--- title: "Jam Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Jam Software - reviews, pricing plans, popular comparisons to other Bug Tracking products and more." source_url: "https://www.capterra.com/p/10016120/Jam/" page_type: "product" language: "en" --- # Jam Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Jam ## What is Jam? Jam is a free browser extension for 1 click bug reporting. Just record your screen, take a screenshot, or replay a bug that just happened. Every Jam includes deep bug diagnostics like network requests, browser details, reproduction steps, and more— to share with engineers in one link. ## What is Jam used for? [Bug Tracking](https://www.capterra.com/bug-tracking-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $14 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Jam?[Manage this product listing](https://www.g2.com/products/jam-jam/claim_requests/new?auto=true) ## Jam Overview Updated September 2026 AI summary Jam is a cloud-based bug tracking solution designed for small and midsize businesses, offering features such as backlog management, bug and issue capture, collaboration tools, and project management. By supporting task management alongside issue tracking, Jam enables teams to organize, prioritize, and resolve software problems efficiently within a web-based environment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Jam 5.0 (1) VS. [### Jira](https://www.capterra.com/p/19319/JIRA/) [4.4 (15,489)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price $14 per user, per month Starting Price $7.91 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.1 (14,532) Value For Money 5.0 (1) Value For Money 4.3 (9,923) Customer Service 5.0 (1) Customer Service 4.2 (9,679) ## Jam alternatives Highest Rated [GitHub](https://www.capterra.com/p/129067/GitHub/) [4.8 (6,206)](https://www.capterra.com/p/129067/GitHub/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/129067/GitHub/) [TestMu AI](https://www.capterra.com/p/170732/testmu-ai/) [4.6 (547)](https://www.capterra.com/p/170732/testmu-ai/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/170732/testmu-ai/) [Mattermost](https://www.capterra.com/p/170524/Mattermost/) [4.4 (168)](https://www.capterra.com/p/170524/Mattermost/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/170524/Mattermost/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227102/JIRA-Service-Management/) [View all alternatives](https://www.capterra.com/p/10016120/Jam/alternatives/) ## FAQs about Jam Overview ### What company size and specific industries is Jam built for? Jam is designed for product teams at small, mid-market, and enterprise software companies that need to resolve issues quickly and spend more time building new features. It suits teams in technology-focused organizations where faster bug fixing and product development are priorities. Features and Usability ### What are the key features of Jam? Jam offers bug tracking and bug/issue capture for recording defects, plus project management and task management for organizing work. It also includes backlog management for prioritizing items and collaboration tools for coordinating updates across teams. Pricing ### How much does it cost and what fees or limitations are included? Jam starts at $14 per user per month on the Team plan and also offers a free version. The Team plan includes everything in the Free plan plus 50 team members, integrations, sharing permissions, team workspace and collaboration, and unlimited Jams. Getting Started and Support ### What customer support options does Jam offer? Jam provides chat support. It gives users a direct way to ask questions and get help through live messaging. No reviewer feedback on support experience is available here, so only the listed channel can be described. ## Features AI summary Based on 1,982 Bug Tracking reviews Capterra reviewers highlight these as the features buyers care about most when comparing bug tracking software: - **Bug/Issue Capture** (**61%** of reviewers rated this feature as critical) - **Issue Tracking** (**59%**) - **Multiple Projects** (**55%**) Jam supports **Bug/Issue Capture**, which covers the top priority for many bug tracking buyers. However, it does not include **Issue Tracking** or **Multiple Projects**. Instead, it offers **Project Management** (**52%**), a related feature that can help teams organize work and keep development tasks moving. This mix may suit businesses that need a simple way to capture bugs and manage related workflows, helping teams document problems clearly and coordinate follow-up work more efficiently. Bug/Issue Capture 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important The creation of a bug/issue ticket, submitted by a team member, customer or end user Backlog Management The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. Bug Tracking Monitor and track bugs and issues in the system. Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Task Management Create, manage and track all task activities and progression Jam 6 features ### All Features - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Bug Tracking: Monitor and track bugs and issues in the system. - Bug/Issue Capture: The creation of a bug/issue ticket, submitted by a team member, customer or end user - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Task Management: Create, manage and track all task activities and progression --- Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Version [View pricing plan details](https://www.capterra.com/p/10016120/Jam/pricing/) Free $0.00 It includes: - 30 Jams per month - Connect to integrations - Jams never expire - 5 recording links per month - Standard recording time (5 minutes) Team $14.00 Per User,Per Month It includes: - Team workspace and collaboration - Sharing permissions - 50 team members - Unlimited Jams - Connect to integrations Enterprise Contact Vendor for Pricing It includes: - Add unlimited team members - Advanced privacy controls - Custom bug reporting fields - Custom app integrations - Team workspace and collaboration - Connect to integrations - Unlimited Jams Value for money 5.0 (1) 5.0 Based on 1 reviews ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Rafael del Valle A. Business Expert Airlines/Aviation ### "JAM is the definitly tool to take evidence of bugs for your startup/company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2024 Pros \- The console screenshot - Easy to use - Accelerate the videos for presentations. - You can download videos Cons \- It does not allow you to be in the video (such as loom), this could increase the engagement. Switched from [Loom](https://www.capterra.com/p/191187/Loom/) [Vidyard](https://www.capterra.com/p/125653/Vidyard/) Screenshot console, easy to use, and the pricing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.