# Rilla Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Rilla Software - reviews, pricing plans, popular comparisons to other Speech Analytics products and more. Source: https://www.capterra.com/p/10016798/Rilla --- # Rilla Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Rilla ## What is Rilla? Rilla is the leading speech analytics software for the home improvement industry. Rilla AI automatically transcribes, analyzes, and gives field sales reps feedback to improve their close rates and help their sales managers save dozens of hours every month. We have proven results in boosting closed rates, saving time, and increasing average ticket sizes. ## What is Rilla used for? [Speech Analytics](https://www.capterra.com/speech-analytics-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Top alternative Featured Overall rating Based on 358 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 1% Pros & cons Responsive and helpful support team Comprehensive coaching capabilities Frequent recording and device challenges ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Service Dispatch / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Rilla?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.rillavoice.com&name=Rilla) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rilla 4.8 (358) VS. [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (358) Ease Of Use 4.4 (177) Value For Money 4.7 (318) Value For Money 4.3 (159) Customer Service 4.9 (341) Customer Service 4.5 (174) ## Rilla alternatives Highest Rated [4.7 (2,741)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $245.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (333)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [3.9 (148)](https://www.capterra.com/p/78106/Service-Assistant/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10016798/Rilla/alternatives/) ## FAQs about Rilla Overview ### What problems does Rilla solve? Rilla solves slow, subjective field coaching, missed visibility into customer conversations, and time-consuming in-person ride-alongs by recording calls, analyzing scripts, objections, talk ratios, and coaching moments. Sales managers, field service leaders, technicians, and new reps use it to deliver faster feedback, improve consistency, reduce miscommunication, and scale training across distributed teams. Answer based on 196 reviews Overview ### Which roles and teams benefit most from Rilla? Rilla is most used by sales leaders, sales reps, and design consultants who need coaching, call analysis, and stronger close rates in customer conversations. General managers, owners, and executives use it to monitor team performance and standardize selling, while service managers and advisors improve customer interactions and follow-up quality. Answer based on 358 reviews Overview ### What company size and industries is Rilla built for? Rilla is built primarily for small businesses in construction, with 77% of reviewers from small companies and 55% from construction. It serves home services teams including remodeling, electrical, HVAC, plumbing, solar, pest control, and related consumer services and utilities, with speech analytics as the most common use case. Answer based on 358 reviews Features and Usability ### What are the key features of Rilla? Rilla includes core conversation intelligence features like call recording, automatic transcription, audio capture, and speech-to-text analysis, plus differentiators such as virtual ride-alongs, AI call summaries, talk-time and speech-speed analytics, and coaching feedback. Reviewers also highlight training workflows, performance tracking, and integrations with CRM tools like ServiceTitan. Answer based on 78 reviews Overview ### How does Rilla help improve the sales process? Rilla helps sales teams improve consistency, coaching, and call review by turning conversations into clear feedback. In-home sales teams, managers, and reps use it to spot missed steps, compare top performers, and refine presentations, though setup effort, recording issues, and pricing can be concerns for some businesses. Answer based on 75 reviews Integrations ### Which third-party tools and platforms does Rilla integrate with? Rilla integrates with Ingage, ServiceTitan, LEAP, Salesforce Customer360, and improveit 360. Reviewer mentions point most often to Ingage and ServiceTitan, while the broader set covers presentation workflows, field service management, CRM, sales tracking, and appointment recording across connected customer and rep activity. Answer based on 17 reviews Getting Started and Support ### How easy is it to onboard and train a team on Rilla? Rilla is fairly quick for frontline team members to start using, with reviewers often describing setup as easy and the learning curve as short. Training is available in person, through live online sessions, documentation, and videos. Managers and admins may need more time and more structured guidance to learn analytics, trackers, and best practices. Answer based on 64 reviews Getting Started and Support ### What customer support options does Rilla offer, and how do users rate the experience? Rilla offers email/help desk, chat, a knowledge base, and FAQ/forum resources. Users generally describe support as responsive, available, and helpful during setup and troubleshooting. Some reviewers say onboarding and training felt unclear or delayed at first, which made the admin side harder to learn until they got direct guidance. Answer based on 60 reviews Features and Usability ### Is Rilla easy to use for new teams? Rilla feels easy to learn for many teams, with a clear interface, quick onboarding, and useful reminders. Sales reps, technicians, and managers often get comfortable fast, though some users say setup feels intimidating at first and occasional transcription, speaker detection, or recording glitches can slow adoption. Answer based on 78 reviews ## Who uses Rilla? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 237 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 237 reviews Sales & Business Development 50% Sales & Business Development 50% Construction 12% Administrative 11% Consulting 5% Others 21% Top industries Based on 237 reviews Construction 56% Real Estate 14% Consumer Services 14% Building Materials 11% Other 5% ## Pros and Cons Responsive and helpful support team 96% positive reviews out of 52 Most reviewers report customer support is attentive, quick to assist, and provides valuable guidance during onboarding and use. Frequent recording and device challenges 62% negative reviews out of 34 Most reviewers find recording issues include battery drain, technical glitches, missed recordings, and discomfort with notification prompts. Christopher M Sales Manager, 51 - 200 employees. "Rilla is aware and working on this, but we are losing approx 10% of our calls to early termination of the recording." Comprehensive coaching capabilities 100% positive reviews out of 32 Most reviewers describe coaching as streamlined, effective, and enhanced by analytics, AI tips, and flexible feedback. Geoff C Service Manager, 51 - 200 employees. "Rilla allows me to be far more in tune with the operations in the field and allow me to improve and coach more effectively" Real-time sales team development 100% positive reviews out of 26 Most reviewers indicate sales team coaching enables immediate feedback, skill tracking, and replicating top sales behaviors efficiently. Nalani D Operations Manager, 11 - 50 employees. "It allows for me to see in real time what is happening and be able to provide coaching to the techs to help them improve their communication skills. As we dial in on the communication styles, it in turn allows them to be me effective in their sales skills." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Audio Capture 4.3 (251) 67.73% of 251 reviewers that rated this feature as important or highly important It gives you the ability to record conversations clearly, even from a distance or when the device is not ideally placed. Some reviewers find the audio quality strong and helpful for coaching, but others report occasional issues with word accuracy, background noise, and speaker differentiation. Automatic Transcription 4.3 (247) 65.99% of 247 reviewers that rated this feature as important or highly important This aspect helps you quickly review conversations without listening to full recordings. Reviewers indicate transcription is generally accurate and time-saving, but some mention occasional errors, especially with accents or device placement, and wish for even greater reliability. Speech-to-Text Analysis 4.2 (228) 62.72% of 228 reviewers that rated this feature as important or highly important You benefit from fast, accurate text conversion that speeds up conversation review and performance analysis. Some users say the analysis is mostly reliable and aids coaching, but others note occasional inaccuracies, typos, and challenges distinguishing speakers. Customer Experience Management 4.7 (212) 59.43% of 212 reviewers that rated this feature as important or highly important Rilla offers valuable tools to monitor and enhance customer interactions, helping you identify strengths and areas needing improvement. Users think it helps improve technician dialogue, provides actionable feedback, and supports consistent, high-quality client experiences, making coaching and service adjustments easier. Reporting & Statistics 4.6 (132) 60.61% of 132 reviewers that rated this feature as important or highly important With this capability, you can easily track team and individual progress, identify areas for improvement, and receive actionable analytics for coaching. Reviewers appreciate the clear insights, progress tracking, and ability to pinpoint strengths and weaknesses, though some want more customizable report scheduling. Natural Language Processing 4.5 (211) 58.29% of 211 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Rilla 49 features Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases It gives you the ability to record conversations clearly, even from a distance or when the device is not ideally placed. Some reviewers find the audio quality strong and helpful for coaching, but others report occasional issues with word accuracy, background noise, and speaker differentiation. Automatically create schedules based on business needs or employee availability and qualifications This aspect helps you quickly review conversations without listening to full recordings. Reviewers indicate transcription is generally accurate and time-saving, but some mention occasional errors, especially with accents or device placement, and wish for even greater reliability. Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Manage and track all internal and external communication conducted via calls, email, text, or chat Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Rilla offers valuable tools to monitor and enhance customer interactions, helping you identify strengths and areas needing improvement. Users think it helps improve technician dialogue, provides actionable feedback, and supports consistent, high-quality client experiences, making coaching and service adjustments easier. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Customize contracts and forms to collect specific information Alter the layout and content of reports Electronically collect payments for goods or services Digitally sign online documents Receive and/or send email notifications for urgent updates, requests, or other information Monitor product stock levels Manage and track all job information and associated tasks Track and visualize the status of an ongoing job and the time spent on tasks or projects Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Plan and coordinate all the resources, costs and time needed to execute assignments Generate quotes or estimates for customers Analyze and gain insights into data in real-time Receive data and information in real time Receive system updates as soon as any changes are made With this capability, you can easily track team and individual progress, identify areas for improvement, and receive actionable analytics for coaching. Reviewers appreciate the clear insights, progress tracking, and ability to pinpoint strengths and weaknesses, though some want more customizable report scheduling. Plan daily routes to optimize employee scheduling and provide directions Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets You benefit from fast, accurate text conversion that speeds up conversation review and performance analysis. Some users say the analysis is mostly reliable and aids coaching, but others note occasional inaccuracies, typos, and challenges distinguishing speakers. Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Interact with data visualization elements, such as charts and graphs, to drill down into data Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.7 (358) 4.7 Based on 358 reviews ## Pricing Value for money 4.7 (318) ### Starting price Free trial not available Value for money 4.7 (318) 4.7 Based on 318 reviews ## Integrations [ ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (341) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (341) 4.9 Based on 341 reviews ## User reviews Overall rating 4.8 Based on 358 reviews Filter by rating 5(305) 4(42) 3(9) 2(0) 1(2) Mentioned topic Sorted by most recent CD chad d. general manager Automotive ### "rilla review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 3, 2026 Pros I enjoy using rilla because the app is very easy to navigate and use. makes phone calls easy to track Cons ai bot notes are not always accurate to the conversation that is had with the customer. dont think this is anything serious Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MD Matthew D. Sales Rep Construction ### "Rilla review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 1, 2026 I like there is a system to help track every meeting. Helps you stay the course, become disciplined and consistent, and find areas of improvement. Pros The call quality and feedback is really spot on, and helpful to see what I missed or did really well at. Cons I would say the least is feeling like some of the things I did hit but some times it doesn’t check them off. Not a massive deal and doesn’t happen often Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jason M. Sales Representative Real Estate ### "Rilla Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 31, 2026 Overall, my experience with Rilla has been very positive. It’s a valuable tool for understanding and improving my sales performance, especially with its AI-driven call insights and time-saving summaries and it has helped me become more consistent and effective in my role. Pros Rilla automatically analyzes my calls and highlights what I’m doing well and where I can improve—without me having to review everything manually. Cons It works well overall and provides solid insights, but I would like to see deeper integrations with tools I already use, such as Dialpad, to make workflows more seamless and efficient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NP Nicole P. Sales Consultant Real Estate ### "sales consultant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 31, 2026 it has been a great resource and has helped me close more sales. I was hesitant to use it at first, but i am happy i finally go on board. its a great tool. Pros RICK AI is my favorite feature. Even for the times i forget to record the presentation, ill put all my own notes into rick AI to see how my presentation went. Cons how long it takes to load the transcript - because it takes me longer to come up with the follow up email with the extra things they wanted me to include for them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EO Efren O. Marketer Marketing and Advertising ### "Extremely helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 23, 2026 Overall I’ll say it exceeded my expectations and helped me improve on my weak points. I don’t think I would be where I am without Rillas help Pros Helps me improve on my problem areas with customers and helps me get stronger in my weak points also teaches me new strategies and techniques to use in the field Cons I don’t think have any issues with Rilla currently. Everything’s been smooth and has been nothing but help Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GF Garrett F. Online Sales Specialist Real Estate ### "Great tool, even better people." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 19, 2026 I've really enjoyed Rilla and almost everything about it. It's such a value-add service and the support is fantastic. The response times are great when you need help and the people are super approachable. The feedback from the AI tool is much more accurate and helpful than other AI tools we've used in the past as well. Pros The tool, as a concept, is an absolute homerun. It's also executed extremely well. To round it out, the customer support is extremely helpful, simply, and the team behind Rilla is shockingly human. The interactions are casual, valuable, and high-impact. In our modern world of transactional interactions, the folks at Rilla actually seem to value conversation and seeking to solve others' needs. Cons Not too much, the learning curve to become a power user is not my favorite, but it's necessary. No different than learning some shortcuts and tools in excel - becomes much more easy to use when you spend some time in it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Billy S. Replacement Sales Rep Building Materials ### "Great Appointment feedback and Role play" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 LOVE IT!! The feedback after appointments is absolutely great but I especially love the role play feature. Pros The pretty much instant feedback you receive along with the roleplay feature with appointments I have run so you can go over actual scenarios you have already been through and will help you improve at a better pace. Cons The scoring on the roleplays, when it says I should have done something that I know I did, but its still great practice on my own time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NB Nate B. Salesman Building Materials ### "Great application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 Great, it is awesome for getting managers to listen to my recordings, and basically acts like it’s own sales manager. Pros It’s very good for remembering details in complex sales cycles, remembering names, improving communication skills, etc. Customer support is great when I needed a recording deleted. The AI is very useful too. Cons The UI changes frequently so sometimes it can be hard to find past recordings. Also, I’d like the ability to download the entire transcript. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Christian S. Service Manager Automotive ### "Valuable Coaching Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 My overall experience with Rilla has been very positive. It has provided useful insights into customer interactions and helped highlight opportunities to improve communication, consistency, and performance. I appreciate how it brings visibility to conversations that might otherwise be missed and helps reinforce best practices in a practical way. The platform is straightforward to use, and the coaching value has been especially helpful for development and accountability. Overall, Rilla has been a strong tool for improving awareness, refining our process, and supporting better customer service outcomes. It has added meaningful value to how we review, learn from, and improve daily interactions. Pros Very user friendly. Valuable coaching software for my team. I enjoy being able to seamlessly move from ridealong to ridealong. Cons It's slightly glitchy. Like it will play music but not show anything sometimes. other than that it's great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Ben B. Project Consultant Construction ### "Handy for posterity, very helpful for personal growth" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 Positive! Helpful at a minimum, job saving at it peak. Rilla has helped me be a fly on the wall for learning from my coworkers. Pros Background noise elimination Audio quality AI features Search function Roleplay function Live listen in to teammates Cons Roleplay function needs to be a little more realistic. Transcription is a bit wonky at times Not much to worry about. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10016798/Rilla/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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