# Zoom Contact Center Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zoom Contact Center Software - reviews, pricing plans, popular comparisons to other Contact Center products and more. Source: https://www.capterra.com/p/10016220/Zoom-Contact-Center/ --- # Zoom Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Zoom Contact Center ## What is Zoom Contact Center? Zoom Contact Center is an AI-powered Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results. ## What is Zoom Contact Center used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Call Center Workforce Management](https://www.capterra.com/call-center-workforce-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zoom Contact Center?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://zoom.us&name=Zoom Contact Center) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoom Contact Center 5.0 (1) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (0) Value For Money 5.0 (1) Value For Money 4.6 (0) Customer Service 5.0 (1) Customer Service 4.7 (0) ## Zoom Contact Center alternatives [Dialpad Ai Contact Center](https://www.capterra.com/p/300449/Dialpad-Contact-Center/) [0.0](https://www.capterra.com/p/300449/Dialpad-Contact-Center/#reviews) Starting price $80.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/300449/Dialpad-Contact-Center/) Highest Rated [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) [4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/29589/CallCenterNOW/) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (569)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) [Aircall](https://www.capterra.com/p/184709/Aircall/) [4.2 (464)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184709/Aircall/) ## Features AI summary Based on 1,279 Contact Center reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating contact center software: - **Caller ID** (**45%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) Zoom Contact Center is designed to provide contact center teams with core communication tools in a single platform. Its capabilities support day-to-day customer interactions across service channels, helping businesses manage conversations more efficiently, maintain visibility into support activity, and give teams a centralized environment for handling customer communications. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Chatbot AI-based platform which conducts a conversation via auditory or textual methods IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Zoom Contact Center 4 features Tickets are automatically assigned to specific agents based on predefined rules AI-based platform which conducts a conversation via auditory or textual methods Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Humashankar V. Engineering Leader Financial Services ### "Perfect Solution for Customer Centric Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 19, 2024 Overall my view has been overwhelmingly positive Pros Its ability to provide a seamless and integrated customer experience across multiple channels, mainly its interface and easy setup Cons Some features require more time to master Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.