--- title: "Rilla Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Rilla the right Sales Coaching solution for you? Explore 367 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10016798/Rilla/reviews/" page_type: "reviews" language: "en" --- Rilla 4.8 (367) [View alternatives](https://www.capterra.com/p/10016798/Rilla/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Rilla Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews JM Jason M Sales RepresentativeReal Estate, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “It’s a valuable tool for understanding and improving my sales performance, especially with its AI-driven call insights and time-saving summaries and it has helped me become more consistent and effective in my role.“ May 31, 2026 DM Desirea M Sales AssociateReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months. “How slow it takes for it to load the conversations after completion. Once the conversation is transcribed if you are solely going off what the transcription says for the whole entire conversation back and forth between the client and sales agent it is hard to understand what is going on because of how it transcribes verses the actual recording of the conversation.“ October 21, 2025 BS Billy S Replacement Sales RepBuilding Materials, 51 - 200 employeesUsed the software for: 6-12 months. “The pretty much instant feedback you receive along with the roleplay feature with appointments I have run so you can go over actual scenarios you have already been through and will help you improve at a better pace.“ May 14, 2026 NB Nate B SalesmanBuilding Materials, 11 - 50 employeesUsed the software for: Less than 6 months. “The UI changes frequently so sometimes it can be hard to find past recordings.“ April 28, 2026 ME Matthew E CRM ManagerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: Less than 6 months. “It allows us to support our customers quicker and better and gives us a level of security for both our Service Professionals and customers that is wonderful.“ November 13, 2025 MG Mike G VP of SalesConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes the automatic transcription can misinterpret words or phrases, especially with strong accents, background noise, or overlapping talk.“ January 7, 2026 DT Derrick T Sales ManagerConsumer Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I love that my team are able to review their calls themselves and the analytics changes the game when it comes to coaching.“ March 20, 2026 Chris D OwnerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “Due to the unresponsiveness of Rilla and the insistence on the last $6K payment ($18K I thought was a good amount for 30 days), I can not recommend dealing with Rilla. “ March 26, 2026 ## Showing most helpful reviews Showing 1-25 of 367 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ian W. Roof inspector Construction Used the software for: Less than 6 months ### "Rilla is great for real time growth" August 30, 2026 4.0 Pretty positive I can use it as a tools to me learn and grow as well as get and give feedback to and from my team Pros The live feature, the ability to game plan and get feedback in the moment. I love that team mates can listen in to what's happening and discuss and I can do the same. Cons It's glitchy and will stop recordings or tracking when phone calls come in which is something that's not within my control. Review Source ZC Zac C. Owner and Sales Construction Used the software for: 2+ years ### "Best sales coaching services in the industry" January 8, 2026 5.0 Rilla is amazing, we went to one of their conferences last year, just me and my partner, we've both been to these types of conventions before probably 3 dozen different sales conventions over the last 20 years between the two of us and weren't sure if it would be worth the expense, this year we are brining our whole team because it was seriously one of the best conventions we've been to, in some ways, it was the best, I think especially for a younger company, sales person and for in home sales. So, why mention this? Because Rilla is a lot more than just another app on your phone, it's a lot more than just one more task for a sales manager. It's a coaching program and I really believe Rilla will be one of the biggest sales brands in the country with the culture and tools they are helping build for companies that want to take sales seriously and level up to the next level, or more. Pros I've been in sales for 21 years, I've recorded myself and gone back and listened to it for years. When the iPhone was brand new it was a game changer but rilla, with the transcription, use of Ai, ability to comment, and coach and share best practices has made this an indispensable tool for our company. Not just for trianing, coaching, but for a CYA protection standpoint as well, we've had homeowners say "that's not what the rep said." or "I was never told that" Rilla has saved us from lawsuits on two seperate occasions, I'm sure as a result I'll be able to pay for Rilla for a long time and be financially ahead both in how it helps sped up training, advance the sales reps confidence, learning curve, and activity, it helps keep the rep sticking to the basics and avoiding short cuts and going back to listen to the sales pitch has saved us headaches because now we know exactly what was or wasn't said in the house. Some reps have been hesitant to use it, they don't want "big brother over their sholder, but then they see the reps using it are making more, not just for the coaching, but also for the ability to search the conversation to remember what was said, it makes the reps the use it super human, they're augmenting their memory, speeding up training, and holding themselves accountable with data that will catapult their career. We've been with Rilla since their beginning, we've seen them grow, a lot faster than our company, and they still reach out to make sure we are set up for success, and have taken a lot of our feedback and made an app we love to use. Thanks Rilla Cons Honestly the things we like the least have already been shared with Rilla and over the years they've changed the app and service to make it so much better than it ever has been. They've built an app we really love using. I do wish we could retitle the conversations, and delete the ones that don't need to be kept a little easier. Alternatives considered [Gong](https://www.capterra.com/p/157969/Gong-io/) Reason for choosing Rilla We looked into something called Syro which isn't on the drop down list and there's not an OTHER, option... but Rilla, it wasn't just better, but I spoke with Sebastian directly in the beginning and it was him personally and how seriously they took our feedback and the direction I saw them headed that made me realize I wanted to be a customer and give it a shot. Switched from [Gong](https://www.capterra.com/p/157969/Gong-io/) We did use a company I think might still be around called Syro, and also just recording ourselves and using drop box to put the voicememos into a file. Review Source VR Verified Reviewer Owner Construction Used the software for: Less than 6 months ### "Rilla? Nah" March 26, 2026 1.0 Due to the unresponsiveness of Rilla and the insistence on the last $6K payment ($18K I thought was a good amount for 30 days), I can not recommend dealing with Rilla. They are not transparent, greedy, and their product is not as good as others. Pros It synched nicely with our Blue Collar Success Group process. It worked ok as long as tech did not call ahead to the customer Cons If the tech called ahead, the call would be recorded but no automatic start of recording when they arrived at job. Their work around created issues. Switched to another system with a better trigger and stopped using Rilla after 30 days. They refused to lower total contract price to get out. Demanded $24K for 30 days of use that did not work the way originally described. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Rilla Mistake I guess. Left Rilla and went to Field Pro which has worked much better. Review Source XM Xavier M. Sales Assistant Construction Used the software for: Less than 6 months ### "Using Rilla in new home sales" July 6, 2026 5.0 Great tool for sales reps. I'm Gen Z who's new to sales, so I'm one of the early adopters on my team. Most of the seasoned reps are more tentative to use it because they're set in their ways and don't like the idea of being monitored like big brother, however, I find Rilla incredibly useful both from a notes standpoint and as a trainer when I am unable to meet with my sales manager. It has the option to plan strategically for which clients to prioritize and ideates how to close them; haven't tested this out myself yet, but I'm excited to! Pros I appreciate the ease of recording appointments and walk-ins, as it allows for me to be more present with potential customers and I can upload the notes with ease to the CRM afterwards. Also very useful from the coaching perspective, as my sales manager reviews 2-3 of my appointments weekly and leaves notes for me on where I'm doing well and how to improve. Very helpful as someone new to sales. The support team is very responsive whenever I need their help. Cons I have nothing negative to say about Rilla thus far from my 2 months of usage, it's been helpful. I do wish that the transcription was more accurate, as it sometimes does not pick up on certain parts of my conversation with a client and then I get a lower score because of it, and it will occasionally add random cuss words to the transcription at times. Review Source RSS Rob Smith S. Service Manager Construction Used the software for: 2+ years ### "Ever improving, next level coaching." December 23, 2025 5.0 It's taken our coaching to a whole new level. Ride-alongs are no longer awkward and our techs know that we've got their backs. The advantage it has given to resolving client concerns is on another level. Pros The platform is constantly improving. The live feature is clutch for onboarding and holding new technicians accountable. Cons Too much promotional marketing to their own clients. Our CSM is out of office very frequently without prior notification. Alternatives considered [Siros Management Solution](https://www.capterra.com/p/151386/SirosUno/)[SalesPro CRM](https://www.capterra.com/p/162120/SalesPro-CRM/) Reason for choosing Rilla Price, Scalability, Advanced Tech, Implementation Review Source PS Paul S. New Home Sales Consultant Real Estate Used the software for: Less than 6 months ### "Great sales feedback - listening improvement needed" August 6, 2026 4.0 I enjoy Rilla. I really do wish that it picked up conversations as well as some of the competitors. But overall, nothing compares to the coaching that it provides for sales reps and the customization that it gives. I enjoy it! Pros I like that it provides me personalized data that I can then sync into Salesforce. I also love the coaching feedback that it provides and how I can improve. They also have great customer service when getting coached on how to use Rilla. Cons I don't think it picks up conversations quite as well as some other voice recording apps. I also wish there was an easier copy and paste functionality when providing a summary of the conversation. When navigating on the computer, it is almost too minimalist and I wish there was a easier way to find different chats in the computer website. Review Source BH Bradley H. Area Sales Manager Construction Used the software for: Less than 6 months ### "Consolidating conversations fast!" September 30, 2026 4.0 Overall this is a useful tool to help speed along the sales process and quickly observe conversations for the most pertinent information to get sales across the line. Pros The ability to take information from conversations and consolidate it down into useful packets is invaluable. Cons The translation of certain languages comes in garbled. Similar voices also seem to confuse the app and make conversations slower to analyze. Review Source JS Jennifer S. Director of Sales and Marketing Hospital & Health Care Used the software for: Less than 6 months ### "A Game Changer for Staying Organized and Productive! " August 31, 2026 5.0 The app is user friendly, efficient and helps save both valuable time and information! A Game Changer for Staying Organized and Productive! Pros I have truly appreciated the ability to stay fully focused on my prospects and family members during our experiences vs having to stop and start to take hand written notes. it has made capturing ALL of the information, organizing notes and meaningful follow up so much easier! Cons unfortunately, AI can not "read the room" or witness emotions or body language so often the post visit suggestions are not as accurate. Review Source MB Max B. Product sales exectuve Banking Used the software for: Less than 6 months ### "Revolut Review" August 22, 2026 5.0 Positive experience overall, really good applicable use rather than just being a qc function. Would recommend to other businesses Pros Ability to listen on past conversations and learn from them. Also being able to review and inform yourself on follow-ups Cons The batter consumption really is the achilles heel of the application. Having to carry 2 power banks to insure I have enough battery for the day is an inconvenience Review Source NT Natalia T. Leasing Agent Real Estate Used the software for: I used a free trial ### "Secure closing" September 2, 2026 5.0 I've been using it for a few weeks now and i think it's an important and very useful tool that help us get better Pros I love how it gives you great feedback on how to get better at leasing and closing a prospect. The customer service is incredible and helps our team get better. Cons Honestly I love everything about the app! There's never no issues with internet and it rides along pretty easily. Review Source DM Desirea M. Sales Associate Real Estate Used the software for: Less than 6 months ### "Rilla is a life saver" October 21, 2025 5.0 This program has helped me so much since using it on becoming a better Sales agent. I honestly don't know what I would do without it going forward on my everyday routine. Pros Rilla's STATs make me more aware by showing me my talk time ratio and also on how well I scored on that conversation and what I left out and encourage to hit next conversation. Also AI Rick is such a fantastic and helpful tool to have because I can ask what I could have done better on, objections, how to take the conversation to closing a deal. Cons How slow it takes for it to load the conversations after completion. Once the conversation is transcribed if you are solely going off what the transcription says for the whole entire conversation back and forth between the client and sales agent it is hard to understand what is going on because of how it transcribes verses the actual recording of the conversation. The conversation recap is amazing and spot on but the actual back and forth transcription of the entire visit is not acurate of what I am actually saying and what they are actually saying and that bothers me a lot. Review Source VR Victoria R. Coordinator Building Materials Used the software for: 1-2 years ### "Rilla 10/10 YOU WILL LOVE IT" January 19, 2026 5.0 We really enjoy Rilla from the task to the ai learning tips to the summary added to service titan. This is a great option. Pros Almost instantly you can review what was said, and go over learning options to help technician get better. Cons Rilla is an outstanding technology partner, delivering powerful AI support that truly helps technicians succeed in every individual task they work on. Review Source BK Brandon K. General Manager Construction Used the software for: 6-12 months ### "This is a Rilla(real) deal!" January 7, 2026 5.0 This app is a cheat code to sales management! There is no way you could properly ride along with 10 reps and be accurate. here you have the opportunity to be there for all you reps. Pros I love being able to be there for all my reps, especially with Rilla LIVE I can hop on and see what my reps need before they even call. Cons Some transcripts aren't 100% accurate going back and forth with reps and customers, but you can always listen to verify. Review Source MW Matt W. Service Writer Automotive Used the software for: Less than 6 months ### "Rilla Review" February 3, 2026 3.0 So far it has been a learning tool. Still trying to learn all of the features and how it will help our team improve sales and customer satisfaction. Pros The written transcripts of phone calls offer a great way to go back and review conversations with customers. This helps identify times we are providing great customer service or areas to improve when the conversation doesn't go the way we anticipated. Cons It often gets the client and the customer roles confused. Ranking calls based off the same criteria when some calls are booking appointments and some are sales others are calling to order parts yet they are graded the same. Review Source MD Matthew D. Sales Rep Construction Used the software for: Less than 6 months ### "Rilla review " June 1, 2026 5.0 I like there is a system to help track every meeting. Helps you stay the course, become disciplined and consistent, and find areas of improvement. Pros The call quality and feedback is really spot on, and helpful to see what I missed or did really well at. Cons I would say the least is feeling like some of the things I did hit but some times it doesn’t check them off. Not a massive deal and doesn’t happen often Review Source DB Dan B. Home Improvement Consultant Construction Used the software for: Less than 6 months ### "Voice Memoirs" September 3, 2025 5.0 My overall experience has been good, I look forward to seeing how Rilla has ranked me through my progressions with the appointment process. Pros I enjoy how it picks up a two way conversation and the AI feature is able to transcribe it so I can go back and look over my prior conversations. I feel like it is private and secure and most people don’t even realize or let it make them uncomfortable. Cons It’s not always accurate picking up the conversation, sometimes the words and voices in the conversation get muffled for whatever the reason and then it’s to difficult to understand the context of the conversation that was being had. Review Source NB Nate B. Salesman Building Materials Used the software for: Less than 6 months ### "Great application" April 28, 2026 5.0 Great, it is awesome for getting managers to listen to my recordings, and basically acts like it’s own sales manager. Pros It’s very good for remembering details in complex sales cycles, remembering names, improving communication skills, etc. Customer support is great when I needed a recording deleted. The AI is very useful too. Cons The UI changes frequently so sometimes it can be hard to find past recordings. Also, I’d like the ability to download the entire transcript. Review Source TS Trevor S. Service technician Consumer Services Used the software for: 1-2 years ### "Go Rilla!! We are getting better " January 26, 2026 4.0 It’s a really great tool to help me be a better service technician. I love to listen back to my calls to learn Pros Rilla is a good tool to improve call quality for customers. We can listen to calls that may or may not have gone well and improve Cons It takes a while for the app to learn to get customers names correct. They have often mixed up customer names Review Source JH Joanne H. Area Sales Manager Real Estate Used the software for: Less than 6 months ### "Shock & Awe" February 5, 2026 5.0 This helps me gain insight to why the sale stopped and helps with my coaching of the Team. I can't believe I didn't know about this tool sooner. Pros This is an excellent tool for the Team to critique themselves. The Rick AI feature is fabulous! I can't imagine ever doing my job without it. Cons I love all of it so far. I wish it was more user friendly when interacting with our Sales Force CRM. Review Source TS Tim S. General Manager Construction Used the software for: Less than 6 months ### "Great Coaching Tool!" January 15, 2026 5.0 The onboarding and customer support has been great. I love the daily updates on the team and the ability to leave coaching notes online that they can reply to and comment on. Pros The ability to have a recording of the sales call so that we can coach on it and have team collaboration without actually taking the time to ride along. Our coaching ability and effectiveness are greatly multiplied. Cons It can have a hard time transcribing the conversation and figuring out who is talking during conversations. Review Source GS Gabriel S. Sales Representative Construction Used the software for: Less than 6 months ### "Rilla is the essential sales tool" January 22, 2026 5.0 Pros I was a doubter when I first started using at a new job, didn't like the idea of recording all my sales calls. But was I ever wrong, the power of being able to review my sales calls with team members to analyze and improve skills is invaluable. Add in the ability to listen to other co-workers calls and pick up tips, with accurate summary tools to easily jump around different parts of our process, and I can't imagine performing my job without Rilla Cons Very occasionally, often with low cell signal, a call that began recording will fail to fully capture the meeting. Review Source AR Anthony R. Sales rep Construction Used the software for: Less than 6 months ### "Anthony’s Rilla experience " January 19, 2026 5.0 I love rilla. All great experiences. My first time using a system like this, and rilla is so easy to use. Pros High tech AI system that gives notes after each recording! Rilla marks down if you’ve hit your script. I like that you can go in and listen to each recording. Cons Only thing was that it doesn’t always update to my appts. So if someone reschedules the appt that day, rilla doesn’t update. Review Source JJ James J. HVAC Service Manager Construction Used the software for: Less than 6 months ### "Never going without Rilla again!" December 23, 2025 5.0 Rilla has helped me provide consistent coaching and real time feedback to improve the customer experience while increasing revenue and overall profitability. Pros The time spent versus the valuable insight it provides is a game changer. The little things matter and Rilla helps you with the little things. Cons The accuracy of some of the transcripts. What was actually said in conversation is not always what Rilla picks up. There is room for improvement there. Review Source SL Sarah L. Design consultant Retail Used the software for: Less than 6 months ### "Positive feedback " August 30, 2025 4.0 8/10. Generally positive. Still learning to use it and remembering to tell customer. Most don’t have problem with it Pros It’s easy to operate. If you have any problems you simply chat and they remedy. You can forward to points without going through whole appointments Cons Not great at speech recognition when translating to text. Sometimes it thinks I say things that I don’t when you listen to recording Review Source cD chad D. general manager Automotive Used the software for: Less than 6 months ### "rilla review" June 3, 2026 5.0 Pros I enjoy using rilla because the app is very easy to navigate and use. makes phone calls easy to track Cons ai bot notes are not always accurate to the conversation that is had with the customer. dont think this is anything serious Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.