--- title: "ConSol CM/AI Assist Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ConSol CM/AI Assist Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/10016128/ConSol-CM-AI-Assist/" page_type: "product" language: "en" --- # ConSol CM/AI Assist Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) ConSol CM/AI Assist ## What is ConSol CM/AI Assist? CM/AI Assist, a collaborative solution that combines the power of ConSol CM and ChatGPT to revolutionize support operations. CM/AI Assist empowers support teams to streamline workflows & enhance productivity. By intelligently extracting key information from customer emails, this integration enables the generation of accurate tickets for prompt resolution. CM/AI Assist also offers helpful response suggestions, boosting ticket management & efficiency. Data security is ensured during interactions. ## What is ConSol CM/AI Assist used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €34 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ConSol CM/AI Assist?[Manage this product listing](https://www.g2.com/products/consol-cm-ai-assist/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ConSol CM/AI Assist 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €34 Per Feature, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## ConSol CM/AI Assist alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169505/Zoho-Desk/) ## FAQs about ConSol CM/AI Assist Overview ### What company size and specific industries is ConSol CM/AI Assist built for? ConSol CM/AI Assist is designed for medium-sized and large companies with 30 to 40 employees or more that need ticket management, customer service, and support capabilities. It is suited to organizations in any industry where handling service requests and support workflows is a regular requirement. Features and Usability ### What are the key features of ConSol CM/AI Assist? ConSol CM/AI Assist offers support ticket management, workflow management, and alerts/escalation for handling service requests. It also includes a self service portal, knowledge base management, multi-channel communication, contact management, customizable templates, data import/export, reporting & statistics, and data security for controlled information handling. Getting Started and Support ### What training and onboarding options does ConSol CM/AI Assist offer? ConSol CM/AI Assist provides in-person training, documentation, and videos to help teams get started. In-person sessions support guided instruction, documentation offers written reference for setup and features, and videos provide visual walkthroughs for self-paced learning and review. Getting Started and Support ### What customer support options does ConSol CM/AI Assist offer? ConSol CM/AI Assist provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Support experience cannot be summarized from reviewer feedback here, because no support-related reviews are available, so only the listed channels can be confirmed. ## Features AI summary Based on 5,357 Customer Support reviews Capterra data shows that buyers of Customer Service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) ConSol CM/AI Assist includes **Support Ticket Management** and **Multi-Channel Communication**, giving service teams a clear way to track customer issues and respond across different channels from one system. However, it does not offer **Call Center Management**. Its coverage of **Support Ticket Management** and **Multi-Channel Communication** helps businesses manage requests more efficiently, maintain consistent customer interactions, and resolve issues faster. Alerts/Escalation System alerts about the need to escalate an issue or request Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Data Security Protect sensitive data for digital privacy Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns ConSol CM/AI Assist 9 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Security: Protect sensitive data for digital privacy - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Support Ticket Management: Allow customers/users to submit support queries and service requests - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial CM / AI Assist Subscription €34.00 Per Feature,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.