--- title: "Rilla Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Rilla Software - reviews, pricing plans, popular comparisons to other Speech Analytics products and more." source_url: "https://www.capterra.com/p/10016798/Rilla/" page_type: "product" language: "en" --- # Rilla Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Rilla ## What is Rilla? Rilla is the leading speech analytics software for the home improvement industry. Rilla AI automatically transcribes, analyzes, and gives field sales reps feedback to improve their close rates and help their sales managers save dozens of hours every month. We have proven results in boosting closed rates, saving time, and increasing average ticket sizes. ## What is Rilla used for? [Speech Analytics](https://www.capterra.com/speech-analytics-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Top alternative Featured Overall rating Based on 366 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Pros & cons Responsive and proactive support team AI-powered coaching and feedback Technical and usability recording challenges ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Service Dispatch / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Rilla?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.rillavoice.com&name=Rilla) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rilla 4.8 (366) VS. [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (366) Ease Of Use 5.0 (809) Value For Money 4.7 (325) Value For Money 4.9 (734) Customer Service 4.9 (348) Customer Service 5.0 (738) ## Rilla alternatives [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (5,311)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,480)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (495)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10016798/Rilla/alternatives/) ## FAQs about Rilla Overview ### What problems does Rilla solve? Rilla solves inefficient field coaching, inconsistent script adherence, and poor visibility into real customer conversations by recording appointments, analyzing talk ratios, objections, and keywords, and enabling virtual ride-alongs with fast feedback. Sales managers, in-home sales teams, technicians, and new reps use it to reduce travel, standardize coaching, improve accountability, and resolve customer disputes. Answer based on 197 reviews Overview ### Which roles and teams benefit most from Rilla? Rilla is most used by sales teams, showroom consultants, and service managers who need better coaching, call visibility, and conversion consistency. Sales leaders use it to review conversations and train reps, while owners, general managers, and operations executives rely on it to monitor performance, improve customer interactions, and standardize frontline workflows. Answer based on 365 reviews Overview ### What company size and industries is Rilla built for? Rilla is built mainly for small businesses in construction, which account for 77% and 54% of reviewers, respectively. It serves home services teams including remodeling, solar, electrical, HVAC, plumbing, garage door, dispatch, locksmith, and pest control, with additional use in consumer services and utilities, primarily for speech analytics. Answer based on 365 reviews Features and Usability ### What are the key features of Rilla? Rilla includes call recording, audio capture, automatic transcription, and speech-to-text analysis as core features for reviewing customer conversations. Differentiators include virtual ride-alongs, AI call summaries, talk-time and speech-speed analytics, and coaching feedback tied to sales process adherence, helping managers review calls, train reps, and track improvement. Answer based on 84 reviews Overview ### How does Rilla help improve the sales process? Rilla helps sales teams improve presentations, coaching, and follow-up by turning recorded conversations into practical feedback. Reps and managers use it to review objections, talk patterns, summaries, and top-performer examples, though some teams note setup takes work, adoption can be uneven, and occasional recording or automation issues affect trust. Answer based on 78 reviews Integrations ### Which third-party tools and platforms does Rilla integrate with? Rilla integrates with Ingage, ServiceTitan, LEAP, Salesforce Customer360, and improveit 360. Reviewer mentions point to common use cases across presentation tools, CRM, and field service workflows, including synced appointments, recorded calls, sales tracking, visual presentation follow-along, and real-time sales updates. Answer based on 18 reviews Getting Started and Support ### How easy is it to onboard and train a team on Rilla? Rilla is generally quick for frontline users to pick up, with reviewers describing setup as easy and the learning curve as short for daily use. Training is available in person, through live online sessions, documentation, and videos. Admins and power users often need more structured, hands-on guidance to learn analytics, trackers, and best practices. Answer based on 67 reviews Getting Started and Support ### What customer support options does Rilla offer, and how do users rate the experience? Rilla offers email/help desk, chat, a knowledge base, and FAQ/forum resources. Users often describe support as responsive, available, and helpful during setup and ongoing questions. The main frustration is onboarding: some teams say initial training felt rushed or unclear, making early navigation and adoption harder than expected. Answer based on 61 reviews Features and Usability ### Is Rilla easy to use for sales teams? Rilla feels easy to use for most sales teams, with a clear interface, searchable call records, and simple coaching workflows. New users often get comfortable quickly, especially with manager support, though some teams mention setup friction, occasional recording or transcription errors, and AI feedback that can feel generic or miss context. Answer based on 84 reviews ## Who uses Rilla? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and proactive support team 96% positive reviews out of 53 Most users report customer support is accessible, knowledgeable, and provides timely assistance during onboarding and ongoing use. Technical and usability recording challenges 63% negative reviews out of 35 Most reviewers find recording issues include battery drain, technical glitches, missed recordings, and discomfort with being recorded. Christopher M. Sales Manager, 51 - 200 employees. "Rilla is aware and working on this, but we are losing approx 10% of our calls to early termination of the recording." AI-powered coaching and feedback 100% positive reviews out of 32 Most reviewers describe coaching as efficient, flexible, and data-driven, enabling targeted team development and accountability. Geoff C. Service Manager, 51 - 200 employees. "Rilla allows me to be far more in tune with the operations in the field and allow me to improve and coach more effectively" Effective sales performance coaching 100% positive reviews out of 27 Most reviewers indicate sales team coaching delivers real-time feedback, identifies skill gaps, and improves sales communication. Nalani D. Operations Manager, 11 - 50 employees. "It allows for me to see in real time what is happening and be able to provide coaching to the techs to help them improve their communication skills. As we dial in on the communication styles, it in turn allows them to be me effective in their sales skills." ## Features AI summary Based on 652 Speech Analytics reviews Capterra reviewers highlight these as the features buyers value most when choosing Speech Analytics software: - **Performance Management** (**65%** of reviewers rated this feature as critical) - **Audio Capture** (**56%**) - **Automatic Transcription** (**54%**) Rilla includes **Audio Capture** and **Automatic Transcription**, giving teams a way to record spoken interactions and turn them into searchable text for faster review and analysis. However, it does not offer **Performance Management**. Instead, it provides other important capabilities that reviewers also rate highly, including **Call Recording** (**63%**), **Speech-to-Text Analysis** (**45%**), and **Customer Experience Management** (**41%**). These features help businesses review conversations in detail, spot trends in customer interactions, and improve coaching and service quality over time. Audio Capture 4.3 (256) 67.97% of 256 reviewers that rated this feature as important or highly important It gives you the ability to record conversations clearly, even from a distance or when the device isn’t ideally placed. Some reviewers find the audio quality strong and useful for coaching, though others mention occasional issues with word accuracy and background noise. Automatic Transcription 4.3 (252) 66.27% of 252 reviewers that rated this feature as important or highly important This aspect helps you quickly review and analyze conversations by converting speech to text. Reviewers indicate transcription is generally accurate and time-saving, but some mention occasional errors, especially with accents or poor device placement. Call Recording 4.7 (44) 63.64% of 44 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Speech-to-Text Analysis 4.2 (234) 63.25% of 234 reviewers that rated this feature as important or highly important You benefit from fast, readable conversation analysis that aids coaching and performance review. Some users say the speech-to-text is usually accurate and speeds up review, though others report minor errors in word recognition and speaker identification. Customer Experience Management 4.6 (215) 60.00% of 215 reviewers that rated this feature as important or highly important Rilla offers valuable tools to monitor and enhance client interactions, helping you understand customer needs and improve service. Users think real-time feedback, coaching support, and the ability to review conversations are especially helpful for delivering a consistent customer experience. Reporting & Statistics 4.6 (138) 61.59% of 138 reviewers that rated this feature as important or highly important With this capability, you can easily track team and individual progress, identify areas for improvement, and support coaching. Reviewers appreciate the clear analytics, actionable insights, and ability to monitor performance, though some wish for more flexible report scheduling. Rilla 50 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audio Capture: It gives you the ability to record conversations clearly, even from a distance or when the device isn’t ideally placed. Some reviewers find the audio quality strong and useful for coaching, though others mention occasional issues with word accuracy and background noise. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Transcription: This aspect helps you quickly review and analyze conversations by converting speech to text. Reviewers indicate transcription is generally accurate and time-saving, but some mention occasional errors, especially with accents or poor device placement. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Rilla offers valuable tools to monitor and enhance client interactions, helping you understand customer needs and improve service. Users think real-time feedback, coaching support, and the ability to review conversations are especially helpful for delivering a consistent customer experience. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Inventory Control: Monitor product stock levels - Job Management: Manage and track all job information and associated tasks - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reporting & Statistics: With this capability, you can easily track team and individual progress, identify areas for improvement, and support coaching. Reviewers appreciate the clear analytics, actionable insights, and ability to monitor performance, though some wish for more flexible report scheduling. - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Speech-to-Text Analysis: You benefit from fast, readable conversation analysis that aids coaching and performance review. Some users say the speech-to-text is usually accurate and speeds up review, though others report minor errors in word recognition and speaker identification. - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.7 (366) 4.7 Based on 366 reviews ## Pricing Value for money 4.7 (325) ### Starting price Free trial not available Value for money 4.7 (325) 4.7 Based on 325 reviews ## Integrations [ ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (348) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (348) 4.9 Based on 348 reviews ## User reviews Overall rating 4.8 Based on 366 reviews Filter by rating 5(310) 4(45) 3(9) 2(0) 1(2) Mentioned topic Sorted by most recent NT Natalia T. Leasing Agent Real Estate ### "Secure closing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2026 I've been using it for a few weeks now and i think it's an important and very useful tool that help us get better Pros I love how it gives you great feedback on how to get better at leasing and closing a prospect. The customer service is incredible and helps our team get better. Cons Honestly I love everything about the app! There's never no issues with internet and it rides along pretty easily. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jennifer S. Director of Sales and Marketing Hospital & Health Care ### "A Game Changer for Staying Organized and Productive! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 31, 2026 The app is user friendly, efficient and helps save both valuable time and information! A Game Changer for Staying Organized and Productive! Pros I have truly appreciated the ability to stay fully focused on my prospects and family members during our experiences vs having to stop and start to take hand written notes. it has made capturing ALL of the information, organizing notes and meaningful follow up so much easier! Cons unfortunately, AI can not "read the room" or witness emotions or body language so often the post visit suggestions are not as accurate. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ian W. Roof inspector Construction ### "Rilla is great for real time growth" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 30, 2026 Pretty positive I can use it as a tools to me learn and grow as well as get and give feedback to and from my team Pros The live feature, the ability to game plan and get feedback in the moment. I love that team mates can listen in to what's happening and discuss and I can do the same. Cons It's glitchy and will stop recordings or tracking when phone calls come in which is something that's not within my control. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MB Max B. Product sales exectuve Banking ### "Revolut Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 22, 2026 Positive experience overall, really good applicable use rather than just being a qc function. Would recommend to other businesses Pros Ability to listen on past conversations and learn from them. Also being able to review and inform yourself on follow-ups Cons The batter consumption really is the achilles heel of the application. Having to carry 2 power banks to insure I have enough battery for the day is an inconvenience Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PS Paul S. New Home Sales Consultant Real Estate ### "Great sales feedback - listening improvement needed" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 August 6, 2026 I enjoy Rilla. I really do wish that it picked up conversations as well as some of the competitors. But overall, nothing compares to the coaching that it provides for sales reps and the customization that it gives. I enjoy it! Pros I like that it provides me personalized data that I can then sync into Salesforce. I also love the coaching feedback that it provides and how I can improve. They also have great customer service when getting coached on how to use Rilla. Cons I don't think it picks up conversations quite as well as some other voice recording apps. I also wish there was an easier copy and paste functionality when providing a summary of the conversation. When navigating on the computer, it is almost too minimalist and I wish there was a easier way to find different chats in the computer website. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. XM Xavier M. Sales Assistant Construction ### "Using Rilla in new home sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 6, 2026 Great tool for sales reps. I'm Gen Z who's new to sales, so I'm one of the early adopters on my team. Most of the seasoned reps are more tentative to use it because they're set in their ways and don't like the idea of being monitored like big brother, however, I find Rilla incredibly useful both from a notes standpoint and as a trainer when I am unable to meet with my sales manager. It has the option to plan strategically for which clients to prioritize and ideates how to close them; haven't tested this out myself yet, but I'm excited to! Pros I appreciate the ease of recording appointments and walk-ins, as it allows for me to be more present with potential customers and I can upload the notes with ease to the CRM afterwards. Also very useful from the coaching perspective, as my sales manager reviews 2-3 of my appointments weekly and leaves notes for me on where I'm doing well and how to improve. Very helpful as someone new to sales. The support team is very responsive whenever I need their help. Cons I have nothing negative to say about Rilla thus far from my 2 months of usage, it's been helpful. I do wish that the transcription was more accurate, as it sometimes does not pick up on certain parts of my conversation with a client and then I get a lower score because of it, and it will occasionally add random cuss words to the transcription at times. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MS Matt S. Sales Consultant Real Estate ### "Matt's Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 5, 2026 I have had an overall great experience so far. Definitely wasn't very open to it at first but have come a long way. Pros I like Rilla because it helps me improve my sales speech. I can go back and learn what I need to do better to help convert more prospects. Cons The only thing I don't like about using Rilla is sometimes people feel uncomfortable when I ask them if they are okay with being recorded. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Sales Rep Environmental Services ### "Rilla Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 29, 2026 I like the streak feature and that has made me use it everyday. I have probably used it the most out of everyone in the company, and I'd say that it is definitely better than nothing. Not as good as having a senior sales rep standing over my shoulder, but I appreciate when it points out something helpful. I take its reviews with a grain of salt. Pros The ability to practice with AI agents is so cool, especially when it pulls objections/considerations from my previous meetings or the meetings of my coworkers. Cons Sometimes it just doesn't get reality. It has objections that don't make sense. It's entire brain is made of the previous meeting recording, so there are often gaps in its logic. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CD chad D. general manager Automotive ### "rilla review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 3, 2026 Pros I enjoy using rilla because the app is very easy to navigate and use. makes phone calls easy to track Cons ai bot notes are not always accurate to the conversation that is had with the customer. dont think this is anything serious Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MD Matthew D. Sales Rep Construction ### "Rilla review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 1, 2026 I like there is a system to help track every meeting. Helps you stay the course, become disciplined and consistent, and find areas of improvement. Pros The call quality and feedback is really spot on, and helpful to see what I missed or did really well at. Cons I would say the least is feeling like some of the things I did hit but some times it doesn’t check them off. Not a massive deal and doesn’t happen often Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10016798/Rilla/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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