# Trakwell Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Trakwell Software - reviews, pricing plans, popular comparisons to other Data Analysis products and more. Source: https://www.capterra.com/p/10016562/Trakwell --- # Trakwell Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Trakwell ## What is Trakwell? Trakwell.ai is a retail analytic software that utilizes AI-vision so businesses can see their foot traffic, improve their teams, and automate their sales.     Most systems merely count foot traffic and provide the data. We connect foot traffic analytics to every part of a business to track the entire customer journey; including advertising, in-store experience, sales results, and follow-up tools and goaling that keep customers coming back.  ## What is Trakwell used for? [Data Analysis](https://www.capterra.com/data-analysis-software/)[Business Intelligence](https://www.capterra.com/business-intelligence-software/) Overall rating Based on 20 user reviews Reviews sentiment Positive 85% Neutral 15% Negative 0% Starting price $159 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Trakwell alternatives Highest Rated [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) [4.7 (8,098)](https://www.capterra.com/p/177042/Google-Analytics/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (389)](https://www.capterra.com/p/109731/Minitab-Statistical-Software/reviews/) Starting price $1851.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (134)](https://www.capterra.com/p/141678/Phocas-Software/reviews/) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) [4.6 (1,886)](https://www.capterra.com/p/176586/Power-BI/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10016562/Trakwell/alternatives/) ## FAQs about Trakwell Overview ### Which roles and teams benefit most from Trakwell? Trakwell is most used by sales teams, marketing leaders, and business managers who need better visibility into customer activity, campaign performance, and day-to-day operations. Designers and office staff benefit from streamlined coordination, while finance and IT roles use it to support reporting accuracy, system organization, and smoother internal workflows. Answer based on 20 reviews Overview ### What company size and industries is Trakwell built for? Trakwell is built primarily for small businesses, which make up 85% of reviewers, especially in furniture at 55% and retail at 40%. It also serves midsize businesses, representing 15% of reviewers, with lighter use in building materials at 5%, and is commonly used for data analysis. Answer based on 20 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Trakwell? Trakwell offers real-time analytics, real-time reporting, and predictive analytics for tracking performance metrics and key performance indicators. It includes dashboards, dashboard creation, data visualization, interactive reports, customizable reports, alerts/notifications, benchmarking, trend analysis, role-based permissions, API access, and third-party integrations. Integrations ### Which third-party tools and platforms does Trakwell integrate with? Trakwell integrates with 3 third-party platforms for customer feedback and property management: Podium, RICS Software, and RMS. Podium is the most clearly mentioned connection, and the catalog also lists RICS Software and RMS as supported integrations. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Trakwell offer? Trakwell provides live online training, webinars, and videos to help teams get started. Live online sessions support guided instruction, webinars allow group learning and Q&A, and videos offer self-paced reference for reviewing features and setup steps as needed. Answer based on 1 reviews Getting Started and Support ### What customer support options does Trakwell offer? Trakwell provides email/help desk, a knowledge base, phone support, and chat. Users describe support as generally helpful and polite, with phone calls often reaching someone quickly and issues resolved fast, though some report delayed replies and unresolved problems after contacting support. Answer based on 2 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.2 (18) 55.56% of 18 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Dashboard 4.4 (17) 41.18% of 17 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Visualization 4.1 (14) 42.86% of 14 reviewers that rated this feature as important or highly important Graphical representation of data Data Discovery 4.3 (12) 33.33% of 12 reviewers that rated this feature as important or highly important Discover and connect variety of data sources to the application for analysis Predictive Analytics 3.7 (11) 27.27% of 11 reviewers that rated this feature as important or highly important Predict future data based on historical data sets Data Import/Export 4.1 (9) 33.33% of 9 reviewers that rated this feature as important or highly important Import and export data to and from software applications Trakwell 27 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Compare key metrics for the business against prominent players in the industry Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Discover and connect variety of data sources to the application for analysis Import and export data to and from software applications Graphical representation of data Edit and personalize data view as needed Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows users to manage data from a number of sources A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.3 (20) 4.3 Based on 20 reviews ## Pricing Value for money 4.4 (17) Free Version Retail $159.00 Usage Based, Value for money 4.4 (17) 4.4 Based on 17 reviews ## Integrations [ RICS Software](https://www.capterra.com/p/146415/RICS-Software/)[ Podium](https://www.capterra.com/p/10008755/Podium/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (20) 4.4 Based on 20 reviews ## User reviews Overall rating 4.5 Based on 20 reviews Filter by rating 5(13) 4(4) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent MA Mathew A. Store Manager Furniture ### "Trakwell Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2024 The product and service have been great thus far Pros It is an invaluable tool in keeping track of the foot traffic in the store Cons Sometimes the camera doesn't take pictures, but that's more due to our placement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EP Eric P. VP of Sales Furniture ### "Quality Camera Tracking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2024 Pros Camera system is very accurate and helps us easily track customers coming in and out of the door. It is good that this integrates with our current CRM (PERQ). Also, using the cameras for surveillance in sensitive areas is helpful in having all cameras on the same account. Cons We didn't find the CRM portion of the product to be as useful as the one we were currently using. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 26, 2024 Thank you for your review. We are happy that you are benefiting from the accuracy and ease-of-use of the customer-entry photos. During the past two years, we have invested in, and incorporated, AI body-recognition into the customer-entry photos, saving salespeople significant time, and automatically eliminating photos generated by other moving objects (spinners, balloons, shadows). BW Brenda W. Office Manager Furniture ### "Good partner for traffic data" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 19, 2024 pretty good. When we have issues they are responsive. Pros It does a pretty good job of tracking and qualifying traffic to help our store data. Cons sometimes it auto excludes things that are not accurate, and can't override. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 27, 2024 Thank you for your review. We have recently improved the accuracy of the photos by incorporating AI-enhanced image recognition that will auto-exclude photos of non-body images (spinners, shadows at the door). JL JR L. Manager Furniture ### "Great product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 19, 2024 Enjoyed the product it has helped us be more efficient Pros Ease and convenience of reports in one place Cons Picture quality not taking pictures. Hard to convert potential sales to sales without taking yourself out of rotation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TE Traci E. Sales Manager Furniture ### "Sooo valuable!!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2024 Make me a better sales manager. Wouldn’t want to do my job without it! Pros Track well keeps my sales staff honest about the traffic in our showroom. You can’t dispute the actual facts because it’s on camera. The data that Trackwell collects for me is so valuable. I use the reports every day. Cons I sometimes have issues doing year to year comparisons on weekends. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 26, 2024 Thank you for your review. We are very happy with the value that you have experienced. Trakwell was created by a retailer who wanted to know, with a photo, who entered the store, when they entered, which salesperson got assigned to work with them, how long the opportunity lasted, what was the result, and what was the next step- with real-time, on-demand reporting, and a fully integrated contact manager, to help the salesperson get better. DR Debra R. Sales Consultant Furniture ### "Sales Consultant" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 November 19, 2024 Colleagues share the opportunity board. But, must have a central computer if you are helping a colleague to go on break, or back up. Reading opportunities in a long list more challenging. I understand more training is also involved. Pros As a CRM system it is easy to input information. Cons Cluttered. How can I click on one record and have it expand. Small area to read. When I input a phone number to see if the customer has been here it does not always come up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Susan C. Director of Marketing Retail ### "Love this Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2024 Support is second to none. They are responsive as are reps and trainer. Pros Ease of use, accuracy and our ability to link several platforms for the best customer followup! Cons Not much really. We've always had questions and issues dealt with quickly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jessica B. Marketing Manager Furniture ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 19, 2024 Great! Between the pictures and the reports it's user friendly. Pros How easy the program is to use. Just click on a picture and away you go. Cons If this program integrated into profits it would be the best! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 26, 2024 Thank you so much for your review! We’re thrilled to let you know that integrating Trakwell with Profit is doable and we integrate with various POS systems, including Profit, all the time. It’s a game-changer that will make your experience with Trakwell even smoother. We will be reaching out shortly to discuss getting this set up. Thank you again for sharing your experience with us. Your feedback is valuable and helps us continue to improve. BS brian S. Management Furniture ### "Lots of features" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 19, 2024 Pros This program is easy to navigate , many options to review different aspects. Cons The titles of each category seem a little redundant and not accurate to what they do. More simple listings to navigate would be helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Marianne M. Designer Retail ### "Review door counts " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 3, 2024 I am enjoying using doorcounts-trackwell Pros Ease of use and portability. Ie web based system Cons There is nothing I don’t like about trackwell Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10016562/Trakwell/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.