# Opensend Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Opensend the right Lead Capture solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10015708/Opensend/reviews --- Opensend 4.9 (63) [View alternatives](https://www.capterra.com/p/10015708/Opensend/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Opensend Ease of use 5.0 Customer Service 5.0 ## Pros and Cons in Reviews NG Nathan G FreelancerMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “I'm using it for advanced tracking and data analytics; with it I can identify visitors who would have otherwise stayed unknown and target them with personalized marketing campaigns.“ September 18, 2024 ST Sean T FounderRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “The pricing structure seems a little weird how you can go over a set amount of captures, but you're able to limit it.“ July 3, 2024 CH Cara H Senior Enterprise Account ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “Its automation features save us a ton of time, and the detailed analytics give us great insights into how campaigns are performing. Plus, their customer support is always responsive and helpful, which is a big win for us.“ September 18, 2024 AB Abigail B COOE-Learning, 11 - 50 employeesUsed the software for: Less than 6 months. “The only thing I don't like is that we aren't as skilled as we could be in cold emailing because we could be doing way more with all the value they are giving us...“ July 5, 2024 Shaun L Ecommerce Project ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: Less than 6 months. “Not all active users subscribe to email marketing so utilizing Opensend, building out the flows and absolving the customers into Klaviyo has been a great acquisition strategy.“ August 14, 2024 Shaun L Ecommerce Project ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: Less than 6 months. “The team is prompt and efficient in addressing any concerns, and the integration process is both smooth and swift, delivering noticeable outcomes almost immediately.“ August 14, 2024 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sam Z. Director Of Marketing Retail Used the software for: Less than 6 months ### "A Quick Win For Your E-Commerce Business" November 27, 2025 5.0 Great support team, easy setup, and strong ROAS, make it a no brainer to add to your markeitng mix, and build your owned audience faster. Pros Opensend makes onboarding easy, particularly for Shopify sites, but also for other major e-commerce platforms and even custom integrations. It is possible to sign up and start collecting emails on the same day. Cons It takes making adjustments to collection rules to dial in the best between collection volume and quality. This is not so much a problem, as it is a process of improvement. Alternatives considered [Retention.com](https://www.capterra.com/p/195360/GetEmails/) Reason for choosing Opensend Easier implementation and more trusted overall in industry. Review Source Libie M. Co-Founder Consumer Goods Used the software for: Less than 6 months ### "Quality over quantity! " March 25, 2025 5.0 Opensend provides email addresses of real people, that actually convert (vs. competitors who provide email addresses that don't open/engage, and decrease deliverability). Opensend is the way to go, and I've tried them all! Pros The onboarding was really seamless, the quality of the email addresses provided is much higher than other providers Cons It's a bit more expensive per email address than competitors, but I think thats because the addresses they provide are higher quality and more likely to convert Switched from [Retention.com](https://www.capterra.com/p/195360/GetEmails/) deliverability with retention.com was decreasing, and high spam complaint rate Review Source ME Morris E. Director, CRM Apparel & Fashion Used the software for: Less than 6 months ### "Great Source of High Value Customer Acquisition " June 2, 2024 4.0 Pros Opensend does a great job of identifying our anonymous site traffic. The ability to define and customize your target audience is huge as it allows us to curate a high value audience of customer acquisition within our comfort zone and at a positive ROI Cons We do sometimes get passed leads that are already part of our database Review Source JE Jordan E. Director, Email and SMS Marketing and Advertising Used the software for: 1-2 years ### "Opensend is a must!" September 12, 2024 5.0 We love working with Opensend. They are very transparent and so helpful. The dashboard is easy to understand and they're incredibly responsive to any questions our clients have! Pros How it enables us to scale our client's email revenue! Cons It would be nice to get automated reports sent to users on a weekly basis with WoW results, so customers are reminded of the value without having to login to the dashboard. Switched from [Wunderkind](https://www.capterra.com/p/130205/BounceX/) More transparency and the ability to control our own emails. Review Source KL Kate L. Email Marketing and Retention Manager Business Supplies and Equipment Used the software for: 6-12 months ### "Great experience so far" November 28, 2025 5.0 Overall I've been happy with Opensend. Set up was easy, their team did basically everything for us. Implementing with Klaviyo was a breeze and we started seeing additional revenue come in really quickly. Pros Super easy implementation, great communication from the Opensend team, team is always willing to hop on a call to get things figured out. Cons I wish they had the ability to qualify the emails for us before passing them to our ESP, as I've done with other similar companies before. Review Source AL Alfredo L. Email and SMS Marketing Manager Consumer Goods Used the software for: Less than 6 months ### "Definitely recommend Opensend" September 25, 2025 5.0 Fantastic. Would recommend to anyone who needs options for email lead generation. As mentioned, I was skeptical at first but decided to give them a try. I'm very happy I did! Our revenue has grown from Opensend and the leads I've gotten from them consistently perform. Obviously not all of them, but many more than I initially thought! Pros I was skeptical at first because I thought I'd only get a bunch of cold leads but I was very surprised to see the generally good quality of the leads. In fact, my Opensend segment in Klaviyo sometimes outperforms my usual list. Pricing is fair and the support is great! They helped me integrate and solve a few hiccups in a very timely and professional manner. Cons So far, I don't have any complaints. It's working. And their support is reliable and professional. I consistently get new leads from them that are performing well. Review Source IS Isla S. Community Engagement Coordinator Information Services Used the software for: Less than 6 months ### "Helpful Team, easy Outreach" April 9, 2025 5.0 My experience has been great- their staff is incredibly helpful, responsive, and genuinely supportive. Pros I like Opensend because it makes it easy to reach the right audience quickly with clear effective messaging Cons I wish Opensend provided more leads that include phone numbers to make follow-ups easier and more effective. Review Source MM Matt M. CEO Consumer Goods Used the software for: 6-12 months ### "Great Auto-Pilot Revenue Generator" February 25, 2025 5.0 Terrific to date. A team that's willing to engage and help. Pros The responsiveness of the team and backend UI for visibility/reporting Cons The concept of 'cold emailing' is a minor hurdle to get over, but the Opensend platform makes these customer engagements feel way less cringe and intrusive. Review Source GM Gus M. CMO Apparel & Fashion Used the software for: Less than 6 months ### "Happy to recommend." March 20, 2025 5.0 Less than 2 weeks from the sales pitch, to onboarding, to go-live. Pros Ease of integration with Shopify. Straight forward pricing. Impecable customer service. Delivers on the ROAS promise. Cons Opensend should offer periodic optimization reviews with new clients. Not set it and forget it. Review Source Bree L. Campaign Manager Marketing and Advertising Used the software for: Less than 6 months ### "Growing our email list daily" September 20, 2024 5.0 Overall, my experience with Opensend has been positive! It’s a reliable, user-friendly platform that gets the job done efficiently. If you're looking for an easy-to-use tool to fuel your email marketing efforts, Opensend is worth considering! Pros Opensend has been a game-changer for website visitor identity and personalized outreach. It was easy to get up and running, including integration into integrate our email marketing platform. Cons I have no complaints so far! We're adding high-quality leads to our email list daily, and Opensend's team has provided fantastic support. Review Source ZW Zachary W. Enterprise Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "Maximize Your Site Visitors!" September 11, 2024 5.0 Opensend has transformed the way our clients engage with users, especially those outside of our identified email lists. This is especially awesome as we usually are working with the brand on paid ads as well, so it increases their ROI across multiple channels. Their klaviyo integration is fantastic as well - with the Opensend team's help, we've been able to design seamless workflows and easily move customers into Klaviyo, making it a powerful tool for acquisition. Pros My experience with Opensend has been outstanding. The team is responsive and quick to resolve any issues, and the integration process was smooth, yielding visible results almost right away - crucial for any tech partner I intro to clients. I can’t recommend Opensend enough—it’s a smart investment, with our clients often recouping their retainer within the first month Cons Nothing. Fantastic tool that allows users to see almost an instant ROI. Review Source DK Dustin K. Director, Marketing Financial Services Used the software for: Less than 6 months ### "Amazing way to increase leads!" September 12, 2024 5.0 We just started using Opensend, and it's been a game-changer for our email marketing campaigns. The platform is incredibly user-friendly, and has provided a significant uplift to our lead generation efforts. Pros Excellent boost to our leads, and gave us exactly what we need in terms of data. Cons The tool is excellent and I look forward to finding more ways to use it. Review Source IS Igor S. CEO Marketing and Advertising Used the software for: 6-12 months ### "Opensend is a must-have tool!" August 26, 2024 5.0 Pros Opensend is a kickass solution for our agency and the vast majority of our clients. It allows us to better understand a much larger portion of visitors to our sites, especially those who have not performed as we hoped. Cons I have not experienced anything negative about Opensend thus far. Their support is always handy whenever we have questions and concerns. Review Source CF Chelsea F. Enterprise Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "Opensend - exceptional service and offering!" September 17, 2024 5.0 I have had a phenomenal experience with Opensend and the customer service received on all ends. From a technical aspect to troubleshooting general inquiries, I've found the whole process to be smooth and transparent. Pros It's incredibly intuitive and user friendly. We've had success with Opensend and the reliability of the information and customer service provided. Cons Typically, it's fairly easy to explain the ROI to clients and brands for adding on this service, however this is another added expense for a client to take on. Review Source SD Sherri D. General Manager Sporting Goods Used the software for: 6-12 months ### "Growing email lists " May 23, 2024 5.0 We have had very good customer service. Pros It has been easy to use once the set up was completed. We have gained many new emails to reach out to. Cons We have not had any issues with Opensend to complain about. Reason for choosing Opensend Opensend was recommended to us from our marketing team Review Source HI Hassan I. Lead Strategist Marketing and Advertising Used the software for: Less than 6 months ### "Amazing team and software " July 22, 2024 5.0 Pros Team and the ability to get anonymous data from traffic we are already running Cons Because they were growing there are a lot of people that were changing Review Source AB Abigail B. COO E-Learning Used the software for: Less than 6 months ### "Amazing for building email lists." July 5, 2024 5.0 Great service, great customer service, valuable. I've recommended it to a lot of people. Pros Scrapes all the emails that visit our website, even if they don't leave an opt in. The customer service is amazing, we get monthly meetings. My rep, \[sensitive content hidden\], is awesome. It brings our lead nurturing and email game to another level. Rather than rely on cold emails, these emails come in plentifully when ads are on and are somewhat warm, rather than completely cold. Great service. Cons The only thing I don't like is that we aren't as skilled as we could be in cold emailing because we could be doing way more with all the value they are giving us... Review Source AO Andres O. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Email & SMS Marketing Agency Owner. New Favorite Tool." June 10, 2024 5.0 Love using OpenSend, highly recommend giving their 2 week trial a shot and seeing if it's a good fit for your brand/product. Pros Easy to set up, intuitive, picky-backs off Klaviyo's data analytics, effective. Cons It doesn't work for EVERY industry, but it works for most. Review Source Jaclinne C. Marketing Director Consumer Goods Used the software for: Less than 6 months ### "Great Software to capture users visit your site" May 24, 2024 5.0 Support is awesome, everything went smoothly without issue and does what it states and offers Pros Capture email users that visit but did not sign up or convert Cons pricing is a little high compare to others Review Source JC Josh C. COO Sporting Goods Used the software for: Less than 6 months ### "Getting Leads the Easy Way" May 28, 2024 5.0 Pros The ease of use and getting it set up was a big plus. We saw results almost instantly. Cons I don't have any Cons at the moment we are still only about 3 months into using their platform. Review Source RH Roman H. CEO Marketing and Advertising Used the software for: 6-12 months ### "Nice service" June 12, 2024 5.0 Recommend that service for B2B and B2C customers. Easy to instal, great convertions. Nice results. Pros Good service. Connected with Klaviyo. Easy automation. Cons Everything is okay.. Price can be lower. Review Source NK Natalia K. Sr Marketing Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Valuable Addition to Sales Strategy" February 26, 2025 5.0 The presentation of information is easy to interpret. We are able to track traffic from diverse campaigns and segment our audience. A valuable addition to our marketing strategy Pros The platform is easy to navigate and offers a variety of filters to narrow your targeted database. Cons Can't say there are any negative sides. As any software it requires a brief training but once you got the basics, it's very easy to read and interpret Review Source JW Jessica W. Digital Marketing Manager Retail Used the software for: Less than 6 months ### "Great option for solid data" February 22, 2025 5.0 Overall, we're extremely happy with the services and support offered by Opensend. Pros We really appreciate the ease of the interface as well as the solid leads we're obtaining. Support has been phenomenal and are always willing to answer questions as they pop up. Cons No big issues, thus far. There is a bit of a learning curve but easy to overcome and support is always willing to answer questions. Review Source AS Alex S. Email strategist Marketing and Advertising Used the software for: 6-12 months ### "Talk about Email list growth!! - Outstanding " November 15, 2024 5.0 10/10 - The OpenSend Team goes above and beyond when it comes to support, help with set up. talk about customer focus! Keep up the great work Pros OpenSend has exceeded my expectations—their team is amazing, always willing to go the extra mile for us. From setup through our ongoing partnerships, they’ve provided support, strategy, and advice. Our partners have experienced list growth, higher conversions, and notable revenue increases. OpenSend is a game-changer for any agency and its partners. If you're looking to build a community, grow it, and generate revenue, OpenSend is the best email setup out there. Five stars and highly recommended! Cons No Cons here! Genuinely, could not be happier with a software. Review Source MC Muneerah C. Ecommerce Manager Apparel & Fashion Used the software for: Less than 6 months ### "E-commerce Manager" April 9, 2025 5.0 Pros Switching to Opensend was extremely easy to use as our entire team is able to easily navigate the platform and the interface is very intuitive. I am most impressed with our fast we were able to grow our new customer base! Cons The only small challenge would be customers reaching out to us upset that are now receiving marketing materials without officially "subscribing" on our site. However, the Opensend team provided scripts and best practices to address this issues that have caused a very minimal disruption. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.