--- title: "Trakwell Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Trakwell Software - reviews, pricing plans, popular comparisons to other Data Analysis products and more." source_url: "https://www.capterra.com/p/10016562/Trakwell/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Trakwell Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Trakwell ## What is Trakwell? Trakwell is an AI-vision people counter with a built-in CRM for high-ticket retailers — furniture, mattress, appliance, jewelry and auto showrooms.   Most systems merely count foot traffic and provide the data. We connect foot traffic analytics to every part of a business to track the entire customer journey; including advertising, in-store experience, sales results, and follow-up tools and goaling that keep customers coming back.  ## What is Trakwell used for? [Data Analysis](https://www.capterra.com/data-analysis-software/)[Business Intelligence](https://www.capterra.com/business-intelligence-software/) Recognitions Shortlist Overall rating Based on 20 user reviews Reviews sentiment Positive 85% Neutral 15% Negative 0% Starting price $150 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Business Intelligence / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Trakwell alternatives Highest Rated [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) [4.7 (8,101)](https://www.capterra.com/p/177042/Google-Analytics/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177042/Google-Analytics/) [4.5 (391)](https://www.capterra.com/p/109731/Minitab-Statistical-Software/reviews/) Starting price $2394.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (361)](https://www.capterra.com/p/129749/Zoho-Analytics/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (37)](https://www.capterra.com/p/268689/Google-Cloud-BigQuery/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10016562/Trakwell/alternatives/) ## FAQs about Trakwell Overview ### Which roles and teams benefit most from Trakwell? Trakwell is most used by sales teams, marketing professionals, and business managers who coordinate customer activity and track commercial performance. Sales representatives, consultants, and leaders use it to manage prospects and follow-up work, while marketing teams monitor campaigns. General, store, office, finance, and IT managers support operational oversight and reporting. Answer based on 20 reviews Overview ### What company size and industries is Trakwell built for? Trakwell is built primarily for small furniture retailers, which represent 85% of reviewers, and supports independent and multi-location high-ticket retail businesses. It also serves retail companies (40%) and building materials businesses (5%), including mattress, appliance, jewelry, and auto showrooms tracking foot traffic, conversion, sales follow-up, and data analysis. Answer based on 20 reviews Features and Usability ### What are the key features of Trakwell? Trakwell offers real-time analytics, real-time reporting, and predictive analytics for tracking performance metrics and trends. It includes customizable reports, interactive dashboards, data visualization, and KPI monitoring, plus alerts/notifications, role-based permissions, data import/export, multiple data sources, and third-party integrations. Integrations ### Which third-party tools and platforms does Trakwell integrate with? Trakwell integrates with Podium, RICS Software, and RMS. These connections cover customer communication and property or operations workflows, giving Trakwell a focused set of native integration options for teams that use those platforms. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Trakwell offer? Trakwell provides live online training, webinars, and videos to help teams get started. Live online sessions support guided setup and questions in real time, webinars offer scheduled group instruction, and videos give self-paced reference for reviewing features and steps as needed. Answer based on 1 reviews Getting Started and Support ### What customer support options does Trakwell offer? Trakwell provides email/help desk, a knowledge base, phone support, and chat. Users describe support as generally knowledgeable and polite, with quick phone access and fast issue resolution, though some report delays in getting replies and unresolved problems. Answer based on 2 reviews ## Features AI summary Based on 3,958 Data Analysis reviews Capterra data shows that buyers of data analysis software rank the following features as their top priorities: - **Multiple Data Sources** (**47%** of reviewers rated this feature as critical) - **Reporting/Analytics** (**47%**) - **Dashboard Creation** (**43%**) Trakwell supports all three of the features reviewers rate highest: **Multiple Data Sources**, **Reporting/Analytics**, and **Dashboard Creation**. Together, these capabilities help businesses bring data into one place, track performance through clear reporting, and build dashboards for faster visibility, allowing teams to make more informed decisions and monitor trends with less manual work. Multiple Data Sources 4.4 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Allows users to manage data from a number of sources Reporting/Analytics 4.2 (18) 55.56% of 18 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Visualization 4.1 (14) 42.86% of 14 reviewers that rated this feature as important or highly important Graphical representation of data Data Import/Export 4.1 (9) 33.33% of 9 reviewers that rated this feature as important or highly important Import and export data to and from software applications Dashboard 4.4 (17) 41.18% of 17 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Discovery 4.3 (12) 33.33% of 12 reviewers that rated this feature as important or highly important Discover and connect variety of data sources to the application for analysis Trakwell 28 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Benchmarking: Compare key metrics for the business against prominent players in the industry - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Interactive Reports: Edit and personalize data view as needed - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Data Sources: Allows users to manage data from a number of sources - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Data Preparation: Access, combine, transform, and store data without the help of an IT department - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.3 (20) 4.3 Based on 20 reviews ## Pricing Value for money 4.4 (17) Retail $150.00 Usage Based, Value for money 4.4 (17) 4.4 Based on 17 reviews ## Integrations [ RICS Software](https://www.capterra.com/p/146415/RICS-Software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (20) 4.4 Based on 20 reviews ## User reviews Overall rating 4.5 Based on 20 reviews Filter by rating Counts reflect reviews available in this feed. 5(13) 4(4) 3(3) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Store Manager Used the software for: 3-5 years ### "Trakwell Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2024 The product and service have been great thus far Pros It is an invaluable tool in keeping track of the foot traffic in the store Cons Sometimes the camera doesn't take pictures, but that's more due to our placement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sales Manager Used the software for: 3-5 years ### "Sooo valuable!!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2024 Make me a better sales manager. Wouldn’t want to do my job without it! Pros Track well keeps my sales staff honest about the traffic in our showroom. You can’t dispute the actual facts because it’s on camera. The data that Trackwell collects for me is so valuable. I use the reports every day. Cons I sometimes have issues doing year to year comparisons on weekends. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sales Consultant Used the software for: Less than 1 year ### "Sales Consultant" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 November 26, 2024 Colleagues share the opportunity board. But, must have a central computer if you are helping a colleague to go on break, or back up. Reading opportunities in a long list more challenging. I understand more training is also involved. Pros As a CRM system it is easy to input information. Cons Cluttered. How can I click on one record and have it expand. Small area to read. When I input a phone number to see if the customer has been here it does not always come up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Eric P. VP of Sales Used the software for: 3-5 years ### "Quality Camera Tracking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2024 Pros Camera system is very accurate and helps us easily track customers coming in and out of the door. It is good that this integrates with our current CRM (PERQ). Also, using the cameras for surveillance in sensitive areas is helpful in having all cameras on the same account. Cons We didn't find the CRM portion of the product to be as useful as the one we were currently using. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing Manager Used the software for: 3-5 years ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 25, 2024 Great! Between the pictures and the reports it's user friendly. Pros How easy the program is to use. Just click on a picture and away you go. Cons If this program integrated into profits it would be the best! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer General Manager Used the software for: 1-3 years ### "Waiting for better days" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 May 7, 2024 The problem is that Doorcounts was great; user friendly, easy to search for what you needed. Now that it is Trakwell we have so many problems we keep waiting to be resolved. Hopefully one day it with function better. Pros Very helpful for the sales staff to know who is with which customers. Also to pull data to help coach the staff. Cons Since it switched from Doorcounts to Trakwell there have been multiple problems we are still waiting to be resolved. 1. The calendar doesn't come up to select an appointment date, 2. We keep having customer information and history merge with one another making for poor customer service 3. I don't hear back from Trakwell for support. 4. It only auto populates US addresses. 5. If you edit a customer's information who purchase you still need to fill in potential value. 6. If you write long comments in potential sales, it makes it a challenge to scroll through your contact manager. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Susan C. Director of Marketing Used the software for: 3-5 years ### "Love this Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2024 Support is second to none. They are responsive as are reps and trainer. Pros Ease of use, accuracy and our ability to link several platforms for the best customer followup! Cons Not much really. We've always had questions and issues dealt with quickly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: 1-3 years ### "Good partner for traffic data" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 26, 2024 pretty good. When we have issues they are responsive. Pros It does a pretty good job of tracking and qualifying traffic to help our store data. Cons sometimes it auto excludes things that are not accurate, and can't override. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR L. Manager Used the software for: 3-5 years ### "Great product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 26, 2024 Enjoyed the product it has helped us be more efficient Pros Ease and convenience of reports in one place Cons Picture quality not taking pictures. Hard to convert potential sales to sales without taking yourself out of rotation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Management Used the software for: 1-3 years ### "Lots of features" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 25, 2024 Pros This program is easy to navigate , many options to review different aspects. Cons The titles of each category seem a little redundant and not accurate to what they do. More simple listings to navigate would be helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10016562/Trakwell/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.