# Calilio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Calilio the right Business Phone Systems solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10016146/Calilio/reviews --- Calilio 4.3 (18) [View alternatives](https://www.capterra.com/p/10016146/Calilio/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 2nd, 2026 # Reviews of Calilio Ease of use 4.6 Customer Service 4.3 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MF Mohamad F. CEO Marketing and Advertising Used the software for: 6-12 months ### "Reliable and User-Friendly VoIP Solution" June 9, 2025 5.0 My overall experience with Calilio has been very positive. It is simple to use, reliable, and supported by a responsive team, making communication smooth and efficient. Pros High-quality calls with crystal-clear audio, zero delay, and uninterrupted connection. Prompt and friendly support team. Competitive call rates, ideal for small to medium-sized businesses. Cons Honestly, there’s nothing I disliked about Calilio; it consistently met all our needs and exceeded expectations. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) We switched to Calilio because its dashboard is much easier to use, even for non-technical users. It also offers reliable call quality and better support, improving communication efficiency and reducing downtime. Review Source Response from Calilio September 5, 2025 Dear Mohamad, Thank you for your feedback! We’re thrilled to know you find Calilio a reliable and user-friendly VoIP solution. Delivering a seamless communication experience is what we strive for and your words mean a lot to our team. — Calilio Team EM Elise M. Tech Content Writer Writing and Editing Used the software for: 6-12 months ### "Essential Communication Tool for Skill Assessment" April 20, 2025 5.0 The platform is really easy to use with 24/7 availability of the support team to any issues quickly. Pros The call recording and search functionalities enable our team at SkillAssessmentAustralia.com to efficiently track client interactions, ensuring accurate and personalized support throughout the assessment process. Cons Expanding the range of integrations with other project management tools would further enhance our workflow efficiency. Review Source Response from Calilio September 7, 2025 Dear Elise , Thank you for sharing such thoughtful feedback! We’re delighted to hear that Calilio’s call recording and search features are helping your team at SkillAssessmentAustralia.com deliver accurate and personalized client support. It’s rewarding to know we’re contributing to your assessment process in a meaningful way. We also appreciate your suggestion regarding expanded integrations—we’re always working to enhance our platform and will take this into consideration for future updates. It’s great to hear that you’ve found the platform easy to use and our 24/7 support team helpful. If you ever need anything further, feel free to reach out at support@calilio.com—we’re here for you anytime. Thanks again for being a valued part of the Calilio community! AM Andrew M. President Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "No responsibility for their poor service." October 28, 2025 1.0 I did my research to find a virtual telephone number from Ireland that would support SMS messaging, Calilio's website said it did just that. I signed up, purchased a US number, then purchased a phone number in Ireland, however it did not support SMS. I contacted Calilio tech support and they informed me that the website was wrong, and SMS messaging is not supported. I asked for a refund and they held back $8.10 stating that these charges were not refundable to them, so they will not refund them to me. Outrageous customer service. They lie on their website, and then will not refund in full on the same day that the order was placed. Pros Nothing really, it was hard to setup and customer service is terrible. I am fairly tech savvy and it took me nearly three hours to determine their servicces were not offered as promised. Cons Customer service and their ability to accept responsibility for their shortcomings. The lie about their product offerings and then do not refund the entire amount when their services do not do the job. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) I needed a virtual telephone number from Ireland Review Source Response from Calilio November 3, 2025 Thank you for your feedback. Please share your account details with us at refund@calilio.com so our team can review your case in detail. Regarding the number, our website displays number availability and feature support (including SMS capability) based on live carrier data. The system lists only currently available numbers along with their supported capabilities. Once we receive your information, our billing and technical teams will verify the transaction details and refund status in accordance with our refund policy. –The Calilio Team IM Isabella M. Technical Writer Writing and Editing Used the software for: Less than 6 months ### "Reliable Communication Solution for CDR Writing" April 15, 2025 5.0 The overall experience has been really amazing till now. Their support team is really amazing which provides 24/7 service to solve any issues if it arises. Pros The efficient call tracking and recording features enable our team to manage client interactions effectively, ensuring accurate and timely support throughout the CDR preparation process. Cons Expanding the range of integrations with the other project management tools would further streamline our workflow and enhance productivity. Review Source Response from Calilio April 23, 2025 Dear Isabella, Thank you for your thoughtful review! We’re thrilled to hear that Calilio’s call tracking and recording features have been instrumental in helping your team manage client interactions effectively during the CDR preparation process. We appreciate your suggestion regarding integration with more project management tools—this is an area we’re actively exploring to better support productivity and workflow automation. It’s also great to hear that you’ve had an amazing overall experience with our platform and support team. If you ever need assistance, don’t hesitate to reach out at support@calilio.com—we’re here for you 24/7. Thanks again for choosing Calilio! ET Everet T. Social Media Head Writing and Editing Used the software for: 6-12 months ### "Great Solution for Communication" April 11, 2025 5.0 The overall experience till now has been amazing. If more integrations can be added then it would be more better than this. Pros The call recording and search functionalities enable our team at Writelion to efficiently track client interactions, ensuring accurate and personalized support throughout our content development process. Cons Expanding the range of interactions with other project management tools would further enhance our workflow efficiency. Review Source Response from Calilio April 23, 2025 Dear Everet, Thank you for the great feedback! We're glad to hear that Calilio’s call recording and search functionalities have helped your team at Writelion deliver accurate and personalized client support throughout your content development process. We appreciate your suggestion on expanding integrations with project management tools—it’s a valuable insight, and we’re actively working on enhancing those capabilities to boost workflow efficiency. It’s wonderful to know your experience so far has been amazing. If you need any assistance, our support team is here for you 24/7 at support@calilio.com. Thanks for being a valued part of the Calilio community! MV Mariska V. owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "BE CAREFUL!!" May 14, 2025 1.0 BE CAREFUL!! I bought the service with the purpose of connecting a US phone number to my mobile for business. From day one, I faced problems.. First, the number I bought was not working, then the connection to my mobile was not working.. They fixed it, and it seemed to work for a week or two before it stopped working again. They fixed the number, but the problem was forwarding the calls to my mobile. After many back and forth and waiting... at the end, they informed me that they can not find fix the problem. I paid for a year and they refuse to compensate me for anything, saying the number received calls during the few days it was working.. Very unreasonable since I paid for the whole year and was expecting to pay for a stable working service. Pros I bought the service to have a US business phone number that forwarded calls to my mobile. The online platform layout seems nice, but the service was not working. Cons The service didn't work and they didn't compensate me for the yearly fee I paid. Alternatives considered [RingSense](https://www.capterra.com/p/10018949/RingSense/) Reason for choosing Calilio They seemed to be a reliable service provider. Review Source Response from Calilio September 7, 2025 Thank you for your feedback, and we’re truly sorry for the difficulties you’ve faced. At Calilio, we take reliability and customer satisfaction seriously, and we understand how important stable call forwarding is. After thorough review and multiple support sessions, we found forwarding works with other numbers, but your specific number seems blocked by your telecom provider, beyond our control. Our team verified all platform settings are correct and kept you fully informed. While we can’t modify third-party networks, you can use an alternate number for forwarding or receive calls directly via Calilio web/mobile apps with stable delivery. We appreciate your patience and remain committed to supporting you and restoring confidence in our platform. Thank you for choosing Calilio, and we hope to restore your confidence in our platform. Warm regards, Calilio Support Team OS Oliver S. SEO head Computer & Network Security Used the software for: 6-12 months ### "Great VoIP Platform with great service and support" April 10, 2025 5.0 The experience with the Calilio till now has been really good. Their service has been really good. If there is any issue, the support team is available 24/7 to solve the issue. Pros The best thing I like about Calilio is its 24/7 support. The platform is really easy to use. Also the platform is very budget-friendly. Cons The numbers from more countries can be provided by Calilio, which will be really helpful for me. Review Source Response from Calilio April 23, 2025 Dear Oliver, Thank you for your kind words and thoughtful review! We're delighted to hear that you've found Calilio easy to use, budget-friendly, and backed by reliable 24/7 support—that’s exactly what we aim to deliver. We appreciate your suggestion regarding expanding number availability in more countries. Your input is valuable, and we’re working on broadening our global reach to better serve users like you. If you ever need any help, feel free to contact us anytime at support@calilio.com. We're always here for you! Thanks for being a part of the Calilio community! CD Caspar D. Content Manager Writing and Editing Used the software for: 6-12 months ### "Great Platform and Service." December 22, 2024 5.0 The experience with the calilio in our business has been very rewarding. With cost efficient in call rates as well as plans and numbers, contacting with our clients has been cost-effective. Overall, our business expenditure has also been decrease with calilio. Pros Easy to use platform with simple user interface. Covers most of the features that is required for my business-like call transcript, AI reports. Mainly 24/7 support of Calilio has been brilliant, if any issues arise, they solve it very quickly. Cons The integration feature is missing in Calilio that could have added more value in the product. But the team of Calilio has kept updated regarding the integration to our team. Review Source Response from Calilio April 23, 2025 Dear Caspar, Thank you for your kind words! We're thrilled to hear Calilio has positively impacted your business with features like call transcripts, AI reports, and reliable 24/7 support. We appreciate your feedback regarding integrations and are glad our team has kept you informed—enhancing this is a key focus for us. It’s rewarding to know Calilio is helping reduce costs and streamline communication. For any assistance, feel free to contact us at support@calilio.com. Thanks for being with us! CT Charlotte T. Business Development Officer Writing and Editing Used the software for: Less than 6 months ### "Smart Call Solution for a Smart Digital Team" April 20, 2025 5.0 Overall experience with Calilio has been really good. Their support team is available 24/7 to solve any issues quickly. Pros The call tracking and analytics features help our Suvedas team keep every client interaction clear and on record, which improves our project delivery. Cons We'd love more integration options with project tools we already use for better workflow automation. Review Source Response from Calilio April 23, 2025 Dear Charlotte, Thank you for the great feedback! We’re glad to hear that Calilio’s call tracking and analytics features are helping the Suvedas team streamline client communication and enhance project delivery. We appreciate your input on integration options—it’s a valuable suggestion, and we’re continuously working to expand compatibility with popular project tools to improve automation and workflow. We’re also happy to hear that your overall experience has been positive and that our 24/7 support has met your expectations. If you ever need assistance, don’t hesitate to reach out at support@calilio.com. Thanks for choosing Calilio and being part of our growing community! HJ Henry J. PM Writing and Editing Used the software for: Less than 6 months ### "Seamless Communication for Growing Tech" April 25, 2025 5.0 Overall, Its good experience using Calilio. It has become more than 2 to 3 months, we started to use calilio. Pros The intuitive interface and efficient call tracking features have significantly improved our team's coordination and client interactions at Suvedas Cons We would appreciate more comprehensive training materials to help new team members get up to speed quickly. Review Source Response from Calilio September 7, 2025 Dear Henry, Thank you for sharing such thoughtful feedback! We’re glad to hear that the intuitive interface and efficient call tracking have improved your team’s coordination and client interactions at Suvedas. We also appreciate your suggestion regarding more comprehensive training materials. Our team will work on enhancing these resources to make onboarding even smoother for new members. It’s wonderful to know Calilio has been a positive part of your workflow over the past few months and we look forward to continuing to support your success. — Calilio Team MH Matilda H. Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Enhacing Client Communication for Content Service." April 16, 2025 5.0 Client communication , making the management of inquiries and follow-ups more organized. Pros The clean interface and fast call logs helps our team handle client communications quickly and professionally. Cons Expanding the range of integration with other project managements tools Review Source Response from Calilio April 23, 2025 Dear Matilda, Thank you for your valuable feedback! We’re glad to hear that Calilio’s clean interface and quick access to call logs are helping your team enhance client communication and stay organized with inquiries and follow-ups. We appreciate your suggestion regarding broader integrations, and we’re actively working on expanding compatibility with popular project management tools to further improve workflow efficiency. If you ever need support, feel free to contact us at support@calilio.com—we’re here 24/7 to help. Thanks for being a part of the Calilio community! DS Dominique S. Sales manager Telecommunications Used the software for: 6-12 months ### "Best VoIP provider" December 29, 2024 5.0 Easy to use and Good cost feature for individual and business. Pros Best user-friendly to use and has great 24/7 support team. Cons Calilio could have integration and video conferencing. Review Source Response from Calilio April 23, 2025 Dear Dominique, Thank you for the great review! We’re happy to hear that you find Calilio user-friendly and that our 24/7 support team has met your expectations. We appreciate your suggestions regarding integration and video conferencing features—these are valuable insights, and we’re actively working on expanding our platform to meet evolving needs. We’re glad Calilio has proven to be a cost-effective and easy-to-use solution for both individuals and businesses. If you ever need assistance, feel free to reach out at support@calilio.com. Thanks again for being part of the Calilio community! MS Marcus S. Manager Writing and Editing Used the software for: Less than 6 months ### "Reliable Communication Solution and Managing Client Communication." April 10, 2025 5.0 Reliable Communication solution for Enhanced Scheduling and Managing Client Communication. Pros The ability to search and access previous call records quickly helps our team maintain accuracy when handling client assessments and inquiries. Cons An expanded range of integrations with other tools would further streamline our workflow. Review Source Response from Calilio April 23, 2025 Dear Marcus, Thank you for sharing your experience! We’re glad to hear that Calilio’s call search and record features are helping your team maintain accuracy and streamline client communication during assessments and inquiries. We appreciate your feedback on expanding integrations—this is definitely on our roadmap as we work to improve workflow automation and flexibility for our users. If you ever need support, don’t hesitate to reach out at support@calilio.com—we’re here for you 24/7. Thanks for choosing Calilio as your communication partner! AC Adrian C. Business Developement Education Management Used the software for: 6-12 months ### "Great platform for my e-commerce " January 2, 2025 5.0 So far, I am having fruitful experience with their service and the app itself. Thank you! Pros The designs and interfrace of this software is really awesome. It's smooth functioning is helping for my work efficieny. Loving it! Cons Although Calilio is providing its best servies in terms of features, I am more concerned about its integration. It will be efficient to work with different features in a single platform. Review Source Response from Calilio April 23, 2025 Dear Adrian, Thank you for the wonderful feedback! We’re so glad to hear that Calilio’s design and smooth functionality are helping boost your work efficiency—especially in your e-commerce operations. We truly appreciate your thoughts on integration improvements. Expanding our integration capabilities is a top priority, and your input helps guide our progress in creating an all-in-one, seamless experience. We’re thrilled to know your experience has been fruitful so far. If you ever need assistance, our team is available 24/7 at support@calilio.com Thanks for choosing Calilio! RP Ramos P. Operational Manager Information Technology and Services Used the software for: Less than 6 months ### "User Friendly!" December 27, 2024 5.0 Calilio is a user-friendly VoIP provider offering easy setup, responsive customer support, and robust features like call management and analytics. It stands out for scalability, global reach, and reliable call quality, making it a solid choice for businesses seeking seamless communication solutions. Pros The Software is very easy to use. The quality of the connections has been great. Cons What I like least about Calilio is its Integration Review Source Response from Calilio April 23, 2025 Dear Ramos, Thank you for taking the time to share your experience! We're thrilled to hear that you find Calilio easy to use and that the call quality has been meeting your expectations. We appreciate your feedback on integration—it's a valuable area we're actively working to improve, with the goal of making Calilio even more flexible and compatible with your workflow. It’s great to know that our features and support are contributing to a smooth and scalable communication experience for your business. If you ever need help, feel free to reach out anytime at support@calilio.com Thanks again for choosing Calilio! AF Anastasia F. Content Manager Writing and Editing Used the software for: Less than 6 months ### "Really impressed with the software." January 2, 2025 5.0 Pros Calilio has easy to use interface and very good costing price. Cons Calilio could have add integration and video calling feacture. Review Source Response from Calilio April 23, 2025 Dear Anastasia, Thank you for your positive review! We’re thrilled to hear that you find Calilio’s interface easy to use and appreciate the cost-effectiveness. We also value your feedback regarding integrations and video calling features. These are areas we’re actively exploring for future updates to enhance your experience even further. If you need any assistance, don’t hesitate to reach out to support@calilio.com. Thanks for choosing Calilio! EW Ethan W. Team lead Writing and Editing Used the software for: Less than 6 months ### "Realiable and Efficient Solutions for Resourse Management" January 13, 2025 4.0 Calilio Streamlines communications and ensure every interaction in tracked and leaving no gap even during the busiest days. Pros Calilio integrates smoothly with our existing tools and saving us time switching between platforms. Cons There is room for improvement in the integration options to support a broader range of platforms. Review Source Response from Calilio April 23, 2025 Dear Ethan, Thank you for your feedback! We’re thrilled to hear that Calilio’s seamless integration with your existing tools has saved your team time and improved resource management. We appreciate your suggestion about expanding integration options and are actively working on enhancing compatibility with more platforms to further streamline your workflow. It’s great to know that Calilio has helped streamline communications and ensured no interaction is missed, even during the busiest times. If you need any assistance, feel free to reach out to us at support@calilio.com. Thanks for being part of the Calilio community! PG Peter G. director Hospitality Used the software for: Less than 6 months ### "Horrible experience" February 5, 2025 1.0 Horrible experience. Over 3 months wasted many voicemail never arrived many text messages got lost, my phone never rang. They took a full year payment... Still waiting for weeks to receive my PAC code to reactivate my number. Just unprofessional and disrespectful. Pros nothing at all they are unprofessional and waste of time Cons Horrible disrespectful wasted my time and my money.. Review Source Response from Calilio April 22, 2025 Dear Peter, We’re truly sorry to hear about your experience and completely understand how frustrating it must have been. Porting a UK number involves coordination with telecom providers and must comply with strict regulatory requirements, which can occasionally lead to delays beyond our direct control. However, we always strive to ensure this process is as smooth and transparent as possible for our users. After reviewing your account, we’re glad to confirm that the necessary actions have already been taken. Your PAC code has been successfully issued, and the refund process has also been initiated as per your request. We appreciate your patience throughout this process. Your feedback is extremely valuable to us and helps us continue to improve our service. If there's anything else we can assist you with, our support team is always here to help. Similar Products Featured