# ConSol CM/AI Assist Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ConSol CM/AI Assist Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/10016128/ConSol-CM-AI-Assist --- # ConSol CM/AI Assist Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) ConSol CM/AI Assist ## What is ConSol CM/AI Assist? CM/AI Assist, a collaborative solution that combines the power of ConSol CM and ChatGPT to revolutionize support operations. CM/AI Assist empowers support teams to streamline workflows & enhance productivity. By intelligently extracting key information from customer emails, this integration enables the generation of accurate tickets for prompt resolution. CM/AI Assist also offers helpful response suggestions, boosting ticket management & efficiency. Data security is ensured during interactions. ## What is ConSol CM/AI Assist used for? [Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €4900 Per Feature, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ConSol CM/AI Assist?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://cm.consol.de&name=ConSol CM/AI Assist) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ConSol CM/AI Assist 0.0 VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price €4900 Per Feature, Per Year Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,607) Value For Money 0.0 (0) Value For Money 4.2 (2,662) Customer Service 0.0 (0) Customer Service 4.3 (2,770) ## ConSol CM/AI Assist alternatives [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about ConSol CM/AI Assist Overview ### What company size and specific industries is ConSol CM/AI Assist built for? ConSol CM/AI Assist is designed for medium-sized and large companies with 30 to 40 employees or more, especially organizations that need ticket management, customer service, and support. It is built for business environments where handling customer requests and support operations is a regular part of daily work. Features and Usability ### What are the key features of ConSol CM/AI Assist? ConSol CM/AI Assist includes support ticket management, workflow management, and alerts/escalation for handling service requests and follow-up steps. It also offers knowledge base management, a self service portal, multi-channel communication, contact management, customizable templates, reporting & statistics, data import/export, and data security. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does ConSol CM/AI Assist offer? ConSol CM/AI Assist provides in-person training, documentation, and videos to help teams get started. In-person training supports guided instruction, documentation offers written reference material for self-paced review, and videos provide visual walkthroughs of features and setup steps. Getting Started and Support ### What customer support options does ConSol CM/AI Assist offer? ConSol CM/AI Assist provides email/help desk, FAQ/forum, knowledge base, and phone support. User feedback on support quality is not available here, so no conclusions can be drawn about response times, helpfulness, or common frustrations from users. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation System alerts about the need to escalate an issue or request Data Security Protect sensitive data for digital privacy Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Support Ticket Management Allow customers/users to submit support queries and service requests ConSol CM/AI Assist 6 features System alerts about the need to escalate an issue or request Protect sensitive data for digital privacy Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Allow customers/users to submit support queries and service requests Get Advice We can help you find the software with the features you need. ## Pricing CM / AI Assist Subscription €4,900 Per Feature,Per Year Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.