothing at all - all looks good. They must improve Performance Section and Integrations.

Switched from

[ProTransport](https://www.capterra.com/p/141352/ProTransport/)

It was expensive and limited users - and was built in old system and barely works.

Review Source

RL

Ranada L.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Be cautions"

October 2, 2024

3.0

My experience was horrible. I was sold a product that was not conducive to my company. No one has the same answer or solution to an issue, the systems did not integrate with other platforms as promised and once you sign a contract it's hard to reach a representative.

Pros

I like the ability to track the trucks in real time and being able to send the tracking link to brokers. The Intergrations that worked made booking and tracking loads easier.

Cons

The customer service is horrible. It takes a while to get issues with the system resolved, if they ever get resolved. No one responses to emails in a timely manner.

Review Source

IB

Ivaylo B.  
President  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "TMS that is worth trying!"

October 2, 2024

5.0

Great!Everything is very structured and made the process of dipstaching and organizing load super easy.Also the team is constantly working on improving it so that is awesome as well.

Pros

Very easy to use and efficient.Excelent TMS for trucking companies!Especially the dispatch part of it!

Cons

The accounting part is not very organized.

Switched from

[AscendTMS](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/)

Wanted to try something more updated and organized.

Review Source

GS

Greta S.  
Account manager  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "It was worth switching to this TMS"

October 2, 2024

5.0

Excellent experience so far. I love that the team always listens to your concerns and are constantly improving the software to work even better.

Pros

Self-explanatory,very easy to use,organized .

Cons

Detention and layover loads can not be put as pending.

Switched from

[AscendTMS](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/)

A friend recommended TMS and we decided to give it a try and liked it.

Review Source

MC

Miguel C.  
Safety director  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Simple system with low support"

October 8, 2024

4.0

Not the greatest ut it does the job by tracking loads equipment etc et

Pros

Integration with most systems was interesting

Cons

Lack of Training and lack of integration support with other systems

Alternatives considered

[AscendTMS](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/)

Reason for choosing CarrierGuide

Price and easy to use and set up was done fast

Review Source

EW

Elizabeth W.  
VP  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Excellent product and excellent support"

October 2, 2024

5.0

It has been very positive! They are very receptive if I have suggestions even. I have participated in 2 conferences with them where they take all my suggestions down and take back to their teams, some have even been implemented. They communicate with me constantly to see how to make the product better for me!

Pros

It keeps all loads organized and I can easily search for previous lanes or rates to better quote new lanes. It is also easy to use, convenient to invocie and to make driver statements. AND if there is ever a problem, the service reps are VERY helpful!

Cons

There are a few nuances like having to edit a load for a TONU instead of an easy popup to change rate & rate con, or not having the option of integrated fuel cards passing savings on to owner operators. These are not big issues, however,

Review Source

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