# Rilla Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rilla the right Speech Analytics solution for you? Explore 358 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10016798/Rilla/reviews --- Rilla 4.8 (358) [View alternatives](https://www.capterra.com/p/10016798/Rilla/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 11th, 2026 # Reviews of Rilla Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews JM Jason M Sales RepresentativeReal Estate, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “It’s a valuable tool for understanding and improving my sales performance, especially with its AI-driven call insights and time-saving summaries and it has helped me become more consistent and effective in my role.“ May 31, 2026 MG Mike G VP of SalesConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes the automatic transcription can misinterpret words or phrases, especially with strong accents, background noise, or overlapping talk.“ January 7, 2026 BS Billy S Replacement Sales RepBuilding Materials, 51 - 200 employeesUsed the software for: 6-12 months. “The pretty much instant feedback you receive along with the roleplay feature with appointments I have run so you can go over actual scenarios you have already been through and will help you improve at a better pace.“ May 14, 2026 DM Desirea M Sales AssociateReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months. “How slow it takes for it to load the conversations after completion. Once the conversation is transcribed if you are solely going off what the transcription says for the whole entire conversation back and forth between the client and sales agent it is hard to understand what is going on because of how it transcribes verses the actual recording of the conversation.“ October 21, 2025 JF James F Operations ManagerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “I am able to be on site with my team, from my office, to be able to listen in and assist them with their interactions with the clients.“ January 8, 2026 NB Nate B SalesmanBuilding Materials, 11 - 50 employeesUsed the software for: Less than 6 months. “The UI changes frequently so sometimes it can be hard to find past recordings.“ April 28, 2026 JO Jeff O Certified Field InspectorConsumer Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I can give and receive feedback almost anytime, and the AI tech can be helpful in helping me gleam info from long recordings after I’ve long forgotten.“ January 7, 2026 TS Tim S General ManagerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “It can have a hard time transcribing the conversation and figuring out who is talking during conversations.“ January 15, 2026 ## Showing most helpful reviews Showing 1-25 of 358 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kevin W. Sales Manager Real Estate Used the software for: I used a free trial ### "New Home Construction Review" February 19, 2026 5.0 So far so good. Good interactions with the support team. The Ai feedback is doing very well. The transcripts have room for improvement Pros Accessibility into the sales rep sales process. Able to coach in moment with an individualized plan Cons The gimmicky tokens and credits you have to buy. The upcharging seems a little too much for my company Review Source CS Christian S. Service Manager Automotive Used the software for: Less than 6 months ### "Valuable Coaching Software" April 28, 2026 5.0 My overall experience with Rilla has been very positive. It has provided useful insights into customer interactions and helped highlight opportunities to improve communication, consistency, and performance. I appreciate how it brings visibility to conversations that might otherwise be missed and helps reinforce best practices in a practical way. The platform is straightforward to use, and the coaching value has been especially helpful for development and accountability. Overall, Rilla has been a strong tool for improving awareness, refining our process, and supporting better customer service outcomes. It has added meaningful value to how we review, learn from, and improve daily interactions. Pros Very user friendly. Valuable coaching software for my team. I enjoy being able to seamlessly move from ridealong to ridealong. Cons It's slightly glitchy. Like it will play music but not show anything sometimes. other than that it's great. Review Source VR Verified Reviewer Owner Construction Used the software for: Less than 6 months ### "Rilla? Nah" March 26, 2026 1.0 Due to the unresponsiveness of Rilla and the insistence on the last $6K payment ($18K I thought was a good amount for 30 days), I can not recommend dealing with Rilla. They are not transparent, greedy, and their product is not as good as others. Pros It synched nicely with our Blue Collar Success Group process. It worked ok as long as tech did not call ahead to the customer Cons If the tech called ahead, the call would be recorded but no automatic start of recording when they arrived at job. Their work around created issues. Switched to another system with a better trigger and stopped using Rilla after 30 days. They refused to lower total contract price to get out. Demanded $24K for 30 days of use that did not work the way originally described. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Rilla Mistake I guess. Left Rilla and went to Field Pro which has worked much better. Review Source BS Billy S. Replacement Sales Rep Building Materials Used the software for: 6-12 months ### "Great Appointment feedback and Role play" May 14, 2026 5.0 LOVE IT!! The feedback after appointments is absolutely great but I especially love the role play feature. Pros The pretty much instant feedback you receive along with the roleplay feature with appointments I have run so you can go over actual scenarios you have already been through and will help you improve at a better pace. Cons The scoring on the roleplays, when it says I should have done something that I know I did, but its still great practice on my own time. Review Source KC Kirk C. Sales Training Manager Utilities Used the software for: 6-12 months ### "Rilla for President" April 22, 2026 5.0 A massive time saver and absolutely necessary if you can get your employees to buy into it. I couldn't imagine coaching without it. Pros Ride-Alongs and Features are top notch. The ability to listen live, give real time feedback and coach in the moment is second to none. Cons Sometimes difficult to get ahold of your designated account manager. Expansion of the work force is important to keep up with customer support. Review Source BB Ben B. Project Consultant Construction Used the software for: 6-12 months ### "Handy for posterity, very helpful for personal growth" April 28, 2026 5.0 Positive! Helpful at a minimum, job saving at it peak. Rilla has helped me be a fly on the wall for learning from my coworkers. Pros Background noise elimination Audio quality AI features Search function Roleplay function Live listen in to teammates Cons Roleplay function needs to be a little more realistic. Transcription is a bit wonky at times Not much to worry about. Review Source EO Efren O. Marketer Marketing and Advertising Used the software for: Less than 6 months ### "Extremely helpful" May 23, 2026 5.0 Overall I’ll say it exceeded my expectations and helped me improve on my weak points. I don’t think I would be where I am without Rillas help Pros Helps me improve on my problem areas with customers and helps me get stronger in my weak points also teaches me new strategies and techniques to use in the field Cons I don’t think have any issues with Rilla currently. Everything’s been smooth and has been nothing but help Review Source JM Jason M. Sales Representative Real Estate Used the software for: Less than 6 months ### "Rilla Review" May 31, 2026 5.0 Overall, my experience with Rilla has been very positive. It’s a valuable tool for understanding and improving my sales performance, especially with its AI-driven call insights and time-saving summaries and it has helped me become more consistent and effective in my role. Pros Rilla automatically analyzes my calls and highlights what I’m doing well and where I can improve—without me having to review everything manually. Cons It works well overall and provides solid insights, but I would like to see deeper integrations with tools I already use, such as Dialpad, to make workflows more seamless and efficient. Review Source GF Garrett F. Online Sales Specialist Real Estate Used the software for: Less than 6 months ### "Great tool, even better people." May 19, 2026 5.0 I've really enjoyed Rilla and almost everything about it. It's such a value-add service and the support is fantastic. The response times are great when you need help and the people are super approachable. The feedback from the AI tool is much more accurate and helpful than other AI tools we've used in the past as well. Pros The tool, as a concept, is an absolute homerun. It's also executed extremely well. To round it out, the customer support is extremely helpful, simply, and the team behind Rilla is shockingly human. The interactions are casual, valuable, and high-impact. In our modern world of transactional interactions, the folks at Rilla actually seem to value conversation and seeking to solve others' needs. Cons Not too much, the learning curve to become a power user is not my favorite, but it's necessary. No different than learning some shortcuts and tools in excel - becomes much more easy to use when you spend some time in it. Review Source MD Matthew D. Sales Rep Construction Used the software for: Less than 6 months ### "Rilla review " June 1, 2026 5.0 I like there is a system to help track every meeting. Helps you stay the course, become disciplined and consistent, and find areas of improvement. Pros The call quality and feedback is really spot on, and helpful to see what I missed or did really well at. Cons I would say the least is feeling like some of the things I did hit but some times it doesn’t check them off. Not a massive deal and doesn’t happen often Review Source JB Jason B. Operations Manager Consumer Services Used the software for: 1-2 years ### "Priceless insights to what actually happens with customers. " January 7, 2026 5.0 It’s been a priceless asset for helping develop my team. In 18 years of doing this, I have never been as productive with training and coaching my team to develop into true sales pros. In an industry that generally attracts people that aren’t great communicators, it has really become a developmental must have. Pros Excellent customer support. Amazing tech and really insightful data that I can use to implement immediately in training my team. Cons There are a few bugs from time to time that I run into. Sometimes the audio version of AI isn’t responsive or freezes. Review Source JO Jeff O. Certified Field Inspector Consumer Services Used the software for: 6-12 months ### "This app Rilla slick." January 7, 2026 5.0 Overall it’s been good and useful. I like the AI help - great to have a summary of what was discussed, what concerns there were, etc. Helps boost my professionalism. Pros The technology and customer support are both great. I can give and receive feedback almost anytime, and the AI tech can be helpful in helping me gleam info from long recordings after I’ve long forgotten. Cons I sometimes forget to stop recording - not much Rilla can do - I don’t want it popping up in appointments! Review Source TH Thomas H. Safety Advisor Construction Used the software for: 1-2 years ### "If it is to be then it’s up to me!" January 13, 2026 5.0 I have been a daily user for over a year and I have increased my conversion rates and average tickets substantially with just a focus on maintaining a high tracker ratio! I feel that it is an invaluable resource, tool and advantage! Pros I love the call recording, the ability to dive into any specific area with \[sensitive content hidden\] and the invaluable feedback I receive from that! The customer support is second to none and every single time I reach out with even the most minor or mundane issue or question I receive immediate attention to my concern and it’s always accompanied with the most efficient alacrity! Cons I wish \[sensitive content hidden\] could dive into different calls for more comparisons with audio commands like while I’m driving. Review Source JF James F. Operations Manager Retail Used the software for: 1-2 years ### "Ride ON 2026" January 8, 2026 5.0 Encouraging, it is allowing us all to train ourselves better to be able to listen and convey information to everyone we interact with Pros I am able to be on site with my team, from my office, to be able to listen in and assist them with their interactions with the clients. Cons The translation from spoken words to text is still a work in progress, but with so many factors (background noise, tone of person, and dialect) the platform is doing well. Review Source BK Brandon K. General Manager Construction Used the software for: 6-12 months ### "This is a Rilla(real) deal!" January 7, 2026 5.0 This app is a cheat code to sales management! There is no way you could properly ride along with 10 reps and be accurate. here you have the opportunity to be there for all you reps. Pros I love being able to be there for all my reps, especially with Rilla LIVE I can hop on and see what my reps need before they even call. Cons Some transcripts aren't 100% accurate going back and forth with reps and customers, but you can always listen to verify. Review Source JH Jeff H. Sales Couselor Real Estate Used the software for: Less than 6 months ### "Learning to enjoy the help! " December 18, 2025 5.0 I use Rilla daily now for all my appointments. I do appreciate the extra level of awareness when recording my presentations. My customers don't mind and they understand. I use the feedback and the Ai options to set follow up appointments and how to prepare for the next meeting. Pros Great way to keep notes and receive feedback for help. The Ai gets better the more input given. The feed back with Ai Rick is honest and helpful Cons The translation can be spotty, many times the converstation comes out incorrectly. It's hard to determine the conversation role when more people are in the appointment than the schedule shows. Review Source CF Cody F. Sales consultant Construction Used the software for: Less than 6 months ### "Cody’s Candid Rilla Rant" July 29, 2025 5.0 It’s been helpful in letting me make corrections to my pitch in the fly, but it can’t pick up subtle clues hidden in the human nature of physical interaction. Definitely prefer having it, over not. I understand it’s asking a lot for an AI to have that capability at this point. I just can’t help but wonder how much more helpful it could be if it were that capable. Pros I like the instant feedback you get from the a.i.. I think being able to identify and correct issues in a pitch in the fly is very helpful Cons I don’t like how it can’t determine how well a pitch is going based off of inflection and or inflection. Review Source TS Trevor S. Service technician Consumer Services Used the software for: 1-2 years ### "Go Rilla!! We are getting better " January 26, 2026 4.0 It’s a really great tool to help me be a better service technician. I love to listen back to my calls to learn Pros Rilla is a good tool to improve call quality for customers. We can listen to calls that may or may not have gone well and improve Cons It takes a while for the app to learn to get customers names correct. They have often mixed up customer names Review Source MC Megan C. Director of Sales Construction Used the software for: Less than 6 months ### "Rilla is “really” good to help coaching your team! " January 28, 2026 5.0 Our rep has been quick to respond and provide any feedback needed during the onboarding/training process. We are happy with our success so far and my sales team enjoys the coaching. Pros Our team recently began working with Rilla and we are already having success! Easy to use and was quick for us to catch on. Cons We are only upset we didn’t find Rilla sooner! Only thing is that the audio can be improved as not all words translate exactly but that is more of a glitch and a rare occurrence. Review Source MB Michael B. Design consultant Building Materials Used the software for: Less than 6 months ### "Rilla review thoughts" January 28, 2026 5.0 The learning curve for the application was minimal, the app is effortless to navigate and interact with. Pros Quality tool that is adaptive and versatile, gives direct feedback and allows to listen in on appointments we can’t attend. Comes with comprehensive support team that care. Cons I didn’t find any major issues with Rilla in whole. I have been please to add the application into my daily routine. Review Source GS Gabriel S. Sales Representative Construction Used the software for: Less than 6 months ### "Rilla is the essential sales tool" January 22, 2026 5.0 Pros I was a doubter when I first started using at a new job, didn't like the idea of recording all my sales calls. But was I ever wrong, the power of being able to review my sales calls with team members to analyze and improve skills is invaluable. Add in the ability to listen to other co-workers calls and pick up tips, with accurate summary tools to easily jump around different parts of our process, and I can't imagine performing my job without Rilla Cons Very occasionally, often with low cell signal, a call that began recording will fail to fully capture the meeting. Review Source SL Sarah L. Design consultant Retail Used the software for: Less than 6 months ### "Positive feedback " August 30, 2025 4.0 8/10. Generally positive. Still learning to use it and remembering to tell customer. Most don’t have problem with it Pros It’s easy to operate. If you have any problems you simply chat and they remedy. You can forward to points without going through whole appointments Cons Not great at speech recognition when translating to text. Sometimes it thinks I say things that I don’t when you listen to recording Review Source JF Jennifer F. General Manager Construction Used the software for: 1-2 years ### "My saving grace!" June 7, 2025 5.0 I love Rilla and everything about it. From hearing the conversations, asking discovery questions, getting answers on why some jobs didn’t close, and seeing stats on trackers has been a game changer and improved our closing ratios! Pros I love being able to hear a ride along and summary without spending hours on the road. It has saved me hours each week! Cons I wish I could schedule a time to send a comment. When I leave comments late at night I don’t want to send the comment unless it’s office hours. Review Source BB Ben B. Sales manager Construction Used the software for: Less than 6 months ### "Great Product, Great Company" October 6, 2025 5.0 All positive, highly recommend. \[sensitive content hidden\] is terrific and the platform is very intuitive and user friendly! Pros Ride along is an awesome coaching tool and the big Rick AI feature is excellent for self improvement. Customer support is great as well. Cons No real downside in my opinion. Only suggestion would be to have Big Rick on the Home Screen in the mobile app Review Source JZ Jim Z. Management Health, Wellness and Fitness Used the software for: Less than 6 months ### "Rilla worked" January 8, 2026 5.0 I was very happy with my experience! It was very informative for my team a must do! You can really dive deep into how your sales can impact your business! Pros It was a great learning experience! I appreciate the opportunity to share with the team on how to improve our lives! Cons Really enjoyed it! I really don’t have any cons and am thankful for the opportunity to work with them all! Review Source Similar Products Featured ## Related categories [Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.