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Mava

Reviews of Mava

4.8 (29)
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Pros

  • I like using Mava because it made it easy to manage support tickets. Its user friendly interface is the best thing about it.

  • Mava customer chatting bot is the best thing we have had for our support services. The metrics and performance insights keeps us enlightened on ways to improve our services delivery.

Cons

  • This marketing is very poor and they are scaling only on web.

  • Because Mava AI is trained on large datasets, gathering and preparing them can be costly and time-consuming.

Showing Most Helpful

Showing 25 of 29 reviews

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Pereira S. avatar
Pereira S.
Informatics Engineer
Information Technology and Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 22, 2024

"Redefining Customer service excellence with Mava"

Overall: With Mava we now resonate with the famous quote, " satisfied customers is the best business strategy". We have been able to reduce the resolution time to client queries by 75%

Pros: The implementation phase was such a smooth sail. It was backed up by lots of guides available online and detailed technical information offered by it's world class support team. Mava interface is way to simple, sleek and we'll organized which enable us to utilize it for our daily customer service operations. Once we set it up we added instant answers to the chatbot and in addition to the AI bots we have been able to make it easy and fast for customers to get help they need anytime and so instantly. Live chats enable us to have personalized engagement with our clients. Metrics reports enable us spot improvement rooms in our support services

Cons: Mava operates efficiently with no crashes. Also constant updates enhances it every other time.

Queenshi J. avatar
Queenshi J.
Student
Education Management, 1,001-5,000 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 4, 2024

"Supporting and managing support community with live chat support"

Overall: Mava provides access to multiple customer support tools over multiple sites like discort , telegram where i can easily use ai live chatbot for replying to ticket support of customers.

Pros: Mava ai toolkit and nlp features is what makes mava best customer supporting website where we can easily manage and update customer with live chat support. Mava ui interface is also what i am in love as it is so smooth and reliable to use and can be easily operated.

Cons: Mava is best with lot of ai inbuilt tools and i dont find any dislike about it till now so 10/10 in my opinion’s.

Switched From: Alana
Reasons for Switching to Mava: In alana ,Technical support providing to customer was little bit tricky and need additional learning to operate alana, whereas mava is easy to use and has user friendly interface to use it.
Tina S.
COO
Information Technology and Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
2.0
Features
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
January 9, 2024

"Lot of features, but could be easier to use"

Pros: Lots of features, such as pre-configured responses, analytics, customizable categories, etc.

Cons: You need to go to a separate management website to answer users' questions, AFAIK.

Reasons for Choosing Mava: I used it previously at Perpetual Protocol, so wanted to stick with the same platform and not have to learn a new one.

Vendor Response

By Mava on May 1, 2024
Hi Tina, Thanks for your review - we've recently added an improved Discord <> Mava sync, which enables teams to seamlessly respond from Discord, in addition to responding from our Dashboard.
Rohit S. avatar
Rohit S.
cad designer
Luxury Goods & Jewelry, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
September 14, 2024

"Best for 3rd party customer support."

Overall: Best for scaling customer support on web so you can easily manage your customers.

Pros: Incredibly support team to handle your customers.

Cons: This marketing is very poor and they are scaling only on web.

Zack R. avatar
Zack R.
Public Relations Specialist
Computer Games, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 12, 2024

"Gearing up customer support with Mava, the foretold future of customer support."

Overall: Mava has been giving us a state-of-the-art experience that as enabled us to provide our customers with very reliable customer support services. It has given our customer support delivery a new future which has made it easy for us to have well established relations with our customers.

Pros: It was so impressive how quick it was for us to build and train our Mava chatbot to provide our customers with instant responses. Mava analytics dashboard which makes it easy for us to monitor the performance our customer support services. Mava team shared inbox which allows us to consolidate our support services in one space for easy collaboration.

Cons: Mava has been doing exceptionally well for us and moreso, it has not given us anything not to like about it.

Alice N.
Community Ops
Internet, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 8, 2024

"Mava is an essential component to managing your community. "

Pros: The ability to pull support tickets from multiple platforms, the uptime of the service, and the quick response from the Mava team when you need help.

Cons: There aren't any cons I can think of, its a solid product.

Alternatives Considered: TicketTool
Reasons for Choosing Mava: Mavas tooling allows us to understand more clearly what our communities needs are, and what problem areas to focus on, its also one of the best products available for web3 support.
James P.
Director of Community
Entertainment, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 18, 2023

"Great product & team"

Overall: Extremely positive, we had an issue early on and [sensitive content hidden] and the team jumped on a call right away to make things right.

Pros: Easy to setup, use, and responsive team.

Cons: Occasionally the AI hallucinates, and I know that isn't a Mava issue as much as it is an AI issue.

Reasons for Choosing Mava: More features and at the time it was free.
Switched From: TicketTool
Reasons for Switching to Mava: Mava had more features and at the time was free. Loved being able to assign tickets and categorize.
Fabio S A. avatar
Fabio S A.
Waitress
Restaurants, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 24, 2024

"Mava is the best product to show support to our guests."

Overall: Mava is allowing us to show excellent support to our restaurant guests at any given time whether the restaurant is open or closed. It gives us an AI bot that automatically responds to guests queries leaving only the critical issues to be handled by the available attendant in the restaurant .

Pros: Mava allows us to personalize our support services to our restaurant guests using a AI chatbot. It allows us to speed up our response rate to queries from our guests. Mava analytical tools gives us easy to interpret reports which allows us to learn better ways to optimize and improve our support services. It has a swift transition of tickets from the AI bot to the support agent available in the restaurant which allows us to easily give our guests support to critical issues.

Cons: Mava support team has walked with us all through which has made our experience very smooth. We have no dislikes towards Mava.

Neil D. avatar
Neil D.
Sr. Sales Manager
Real Estate, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 13, 2024

"Mava gives us possibilities to level up our support services to customers and clients."

Overall: Mava help us ensure that our customers and clients are receiving the instant support services they need at all times. It has been a exceptional experience using it and we are happy how it has helped us improve our support services.

Pros: Mava interface is so smooth which makes it an easy platform for us to use. It was so easy for us to setup Mava and add instant answers to the chatbot. The support team is so responsive and offers us with professional services everytime we need help. The AI bot supports our customers queries really well providing them with the Instant answers they want. The performance metrics gives us insights that always keeps us aware of the functioning of our support services.

Cons: Mava excellent support services has made our experience so smooth and flawless. It has given us nothing to be disliked about it.

Moses W. avatar
Moses W.
Clinical Nurse Specialist
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
May 15, 2024

"Giving patients quick support services with Mava."

Overall: Mava has been giving us an incredible experience when offering support services to our patients. It allows us to ensure that support services are always available to our patients even when we are not available. Our patients are able to engage the bot and get fast answers to most common questions that they have.

Pros: Mava AI chat bot is the most amazing part about it. It allows us to always offer our patients with answers even when we are not available. Mava provides us with efficient metrics about our support services which allows us to optimize and make our support services even better. The pricing is affordable and we do not to dig deep into our pockets to pay the subscription fee.

Cons: Mava works well for us and has been so reliable. Nothing about Mava has failed to please us.

Catherine MC D. avatar
Catherine MC D.
Chief Data Scientist
Information Technology and Services, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 24, 2024

"Mava - Empowering customer services"

Overall: We have had a remarkable user experience which have allowed us support, handle inquiries and requests from clients instantly.

Pros: Mava's simplicity is the jewel of the crown. It was soo easy to integrate and configure Discord, Telegram and emails. Mava's intuitive and powerful dashboard unifies and connect all these platforms into one inbox which makes it easy to access tickets and queries. Inclusion of AI has enhanced it's functionalities which has allowed us add instant answers into our chatbot to provide our clients with quick responses. Mava has personalized engagement with clients

Cons: Mava is amazing and with no downtimes at all

Muresan I. avatar
Muresan I.
Consultant
Insurance, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 13, 2024

"We didn't imagine just how much we needed Mava to streamline our support services delivery."

Overall: Mava incredible performance has made us realize just how much we needed such a tool to deliver top quality support services to our customers. It has given a very simple and effective support services delivery experience.

Pros: Mava customer chatting bot is the best thing we have had for our support services. The metrics and performance insights keeps us enlightened on ways to improve our services delivery. Updating and feeding our chatbot with the right responses has been easy. Mava has a clean and friendly customers engagement interface.

Cons: We are more than okay with all areas that concern Mava. Thankfully nothing has been off the mark.

Adelia D M. avatar
Adelia D M.
Senior Field Service Engineer
Machinery, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 25, 2024

"A steadfast support system for clients and customers."

Overall: It has been the best experience using Mava customer support system to offer support services to our clients and customers. It breaks all the barriers between us and delivery of top quality support services to our customers.

Pros: Mava incredible support team made our implementation and setup very easy and swift. The chat bot is constantly responsive which ensures our customers are getting answers at all times. It provides us with excellent report breakdowns which assist us to measure and optimize the support services we are offering.

Cons: All of Mava functions have been fulfilling and we are excited we haven't had any challenges so far.

Cristian F. avatar
Cristian F.
Sales Operations Manager
Retail, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 8, 2024

"A fabulous customer support channel for improving services delivery."

Overall: We have had a very healthy overall experience with Mava. It has helped us build up a very strong customer support framework that sees us providing our customers with timely support services.

Pros: Mava bot makes it easily possible for us to instantly respond to our customers communications. It has a reliable performance dashboard that provides us with accurate insights that helps improve support services delivery. The interface is so simple and we find it very convenient to use it to support our customers.

Cons: Thankfully, Mava has never failed us or given us any unpleasing aspects to hate about.

Ravi A. avatar
Ravi A.
Consultant Nephrologist
Hospital & Health Care, 5,001-10,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 13, 2024

"An intuitive tool for quick customer support."

Overall: Mava has given us an amazing experience allowing us to offer our patients with quick access to the support and the information they need from us.

Pros: Straightforward and easy to setup instant replies. Simple to read reports about customer support performances. Effortless to track customer tickets and inquiries.

Cons: We have not had any dislikes for Mava. All about it has been incredibly perfect.

Grace N.
Volunteer
Religious Institutions, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 30, 2024

"My Overall Overview of Mava"

Overall: Mava boost communication across multiple channels in one single integrated repository.

Pros: I like how Mava enhances customer support by integrating with external applications such as Discord and Telegram.

Cons: There can be a learning curve for new users who aren’t familiar with customer support programs.

Shubham S. avatar
Shubham S.
Marketer
Real Estate, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 9, 2024

"Game-Changer in Project Management"

Pros: I loved how easy mava was to organize tasks and collaborate seamlessly with my team. Mava is a game-changer for project management, making complex tasks feel effortless. Highly recommended!

Cons: Mava was occasional slow during peak usage times, which impacted loading speeds and responsiveness.

Arundhati S. avatar
Arundhati S.
Software Engineer
Computer Software, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 25, 2024

"Everything is at one place"

Pros: Mava Ui is very simple and easy to use. anyone can easily use mava

Cons: Sometime it takes time to load on my desktop

Mittu A.
Front Office Manager
Hospitality, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 1, 2024

"Mava's UI is best"

Pros: I like using Mava because it made it easy to manage support tickets. Its user friendly interface is the best thing about it.

Cons: If there was more option for customization it'd be great.

Elizabeth T.
Head of sales
Financial Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 28, 2024

"My review about Mava"

Overall: It has helped in the management of our support community through processing and replies of ticketed customers. It has been an extremely positive step in the right direction towards attaining our overall goal.

Pros: One of the most standout feature about this platform is the AI bots that allows quick customer assistance with engaging live chats that replies and processes any errors that customers might have encountered.

Cons: It has been a positive experience with this platform. No crashes or bugs encountered since it use.

Verified Reviewer
Software Engineer
Information Technology and Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 8, 2024

"Best customer support "

Overall: My overall experience with mava is awesome and it is worth it

Pros: Lot's of features, like customer support,pre configured response, analysis Manage support request from web Track the support

Cons: I didn't find any cons, it's a solid product for the customer support

Kaushal Kishor S. avatar
Kaushal Kishor S.
Marketer
Real Estate, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 25, 2024

"Amazing Product"

Pros: The best thing about mava is, It enables support with Telegram, Discord, and email, all from a single dashboard.

Cons: What I least about Mava is, it's price is little high

Debasmita D. avatar
Debasmita D.
Software Engineer
Information Technology and Services, 501-1,000 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 25, 2023

"My amazing Experience with Mava AI."

Pros: Mava AI can operate on edge devices with constrained computing power and process data in real-time. This makes it appropriate for a range of scenarios where quick and effective decision-making is essential.

Cons: Because Mava AI is trained on large datasets, gathering and preparing them can be costly and time-consuming.

Moheth K.
Lead Marketing Manager
Marketing and Advertising, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 17, 2024

"My experience with Mava."

Overall: I loved using this tool "Mava". It's an amazing tool.

Pros: The best feature about Mava is that we can manage supports tickets of discord and telegram in this tool. It's AI is also great.

Cons: They should provide better demos for new users.

Abhed R.
Front Office Manager
Hospitality, 501-1,000 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 19, 2024

"Mava review: most natural conversational AI platform."

Overall: Overall, it's easy to use and reliable tool.

Pros: The AI responses generated by AI is natural and most reliable. We have full control over client's queries on Mava.

Cons: I hope integration with other messenger platform was available.