--- title: "OnBoard Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OnBoard Software - reviews, pricing plans, popular comparisons to other Risk Management products and more." source_url: "https://www.capterra.com/p/10016458/Onboard/" page_type: "product" language: "en" --- # OnBoard Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OnBoard ## What is OnBoard? OnBoard by MVSI is an end-to-end merchant onboarding and compliance platform supporting risk management across regulated payments and fintech. It applies KYB, AML screening, underwriting, and risk decisioning throughout the onboarding lifecycle, with ongoing customer due diligence built in. By embedding risk controls directly into onboarding workflows, OnBoard enables consistent risk assessment while reducing manual effort and operational complexity. Configurable workflows, automated decisioning, and audit-ready processes support scalable risk management as organizations grow. AML on Demand provides optional expert verification services to enhance risk operations across jurisdictions when required. ## What is OnBoard used for? [Client Onboarding](https://www.capterra.com/client-onboarding-software/)[AML](https://www.capterra.com/aml-software/)[KYC](https://www.capterra.com/kyc-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OnBoard?[Manage this product listing](https://www.g2.com/products/onboard-by-mvsi/claim_requests/new?auto=true) ## OnBoard Overview Updated September 2026 AI summary OnBoard supports organizations of all sizes with client onboarding, compliance, and risk management by offering tools for activity tracking, document handling, and workflow management. Its platform includes features such as electronic signatures, customizable forms, audit trails, and integration options, and is accessible on cloud and web-based platforms across major operating systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OnBoard 4.7 (3) VS. [4.7 (16)](https://www.capterra.com/p/160754/KYC-Portal/reviews/) Starting Price Contact vendor Starting Price $28000 Usage Based, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.3 (16) Value For Money 4.3 (3) Value For Money 4.4 (14) Customer Service 4.3 (3) Customer Service 4.7 (15) ## OnBoard alternatives [4.8 (13)](https://www.capterra.com/p/201476/Ondato/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (15)](https://www.capterra.com/p/47491/Corporater-Business-Management-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [5.0 (3)](https://www.capterra.com/p/213867/AU10TIX/#reviews) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Plaid](https://www.capterra.com/p/174384/Plaid/) [4.4 (106)](https://www.capterra.com/p/174384/Plaid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/174384/Plaid/) ## FAQs about OnBoard Overview ### What company size and specific industries is OnBoard built for? OnBoard is designed for mid-sized to enterprise companies in payments, financial services, and fintech-related sectors, including acquirers, payfacs, ISOs, banks, forex firms, business lending, insurance, gateways, platforms, marketplaces, ISVs, SaaS and POS providers, and BNPL, wallet, and crypto processors. Features and Usability ### What are the key features of OnBoard? OnBoard offers compliance management, risk management, and AML/KYC screening features, including identity verification, PEP screening, watch list checks, and fraud detection. It also includes workflow management, approval process control, audit trail, electronic signatures, document management, reporting/analytics, and role-based permissions for onboarding and governance tasks. Integrations ### Which third-party tools and platforms does OnBoard integrate with? OnBoard integrates with about 10 third-party tools and platforms, including Salesforce Platform for CRM workflows and AU10TIX, CreditorWatch, Creditsafe, DCS, Equifax, Factiva, GBG Identity Verification Solutions, Global SIgn, KyckGlobal, Match, and greenID for identity, credit, and data verification. Getting Started and Support ### What training and onboarding options does OnBoard offer? OnBoard provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided setup remotely, and documentation offers written reference material for self-paced learning and ongoing support. Getting Started and Support ### What customer support options does OnBoard offer? OnBoard offers Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. No reviewer feedback on support is available, so user experience details such as response speed, helpfulness, or recurring frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 288 Risk Management reviews Capterra data shows that buyers of client onboarding software rank the following features as their top priorities: - **Task Management** (**57%** of reviewers rated this feature as critical) - **Onboarding** (**56%**) - **Data Security** (**69%**) OnBoard supports all three of the features reviewers rate most highly: **Task Management**, **Onboarding**, and **Data Security**. Together, these capabilities help businesses coordinate onboarding steps, guide clients through each stage of the process, and protect sensitive information, allowing teams to deliver a more organized and secure client onboarding experience. Onboarding 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Identity Verification 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Validating the identity of an individual or entity through verification of personal information or credentials PEP Screening 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important The process of conducting customer due diligence for any politically exposed person (PEP) SSL Security 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Background Screening 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Researching and validating a person's criminal, educational, job or financial records Compliance Management 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier OnBoard 109 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Address Validation: Verifies and confirms the accuracy of an address - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - AML Compliance: Anti-money laundering compliance helps businesses uncover suspicious financial activity - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Behavioral Analytics: Track and analyse user behavior within a system or network - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Checklists: An itemized to do list that can be edited as tasks are completed - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Tracking: Track all company interactions with current clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Consent Management: Manage user consent requests and documents - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Data Management: Searchable repository of information about clients - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Data Security: Protect sensitive data for digital privacy - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Duplicate Detection: Compare new data with existing records to detect duplicate entries - Electronic Forms: Digital forms that are shared and accessed online - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Financial Risk Reporting: Qualitative or quantitative risk methodology to evaluate the risk for an individual account or portfolio, and identify problems - For Financial Institutions: Financial services institutions such as traditional banks, hedge funds, investment banks, and insurance agencies. - Form Builder: Adds a customizable form to the landing page, usually for the purposes of lead generation - Forms Management: Store, manage and track all forms in a centralized location - Fraud Detection: Identify and prevent suspicious activity - Geolocation: Determines the location of a device using GPS or an IP address - Governance: Management of rules, practices, and processes of a company - Identity Verification: Validating the identity of an individual or entity through verification of personal information or credentials - Incident Management: Manage and track all disruptions and incidents - Internal Controls Management: Ensure internal objectives and compliance with policies are met - Investigation Management: Oversee people and resources to carry out an investigation - ISO Compliance: Guidelines set by the International Organization for Standardization - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Risk Management: Manage risks related to IT systems - KYC Compliance: Verify the identity, suitability, and risks involved with maintaining a business relationship - Lifecycle Management: Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance - Liveness Detection: Securely detect whether a user is a fake representation or a live human being. - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Operational Risk Management: Manage risk that occurs from systems failure or inadequate processes - PEP Screening: The process of conducting customer due diligence for any politically exposed person (PEP) - Policy Management: Create, manage, and track policies and procedures within an organization - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Regulatory Reporting: Preparing and submitting reports to regulatory authorities in compliance with industry-specific rules, regulations, and standards - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputational Risk Management: Identify, monitor, and assess risks to brands - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Risk Reporting: Reporting of risks associated with specific actions, events, or entities - Risk Scoring: Assess and score risks using risk matrices - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Watch List: View and track activity related to an individual, transaction, etc. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 4.3 (3) ### Starting price Free trial not available Value for money 4.3 (3) 4.3 Based on 3 reviews ## Integrations [ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Equifax](https://www.capterra.com/p/176344/Compliance-Solutions/)[ KyckGlobal](https://www.capterra.com/p/200784/Payment-Platform/)[ AU10TIX](https://www.capterra.com/p/213867/AU10TIX/)[ Creditsafe](https://www.capterra.com/p/234173/Creditsafe/)[ Factiva](https://www.capterra.com/p/234203/Factiva/)[ CreditorWatch](https://www.capterra.com/p/10003850/CreditorWatch/)[ Global SIgn](https://www.capterra.com/p/195969/GlobalSign-s-IoT-Identity-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3) 4.3 Based on 3 reviews ## User reviews Overall rating 4.7 Based on 3 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AH Anna H. Partner Account manager Financial Services ### "One stop shop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2024 Pros We are avid users of onboard. We refer all our new partners to use MVSi. Cons Times out quicker than I would like however I understand this is a security feature. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BS Brent S. GM Financial Services ### "Onboard Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 January 14, 2024 Has been a good engagement from my perspective, however other parts of the business will have a different view. Pros Merchant boarding platform in one, with integrations into 3rd party and internal work flow and sales mgment software. Ability to work with us for new clients and definitely the people and management of the company. Cons while delivering a turn key solution, each onboarded client has a large cost attached, whether they are approved or not. Time to make changes or enhancements. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SP Sumeet P. Director Financial Services ### "Best in class!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2024 Pros 1\. The flexibility of automation available for onboarding and KYC/AML 2. Reporting provided Cons Some tasks like underwriting approval and OCDD reviews could be faster with a more intuitive GUI. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.