--- title: "FastPass IVM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FastPass IVM Software - reviews, pricing plans, popular comparisons to other Multi-Factor Authentication products and more." source_url: "https://www.capterra.com/p/10016561/FastPass-Identity-Verification-Manager/" page_type: "product" language: "en" --- # FastPass IVM Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FastPass IVM ## What is FastPass IVM? Workforce Identity Verification for the IT Service Desk FastPass Identity Verification Manager (IVM) helps organizations verify workforce identities at help desks before access is granted or support actions are performed. Designed for the IT service desk, FastPass IVM protects against social engineering and identity-based attacks by ensuring users are who they claim to be—every time. FastPass IVM is flexible by design and adapts to different user groups through role-based identity verification. Employees, contractors, privileged users, and executives can each follow verification flows aligned to their risk profile and your security policies. The solution integrates with ITSM platforms such as ServiceNow, using ticket data, user context, and system signals to guide secure verification workflows. FastPass is trusted by organizations with 500 users as well as Fortune 500 enterprises—delivering scalable, proactive workforce identity protection that stops attacks before breaches begin. ## What is FastPass IVM used for? [Identity Verification](https://www.capterra.com/identity-verification-software/)[Identity Management](https://www.capterra.com/identity-management-software/)[Cybersecurity](https://www.capterra.com/cybersecurity-software/) Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## FastPass IVM Overview Updated September 2026 AI summary FastPass IVM provides enterprises and midsize organizations with identity verification, access governance, and cybersecurity tools, supporting compliance management, data extraction, and user onboarding. The platform offers multiple authentication methods, age verification, audit trails, and workflow automation, with real-time data and third-party integration options. It is available as a cloud, SaaS, web-based, or Windows solution. ## FastPass IVM alternatives Highest Rated [Didit](https://www.capterra.com/p/10023817/Didit/) [5.0 (10)](https://www.capterra.com/p/10023817/Didit/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10023817/Didit/) [4.9 (28)](https://www.capterra.com/p/199701/Persona/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (398)](https://www.capterra.com/p/158382/Submittable/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Asgard Authenticate](https://www.capterra.com/p/10033666/Asgard-Authenticate/) [5.0 (8)](https://www.capterra.com/p/10033666/Asgard-Authenticate/#reviews) Starting price $0.45 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10033666/Asgard-Authenticate/) [View all alternatives](https://www.capterra.com/p/10016561/FastPass-Identity-Verification-Manager/alternatives/) ## FAQs about FastPass IVM Overview ### Which roles and teams benefit most from FastPass IVM? FastPass IVM is most used by project managers, administrators, and operations leaders who need structured oversight of identity and access workflows. IT leaders such as CTOs use it to strengthen governance and security, while business managers and support teams rely on it to streamline approvals, user provisioning, and cross-department coordination. Answer based on 11 reviews Overview ### What company size and industries is FastPass IVM built for? FastPass IVM is for large organizations and service providers with IT security needs, but 64% of reviewers come from small businesses and 36% from enterprises. It serves Marketing and Advertising most often at 36%, followed by Information Technology and Services at 18% and Consumer Services at 9%. Answer based on 11 reviews Features and Usability ### What are the key features of FastPass IVM? FastPass IVM offers age verification, authentication, and multiple authentication methods for identity checks, along with password management and user onboarding. It also includes compliance management, audit trail, data extraction, data verification, IOC verification, location tracking, real-time data, reporting & statistics, third-party integrations, and workflow automation. Integrations ### Which third-party tools and platforms does FastPass IVM integrate with? FastPass IVM integrates with ServiceNow for IT service management workflows. The catalog lists this third-party platform as its supported integration, making ServiceNow the primary named connection available for FastPass IVM. Getting Started and Support ### What training and onboarding options does FastPass IVM offer? FastPass IVM provides in person training, live online sessions, webinars, documentation, and videos. In person training supports face-to-face instruction, live online sessions and webinars support guided remote learning, documentation offers written reference material, and videos provide visual, self-paced training content for users. Getting Started and Support ### What customer support options does FastPass IVM offer? FastPass IVM offers email/help desk, FAQ/forum, knowledge base, phone support, and 24/7 live rep support. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be summarized from user sentiment. ## Features AI summary Based on 187 Multi-Factor Authentication reviews Capterra data shows that buyers of Identity Verification software rank the following features as their top priorities: - **Data Verification** (**65%** of reviewers rated this feature as critical) - **ID Scanning** (**74%**) - **Fraud Detection** (**64%**) FastPass IVM includes **Data Verification**. However, it does not offer **ID Scanning** or **Fraud Detection**. By covering **Data Verification**, the product helps businesses confirm the accuracy of user information, reduce manual review work, and maintain more reliable records, providing teams with a clearer foundation for identity checks and day-to-day compliance efforts. Data Verification 5.0 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Process of checking different types of data for accuracy to avoid errors or inconsistencies Audit Trail 4.9 (9) 44.44% of 9 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Compliance Management 4.8 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Password Management 5.0 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Data Extraction 5.0 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Multiple Authentication Methods 5.0 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics FastPass IVM 14 features ### All Features - Age Verification: A way for institutions and businesses to check the age of their customers/clients. - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Multiple Authentication Methods: Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Onboarding: Guide new users to understand and become proficient in using a product or service - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 5.0 (11) 5.0 Based on 11 reviews ## Pricing Value for money 4.8 (11) Value for money 4.8 (11) 4.8 Based on 11 reviews ## Integrations [ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (11) 4.9 Based on 11 reviews ## User reviews Overall rating 4.8 Based on 11 reviews Filter by rating 5(9) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RM Rishikesh M. Project Manager Marketing and Advertising ### "Flexible and secure, reliable user identity verification" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2025 Pros Flexibility to do Identity Verification for different users and the integration to ServiceNow and It integrates smoothly with ServiceNow Cons Documentation could be clearer, anothet thing i would say is initial configuration & understanding of features are challenging Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2025 Hi There, Thank you for reviewing, however we noth have MFA options and Manager approval in the tool set. Couls you please edit that? BA Bharat A. Project Manager Information Technology and Services ### ""Ensuring Security, Compliance, and Accountability"" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 31, 2025 Verifying users identify in the Service Desk. Audits the process in our ITSM tool and wanrs about possible advesaries. Pros Focusing on security at the Service Desk, getting a controlled process for identifying end users was a big mess before IVM. We really like the product, the ability to handle different users with different proofing type and scores makes the product vore versatile. Cons A bit har to understand as it is complex. Some steps are not that intuitive and it is hard to configure. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Mutiara Putri D. Manager Digital Marketing Leisure, Travel & Tourism ### "Robust Identify Verification & Effiecient" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2024 Overall, I love FastPass IVM it really helpfull for visitors check in check out process make it efficient, secure and user friendly. Pros I Like FastPass IVM because provides Robust Identify Verification method that can increase security and ensure only authorized visitors enter the premises. Cons We may be resistant to changing from manual to automated systems and also require training for staff to use system effectively. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sugam G. Admin Executive Marketing and Advertising ### "Efficiency with FastPass IVM: A New and Balanced Experience in Identity Verification" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2024 My overall experience with FastPass IVM has been positive. Adding more guidance or tutorials to its messages and workflows could be more better. Pros The greatest feature of FastPass IVM is its efficiency which makes identity verification process fast and easy, saving both time and resources. It gives the flexibility to adapt workflows, its use in multiple fields. Cons Complex functionalities, which can take time for new users to learn and use. New users need to learn functions, before they can use all the functions properly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Manager Events Services ### "Be protected by FastPass IVM " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2024 It is customized templates that I can use for cost effective and reducing risk of data breaches. Pros It is now integrated with ServiceNow, having received certification which ensures robust protection against identity theft for me and my employees. Cons I like that is it an essential tool for IT security that now enhances help desk security through advanced user identity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JY Jennifer Y. Project Manager Health, Wellness and Fitness ### "Solid End User Identity Validation covering all user" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 15, 2024 Very Satisfied, great product with great features Pros IVM is a versatile product that was able to embrace all of our 3000 users. Making sure to have a solid solution for normal situations that also covers users who forget their password and loose their phones. Integrated IVM to ServiceNow which works well Cons For cases where escalation is necessary IVM automatically places tickets on another call group that then takes care of typically contacting the end-users manager to complete verufucation and also instructs the manager to let the user enroll Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Sales Associate Marketing and Advertising ### "Optimizing Inventory Control and Increasing Productivity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2024 All things considered, FastPass IVM has revolutionized our company. It has increased productivity, cut expenses, and streamlined our inventory management procedures. FastPass IVM is an excellent option if you're searching for an IVM solution that is both robust and easy to use. Pros Staff members at various levels can easily learn how to use and navigate the platform. This cuts down on training time and guarantees that all users can make full use of the capabilities. The program can expand with our company and is adaptable enough to meet our unique requirements. FastPass IVM might be tailored to easily interface with our current systems. Cons I don't think there's anything that I don't like about FastPass IVM Alternatives considered [YouVerify](https://www.capterra.com/p/10007173/YouVerify/) [IDfy](https://www.capterra.com/p/241741/IDfy/) Reasons for choosing FastPass IVM We can optimize ordering with the use of FastPass IVM to reduce overstocking and understocking. This keeps products from going bad and lowers the total cost of carrying our inventory. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HK Htway K. Project Director Marketing and Advertising ### "FastPass IVM makes us Secure" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 10, 2024 Overall experience is smooth and user-friendly. Yes, I would recommend to my partners. Pros FastPass IVM is a real time problem solver which helps us feeling secure about identity verification. It also solved the problem of identifying employees when they talk to the service desk. Besides, it is also user-friendly software for beginners like us. Cons Pricing system is a little bit high for us Switched from [Mailtrack](https://www.capterra.com/p/164512/MailTrack/) FastPass IVM is more user-friendly and provided us more security. Alternatives considered [YouVerify](https://www.capterra.com/p/10007173/YouVerify/) Reasons for choosing FastPass IVM YouVerify is also providing reliable data validation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Freelancer Consumer Services ### "Gonna Stay with FastPass IVM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2024 My job works perfectly and my client gives me more projects since our deal has 100% perfect. Pros What I really like the most about this software is to easy to navigate just a couple clicks away you can get the result as easy as you can. Storing of personal information is really secured and getting verified who's the person pass the verification process is way to accurate. I can run my task with easy and no worries since it has 100% accurate database. Cons I'cant fine any dislike about this software. The person develop this software made his job perfectly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Bunga Shafa V. Administrator Mining & Metals ### "FastPass IVM is the only real solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2024 This software has been nothing but helpful, I’m very satisfied with the overall experience. Pros This is the best solution there is to the problem of identifying employees when they talk to the Service Desk. The decision not to integrate to our ITSM proves it the tool was rigid and stable enough. This software is absolutely helpful. Cons I have nothing to dislike about FastPass IVM so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10016561/FastPass-Identity-Verification-Manager/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.