--- title: "Rilla Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Rilla the right Speech Analytics solution for you? Explore 361 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10016798/Rilla/reviews/" page_type: "reviews" language: "en" --- Rilla 4.8 (361) [View alternatives](https://www.capterra.com/p/10016798/Rilla/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Rilla Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews JM Jason M Sales RepresentativeReal Estate, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “It’s a valuable tool for understanding and improving my sales performance, especially with its AI-driven call insights and time-saving summaries and it has helped me become more consistent and effective in my role.“ May 31, 2026 DM Desirea M Sales AssociateReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months. “How slow it takes for it to load the conversations after completion. Once the conversation is transcribed if you are solely going off what the transcription says for the whole entire conversation back and forth between the client and sales agent it is hard to understand what is going on because of how it transcribes verses the actual recording of the conversation.“ October 21, 2025 BS Billy S Replacement Sales RepBuilding Materials, 51 - 200 employeesUsed the software for: 6-12 months. “The pretty much instant feedback you receive along with the roleplay feature with appointments I have run so you can go over actual scenarios you have already been through and will help you improve at a better pace.“ May 14, 2026 NB Nate B SalesmanBuilding Materials, 11 - 50 employeesUsed the software for: Less than 6 months. “The UI changes frequently so sometimes it can be hard to find past recordings.“ April 28, 2026 ME Matthew E CRM ManagerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: Less than 6 months. “It allows us to support our customers quicker and better and gives us a level of security for both our Service Professionals and customers that is wonderful.“ November 13, 2025 MG Mike G VP of SalesConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes the automatic transcription can misinterpret words or phrases, especially with strong accents, background noise, or overlapping talk.“ January 7, 2026 DT Derrick T Sales ManagerConsumer Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I love that my team are able to review their calls themselves and the analytics changes the game when it comes to coaching.“ March 20, 2026 Chris D OwnerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “Due to the unresponsiveness of Rilla and the insistence on the last $6K payment ($18K I thought was a good amount for 30 days), I can not recommend dealing with Rilla. “ March 26, 2026 ## Showing most helpful reviews Showing 1-25 of 361 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kevin W. Sales Manager Real Estate Used the software for: I used a free trial ### "New Home Construction Review" February 19, 2026 5.0 So far so good. Good interactions with the support team. The Ai feedback is doing very well. The transcripts have room for improvement Pros Accessibility into the sales rep sales process. Able to coach in moment with an individualized plan Cons The gimmicky tokens and credits you have to buy. The upcharging seems a little too much for my company Review Source ZC Zac C. Owner and Sales Construction Used the software for: 2+ years ### "Best sales coaching services in the industry" January 8, 2026 5.0 Rilla is amazing, we went to one of their conferences last year, just me and my partner, we've both been to these types of conventions before probably 3 dozen different sales conventions over the last 20 years between the two of us and weren't sure if it would be worth the expense, this year we are brining our whole team because it was seriously one of the best conventions we've been to, in some ways, it was the best, I think especially for a younger company, sales person and for in home sales. So, why mention this? Because Rilla is a lot more than just another app on your phone, it's a lot more than just one more task for a sales manager. It's a coaching program and I really believe Rilla will be one of the biggest sales brands in the country with the culture and tools they are helping build for companies that want to take sales seriously and level up to the next level, or more. Pros I've been in sales for 21 years, I've recorded myself and gone back and listened to it for years. When the iPhone was brand new it was a game changer but rilla, with the transcription, use of Ai, ability to comment, and coach and share best practices has made this an indispensable tool for our company. Not just for trianing, coaching, but for a CYA protection standpoint as well, we've had homeowners say "that's not what the rep said." or "I was never told that" Rilla has saved us from lawsuits on two seperate occasions, I'm sure as a result I'll be able to pay for Rilla for a long time and be financially ahead both in how it helps sped up training, advance the sales reps confidence, learning curve, and activity, it helps keep the rep sticking to the basics and avoiding short cuts and going back to listen to the sales pitch has saved us headaches because now we know exactly what was or wasn't said in the house. Some reps have been hesitant to use it, they don't want "big brother over their sholder, but then they see the reps using it are making more, not just for the coaching, but also for the ability to search the conversation to remember what was said, it makes the reps the use it super human, they're augmenting their memory, speeding up training, and holding themselves accountable with data that will catapult their career. We've been with Rilla since their beginning, we've seen them grow, a lot faster than our company, and they still reach out to make sure we are set up for success, and have taken a lot of our feedback and made an app we love to use. Thanks Rilla Cons Honestly the things we like the least have already been shared with Rilla and over the years they've changed the app and service to make it so much better than it ever has been. They've built an app we really love using. I do wish we could retitle the conversations, and delete the ones that don't need to be kept a little easier. Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Reason for choosing Rilla We looked into something called Syro which isn't on the drop down list and there's not an OTHER, option... but Rilla, it wasn't just better, but I spoke with Sebastian directly in the beginning and it was him personally and how seriously they took our feedback and the direction I saw them headed that made me realize I wanted to be a customer and give it a shot. Switched from [Gong.io](https://www.capterra.com/p/157969/Gong-io/) We did use a company I think might still be around called Syro, and also just recording ourselves and using drop box to put the voicememos into a file. Review Source XM Xavier M. Sales Assistant Construction Used the software for: Less than 6 months ### "Using Rilla in new home sales" July 6, 2026 5.0 Great tool for sales reps. I'm Gen Z who's new to sales, so I'm one of the early adopters on my team. Most of the seasoned reps are more tentative to use it because they're set in their ways and don't like the idea of being monitored like big brother, however, I find Rilla incredibly useful both from a notes standpoint and as a trainer when I am unable to meet with my sales manager. It has the option to plan strategically for which clients to prioritize and ideates how to close them; haven't tested this out myself yet, but I'm excited to! Pros I appreciate the ease of recording appointments and walk-ins, as it allows for me to be more present with potential customers and I can upload the notes with ease to the CRM afterwards. Also very useful from the coaching perspective, as my sales manager reviews 2-3 of my appointments weekly and leaves notes for me on where I'm doing well and how to improve. Very helpful as someone new to sales. The support team is very responsive whenever I need their help. Cons I have nothing negative to say about Rilla thus far from my 2 months of usage, it's been helpful. I do wish that the transcription was more accurate, as it sometimes does not pick up on certain parts of my conversation with a client and then I get a lower score because of it, and it will occasionally add random cuss words to the transcription at times. Review Source VR Verified Reviewer Owner Construction Used the software for: Less than 6 months ### "Rilla? Nah" March 26, 2026 1.0 Due to the unresponsiveness of Rilla and the insistence on the last $6K payment ($18K I thought was a good amount for 30 days), I can not recommend dealing with Rilla. They are not transparent, greedy, and their product is not as good as others. Pros It synched nicely with our Blue Collar Success Group process. It worked ok as long as tech did not call ahead to the customer Cons If the tech called ahead, the call would be recorded but no automatic start of recording when they arrived at job. Their work around created issues. Switched to another system with a better trigger and stopped using Rilla after 30 days. They refused to lower total contract price to get out. Demanded $24K for 30 days of use that did not work the way originally described. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Rilla Mistake I guess. Left Rilla and went to Field Pro which has worked much better. Review Source VR Verified Reviewer Sales Rep Environmental Services Used the software for: Less than 6 months ### "Rilla Review" June 29, 2026 4.0 I like the streak feature and that has made me use it everyday. I have probably used it the most out of everyone in the company, and I'd say that it is definitely better than nothing. Not as good as having a senior sales rep standing over my shoulder, but I appreciate when it points out something helpful. I take its reviews with a grain of salt. Pros The ability to practice with AI agents is so cool, especially when it pulls objections/considerations from my previous meetings or the meetings of my coworkers. Cons Sometimes it just doesn't get reality. It has objections that don't make sense. It's entire brain is made of the previous meeting recording, so there are often gaps in its logic. Review Source RSS Rob Smith S. Service Manager Construction Used the software for: 2+ years ### "Ever improving, next level coaching." December 23, 2025 5.0 It's taken our coaching to a whole new level. Ride-alongs are no longer awkward and our techs know that we've got their backs. The advantage it has given to resolving client concerns is on another level. Pros The platform is constantly improving. The live feature is clutch for onboarding and holding new technicians accountable. Cons Too much promotional marketing to their own clients. Our CSM is out of office very frequently without prior notification. Alternatives considered [Siros Management Solution](https://www.capterra.com/p/151386/SirosUno/)[SalesPro CRM](https://www.capterra.com/p/162120/SalesPro-CRM/) Reason for choosing Rilla Price, Scalability, Advanced Tech, Implementation Review Source JG Jonathan G. Director of Plumbing Consumer Services Used the software for: 6-12 months ### "Game Changer!!" April 22, 2025 5.0 So far has been great. The new features (hands free) have made it even better lately. Pros It gives me insight into how jobs are going and topics to train on. Cons That is doesn't auto start recording when the arrive button is hit in service titan. Alternatives considered [SalesPro CRM](https://www.capterra.com/p/162120/SalesPro-CRM/) Reason for choosing Rilla They did not have the advanced features at the time. Rilla was easier to use and a friendlier app. Review Source KL Kade L. General Manager Construction Used the software for: 6-12 months ### "Riding along is no longer difficult!" May 4, 2025 5.0 Pros Rilla has unlocked me from the trap of choosing who to ride along with. I'm now able to help my sales reps worth specific to them examples Cons The only con is sometimes the transcriptions are not accurate Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Rilla The biggest bang for each buck. Sales Pro could not compete with Rilla's pricing. Review Source BS Billy S. Replacement Sales Rep Building Materials Used the software for: 6-12 months ### "Great Appointment feedback and Role play" May 14, 2026 5.0 LOVE IT!! The feedback after appointments is absolutely great but I especially love the role play feature. Pros The pretty much instant feedback you receive along with the roleplay feature with appointments I have run so you can go over actual scenarios you have already been through and will help you improve at a better pace. Cons The scoring on the roleplays, when it says I should have done something that I know I did, but its still great practice on my own time. Review Source MS Matt S. Sales Consultant Real Estate Used the software for: Less than 6 months ### "Matt's Review" July 5, 2026 5.0 I have had an overall great experience so far. Definitely wasn't very open to it at first but have come a long way. Pros I like Rilla because it helps me improve my sales speech. I can go back and learn what I need to do better to help convert more prospects. Cons The only thing I don't like about using Rilla is sometimes people feel uncomfortable when I ask them if they are okay with being recorded. Review Source JO Jeff O. Certified Field Inspector Consumer Services Used the software for: 6-12 months ### "This app Rilla slick." January 7, 2026 5.0 Overall it’s been good and useful. I like the AI help - great to have a summary of what was discussed, what concerns there were, etc. Helps boost my professionalism. Pros The technology and customer support are both great. I can give and receive feedback almost anytime, and the AI tech can be helpful in helping me gleam info from long recordings after I’ve long forgotten. Cons I sometimes forget to stop recording - not much Rilla can do - I don’t want it popping up in appointments! Review Source TH Thomas H. Safety Advisor Construction Used the software for: 1-2 years ### "If it is to be then it’s up to me!" January 13, 2026 5.0 I have been a daily user for over a year and I have increased my conversion rates and average tickets substantially with just a focus on maintaining a high tracker ratio! I feel that it is an invaluable resource, tool and advantage! Pros I love the call recording, the ability to dive into any specific area with \[sensitive content hidden\] and the invaluable feedback I receive from that! The customer support is second to none and every single time I reach out with even the most minor or mundane issue or question I receive immediate attention to my concern and it’s always accompanied with the most efficient alacrity! Cons I wish \[sensitive content hidden\] could dive into different calls for more comparisons with audio commands like while I’m driving. Review Source JF James F. Operations Manager Retail Used the software for: 1-2 years ### "Ride ON 2026" January 8, 2026 5.0 Encouraging, it is allowing us all to train ourselves better to be able to listen and convey information to everyone we interact with Pros I am able to be on site with my team, from my office, to be able to listen in and assist them with their interactions with the clients. Cons The translation from spoken words to text is still a work in progress, but with so many factors (background noise, tone of person, and dialect) the platform is doing well. Review Source PH Paige H. General Office Manager Consumer Services Used the software for: Less than 6 months ### "Highly recommend but would find call recording very useful" October 27, 2025 5.0 Very positive experience with the exception of the difficulties of call recording which is where all of our customer support conversations take place Pros Very easy to use and give us very valuable feedback on conversations with clients to help us improve our scripting for future interactions. Whether it be a sales pitch, initial client contact or customer support after a client has signed with us. Also makes it easier for our team to collaborate and learn more about each individual role in the company since each department is able to upload their own personalized scripts. Data synch and upload is incredibly quick. Cons Only con is not having the ability to directly record calls which would be very helpful for our customer support team. We have gotten around this hurdle by placing calls on speaker and using another phone to record the conversation via Rilla, but this can be a pain, especially with multiple people on the phone in the room at one time. Review Source KC Kevin C. Design Consultant Construction Used the software for: Less than 6 months ### "Rilla is great!" January 3, 2026 5.0 So far it's been very, very good and very positive for me. I like the feedback and the ability to go over the appointment with insight from Rick. Pros The ability to get instant feedback about your appointments and tips from AI Rick to tighten up your presentations Cons Sometimes the recording stops during the presentation. Also, occasionally a Rilla will automatically populate that is meant for another sales person. Review Source BR Brandon R. Service Technician Facilities Services Used the software for: 6-12 months ### "Rilla Review " November 27, 2025 5.0 Rilla a perfect tool especially for technicians that are still new within the company or any trade once they get into the field Pros It helps me better understand how customers are taking value of the money they are spending every call Cons That when we are speaking with clients and it picks things up that we’re not said. The time it takes to upload the recording so I can preview before the next call. Review Source TB Trai B. Project consultant Environmental Services Used the software for: Less than 6 months ### "Project consultant " November 12, 2025 5.0 My overall experience with Rilla is great. I give it a 10 out of 10 I’m able to go back and relisten to my conversation almost like watching footage of you playing a sport. You can go back and listen to yourself and see where you can improve in areas, but also see where you’ve done good in areas and I think it’s a really great tool to give customers the best. Pros What I like the most about Rella is the feedback it can give me with the AI that built into it. It helps me become a better person and communicating with customers, and finding them the best solution. Cons Really the only thing I like the least is it drains my battery on my phone a lot but I just bath that with always keeping a charger with me and I don’t have any issues other than that I don’t have any complaints Review Source TS Trevor S. Service technician Consumer Services Used the software for: 1-2 years ### "Go Rilla!! We are getting better " January 26, 2026 4.0 It’s a really great tool to help me be a better service technician. I love to listen back to my calls to learn Pros Rilla is a good tool to improve call quality for customers. We can listen to calls that may or may not have gone well and improve Cons It takes a while for the app to learn to get customers names correct. They have often mixed up customer names Review Source JH Joanne H. Area Sales Manager Real Estate Used the software for: Less than 6 months ### "Shock & Awe" February 5, 2026 5.0 This helps me gain insight to why the sale stopped and helps with my coaching of the Team. I can't believe I didn't know about this tool sooner. Pros This is an excellent tool for the Team to critique themselves. The Rick AI feature is fabulous! I can't imagine ever doing my job without it. Cons I love all of it so far. I wish it was more user friendly when interacting with our Sales Force CRM. Review Source MC Megan C. Director of Sales Construction Used the software for: Less than 6 months ### "Rilla is “really” good to help coaching your team! " January 28, 2026 5.0 Our rep has been quick to respond and provide any feedback needed during the onboarding/training process. We are happy with our success so far and my sales team enjoys the coaching. Pros Our team recently began working with Rilla and we are already having success! Easy to use and was quick for us to catch on. Cons We are only upset we didn’t find Rilla sooner! Only thing is that the audio can be improved as not all words translate exactly but that is more of a glitch and a rare occurrence. Review Source DS Didrik S. Sales Representative Building Materials Used the software for: Less than 6 months ### "Invaluable" February 13, 2026 5.0 It’s helped me a lot to grow as a salesman. I like using the AI feature to analyze my appointments and receiving feedback from my supervisors is a solid plus. Pros The AI feature and it’s the first ride along program that gets my accent correctly. I think it’s invaluable as a training and sales “diagnostic” tool Cons The fact I can’t delete a recording after it’s started. Sometimes I start it to early and would like to be able to delete and start again Review Source ME Matthew E. CRM Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Rilla is Great! " November 13, 2025 5.0 Rilla has a been a great tool to be able to interact and observe our team without having to have a person hovering and travelling with individuals. It allows 1 person to do the work of multiple people. It allows us to support our customers quicker and better and gives us a level of security for both our Service Professionals and customers that is wonderful. Pros I really like the layout of Rilla, it is clean and professional. Navigation is also intuitive and the combination of keystrokes and also ability to use your mouse is nice. Cons Ai speech to text is still learning and not 100% accurate, this does result in some doubt as to accuracy of the Ai in giving feedback. Review Source CS Chris S. Heating and cooling technician Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Rilla rocks " February 12, 2026 5.0 I really like how it simplifies the summary and summarizes the job for you so that u can also go back and use it as a tool for honing skills in Pros The ease of the app doing the conversation summary and writes it out for u helps call quality and feedback and peace of mind Cons Just being mindful its recording sometimes i forget and just think about the office hearing our conversations and having fun with that Review Source AF Andrea F. Design Consultant Building Materials Used the software for: Less than 6 months ### "Happy so far " October 7, 2025 4.0 New user- still working out the bugs myself but am finding it to be helpful so far. It keeps me on track through the appointment and I remember to hit my major points subconsciously Pros Fast feedback and positive spin Great recap of appointments. Easy to record and I like that it stops recording using location. Cons Lack of more detailed prompts for Rick Overall metrics / ability to ask Rick for feedback on portfolio of calls to find overarching trends Review Source JF Jennifer F. General Manager Construction Used the software for: 1-2 years ### "My saving grace!" June 7, 2025 5.0 I love Rilla and everything about it. From hearing the conversations, asking discovery questions, getting answers on why some jobs didn’t close, and seeing stats on trackers has been a game changer and improved our closing ratios! Pros I love being able to hear a ride along and summary without spending hours on the road. It has saved me hours each week! Cons I wish I could schedule a time to send a comment. When I leave comments late at night I don’t want to send the comment unless it’s office hours. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.