--- title: "Turf Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Turf Software - reviews, pricing plans, popular comparisons to other Community products and more." source_url: "https://www.capterra.com/p/10016598/Bubbles/" page_type: "product" language: "en" --- # Turf Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Turf ## What is Turf? Turf is an embeddable community platform that drives customer engagement through in-depth discussions between your users. The platform includes community forums, customer feedback boards, knowledge bases, roadmap boards, academy/courses, event management, and more. You can easily embed your community environment built on Turf inside your application/website or integrate it with your existing customer support widget (e.g. Intercom), so your users can participate in your community directly from within your app. The Turf platform lowers support costs by 54%, lowers churn rates by 32%, and cultivates 3 times higher customer engagement. ## What is Turf used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Community](https://www.capterra.com/community-software/)[Customer Success](https://www.capterra.com/customer-success-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Turf?[Manage this product listing](https://www.g2.com/products/bubbles-turf/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Turf 5.0 (1) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (1,769) Value For Money 4.0 (1) Value For Money 4.6 (1,519) Customer Service 5.0 (1) Customer Service 4.7 (1,538) ## Turf alternatives [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178819/EngageBay-Marketing/) ## FAQs about Turf Overview ### What company size and specific industries is Turf built for? Turf is designed for SaaS companies of all sizes that need an all-in-one community platform. It is best suited to software businesses building customer communities, user groups, or support spaces, rather than companies in unrelated industries. Features and Usability ### What are the key features of Turf? Turf offers customer engagement tools such as live chat, customer portal, multi-channel communication, and support ticket management. It also includes feedback management with surveys, sentiment analysis, and engagement tracking, plus reporting features like real-time analytics, visual analytics, usage tracking, and activity dashboards. Customizable branding, fields, and templates support content and communication management. Integrations ### Which third-party tools and platforms does Turf integrate with? Turf integrates with HubSpot CRM, HubSpot Marketing Hub, HubSpot Service Hub, Intercom, Pipedrive, Productboard, Salesforce Commerce Cloud, Salesforce Marketing Cloud, Canny, Zendesk AI, and Zapier. These connections cover CRM, marketing, support, product feedback, and automation tools used to connect customer data and workflows. Getting Started and Support ### What training and onboarding options does Turf offer? Turf provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup, documentation offers written reference material for key steps, and videos provide self-paced demonstrations of features and workflows. Getting Started and Support ### What customer support options does Turf offer? Turf provides email/help desk, FAQ/forum, knowledge base, 24/7 live rep, and chat support. Without reviewer feedback on support experiences, no claim can be made about response speed, helpfulness, or common frustrations, so the support experience can only be described by these listed channels. ## Features AI summary Based on 3,736 Community reviews Capterra data shows that buyers of customer engagement software rank the following features as their top priorities: - **Content Management** (**53%** of reviewers rated this feature as critical) - **Engagement Tracking** (**45%**) - **Activity Tracking** (**40%**) Turf supports **Content Management** and **Engagement Tracking**, giving teams a way to organize customer-facing materials and monitor how audiences interact over time. However, it does not include **Activity Tracking**. Instead, it offers other features that reviewers also rate highly, including **Third-Party Integrations** (**44%**), **Alerts/Notifications** (**42%**), and **Customer Database** (**41%**), helping businesses connect tools, stay aware of customer actions, and keep contact information organized in one place. Content Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Alerts/Notifications 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customer Database 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Communication Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Customer Experience Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customer History 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships Turf 36 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Creation: The ability to create unique content - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Portal: A website or login for customers to access information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Gamification: Games or game-like elements to track progress and reward accomplishments - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Free Trial Business Contact Vendor for Pricing It includes: - Unlimited community members - 4+ admin & moderator seats - Differentiated voting weights - Knowledge base - Customer feedback - Analytics & moderation workflows - Technical documentation - Event management - Unlimited channels - Direct support module - Private channels & sub-communities - In-app widget - SEO optimization - Polls & surveys - Academy - Federated search - Member gamification levels - Member voting engine - Gamification badges - Custom single sign-on (SSO) - Custom integrations - Community forum - Social login Enterprise Contact Vendor for Pricing It includes: - Unlimited community members - 4+ admin & moderator seats - Community forum - Knowledge base - Customer feedback - Academy - Technical documentation - Direct support module - Event management - Unlimited channels - Private channels & sub-communities - Analytics & moderation workflows - In-app widget - SEO optimization - Polls & surveys - Federated search - Social login - Member gamification levels - Member voting engine - Differentiated voting weights - Gamification badges - Custom single sign-on (SSO) - Custom integrations Value for money 4.0 (1) 4.0 Based on 1 reviews ## Integrations [ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[ HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[ Productboard](https://www.capterra.com/p/160651/productboard/)[ Salesforce Commerce Cloud](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Founder Accounting ### "Turf- go-to platform for enhancing customer engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 25, 2024 Turf streamlines customer engagement for SaaS companies by centralizing communication, providing easy access to educational resources, managing feedback effectively, and facilitating community events. This comprehensive approach leads to enhanced customer satisfaction, reduced support costs, and a more engaged user community, ultimately driving the success and growth of the company. Pros Turf's comprehensive approach to enhancing customer engagement and satisfaction. Specifically, you might like how Turf provides a centralized platform for users to interact and support each other, fostering a sense of community. Cons The Academy feature in Turf could definitely enhance user experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.