--- title: "Troquecommerce Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Troquecommerce Software - reviews, pricing plans, popular comparisons to other Returns Management (RMS) products and more." source_url: "https://www.capterra.com/p/10016764/Troquecommerce/" page_type: "product" language: "en" --- # Troquecommerce Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Troquecommerce ## What is Troquecommerce? Troquecommerce offers a seamless exchange and returns platform for e-commerce businesses, focusing on automation and user-friendly experiences. Simplify your post-sales process with our system that works around the clock, cutting out manual data entry and customer service backlogs. With a pay-per-use model, we provide a cost-effective solution tailored to your needs. Our platform supports scalability, offering valuable insights and integrations with over 30+ ecommerce platforms and shipping methods, ensuring your customers return for the hassle-free post-purchase service they can trust. Join over 800 stores improving their operations with Troquecommerce. ## What is Troquecommerce used for? [Returns Management (RMS)](https://www.capterra.com/returns-management-software/)[Shipping](https://www.capterra.com/shipping-software/)[Shipment Tracking](https://www.capterra.com/shipment-tracking-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Troquecommerce?[Manage this product listing](https://www.g2.com/products/troquecommerce/claim_requests/new?auto=true) ## Troquecommerce Overview Updated September 2026 AI summary Troquecommerce supports small businesses, midsize companies, and enterprises with managing product returns, shipment tracking, and shipping processes. Delivered as a cloud-based platform, it includes features such as customer portals, alerts, order tracking, and refund management, with options for API integration, accounting, payment processing, reporting, and quality control to enhance flexibility and traceability across return operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Troquecommerce 4.7 (11) VS. [4.9 (473)](https://www.capterra.com/p/178663/AfterShip/reviews/) Starting Price Contact vendor Starting Price $11 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (11) Ease Of Use 4.7 (41) Value For Money 4.7 (11) Value For Money 4.7 (41) Customer Service 4.6 (11) Customer Service 4.9 (41) ## Troquecommerce alternatives [5.0 (13)](https://www.capterra.com/p/218259/WISMOlabs/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [At Last](https://www.capterra.com/p/10040973/At-Last/) [5.0 (41)](https://www.capterra.com/p/10040973/At-Last/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10040973/At-Last/) [Redo](https://www.capterra.com/p/10025229/Redo/) [5.0 (24)](https://www.capterra.com/p/10025229/Redo/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025229/Redo/) [ReturnGO](https://www.capterra.com/p/230559/ReturnGO/) [5.0 (29)](https://www.capterra.com/p/230559/ReturnGO/reviews/) Starting price $147.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/230559/ReturnGO/) [View all alternatives](https://www.capterra.com/p/10016764/Troquecommerce/alternatives/) ## FAQs about Troquecommerce Overview ### Which roles and teams benefit most from Troquecommerce? Troquecommerce is most used by e-commerce managers, business owners, and executives who need to run online retail operations efficiently. IT managers and systems analysts rely on it to support platform setup and maintenance, while coordinators and consultants use it to streamline store management, sales workflows, and strategic digital commerce decisions. Answer based on 11 reviews Overview ### What company size and industries is Troquecommerce built for? Troquecommerce is built primarily for small e-commerce businesses, with 91% of reviewers from small companies, especially in Retail at 27% and Apparel & Fashion at 18%. It also appears in Cosmetics at 9% and is aimed at fashion and footwear brands managing exchanges and returns through returns management. Answer based on 11 reviews Features and Usability ### What are the key features of Troquecommerce? Troquecommerce offers EDI and shipping labels as core functions, plus returns management, exchange management, and refund management for post-purchase workflows. It also includes order tracking, shipment tracking, package tracking, workflow automation, reporting/analytics, customer and self-service portals, API access, and third-party integrations for eCommerce operations. Integrations ### Which third-party tools and platforms does Troquecommerce integrate with? Troquecommerce integrates with e-commerce and commerce management platforms including Shopify, WooCommerce, VTEX, Nuvemshop, Loja Integrada, Tray, Linx, Bling, Asaas, Irroba Prime, Webstore, and Yampi. It connects these storefront, ERP, and payment tools in one integration catalog. Getting Started and Support ### What training and onboarding options does Troquecommerce offer? Troquecommerce provides in person training, documentation, and videos. In person training supports direct guidance during setup, documentation offers written reference material for self-paced review, and videos provide visual instructions that users can watch when needed. Getting Started and Support ### What customer support options does Troquecommerce offer? Troquecommerce provides email/help desk, a knowledge base, phone support, and chat. No reviewer feedback about support is available here, so user experience details such as response speed or helpfulness cannot be assessed from the provided catalog data. ## Features AI summary Based on 180 Returns Management (RMS) reviews Capterra data shows that buyers of returns management (RMS) software rank the following features as their top priorities: - **Self Service Portal** (**31%** of reviewers rated this feature as critical) - **Exchange Management** (**52%**) - **Customer Portal** (**51%**) Troquecommerce supports all three of the features reviewers rate most important: **Self Service Portal**, **Exchange Management**, and **Customer Portal**. Together, these capabilities help businesses give customers more control over returns and exchanges, improve communication throughout the process, and manage post-purchase requests more efficiently, allowing teams to deliver a smoother returns experience. Self Service Portal 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Exchange Management 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Enable the process of exchanging one item for another Customer Portal 5.0 (9) 44.44% of 9 reviewers that rated this feature as important or highly important A website or login for customers to access information Refund Management 5.0 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Oversee the process of issuing refunds Order Tracking 5.0 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Track orders throughout the fulfillment process Shipping Management 5.0 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Manage and track orders being shipped to customers Troquecommerce 41 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Delivery Estimate: A note of the expected delivery date and time - Delivery Record: Notation showing the location and time stamp of shipment delivery - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - EDI: Transfer of data from one computer system to another - Email Templates: Pre-made examples and templates for emails - Exchange Management: Enable the process of exchanging one item for another - For eCommerce: Intended to be used by online stores - Freight Shipping: Shipping products/goods by land, sea or air - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Order Tracking: Track orders throughout the fulfillment process - Package Tracking: Track the parcel or consignment delivery status - Payment Processing: Accept, record, and reconcile financial transactions - Quality Control: Ensure that quality requirements and standards are met across production processes - Quotes/Estimates: Generate quotes or estimates for customers - Refund Management: Oversee the process of issuing refunds - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Traceability: Track and document the history, application, or location of an item or activity - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.7 (11) 4.7 Based on 11 reviews ## Pricing Value for money 4.7 (11) ### Starting price Free trial available Value for money 4.7 (11) 4.7 Based on 11 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Bling](https://www.capterra.com/p/191410/Bling/)[ Linx](https://www.capterra.com/p/160547/Linx-Low-Code-Development/)[ VTEX](https://www.capterra.com/p/159471/VTEX/)[ Loja Integrada](https://www.capterra.com/p/206941/Loja-Integrada/)[ Asaas](https://www.capterra.com/p/207097/ASAAS/)[ Nuvemshop](https://www.capterra.com/p/202514/Nuvemshop/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (11) 4.6 Based on 11 reviews ## User reviews Overall rating 4.7 Based on 11 reviews Filter by rating 5(10) 4(0) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent EF esdras F. CEO Consumer Goods ### "Feito De Para Lojistas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2024 Pros Facilidade de uso para o nosso cliente e processos simples. Cons Para nossa operação, até o momento, não há nada que venha a ser negativo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FS Fernando S. Proprietário Apparel & Fashion ### "Gosto muito deste software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2024 Pros Preço, facilidade. Feedback dos clientes Cons Nada, tudo me agradou nesse software.... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AE Amanda E. CEO Apparel & Fashion ### "A melhor plataforma de Trocas e Devoluções do mercado" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2024 O atendimento e o suporte também são muito ágeis, sempre inovando e trazendo soluções novas, somos muito felizes usando o sistema que evolui junto com a nossa loja. Pros A Troquecommerce foi o divisor de águas na nossa empresa, usávamos outro concorrente que era muito mais caro e não evoluía da forma que um e-commerce precisa nos dias de hoje. A Troquecommerce trouxe recursos inovadores que facilitaram muito o nosso dia a dia, como troca de produto com reserva de estoque, conta digital para reembolso e Nota Fiscal de Devolução integrada Cons Não há nada que não tenha gostado, tudo muito bom Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. William S. Diretor e Consultor Marketing and Advertising ### "Eu recomendo a todos os nossos clientes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2024 Muito boa! Todos os clientes que estão utilizando estão super satisfeitos. Pros A quantidade de integrações com outros sistemas nos dá uma grande flexibilidade para personalização dos projetos. Cons Não tenho muito a reclamar, talvez as funcionalidades que ainda não estão ativas e que com certeza facilitarão ainda mais. Webhooks é um exemplo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Anderson R. Gestor de T.I Textiles ### "Insatisfeito com a implantação da NFD" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 February 29, 2024 Estou sem expectativas visando que o troquecommerce não consegue falr\\conversar com os suportes dos ERP. Pros Nada a declarar neste momento. Ainda estou com dificuldade de retorno. Cons Forma de contato na hora da implantação. Poderia ser tratados de uma forma mais acolhedora. Via chat de duvidas dos operadoras é muito ruim. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EV Eduardo V. Analista de sistemas Sporting Goods ### "Ferramenta excelente!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 29, 2024 A Troquecommerce é uma ferramenta que mudou a forma como nossa empresa enxerga os próprios processos. A ferramenta é inteligente, de fácil configuração, e não te deixa fazer nada que não faça sentido. Desde o primeiro momento, isso nos deixou confiantes em usar a ferramenta (o que é raro ao utilizar um software novo). É muito intuitivo! Recomendo de olhos fechados! Pros A Troquecommerce é uma ferramenta intuitiva, com expertise própria, e isso nos ajudou a entender melhor nosso próprio processo, e a organizar as demandas de forma. Recentemente começamos a usar a Conta Digital, o que também agilizou muito os processos de restituição de valores para clientes. Cons Como sugestão, só acho que poderia haver mais opções de integração com ERPs para gerar as notas fiscais de devolução de forma automática. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Precisávamos de agilidade na organização das demandas, no contato com os clientes e nas remessas de postagem. Não consigo mais imaginar nossa vida antes da Troquecommerce! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Vinicius M. CEO Cosmetics ### "A Troquecommerce mudou o meu pós venda e fez com que a minha loja se destaca-se ainda mais " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 29, 2024 Minha experiência tem sido incrível, o sistema me surpreendeu muito, e com certeza utilizarei em mais projetos. Pros O que eu mais gostei na Troquecommerce, foi a facilidade e agilidade para implantação, o painel administrativo é intuitivo e me permite ter acesso a todo o ecossistema de trocas e devoluções de forma facilitada. Todo o processo de logística reversa, geração de cupons de troca, envio de solicitações através da ferramenta da TroqueCommerce, otimizou muitos o tempo e causou uma ótima experiência para o cliente. Cons Acredito que poderia ter na base de conhecimento as informações obrigatórias que devem constar no checkout da loja, para que o sistema da TroqueCommerce consiga localizar o pedido via API, após a compra. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 7, 2024 Thanks for the feedback Vinicius MS Matheus S. E-commerce Retail ### "Troquecommerce" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 29, 2024 Praticidade e facilidade no uso para acompanhar e aprovar pedidos de devolução e trocas. Pros Praticidade e facilidade no uso para acompanhar e aprovar pedidos de devolução e trocas. Cons As vezes um pouco lento precisa recarregar a pagina. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Coordenadora Retail ### "Ferramenta necessária" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 29, 2024 Muito positiva, além de ser uma ferramenta simples e intuitiva para utilização do time no dia a dia. Pros Facilidade e rapidez na implementação, além do rápido atendimento, Cons Relatórios iniciais, porém ao longo das atualizações foram melhorando. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LI Lucas Ignacio S. Gerente E-commerce Retail ### "Excelente Ferramenta" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 29, 2024 Pros A evolução dela é constante e eles escutam o cliente bucando atender todos os públicos e segmentos. Fantásticos Cons Não tem integração com transportadoras para reversa e no ramo de pneus se tivesse pelo menos uma do setor de pneus já ajudaria. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10016764/Troquecommerce/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.