--- title: "Review Analytics Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Review Analytics Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/10016771/Review-Analytics/" page_type: "product" language: "en" --- # Review Analytics Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Review Analytics ## What is Review Analytics? Review Analytics is a tool that helps brands discover actionable insights about reviews, analyze customer sentiments, and more. A centralised location for all of your reviews across all of your listings that gives you: - A single place to review all of your reviews - Automated Net Promotor Score (NPS) and Customer Satisfaction (CSAT) , based on public sentiment - Alerts based on keywords (useful for keeping an eye on your competition) - and more ## What is Review Analytics used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Data Analysis](https://www.capterra.com/data-analysis-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $8 Other, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Review Analytics?[Manage this product listing](https://www.g2.com/products/review-analytics/claim_requests/new?auto=true) ## Review Analytics Overview Updated September 2026 AI summary Review Analytics supports businesses of all sizes in monitoring and managing their online reputation across platforms. Offering tools for sentiment analysis, review monitoring, alerts, and engagement tracking, it helps organizations understand customer feedback and trends. Features such as AI-driven analytics, customizable reporting, and predictive insights are available via a cloud-based deployment, fitting needs in customer experience and data analysis. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Review Analytics 0.0 VS. [### Locobuzz](https://www.capterra.com/p/183967/Locobuzz/) [4.3 (44)](https://www.capterra.com/p/183967/Locobuzz/reviews/) Starting Price $8 Other, Per Month Starting Price $399 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (44) Value For Money 0.0 (0) Value For Money 4.3 (41) Customer Service 0.0 (0) Customer Service 4.5 (43) ## Review Analytics alternatives Highest Rated [Bunker DB Analytics](https://www.capterra.com/p/251823/Bunker-DB-analytics/) [4.5 (50)](https://www.capterra.com/p/251823/Bunker-DB-analytics/reviews/) Starting price $999.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/251823/Bunker-DB-analytics/) [facelift](https://www.capterra.com/p/150410/facelift/) [4.4 (131)](https://www.capterra.com/p/150410/facelift/reviews/) Starting price $1199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/150410/facelift/) [BrandBastion](https://www.capterra.com/p/173375/Brand-Bastion/) [4.4 (9)](https://www.capterra.com/p/173375/Brand-Bastion/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/173375/Brand-Bastion/) [Determ](https://www.capterra.com/p/154479/Determ/) [4.4 (39)](https://www.capterra.com/p/154479/Determ/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/154479/Determ/) ## FAQs about Review Analytics Overview ### What company size and specific industries is Review Analytics built for? Review Analytics is designed for brands of all sizes that need to understand customer reviews and sentiment, including small businesses, mid-market companies, and larger enterprises. It suits consumer-facing companies across retail, hospitality, e-commerce, and other service industries that rely on customer feedback to guide decisions. Features and Usability ### What are the key features of Review Analytics? Review Analytics offers review monitoring, review notifications, review requests, and review display for managing feedback activity. It also includes sentiment analysis, text analysis, keyword tracking, competitor monitoring, and brand tracking. For reporting, it provides activity dashboards, ad hoc reporting, customizable reports, data visualization, and real-time analytics. Pricing ### How much does it cost and what fees or limitations are included? Review Analytics starts with a free Bronze plan, plus a free trial, and then charges $8 per month for the Silver plan and $12 per month for the Gold plan, both priced per listing. Bronze includes up to 2 listings, while Silver and Gold add unlimited listings and more AI features. Getting Started and Support ### What customer support options does Review Analytics offer? Review Analytics provides Email/Help Desk and FAQ/Forum support. Review Analytics offers these channels for users who need account or product guidance, but no reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,563 Reputation Management reviews Capterra data shows that buyers of reputation management software rank the following features as their top priorities: - **Review Request** (**55%** of reviewers rated this feature as critical) - **Negative Feedback Management** (**65%**) - **Review Monitoring** (**51%**) Review Analytics supports all three of the features reviewers identify as most important: **Review Request**, **Negative Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, respond to issues before they grow, and keep track of brand sentiment across channels, allowing teams to protect their reputation and improve the customer experience. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Ad hoc Query One-off queries made on an as-needed basis Ad hoc Reporting Generate one-off reports that meet information requirements AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Review Analytics 54 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Ad hoc Query: One-off queries made on an as-needed basis - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Satisfaction (CSAT) Score: Calculates customer satisfaction (CSAT) score using customer feedback data. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Decision Making: Makes informed choices based on available data and objectives - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Forecasting: Form predictions based on past and present data/trends - Hashtag Tracking: Track the usage of certain hashtags - Keyword Tracking: Track and monitor a specific set of keywords - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Search: Ability to interact with the application using human languages such as English - Negative Feedback Management: Identify, track, and respond to negative feedback - Net Promoter Score (NPS): Calculates net promoter score (NPS) using customer feedback data. - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Query Builder: Tool that allows users to create and execute database queries without needing to know the underlying syntax of the database - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self-service Analytics: Generate reports on your own without IT involvement - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Storytelling: Ability to present data insights in the form of a story to the audience - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Visual Discovery: Process of visually navigating data and applying analytics to detect patterns, gain insight, and answer specific business queries. --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10016771/Review-Analytics/pricing/) Bronze $0.00 It includes: - No Credit Card needed - Create and access up to 2 Listings - Visual Dashboard of the data - Reports to filter the data - Automatically updated reviews from Listings Silver $8.00 Other,Per Month It includes: - All Bronze plan features - Unlimited Listings - Latest AI Recommendations (1 per month) - Automatic Alerts for Profanity - Configurable Keyword Alerts Gold $12.00 Other,Per Month It includes: - All Silver plan features - Access to a full history of AI Recommendations - Grouping of Listings - Enhanced Data Visualization Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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