--- title: "Admin24 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Admin24 Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/10016795/Admin24/" page_type: "product" language: "en" --- # Admin24 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Admin24 ## What is Admin24? Customer service solution that helps businesses manage service level agreements, support tickets, application accounting, and more. ## What is Admin24 used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $85 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Admin24?[Manage this product listing](https://www.g2.com/products/admin24-service-desk/claim_requests/new?auto=true) ## Admin24 Overview Updated September 2026 AI summary Admin24 provides small businesses with cloud-based tools for managing customer service operations, offering features such as email and ticket management, knowledge base creation, and multi-channel communication. Optional capabilities include live chat, API access, and real-time monitoring, allowing teams to handle support requests, maintain service levels, and interact with customers across various channels through a web interface. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Admin24 5.0 (1) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $85 per user, per month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.0 (18,145) Value For Money 5.0 (1) Value For Money 4.0 (12,831) Customer Service 5.0 (1) Customer Service 4.1 (14,063) ## Admin24 alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about Admin24 Features and Usability ### What are the key features of Admin24? Admin24 includes support ticket management, email management, live chat, and multi-channel communication for handling customer requests across channels. It also offers customer history, knowledge base management, real-time monitoring, real-time notifications, SLA management, and an API for connecting service workflows with other systems. Integrations ### Which third-party tools and platforms does Admin24 integrate with? Admin24 integrates with 2 third-party platforms: Bitrix24 and Telegram. These catalog integrations cover CRM and messaging use cases, giving Admin24 connections to common business communication and customer management tools. Getting Started and Support ### What training and onboarding options does Admin24 offer? Admin24 provides documentation and videos to help teams get started. Documentation supports self-paced reference for setup and feature details, while videos offer visual guidance for learning the product and reviewing key steps at a later time. Getting Started and Support ### What customer support options does Admin24 offer? Admin24 provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support experience is available in the catalog data, so no claims can be made about response times, helpfulness, or common support frustrations. ## Features AI summary Based on 5,357 Help Desk reviews Capterra reviewers highlight these as the features buyers care about most when choosing customer service software: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Admin24 supports **Support Ticket Management** and **Multi-Channel Communication**, giving teams a clear way to track customer issues and manage conversations across multiple touchpoints. However, it does not offer **Call Center Management**. Instead, it includes **Email Management** (**40%**) and **Live Chat** (**43%**), which provide other highly valued ways to handle customer interactions. Together, these features help businesses respond faster, organize service requests more effectively, and provide teams with better visibility into customer communication. Support Ticket Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Multi-Channel Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Knowledge Base Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support API Application programming interface that allows for integration with other systems/databases Email Management Manage, store and organize emails within the system or via third-party apps Live Chat Ability to chat online in real time Admin24 9 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Email Management: Manage, store and organize emails within the system or via third-party apps - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Small $85.00 Business $170.00 Enterprise $340.00 Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AL Alexey L. Sales Manager Information Services ### "Simple and reliable service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 4, 2024 Pros Multichannel, easy setup, many useful functions Cons I would like integration with telephony. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.