# Page 2 | Opensend Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Opensend the right Lead Capture solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10015708/Opensend/reviews --- Opensend 4.9 (63) [View alternatives](https://www.capterra.com/p/10015708/Opensend/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 2 - Reviews of Opensend ## Showing most helpful reviews Showing 26-50 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Jessica W. Digital Marketing Manager Retail Used the software for: Less than 6 months ### "Great option for solid data" February 22, 2025 5.0 Overall, we're extremely happy with the services and support offered by Opensend. Pros We really appreciate the ease of the interface as well as the solid leads we're obtaining. Support has been phenomenal and are always willing to answer questions as they pop up. Cons No big issues, thus far. There is a bit of a learning curve but easy to overcome and support is always willing to answer questions. Review Source NK Natalia K. Sr Marketing Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Valuable Addition to Sales Strategy" February 26, 2025 5.0 The presentation of information is easy to interpret. We are able to track traffic from diverse campaigns and segment our audience. A valuable addition to our marketing strategy Pros The platform is easy to navigate and offers a variety of filters to narrow your targeted database. Cons Can't say there are any negative sides. As any software it requires a brief training but once you got the basics, it's very easy to read and interpret Review Source AC Ashton C. Marketing Manager Cosmetics Used the software for: Less than 6 months ### "Great tool for growing my email list and revenue. " September 16, 2024 4.0 Overall I’ve had a great experience with Opensend. Quick and easy onboarding. Their customer support and success teams have been great to work with and I’ve seen actual results. Pros The email capture and matching is really accurate, and those leads convert well in my follow up email flows. Cons They have a good amount of analytics, especially in comparison to our previous provider of this type of software. I just wish it was a little more specific in reporting exactly where my orders are coming from (flows vs. campaigns vs. direct purchase). Review Source MC Muneerah C. Ecommerce Manager Apparel & Fashion Used the software for: Less than 6 months ### "E-commerce Manager" April 9, 2025 5.0 Pros Switching to Opensend was extremely easy to use as our entire team is able to easily navigate the platform and the interface is very intuitive. I am most impressed with our fast we were able to grow our new customer base! Cons The only small challenge would be customers reaching out to us upset that are now receiving marketing materials without officially "subscribing" on our site. However, the Opensend team provided scripts and best practices to address this issues that have caused a very minimal disruption. Review Source AA Angie A. Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Highly Recommend" September 19, 2024 5.0 OpenSend has been a game-changer for our marketing strategy. Their intuitive platform and exceptional customer support make it a breeze to implement. The results we've seen in terms of engagement and ROI have been impressive. I highly recommend giving OpenSend a try. Pros The boost in revenue and increase in list growth Cons Nothing, yet! The team has been super helpful with any issues that have risen (very few!) Review Source ZW Zachary W. Enterprise Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "Maximize Your Site Visitors!" September 11, 2024 5.0 Opensend has transformed the way our clients engage with users, especially those outside of our identified email lists. This is especially awesome as we usually are working with the brand on paid ads as well, so it increases their ROI across multiple channels. Their klaviyo integration is fantastic as well - with the Opensend team's help, we've been able to design seamless workflows and easily move customers into Klaviyo, making it a powerful tool for acquisition. Pros My experience with Opensend has been outstanding. The team is responsive and quick to resolve any issues, and the integration process was smooth, yielding visible results almost right away - crucial for any tech partner I intro to clients. I can’t recommend Opensend enough—it’s a smart investment, with our clients often recouping their retainer within the first month Cons Nothing. Fantastic tool that allows users to see almost an instant ROI. Review Source lM laura M. CEO Consumer Goods Used the software for: Less than 6 months ### "They Enter, They Subscribe, They Never Leave – Thanks, OpenSend!" March 12, 2025 5.0 The team is really helpful, always responsive and ready to help out. Pros You land on our site, we got you! We are seeing meaningful numbers that create more ROI when someone visits our site. email rules, and we get to collect 100's a month. Cons Nothing to not like, just need to create new SOPS to handle all the new emails. Review Source Shaun L. Ecommerce Project Manager Marketing and Advertising Used the software for: Less than 6 months ### "Top Of Funnel Acquisition = Opensend" August 14, 2024 5.0 Opensend has revolutionized the way we connect with users, particularly those who aren’t subscribed to our email campaigns. By utilizing Opensend, we’ve been able to craft effective workflows and effortlessly transition customers into Klaviyo, making it a highly effective acquisition tool. My experience with Opensend has been exceptional. The team is prompt and efficient in addressing any concerns, and the integration process is both smooth and swift, delivering noticeable outcomes almost immediately. I have only positive things to say about Opensend. It’s a worthwhile investment, as our clients consistently see a full return on their retainer within the first month of implementation. Pros Utilizing Opensend as an additional way to interact with engaged users has been a gamechanger for the brands I manage. Not all active users subscribe to email marketing so utilizing Opensend, building out the flows and absolving the customers into Klaviyo has been a great acquisition strategy. Cons So far there isn't anything I dislike. It is value for money and the clients that utilize Opensend have all in the first month made back the money on there retainer. Review Source CH Cara H. Senior Enterprise Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "Game changer! " September 18, 2024 5.0 Overall it’s been a game changer and incredibly quick revenue driver for my clients Pros As an enterprise account manager, I’ve found Opensend to be an incredibly useful tool for managing our clients’ email marketing. The platform is intuitive and makes it easy to run personalized, targeted campaigns efficiently. Its automation features save us a ton of time, and the detailed analytics give us great insights into how campaigns are performing. Plus, their customer support is always responsive and helpful, which is a big win for us. Overall, it’s been a solid choice for both our smaller clients and larger accounts. Cons So far, I’ve found very few cons with Opensend! Some clients initially wish it were more affordable, but once we get campaigns rolling, the returns are solid enough that any concerns about cost usually fade away. Review Source ST Seth T. Associate Director Marketing and Advertising Used the software for: 6-12 months ### "Great For capturing anonymous visitors" September 24, 2024 5.0 Great service overall easy to work with and accomplished my goals Pros It let clients harness web traffic in ways they previously couldn't and helped remarketing efforts immensely. Cons Nothing I can really speak to here that didn't align with my needs. Review Source MP Maria P. Head of Brand Marketing Consumer Goods Used the software for: 6-12 months ### "Opensend is a Gamechanger for eCommerce Brands!" July 10, 2024 5.0 Pros The Lead Generation with Opensend has allowed us to capture medium to high intent leads with improved efficiency. We have more than doubled our Mailing List since implementing Opensend. Highly recommend this solution for businesses that utilize email marketing to engage with customers. The onboarding & support team at Opensend are a pleasure to deal with. Always responsive, proactive in providing guidance on result improvements, new feature implementations and general questions. Overall, fully satisfied with the product and service provided by the Opensend Team! Cons We've been working with Opensend for over 6 months now, with no major cons. Looking forward to implementing new features such as Email Revive and Postal in the coming days. Review Source IS Igor S. CEO Marketing and Advertising Used the software for: 6-12 months ### "Opensend is a must-have tool!" August 26, 2024 5.0 Pros Opensend is a kickass solution for our agency and the vast majority of our clients. It allows us to better understand a much larger portion of visitors to our sites, especially those who have not performed as we hoped. Cons I have not experienced anything negative about Opensend thus far. Their support is always handy whenever we have questions and concerns. Review Source DK Dustin K. Director, Marketing Financial Services Used the software for: Less than 6 months ### "Amazing way to increase leads!" September 12, 2024 5.0 We just started using Opensend, and it's been a game-changer for our email marketing campaigns. The platform is incredibly user-friendly, and has provided a significant uplift to our lead generation efforts. Pros Excellent boost to our leads, and gave us exactly what we need in terms of data. Cons The tool is excellent and I look forward to finding more ways to use it. Review Source NG Nathan G. Freelancer Marketing and Advertising Used the software for: Less than 6 months ### "Great For Finding New Clients" September 18, 2024 5.0 Overall, it has been a great experience. It was super easy to get installed and has been super helpful in finding new leads. Pros Opensend has been a game-changer for me in boosting revenue by turning anonymous website traffic into actionable leads. I'm using it for advanced tracking and data analytics; with it I can identify visitors who would have otherwise stayed unknown and target them with personalized marketing campaigns. Cons I don't think I have any have anything I dislike about Opensend! It does what it describes so I have no issues with it! Review Source SD Sarrah D. Emails and SMS Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Easy Integration and Stellar Support" August 6, 2024 5.0 Opensend has exceeded my expectations. The team is amazing, offering unparalleled support and strategic advice during the setup process. Within the first few months, our clients have experienced noticeable success, with higher open rates and better customer engagement. Their attentiveness has been crucial in helping us deploy Opensend efficiently across various brands. I can’t recommend them enough! Pros Opensend is solving several key problems for us, particularly in identifying and engaging with our target audience. One of the biggest challenges in email marketing is reaching the right people—those who are genuinely interested in our products. Opensend addresses this by using advanced data capture techniques to identify and convert anonymous website visitors into leads. This means we can gather valuable information about potential customers who visit our site but don’t immediately make a purchase. Cons The platform could benefit from more advanced customization options. However, I do think they have some exciting updates in the works for users in this area! Additionally, it takes a bit of a learning curve to get those segmentations right, but the team is always there to explain and help! Review Source EM Ellen M. Web Developer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Cleaner leads with help from Opensend" October 1, 2024 5.0 Very easy company to work with and their support docs are easy to follow. Pros Opensend ensures all our leads are captured so we don't miss any opportunities. I also like that they filter the leads to remove spam. Cons With growth, I hope to see me integrations available. Review Source HI Hassan I. Lead Strategist Marketing and Advertising Used the software for: Less than 6 months ### "Amazing team and software " July 22, 2024 5.0 Pros Team and the ability to get anonymous data from traffic we are already running Cons Because they were growing there are a lot of people that were changing Review Source AB Abigail B. COO E-Learning Used the software for: Less than 6 months ### "Amazing for building email lists." July 5, 2024 5.0 Great service, great customer service, valuable. I've recommended it to a lot of people. Pros Scrapes all the emails that visit our website, even if they don't leave an opt in. The customer service is amazing, we get monthly meetings. My rep, \[sensitive content hidden\], is awesome. It brings our lead nurturing and email game to another level. Rather than rely on cold emails, these emails come in plentifully when ads are on and are somewhat warm, rather than completely cold. Great service. Cons The only thing I don't like is that we aren't as skilled as we could be in cold emailing because we could be doing way more with all the value they are giving us... Review Source CV Cyntia V. Marketing Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "High-Quality Leads" June 11, 2024 5.0 The leads we’ve gained are of much higher quality than those from other platforms, resulting in better engagement and more orders. The setup process was smooth and easy, integrating seamlessly with our existing marketing workflows and saving us much time. While the pricing is higher than some competitors, the positive ROI makes it worth it. Pros The quality of the leads is significantly higher than those captured by competitors. These subscribers are actively engaging with our content and placing orders! Additionally, their support team is very responsive and always willing to help. The setup process was smooth, and I appreciate that there's no need to build specific email flows. The leads automatically integrate into our existing marketing workflows, which saves us time. Cons The pricing is higher compared to competitors, but the return on investment remains positive for us Switched from [Retention.com](https://www.capterra.com/p/195360/GetEmails/) We were receiving a high volume of leads, but they weren't engaging or placing orders. As a result, we were merely paying for additional profiles in our Klaviyo account without seeing any real benefit Review Source KC Kelsey C. Director of Email and SMS Marketing Marketing and Advertising Used the software for: 6-12 months ### "Opensend is simple and effective! " May 30, 2024 5.0 Overall, our experience has been great. The biggest benefit has been how attentive and willing the Opensend is to help with the initial setup and to discuss strategy for different brands. Most support teams have not been as helpful, but their attentiveness made all the difference and has allowed us to implement Opensend across a variety of brands quickly. Pros It's incredibly easy to set up and integrate with email. It does not require a ton of additional flow support (it works well with most core email flows) and the dashboard makes it easy to track progress. Plus, the parameters around which emails are pulled give us more high-quality leads, so the customers we're getting aren't just buying once, but 2+ times! Cons Excited to see Opensend have an easier integration process with a wider range of ESPs. They are already working on this, which is amazing. Review Source KM Kerri M. Director of Lifecycle Marketing Marketing and Advertising Used the software for: 6-12 months ### "A must have platform for a scaling ecom brand" June 26, 2024 5.0 Overall working with Opensend has provided a lot of growth opportunities for our brands. We're seeing more leads being collected, more revenue recovered, and an overall incremental lift in revenue.. and we haven't even started using all their features yet. Pros What I like most about opensend is the ease of use and implementation time. You can set an account up and have it running within 5 minutes. Cons It can get pricey depending on how much traffic you're driving so you just want to make sure the quality of your traffic is good! Alternatives considered [Retention.com](https://www.capterra.com/p/195360/GetEmails/) Reason for choosing Opensend Opensend has a better product and a better team/customer service behind them. Review Source ST Sean T. Founder Retail Used the software for: Less than 6 months ### "Clever tool for increasing sales" July 3, 2024 5.0 Awesome customer support. Our rep is one of the best people we work with and always fast to respond, and super helpful. Pros Opensend helps us capture and contact customers that we might have otherwise missed, and potentially turn them into sales. Cons The pricing structure seems a little weird how you can go over a set amount of captures, but you're able to limit it. Review Source Steve M. Head of Growth Apparel & Fashion Used the software for: Less than 6 months ### "A great data enrichment partner! " May 27, 2024 5.0 Overall an amazing experience the team is great, very communicative and knowledgeable in the space. Pros They went above and beyond in regards to what they said they would do in their pitch. The product over delivered and we had an amazing trial run and it continues to perform well after the trial period. The team is great and are extremely helpful. Excited for the new products on the roadmap as well. Cons I'd like a little more control personally on how to control the quality of the identification of the number of users that come to the site. Currently that is fully managed by the algorithm and the team. There are times I would want to be more aggressive if I know I'm bringing in a lot of new traffic or making a big push. But in those cases I would just let the team know to ease up on the parameters which I have discussed with them and they told me it was not an issue at all. Alternatives considered [Wunderkind](https://www.capterra.com/p/130205/BounceX/) Reason for choosing Opensend They are constantly innovating and evolving their product, great founder and team. Switched from [Retention.com](https://www.capterra.com/p/195360/GetEmails/) The team seemed very knowledgeable in the space and trustworthy. They seem to want to continue to evolve the product and help marketers. Review Source Chris L. Email and Paid Ads Manager Consumer Goods Used the software for: Less than 6 months ### "One of the First Things to Set Up for Email Marketing" June 13, 2024 5.0 Pros Opensend is able to identify site visitors which may not always be identified. The value that Opensend provides is huge because it allows us to reach more people through our marketing efforts. They are always one of the first tools that we set up. Cons I have nothing bad to say about Opensend. The team is great to work with and shares the tools you need to be successful. Review Source BA Brendon A. marketing Director Apparel & Fashion Used the software for: 6-12 months ### "Why you should use Opensend " May 23, 2024 4.0 Opensend has significantly boosted our email list growth. Its user-friendly tools made creating attractive signup forms and landing pages easy, leading to higher conversion rates. The platform's seamless integration with our website and social media channels facilitated effortless data collection and subscriber management. Automated workflows and segmentation features ensured personalized engagement, which attracted more subscribers. As a result, we've seen a remarkable increase in our email list, enhancing our marketing reach and effectiveness. Overall, Opensend has been instrumental in expanding our subscriber base efficiently Pros Customer service has been the best I have ever dealt with. Cons I don’t really have any problems with them. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.