# Topline Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Topline the right Contact Management solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10016736/Topline/reviews

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Topline

5 (12)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Topline

Ease of use

4.8

Customer Service

4.9

## Showing most helpful reviews

Showing 1-12 of 12 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

GB

Greg B.  
CEO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "The all in one management/CRM system of our dreams."

December 13, 2024

5.0

Could not be more thrilled with every aspect of working with Topline.

Pros

The way all the systems connect, the absolute best tool for every job, and a dashboard to watch how things are progressing. I also love the staff, their knowledge, their top marketing and tech skills, and the price. They are all amazing.

Cons

Nothing. Everything is the best, and they all work together perfectly.

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Topline

Al the capabilities of the others, but each tool is best-in-class, and the whole system is the best

Switched from

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Slack](https://www.capterra.com/p/135003/Slack/)

To have one concise, cohesive system, and to graduate into the best systems possible for now and for our future growth.

Review Source

KC

Kat C.  
Life Coach - Founder  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Blown away at first experience"

March 20, 2024

5.0

Pros

From the moment that I was introduced to Topline I was blown away by the fact that all of these softwares as well as the growth support was available at the price of the subscription. It almost felt too good to be true but the fact that this true is such a testament to the level of care that the people behind this company have for service providers.

Cons

I have yet to run into a con! I am thrilled with this platform.

Switched from

[ManyChat](https://www.capterra.com/p/206636/ManyChat/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/)[Typeform](https://www.capterra.com/p/137289/Typeform/)

Because paying for all of these other platforms is significantly more than what I pay for Topline and is also multiple different platforms as opposed to this platform that encompasses every single thing that I need.

Review Source

Megan R.  
Co Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "CRM on steroids!!"

March 27, 2024

5.0

I’m glad we made the switch when we did! We haven’t looked back and are growing faster than ever!

Pros

I love the butler services when I’m stuck but also the mentoring has been a game changer.

Cons

Haven’t had any thus far! It has so many tools it’s mind blowing!

Switched from

[Marketing 360](https://www.capterra.com/p/148516/Marketing-360/)

Lack of support and knowledge from their account manager.

Review Source

AJ

Anthony J.  
President  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "My Sales Team's New Best Friend"

March 19, 2024

5.0

After watching the Onboarding video everything was easy to navigate. I had a great experience with Topline and would highly recommend it to anyone hoping to simplify their life and growth.

Pros

The best part of Topline is how it streamlines everything. We never wasted money on unused features. The automation suite – workflows, surveys, the whole deal – helped us run our business smoothly as a much larger company.

Cons

The only thing I did not like was if you exit Topline you have to get a 2FA code from your email before you get back in. I wish you could stay logged in for a time of your choosing.

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)

Reason for choosing Topline

After reviewing all of the other alternatives and considering price, features, and capability it became obvious who was the best overall.

Review Source

BB

Brooke B.  
Co-owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Best platform for marketing!"

March 27, 2024

5.0

Topline is helping us take our marketing agency to the next level. The coaching, the platform, and the confidence is all there!

Pros

Topline is the full package!!! Automations, campaign management, CRM, social media, and more! I haven’t found a platform that can do all that Topline does!

Cons

Cons? There’s no such thing with Topline!

Switched from

[Marketing 360](https://www.capterra.com/p/148516/Marketing-360/)

Their platform doesn’t include all the features we can get with Topline. Plus their support team isn’t supportive. The price wasn’t even worth what it offered.

Review Source

DB

David B.  
Owner  
Printing  
Used the software for: 1-2 years

### "Topline replaced multiple software services"

February 9, 2024

5.0

Very impressed with the depth of functionality with Topline. This one tool has replaced 3 tools that I was previously using (Wufoo for lead capture, Freshbooks for invoicing, and MixMax for email campaign follow-ups).

Pros

The ease of use, and the depth of the functionality. I was blown away by the funnel management, the communication capabilities, and the workflow automation potential. I have barely scratched the surface on Topline's AI functionality but am excited to leverage these capabilities soon.

Cons

Some features such as the website chatbot didn't work for me immediately, but the support team was able to help me out and get my issues resolved quickly.

Review Source

LJ

Lee J.  
Owner  
Construction  
Used the software for: 6-12 months

### "Great team for our home services marketing"

March 21, 2024

5.0

Pros

The whole team did a great job coming up with a plan on action for our home services business marketing.

Cons

There are no cons yet. Everything has been smooth.

Review Source

MP

Maximus P.  
CPO  
Consumer Goods  
Used the software for: Less than 6 months

### "Incredible Value For Money and Great for Small Teams"

March 25, 2024

5.0

It's been great for the small team I have. The CRM, automations, and tasks are are main uses and they're all great for the price.

Pros

The vast functionality it has is just incredible. We use it for about everything.

Cons

The workflows are a huge part of what we use topline for and in a lot of places it doesn't have the functionality we need causing us to have to look else where for solutions or come up with complicated work arounds.

Review Source

WP

Will P.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Great Experience with Topline"

February 9, 2024

5.0

Topline has been a major part in the change of my business plan. They provided both the tools and confidence for me to chase a dream and make it a reality. Our initial 6 month goal was to go to one trade show. I am about to go to my second in only 5 months.

Pros

The customer service has been amazing. I am awful with technology so it has been great having Topline to help explain things.

Cons

I haven’t had enough time to use the software so I have no cons.

Review Source

LW

LAUREN W.  
FOUNDER  
Management Consulting  
Used the software for: Less than 6 months

### "Excellent option for small business"

March 13, 2024

5.0

I find this service to be really beneficial for small businesses. Having managed my consulting practice independently for some time, this had made me recognize the potential for automation and has made me realize that I can effectively run my own business. It cuts out administrative tasks, and i'm excited to further expand my business

Pros

I like the variety of features. As a consultant, I didn't realize I had a need for a lot of the services offered and it made me realize how much I can automate to help grow my business.

Cons

Can't say I have any yet - any questions or issues I have had were quickly addressed by the team.

Review Source

JC

Jesse C.  
Founder  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Stellar product; expert consulting "

February 9, 2024

5.0

Pros

The expertise and guidance was absolutely second to none. The UE is clean and intuitive on the platform.

Cons

Nothing. Everything has been top notch and has exceeded expectations.

Review Source

JJ

Jordan J.  
Owner  
Printing  
Used the software for: Less than 6 months

### "My Review."

February 20, 2024

5.0

Pros

All in one marketing platform. I honestly need to familiarize myself with the other features. I think a tutorial video that shows how to set everything up would make a great addition.

Cons

No video reviews to help newbs set things up.

Review Source

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