# Mava Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Mava Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/10016139/Mava --- # Mava Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mava ## What is Mava? Mava is the go-to product for customer operations when managing a business with a critical community spread across multiple channels. Manage support requests from web chat, email, Telegram & Discord from one shared inbox. Track support metrics and improve support operations. Use AI to automatically respond within private tickets & public Discord channels, 24/7, in 100+ languages. ## What is Mava used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $99 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Customer Service / 2026 - Conversational AI Platform / 2025 Our "Best of" badge program showcases products with the highest ratings... - Conversational AI Platform / 2025 - Customer Service / 2025 - Customer Support / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Mava?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.mava.app&name=Mava) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mava 4.8 (29) VS. [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $99 Flat Rate Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (29) Ease Of Use 4.6 (1,760) Value For Money 4.6 (27) Value For Money 4.6 (1,511) Customer Service 4.9 (27) Customer Service 4.7 (1,530) ## Mava alternatives [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (14)](https://www.capterra.com/p/10031266/Fin/#reviews) Starting price $0.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10016139/Mava/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Chatbot 4.3 (15) 26.67% of 15 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods AI/Machine Learning 4.5 (11) 27.27% of 11 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Natural Language Processing 4.5 (11) 18.18% of 11 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Live Chat 4.9 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Ability to chat online in real time Multi-Channel Communication 4.4 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Support Ticket Management 4.5 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Mava 33 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Configure existing workflows to meet your organization's needs Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage, store and organize emails within the system or via third-party apps Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify different languages Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Allows users to manage data from a number of sources Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Allow customers/users to submit support queries and service requests Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (29) 4.7 Based on 29 reviews ## Pricing Value for money 4.6 (27) Free Version [View pricing plan details](https://www.capterra.com/p/10016139/Mava/pricing/) Free $0.00 It includes: - Public AI Bot - AI Training Sources - Private Tickets - Telegram Group Ticketing - Template Answers - Conversational Forms - Analytics - Discord Integration - Telegram Integration - Web Chat Integration - Email Integration Bullish $99.00 Flat Rate,Per Month It includes: - Discord Integration - Private Tickets - Telegram Group Ticketing - AI Training Sources - Conversational Forms - Public AI Bot - Template Answers - Telegram Integration - Email Integration - Web Chat Integration - Analytics - Unlimited Seats - Web Chat Customization - Train AI on Discord replies Diamond $199.00 Flat Rate,Per Month It includes: - Public AI Bot - Private Tickets - AI Training Sources - Telegram Group Ticketing - Template Answers - Conversational Forms - Discord Integration - Analytics - Web Chat Integration - Telegram Integration - Email Integration - Unlimited Seats - Web Chat Customization - Train AI on Discord replies - Ticket & User Attributes - Multi-Lingual AI Bot - Webhooks & API $599 $599.00 Flat Rate,Per Month It includes: - Public AI Bot - AI Training Sources - Private Tickets - Telegram Group Ticketing - Template Answers - Conversational Forms - Analytics - Discord Integration - Telegram Integration - Web Chat Integration - Email Integration - Unlimited Seats - Web Chat Customization - Train AI on Discord replies - Ticket & User Attributes - Multi-Lingual AI Bot - Rule & Time-Based Automations Value for money 4.6 (27) 4.6 Based on 27 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Discord](https://www.capterra.com/p/240238/Discord/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (27) 4.9 Based on 27 reviews ## User reviews Overall rating 4.8 Based on 29 reviews Filter by rating 5(24) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GN Grace N. Volunteer Religious Institutions ### "My Overall Overview of Mava" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2024 Mava boost communication across multiple channels in one single integrated repository. Pros I like how Mava enhances customer support by integrating with external applications such as Discord and Telegram. Cons There can be a learning curve for new users who aren’t familiar with customer support programs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ET Elizabeth T. Head of sales Financial Services ### "My review about Mava" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 28, 2024 It has helped in the management of our support community through processing and replies of ticketed customers. It has been an extremely positive step in the right direction towards attaining our overall goal. Pros One of the most standout feature about this platform is the AI bots that allows quick customer assistance with engaging live chats that replies and processes any errors that customers might have encountered. Cons It has been a positive experience with this platform. No crashes or bugs encountered since it use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Rohit s. Cad designer Luxury Goods & Jewelry ### "Best for 3rd party customer support." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 14, 2024 Best for scaling customer support on web so you can easily manage your customers. Pros Incredibly support team to handle your customers. Cons This marketing is very poor and they are scaling only on web. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Mittu A. Front Office Manager Hospitality ### "Mava's UI is best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2024 Pros I like using Mava because it made it easy to manage support tickets. Its user friendly interface is the best thing about it. Cons If there was more option for customization it'd be great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Arundhati S. Software Engineer Program Development ### "Everything is at one place" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 25, 2024 Pros Mava Ui is very simple and easy to use. anyone can easily use mava Cons Sometime it takes time to load on my desktop Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kaushal Kishor S. Marketer Real Estate ### "Amazing Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 25, 2024 Pros The best thing about mava is, It enables support with Telegram, Discord, and email, all from a single dashboard. Cons What I least about Mava is, it's price is little high Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Zack R. Public Relations Specialist Computer Games ### "Gearing up customer support with Mava, the foretold future of customer support." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2024 Mava has been giving us a state-of-the-art experience that as enabled us to provide our customers with very reliable customer support services. It has given our customer support delivery a new future which has made it easy for us to have well established relations with our customers. Pros It was so impressive how quick it was for us to build and train our Mava chatbot to provide our customers with instant responses. Mava analytics dashboard which makes it easy for us to monitor the performance our customer support services. Mava team shared inbox which allows us to consolidate our support services in one space for easy collaboration. Cons Mava has been doing exceptionally well for us and moreso, it has not given us anything not to like about it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Shubham S. Marketer Real Estate ### "Game-Changer in Project Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 9, 2024 Pros I loved how easy mava was to organize tasks and collaborate seamlessly with my team. Mava is a game-changer for project management, making complex tasks feel effortless. Highly recommended! Cons Mava was occasional slow during peak usage times, which impacted loading speeds and responsiveness. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Queenshi j. Student Education Management ### "Supporting and managing support community with live chat support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 4, 2024 Mava provides access to multiple customer support tools over multiple sites like discort , telegram where i can easily use ai live chatbot for replying to ticket support of customers. Pros Mava ai toolkit and nlp features is what makes mava best customer supporting website where we can easily manage and update customer with live chat support. Mava ui interface is also what i am in love as it is so smooth and reliable to use and can be easily operated. Cons Mava is best with lot of ai inbuilt tools and i dont find any dislike about it till now so 10/10 in my opinion’s. Switched from [Alana](https://www.capterra.com/p/215759/Alana/) In alana ,Technical support providing to customer was little bit tricky and need additional learning to operate alana, whereas mava is easy to use and has user friendly interface to use it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Adelia D M. Senior Field Service Engineer Machinery ### "A steadfast support system for clients and customers." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2024 It has been the best experience using Mava customer support system to offer support services to our clients and customers. It breaks all the barriers between us and delivery of top quality support services to our customers. Pros Mava incredible support team made our implementation and setup very easy and swift. The chat bot is constantly responsive which ensures our customers are getting answers at all times. It provides us with excellent report breakdowns which assist us to measure and optimize the support services we are offering. Cons All of Mava functions have been fulfilling and we are excited we haven't had any challenges so far. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10016139/Mava/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)