# ManageEngine Identity360 Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ManageEngine Identity360 Software - reviews, pricing plans, popular comparisons to other Identity Management products and more.

Source: https://www.capterra.com/p/10015894/ManageEngine-Identity360

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# 

 ManageEngine Identity360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

ManageEngine Identity360

## What is ManageEngine Identity360?

Identity and access management solution that allows businesses to manage user access to company resources, applications, and documents.

## What is ManageEngine Identity360 used for?

[Identity Management](https://www.capterra.com/identity-management-software/)

Overall rating

Based on 8 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ManageEngine Identity360

4.3 (8)

VS.

[4.7 (929)](https://www.capterra.com/p/119653/Okta/reviews/)

Starting Price

Contact vendor

Starting Price

$6

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (8)

Ease Of Use

4.6 (913)

Value For Money

5.0 (6)

Value For Money

4.5 (475)

Customer Service

4.6 (8)

Customer Service

4.5 (494)

## ManageEngine Identity360 alternatives

[4.5 (66)](https://www.capterra.com/p/238195/tenfold/reviews/)

Starting price

$0.90

Per User, Per Month

[4.6 (264)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/)

Starting price

$3.00

Per User, Per Month

[4.7 (213)](https://www.capterra.com/p/210695/Bitwarden/reviews/)

Starting price

$4.00

Per User, Per Month

[4.7 (136)](https://www.capterra.com/p/154900/Auth0/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/10015894/ManageEngine-Identity360/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Management

4.8 (8)

100.00% of 8 reviewers that rated this feature as important or highly important

Control and manage access to company resources

User Provisioning

4.8 (6)

100.00% of 6 reviewers that rated this feature as important or highly important

Create, modify, disable, or delete user accounts and their profiles across IT infrastructures

Multi-Factor Authentication

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Request two or more credentials to prove user's identity before granting access to systems

Authentication

Verify the identity of users/devices to enable secure access

ManageEngine Identity360 4 features

Control and manage access to company resources

Verify the identity of users/devices to enable secure access

Request two or more credentials to prove user's identity before granting access to systems

Create, modify, disable, or delete user accounts and their profiles across IT infrastructures

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We can help you find the software with the features you need.

Features

4.6 (8)

4.6

Based on 8 reviews

## Pricing

Value for money

5.0 (6)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (6)

5.0

Based on 6 reviews

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## Support, customer service and training options

Customer Service

4.6 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (8)

4.6

Based on 8 reviews

## User reviews

Overall rating

4.3

Based on 8 reviews

Filter by rating

5(2)

4(6)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

TN

Tawee N.

Computer Systems Analyst

Higher Education

### "Perfect balance of access control and user management"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 28, 2025

Using Identity360 allowed me to set accurate conditional access policies so that the organizations’ security level improves without any inconvenience for all the departments of the organizations.

Pros

I like about Identity360 is that it provides conditional access policies depending on device compliance and IP location. It enabled me to set more specific privileges thus preserving both confidentiality and availability throughout the working departments.

Cons

Single sign-on of multiple cloud apps while might have been useful, caused I had slight confusion while mapping roles to some of the apps. Minor changes were required related to integration of products from third-party applications.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AA

Amani A.

IT Specialist

Mechanical or Industrial Engineering

### "Better at dealing with external contractors and internal workers"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 28, 2025

Identity360 has helped me address several of the challenges because the tool offered convenient solutions for the management of users’ access rights across the cloud and the corporation applications.

Pros

I found it valuable that Identity360 enables identity management both in cloud and corporate networks applications. It became much easier for me to provision new users for my organization through directory integrations such as Azure AD or Google Workspace.

Cons

Sometimes the refresh from the HR systems can take a few moments and is less efficient when there are nest tables involved. It should have been possible to synchronize at an even shorter interval in real time to keep truthfulness strict.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MZ

Marcos Z.

IT Support Specialist

Media Production

### "Delivered strong identity security through intelligent policies"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 27, 2025

Pros

The most inspiring part was that the Identity360 works on the policy-driven automation level. It allowed for the development of rule-based provisioning that made the users to be given access based on their department and role without being individually assigned.

Cons

I encountered a few issues while trying to synchronize the Group memberships from multiple active directory forests. The fact that cross-domain synchronization required more steps to implement made this relatively less simple.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DB

Duniemu B.

IT Project Manager

Hospitality

### "Simplifies identity and access management in complex hybrid setup"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 26, 2025

Pros

I appreciated that Identity360 allowed for access formation and management based on roles on both cloud and on-premises infrastructure. The conditional access policies were easy to apply and let us secure the necessary systems by applying real-time risk factors without compromising productivity.

Cons

In my case during data access reviews sometimes there were problems in exporting larger datasets into bulk certification reports. Exporting of larger reports required more time and more attempts which are inconveniences when preparing for my audits.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AA

Abdullah A.

IT Technician

Hospital & Health Care

### "Reduced manual errors and ensured compliance with our internal policies"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 23, 2025

Pros

The identity lifecycle management in Identity360 helped the user with the features of the user provisioning and de-provisioning management. By integrating smart templates, this can be easily achieved to ensure that the user accounts created are standard across the various applications.

Cons

Some of the functional limitations that we experienced included in synchronizing the attribute of the user.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FM

Faisal M.

Senior Portfolio Manager

Business Supplies and Equipment

### "Efficient access management for our remote workforce"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 23, 2025

Pros

Identity360’s SSO integration enabled easy access among our varied set of applications for those employees working remotely. If we merged with the existing directories, users would have one login to access the necessary tools and avoid password exhaustion.

Cons

We realized that the help desk delegation feature was missing some level of subtlety. The inability to set up correct roles for technicians resulted in overlapping permissions that were either too broad or too restrictive.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KP

KEERATI P.

Computer Engineer

Education Management

### "Ensured a smooth operation of Identity management in our organisation"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 23, 2025

Pros

With the ManageEngine Identity360’s Universal Directory, user information could be organized in one place making the processes of onboard and offboard quite simple. The fit with other applications was good, and the fact that access rights were done under roles made sense for user permission.

Cons

There were some defects that we came across in the directory synchronization module. Specifically, the sync process was not initiated automatically as is the case with other platforms, but was to be done manually each time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JD

Jhonny D.

Senior IT Manager

Construction

### "Transforming user management in our hybrid environment"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 22, 2025

Pros

ManageEngine Identify360 add-on to our hybrid infrastructure was beneficial in a way because of integration. The ability to provide support to both cloud and on-premise applications also helped me in managing the user on this complex of an environment.

Cons

It was however noticed that the attribute mapping was not easy to manage especially as we synchronized our directory.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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