# Sunoh Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sunoh the right Medical Transcription solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10016372/Sunoh/reviews --- Sunoh 4.1 (36) [View alternatives](https://www.capterra.com/p/10016372/Sunoh/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Sunoh Ease of use 4.2 Customer Service 4.2 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Reneisha H. Clinical Programs Manager Hospital & Health Care Used the software for: Less than 6 months ### " Useful AI Documentation Support for Healthcare Teams" May 8, 2026 4.0 Overall, my experience with Sunoh has been positive from a healthcare operations perspective. It offers helpful tools for improving documentation efficiency and supporting providers in busy clinical environments. While no platform is perfect, it has the potential to save time and support better workflow organization when used consistently. Pros I liked that the platform helps streamline documentation and makes it easier for providers to capture important details during patient encounters. It can help reduce some of the administrative burden and improve workflow efficiency in a busy healthcare setting. Cons Like many AI-assisted documentation tools, there can still be a learning curve and occasional inaccuracies that require review and editing. Integration and workflow adoption may also vary depending on the provider and practice setup. Review Source Response from eClinicalWorks May 14, 2026 Thank you for your feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with Sunoh.ai. AR Anelize R. Nurse Practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "Sunoh upgrades have helped" February 6, 2025 4.0 better recently since updates the hpi notes are much better, the sunoh recording doesn't time out or not give me a recording like it used to before where I wouild lose the information Pros Now with the improvements the hPIC notes are much better formulated and it doesn't mistake the provider for the patient Cons When having visit in other languages like Spanish information transcribed not correct. I still only use HPIC which is helpful but would love if plan and things fit where they should go based on the visit and I didn't have to do these separately Switched from [Freed](https://www.capterra.com/p/10024016/Freed/) Work implemented sunoh and freed I paid out of pocket Review Source EM Eric M. Physician Hospital & Health Care Used the software for: Less than 6 months ### "Sunoh over-promises, under-delivers" December 5, 2025 2.0 I tried Sunoh because it was recommended for use with eClinical Works. I ended up switching back to the previous AI scribe I'd used (Freed) because it was better for half the cost. Other physicians in our medical group have also become frustrated and stopped their subscriptions to Sunoh. Pros Not much. It does a reasonable job of summarizing the H&P (although it still needs to be heavily edited, see below). Cons Sunoh makes a lot of errors. I spend as much time cleaning up mistakes as I used to spend just dictating notes myself. Sometimes Sunoh changes things that shouldn't be changed. Just one Example, I told a patient I was going to prescribe a steroid ointment, Sunoh said I was prescribing a cream (ointments & creams are very different things, as any dermatologist will tell you). Why would it do that? In the assessment and plan, Sunoh often changes the diagnosis. Example: even though I've entered a diagnosis of uncontrolled diabetes (E11.65), Sunoh hears me talking about diabetes and assigns a new diagnosis of diabetes without complications (E11.9). It's like the system is trying to be helpful, but it's actually creating more work for me to cut the plan from E11.9 and paste it under E11.65. Unlike prior AI software I've used, Sunoh doesn't allow me to instruct it on my preferred style. There's a button that asks, "Was this helpful?" but if you click "No" it doesn't allow you to offer specific feedback on why. The folks at eCW have been entirely unhelpful at addressing these problems when I've brought them to their attention. Sunoh has a window on the screen that gets in the way of accessing some of the EMR features, so I have to keep moving the box around to access other buttons. It's somewhat glitchy, and has sometimes stopped recording mid-visit for no apparent reason. There are many more issues, but those should give a broad idea of why I'm cancelling my $200/month subscription. Switched from [Freed](https://www.capterra.com/p/10024016/Freed/) Sunoh was recommended by eCW, they made it sound like it would integrate seemlessly and practically write the note for us. I'm actually going to switch back to Freed. Review Source Response from eClinicalWorks December 18, 2025 Thank you for your feedback. We value your input and continuously enhance our software to better meet our customers’ needs. If you have any questions or concerns, please feel free to contact your account manager. VR Verified Reviewer admin Hospital & Health Care Used the software for: 6-12 months ### "Good pricing relative to other AI scribes." January 22, 2026 5.0 Overall this has been a solid investment. It makes documentation smoother, keeps my notes more consistent, and frees up time I can spend on patient care or finishing the day earlier. If you are looking for a reliable AI scribe that meaningfully reduces typing without adding too many headaches, Sunoh is worth a look. Pros Best Value per dollar for AI scribes I've seen. Sunoh AI Scribe has become a valuable part of how we document visits. It takes a lot of the routine typing off plates and leaves us more present with patients. It catches most of what is said and turns it into usable notes. That alone has saved time each week. Cons It is not perfect. It still needs occasional cleanup, especially with complex conversations or overlapping speakers. There are times when I have to go back and adjust phrasing or correct a few details. That extra step still takes less time than doing notes from scratch, but it is worth mentioning. Switched from [Suki](https://www.capterra.com/p/201859/Suki/) Price, it was cheaper for similar features Review Source Response from eClinicalWorks May 14, 2026 Thank you for your feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with Sunoh.ai. KL Kenneth L. physician and owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Sunoh killed the Video Star (a song reference, not a violence reference.)" February 11, 2025 5.0 great product and inadequate training - much like my experience with the launch of ECW. Pros The seamless scribe feature really does work quite well. I did not go to med school to be a scribe. Cons Too many clicks to get it turned on and it shuts off many functions while on Switched from [HelloScribe](https://www.capterra.com/p/236679/HelloScribe/) Cost, very expensive to have a virtual scribe in the room, 10 dollars an hour. actually hello Rache, a philippines based company using RNs online with me. Review Source Response from eClinicalWorks March 14, 2025 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with Sunoh.ai. TL Tammy L. CFO Hospital & Health Care Used the software for: 6-12 months ### "FMFI Review" February 25, 2025 3.0 Some of our providers like using it and find it most helpful for same-day visits, ER follow-ups or extensive visits involving multiple topics. Pros It is very helpful for summarizing discussions during visits, allowing us to spend more time with the patient rather than typing. Cons It does not always capture everything accurately. It would be nice if it were better at recognizing and processing orders, prescriptions, and imaging requests correctly. Alternatives considered [Dragon](https://www.capterra.com/p/209348/Dragon/) Reason for choosing Sunoh The cost and integration with eCW was the ultimate deciding factor. Review Source nC neal C. MD Hospital & Health Care Used the software for: Less than 6 months ### "Its a good start..." February 11, 2025 3.0 There is a learning curve. I think the system is still picking up too many unnecessary information. I would like the system to know when the doctor is actually dictating rather than interpret it as a conversation so the system transcribes it verbatim. I would like the system to be more intuitive with lab results and test results and add them in the PLAN section as well. Pros The speed at which you can have a transcribed HPI is really helpful. after switching to a low volume concierge practice the price of other AI services are not justified, with sunohs pay per use this becomes a very attractive selling point. Cons not as intuitive. i find that Sunoh tends to over simplify the verbage of the plan. Switched from [DeepScribe](https://www.capterra.com/p/232206/DeepScribe/) after switching from a high volume to low volume practice. the cost for deepscribe was not justifiable Review Source TC Thomas C. Precertification Medical Practice Used the software for: 1-2 years ### "Good, but crashy" November 24, 2025 4.0 Pros Quick and easy to communicate with patients and providers without it feeling like you're pulling teeth Cons The system crashes at least twice a day and you lose any progress you have made with no way to recover Review Source Response from eClinicalWorks November 26, 2025 Thank you for your feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with Sunoh.ai. Reagan G. IT MANAGER Medical Practice Used the software for: 1-2 years ### "Great win for BIMGA!" January 24, 2025 5.0 It cuts down on time and gives us more time to focus on the patient's needs. Pros Fast, easy, and mobile! It makes the doctors schedule way faster, and they can even fit in more patients. Cons There were really no cons for us. Everything worked as promised and helped our doctors get their work done quickly. Review Source Response from eClinicalWorks March 14, 2025 Thank you for your positive review. We value your feedback and are glad to hear that your experience with us met your expectations. NG Neelay G. Family Physician Hospital & Health Care Used the software for: 6-12 months ### "Great Charting Tool. I can return to being a Physician, not a Scribe!" February 7, 2025 5.0 It's an excellent tool for all physicians and mid levels. Makes charting easier, more complete, more accurate, and helps us to actually listen to our patients instead of worrying about charting. Pros Definitely makes SOAP notes easier to complete, and more importantly, the ability to actually talk to the patient and not have to worry about typing in details so you don't forget. Cons I still think that the orders that he suggests are not accurate in most cases. If it was able to search my favorite orders and choose from there instead of coming up with a random order that it thinks that I meant. Having said that, the Assessment and Plan section has improved a fair amount with the latest update. Review Source Response from eClinicalWorks March 14, 2025 Thank you for your positive review. We value your feedback and are glad to hear that your experience with us met your expectations. RP Rajashri P. MD Hospital & Health Care Used the software for: Less than 6 months ### "Hopefully will get better " February 18, 2025 3.0 Needs improvement still is click heavy as thr EMR is. Too many steps to get started.. Right now it doesn’t save much time. Pros Scribe within the emr. Will work if improved to save time . Cons It doesn’t capture the diagnosis codes accurately. Doesn’t add visit E and M codes or CPT CODES. Doesn’t allow to send a note to the staff within the note. Switched from [Freed](https://www.capterra.com/p/10024016/Freed/) To avoid cut and pasting from another page. Review Source JD Joseph D. CIO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Healthcare Technology" January 21, 2025 5.0 It is a very mind blowing renovation in healthcare! Pros It seems to help the providers complete their workflow at a faster pace. Cons It sometimes does not recognize medication names. Review Source Response from eClinicalWorks March 14, 2025 Thank you for your positive review. We value your feedback and are glad to hear that your experience with us met your expectations. TD Trey D. Director of Information Systems Medical Practice Used the software for: 6-12 months ### "Amazing advancement in charting " January 21, 2025 5.0 The experience has been positive and well accepted at the organization with most providers. Pros The speed in learning how to use and the accuracy of the progress note once completed. Also the Spanish interpretation is a wonderful addition. Cons Nothing really disliked about it. Maybe just wish we could have had this years ago. Switched from [Dragon Anywhere](https://www.capterra.com/p/251642/Dragon-Anywhere/) Better integration and very cost effective Review Source Response from eClinicalWorks March 14, 2025 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with Sunoh.ai. mC marcus C. physician Medical Practice Used the software for: 6-12 months ### "Frequent use" February 7, 2025 3.0 It is a helpful tool most of the time. I appreciate it formulating the HPI. It is still click heavy as I often have to clean up the order section or put it in from scratch. Pros The more I use it, the better it gets on the HPI section. It seems to be better at picking up parts of the plan I mention during the visit (ordering labs/imaging/referral) Cons It is still cumbersome on the ipad to get the a/p transferred over to a note. It doesn't pickup the exam well when talking through it with a patient during the visit. Even with it capturing potential orders, it is still lacking on capturing the full plan. I've even tried saying "the plan is to..." but it is still lacking. Review Source JW Jennifer W. Office Manager Medical Practice Used the software for: 6-12 months ### "Sunoh AI New Users" January 20, 2025 4.0 Pros it does help providers with notes most specifically with new patient notes and the efficiency of these Cons I truly cannot speak for any corrections to make at this point Review Source Response from eClinicalWorks March 14, 2025 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with Sunoh.ai. MC Mike C. MD Medical Practice Used the software for: 1-2 years ### "Good, but not yet great" January 18, 2025 4.0 Good but a lot of improvement needs to made to treatment to make it a true game changer. AI is great, but need to marry it with ability to just transcribe specific information. Pros Capturing and summarizing the HPI through ambient listening Cons Inability to dictate verbatim what I want in the chart, especially the assessment and plan or treatment notes. A scribe command would be helpful. Ordering labs and meds is still a crapshoot Review Source MBK Mohammad Babar K. MD Medical Practice Used the software for: 6-12 months ### "Happy with the service " February 8, 2025 5.0 Excellent and overall best performance and affordable Pros Well captured and way easy to integrate and accurate Cons Lack of automatic communication with the EMR for not integrated with Dx codes and sending referrals and automated test ordering capabilities Review Source Response from eClinicalWorks March 14, 2025 Thank you for your positive review. We value your feedback and are glad to hear that your experience with us met your expectations. SE Seth E. Physician Medical Practice Used the software for: 6-12 months ### "Sunoh review" February 7, 2025 5.0 Excellent. Cut down my time of documenting by 50% and does better job than before Pros Add diagnosis to my visit . Also gets improvements so much much better than 6 months ago Cons Problem added by AI can be so similar to one already placed in moye Review Source Response from eClinicalWorks March 14, 2025 Thank you for your positive review. We value your feedback and are glad to hear that your experience with us met your expectations. PM Praveen M. Provider Medical Practice Used the software for: 6-12 months ### "Better Patient Conversations and engagement" February 10, 2025 4.0 Pros Provides me sometime to get the hang of the issues the patient is having and it allows me to have an eye contact with them. Also, I dont have to take my system home and finish documentation. Cons It would have been great if it would have allowed to bring in the past data. Review Source Response from eClinicalWorks March 14, 2025 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with Sunoh.ai. JW Jason W. SME Health, Wellness and Fitness Used the software for: 1-2 years ### "Bringing the doctor-experience back! " January 21, 2025 5.0 Patients like the concept and appreciate the eye contact with the providers. From a admin side, I love working with the eCW staff. They are like coworkers to help out with any questions/issues. =) Pros It brings the provider back face-to-face with the patients. Cons Needs some improvement with the voice recognition between the provider and patient when the voices are similar. Review Source Response from eClinicalWorks March 14, 2025 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with Sunoh.ai. DM Dania M. Physician Medical Practice Used the software for: 6-12 months ### "review of sunoh" February 11, 2025 5.0 Very good, feel it saves me time and captures points which I may not have included in my note otherwise Pros Makes dictation easier and cuts back on time spent typing Cons Needs improvement in providing diagnoses codes, plan discussed with patient Review Source Response from eClinicalWorks March 14, 2025 Thank you for your positive review. We value your feedback and are glad to hear that your experience with us met your expectations. SA Samar A. MD Medical Practice Used the software for: Less than 6 months ### "Sunoh Review" March 9, 2025 4.0 Positive experience overall. The more you use it, the easier/more efficient and accurate it gets. Pros Makes completing notes faster. Accurate note taking. Cons Takes time to get used to the technology Review Source Response from eClinicalWorks March 14, 2025 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with Sunoh.ai. MF Michelle F. Chief Physician Executive Hospital & Health Care Used the software for: Less than 6 months ### "Chief Physician Executive" February 6, 2025 4.0 Overall I am encouraged by the decrease in time required for documentation and I think this is going to help my efficiency significantly. Pros Shortens time required for documentation! Allows for me to go back and review visits and make sure I haven't missed anything. Does a nice job summarizing sometimes complicated conversations with patients. Cons Sometimes Sunoh puts treatment plans or summaries in HPI in addition to putting them in the treatment section. I would prefer this not happen, although I believe this is a personal style preference and may not be generalizable. Review Source DF Debbie F. Director of QI and Clinical Systems Medical Practice Used the software for: Less than 6 months ### "2025 Review of Sunoh-AI" February 18, 2025 4.0 Only using this with one provider who has described her satisfaction has improved as she uses it more Pros Accuracy of the summaries. Ability to edit when necessary, recording is available for one week. Cons Information that a provider prefers to be in a specific category such as HPI or assessment, but the information goes into a different area. Review Source Response from eClinicalWorks March 14, 2025 Thank you for your positive review. We value your feedback and are glad to hear that your experience with us met your expectations. KL Kristina L. Practice Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Great AI implementation with a few glitches" February 7, 2025 4.0 its been great with a few glitches like logging out while in a room with patients. Pros We like the advantage of real-time charting Cons not able to include billing/procedure codes through ipad version Review Source Similar Products Featured ## Related categories [Medical Transcription](https://www.capterra.com/medical-transcription-software/)[Speech Recognition](https://www.capterra.com/speech-recognition-software/)[Transcription](https://www.capterra.com/transcription-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.