# Rilla Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Rilla Software - reviews, pricing plans, popular comparisons to other Speech Analytics products and more. Source: https://www.capterra.com/p/10016798/Rilla --- # Rilla Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Rilla ## What is Rilla? Rilla is the leading speech analytics software for the home improvement industry. Rilla AI automatically transcribes, analyzes, and gives field sales reps feedback to improve their close rates and help their sales managers save dozens of hours every month. We have proven results in boosting closed rates, saving time, and increasing average ticket sizes. ## What is Rilla used for? [Speech Analytics](https://www.capterra.com/speech-analytics-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Top alternative Featured Overall rating Based on 348 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 1% Pros & cons Responsive and helpful support team AI-powered remote coaching tools Technical and usability recording challenges Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rilla?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.rillavoice.com&name=Rilla) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rilla 4.8 (348) VS. [4.7 (7)](https://www.capterra.com/p/10011014/CallAI/reviews/) Starting Price Contact vendor Starting Price $49.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (348) Ease Of Use 5.0 (807) Value For Money 4.7 (309) Value For Money 5.0 (732) Customer Service 4.9 (331) Customer Service 5.0 (737) ## Rilla alternatives [4.6 (5,125)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,438)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (2,739)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10016798/Rilla/alternatives/) ## Who uses Rilla? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and helpful support team 96% positive reviews out of 51 Reviewers appreciate customer support for its prompt assistance, guidance during onboarding, and ongoing help with platform use. Technical and usability recording challenges 62% negative reviews out of 34 Most users report recording issues such as battery drain, missed calls, technical glitches, and interruptions from notifications. Christopher M Sales Manager, 51 - 200 employees. "Rilla is aware and working on this, but we are losing approx 10% of our calls to early termination of the recording." AI-powered remote coaching tools 100% positive reviews out of 31 Most reviewers describe coaching as streamlined by AI features, call analytics, and remote feedback capabilities, saving time. Derrick T Sales Manager, 51 - 200 employees. "I love that my team are able to review their calls themselves and the analytics changes the game when it comes to coaching." Data-driven sales team development 100% positive reviews out of 25 Most reviewers indicate sales team coaching benefits from real-time feedback, performance tracking, and replicating top behaviors efficiently. Nalani D Operations Manager, 11 - 50 employees. "It allows for me to see in real time what is happening and be able to provide coaching to the techs to help them improve their communication skills. As we dial in on the communication styles, it in turn allows them to be me effective in their sales skills." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Audio Capture 4.3 (244) 66.80% of 244 reviewers that rated this feature as important or highly important It gives you reliable audio recordings of conversations, even from a distance or when your device is in a pocket. Users think the quality is generally good for reviewing tone and content, but some mention occasional issues with word accuracy and background noise. Automatic Transcription 4.2 (238) 65.55% of 238 reviewers that rated this feature as important or highly important You benefit from fast, mostly accurate transcriptions that make reviewing conversations easier. Some users say it saves time and aids coaching, but others note occasional errors, especially with accents or poor device placement, requiring manual review at times. Speech-to-Text Analysis 4.2 (222) 62.16% of 222 reviewers that rated this feature as important or highly important This aspect helps you quickly analyze conversations and performance. Reviewers indicate it is usually accurate and speeds up reviews, but some report issues with speaker identification, typos, and occasional misinterpretation of context. Customer Experience Management 4.6 (208) 59.13% of 208 reviewers that rated this feature as important or highly important Rilla offers you tools to track, analyze, and improve customer interactions. Reviewers appreciate how it helps you identify strengths and areas for growth, receive real-time coaching, and better understand customer needs to deliver a consistent, high-quality experience. Reporting & Statistics 4.6 (127) 59.06% of 127 reviewers that rated this feature as important or highly important With this capability, you get clear insights into performance and progress. Some reviewers find the analytics valuable for coaching, accountability, and identifying improvement areas, though a few wish for more critical scoring and customizable reporting schedules. Natural Language Processing 4.4 (207) 57.49% of 207 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Rilla 49 features Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases It gives you reliable audio recordings of conversations, even from a distance or when your device is in a pocket. Users think the quality is generally good for reviewing tone and content, but some mention occasional issues with word accuracy and background noise. Automatically create schedules based on business needs or employee availability and qualifications You benefit from fast, mostly accurate transcriptions that make reviewing conversations easier. Some users say it saves time and aids coaching, but others note occasional errors, especially with accents or poor device placement, requiring manual review at times. Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Manage and track all internal and external communication conducted via calls, email, text, or chat Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Rilla offers you tools to track, analyze, and improve customer interactions. Reviewers appreciate how it helps you identify strengths and areas for growth, receive real-time coaching, and better understand customer needs to deliver a consistent, high-quality experience. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Customize contracts and forms to collect specific information Alter the layout and content of reports Electronically collect payments for goods or services Digitally sign online documents Receive and/or send email notifications for urgent updates, requests, or other information Monitor product stock levels Manage and track all job information and associated tasks Track and visualize the status of an ongoing job and the time spent on tasks or projects Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Plan and coordinate all the resources, costs and time needed to execute assignments Generate quotes or estimates for customers Analyze and gain insights into data in real-time Receive data and information in real time Receive system updates as soon as any changes are made With this capability, you get clear insights into performance and progress. Some reviewers find the analytics valuable for coaching, accountability, and identifying improvement areas, though a few wish for more critical scoring and customizable reporting schedules. Plan daily routes to optimize employee scheduling and provide directions Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets This aspect helps you quickly analyze conversations and performance. Reviewers indicate it is usually accurate and speeds up reviews, but some report issues with speaker identification, typos, and occasional misinterpretation of context. Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Interact with data visualization elements, such as charts and graphs, to drill down into data Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.7 (348) 4.7 Based on 348 reviews ## Pricing Value for money 4.7 (309) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.7 (309) 4.7 Based on 309 reviews ## Integrations [ ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (331) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (331) 4.9 Based on 331 reviews ## User reviews Overall rating 4.8 Based on 348 reviews Filter by rating 5(295) 4(42) 3(9) 2(0) 1(2) Mentioned topic Sorted by most recent KC Kirk C. Sales Training Manager Utilities ### "Rilla for President" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 22, 2026 A massive time saver and absolutely necessary if you can get your employees to buy into it. I couldn't imagine coaching without it. Pros Ride-Alongs and Features are top notch. The ability to listen live, give real time feedback and coach in the moment is second to none. Cons Sometimes difficult to get ahold of your designated account manager. Expansion of the work force is important to keep up with customer support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VB Victor B. Na Construction ### "Worth it , big help for every one " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 16, 2026 Great over all it’s worth the investment as long as every one uses it and keeps the effort going to improve Pros Team collaboration is great , helps keep every one honest with security , great features , technicians don’t mind it as much as I though with the technology being so helpful to help give them feedback and it sure feels we are getting the value for the money . Cons Not enough practice role plays as I would like to have seen . The roleplays that do come up are solid but not enough of them to keep getting better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Steve M. CFI Construction ### "Insights into appointment " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 12, 2026 Really helpful, it picks up on things I wouldn’t be able to notice without it. Makes me see exactly where I’ve been straying on certain aspects of my process Pros Getting feedback instantly once the conversation is uploaded. Insights into the process is amazing, helpful tips Cons Sometimes it’s difficult for rilla to figure out who’s talking, sometimes it thinks the customer is talking rather then me Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Joseph B. Inside sales agent Real Estate ### "My personal sales coach " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 7, 2026 More than acceptable. It’s great for large teams. We don’t need to do call reviews at all. Rilla takes care of that. Pros I love the feedback given on different parts of my script. It gives me real time feedback on how to improve my adherence to the script and my ability to deal with objections. Cons The integration with my current crm was choppy at first. It’s now much better but we missed several weeks worth of calls until it was finally full integrated. The crm I’m using tends to be quite buggy so I doubt this is a rilla issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Drain Technician Construction ### "Good features, but is it necessary?" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 6, 2026 Positive experience using Rilla overall. Not 100% sure if it is "solving a problem" to add value, but the features it has work quite well. Pros The AI festures and summaries of my interactions. The role playing feature is interesting and can keep you sharp. Cons Would like a lock screen widget to pause and resume recording. UI could be improved to make navigating to previous interactions streamlined. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Kurt B. Sales rep Consumer Services ### "Rilla for Sales Rep " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2026 A lot of recap and self improvement opportunities. I like going through and seeing if i said something somewhere (can search for a word). Pros The role play option to re do some objections for appts is helpful. Like seeing where i could have done better. Cons Role play cuts off before time runs out. Not sure if this is glitch. Would be nice if had more time and direction of what to say exactly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Owner Construction ### "Rilla? Nah" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 26, 2026 Due to the unresponsiveness of Rilla and the insistence on the last $6K payment ($18K I thought was a good amount for 30 days), I can not recommend dealing with Rilla. They are not transparent, greedy, and their product is not as good as others. Pros It synched nicely with our Blue Collar Success Group process. It worked ok as long as tech did not call ahead to the customer Cons If the tech called ahead, the call would be recorded but no automatic start of recording when they arrived at job. Their work around created issues. Switched to another system with a better trigger and stopped using Rilla after 30 days. They refused to lower total contract price to get out. Demanded $24K for 30 days of use that did not work the way originally described. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reasons for choosing Rilla Mistake I guess. Left Rilla and went to Field Pro which has worked much better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DT Derrick T. Sales Manager Consumer Services ### "This is It!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2026 With only a couple of months of using Rilla, I am excited about exploring all of the coaching benefits it provides. There is so much more for me to explore to be the best coach I can be for my team. Pros I love that my team are able to review their calls themselves and the analytics changes the game when it comes to coaching. Cons Their is nothing to dislike about Rilla. The only thing is what's coming next. Possibly an admin account for those who are not responsible for doing ride a longs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Michelle H. Operation Manager Hospitality ### "Rilla Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 It has helped me make better sales and better communicating, I have grown significantly in my sales using Rilla Pros How I can listen to my conversations and get better, It helps me to my job better, and also learn what I need to say Cons Nothing really, I really enjoy using it because it has made my job better and the sales end better. It sometimes doesn't stop, but easy to fix Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR Kristen R. Customer Sales Rep Consumer Services ### "Great for customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2026 Rilla is helpful with all inbound and outbound calls to ensure top quality service. This helps us navigate to be better everyday. Pros Rilla is great! I would recommend this to any and all companies. Easy to guide system as well as wonderful customer support. The features are great and helps out a lot with reviewing calls and the AI for following up and getting info needed. Cons I have not found anything that I like least about Rilla as of now. If I do I will come back for a review. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)