# Page 10 | Rilla Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Rilla the right Speech Analytics solution for you? Explore 342 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10016798/Rilla/reviews --- Rilla 4.8 (342) [View alternatives](https://www.capterra.com/p/10016798/Rilla/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of Rilla ## Showing most helpful reviews Showing 226-250 of 342 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TG Travis G. Vice President in Charge of Sales Construction Used the software for: Less than 6 months ### "Use Rilla for rep improvement" May 28, 2024 5.0 I truly enjoy Rilla. I think it is one of the most powerful tools a manager can use to create an environment of improvement. Pros I like the immediate feedback Rilla gives reps and management. I also use it for running my meetings. I provides real time data and analytics to improve. Cons Sales rep buy in can be tough. Many times they will see it as a micromanaging tool. As a manager, it will be up to you to develop their trust, and use it appropriately. Review Source JO Jorge O. Plumbing service tech Consumer Services Used the software for: Less than 6 months ### "Rilla is a must" June 6, 2024 5.0 Been great. Being able to see my analytics is very helpful Pros I am able to listen and compare customer interactions of my self and others in my team Cons Sometimes it comes up with its own words Review Source VT Vincent T. Sales ManagerPurchasing Manager Construction Used the software for: 6-12 months ### "Accountability" May 7, 2024 5.0 Our experience with Rilla has been a game changer. Our sales are up 30% compared to same time last year and we have just started with it. We have been using Rilla going on 7 months now, and have no complaints at all. New ideas and new things get added, that are making physical ride a longs , no longer needed when you can do a virtual ride-a-long with any salesman anytime of the day with Rilla. Awesome app! I would recommend this product to any company that is looking to boost there sales numbers and goals. Pros Rilla's features in general are great and the ease of use on both the mobile side and office side are great. Being able to check and monitor our sales guys process and help coach them to be better salesman has been a blessing. Rilla has made virtual coaching a simple and smooth seamless process. Cons There is nothing I dislike about the product. This app is a game changer for sales, and can be for any industry if used and incorporated into the business plan. Review Source JS Jerod S. Service Manager Construction Used the software for: 6-12 months ### "Great Tool For Customer Service Transparency" May 9, 2024 5.0 Great product - I would recommend to anyone who has a mobile work force with customer interaction Pros I love that I can hear what the technicians hear from our conversations with customers. I'm able to develop custom coaching pans for each technician and I'm able to provide real time feedback Cons I am not a fan of the "coachable moments" - it causes the Ride Along functionality to be clumsy at times Reason for choosing Rilla This was a product introduced to us at a large conference for Nexstar. Any suggestion from Nexstar is usually on target Review Source DW Dan W. Director of Training Consumer Services Used the software for: 6-12 months ### "Thank you Rilla" June 21, 2024 5.0 10/10 would recommend. Easy to use, great way to leave technicians good feedback on what they're doing. It's like reviewing game film which is way more effective for coaching. Pros Getting a true picture of what's happening on calls rather than trusting the technician's judgement Cons It could be really boring at times but I think the Ridealongs feature will help with that Review Source CM Casey M. Technician Construction Used the software for: 6-12 months ### "Rilla for successful " May 9, 2024 5.0 I was able to benefit from rilla the exact day I started using the app! I was amazed at how much I gained from using the app day after day Pros The ease of use an near instant feedback and break down Cons Not connected through service titan yet, starting the job through two apps is not hard by any means but would be more convenient to start and stop when we hit arrive at a job an closed out on departure Review Source JH Jamie H. CEO Consumer Services Used the software for: Less than 6 months ### "Game Changer " May 21, 2024 5.0 Their support is outstanding. They put a lot of effort into ensuring that we are getting the most out of the product. Pros Rilla helps hold technicians accountable. They are more likely to follow our required processes. Cons Its a bit cumbersome to navigate and its been challenging to get technician buy in Reason for choosing Rilla There isn't anything else even close in our space Review Source LP Logan P. Sales Manager Construction Used the software for: 1-2 years ### "Roofing Sales Review" May 14, 2024 5.0 Pros I like being able to review sales appointments for accuracy and the automatic AI grading based off of our sales system. Cons The audio to speech translation can be off at times and if there is a third person in the appointment it can throw off some of the analytics. Review Source ML Mikhail L. Sales Representatives Construction Used the software for: Less than 6 months ### "Development " May 21, 2024 3.0 I love what Rilla is trying to accomplish, I just don’t think the ability to accurately capture is there yet. Pros The concept, I like the idea that Rilla can transform the way we sell realtime. Cons The accuracy, Rilla does not accurately capture the conversation. Review Source LB Luke B. Sales Manager Construction Used the software for: 6-12 months ### "Truly making Sales into a Game" April 29, 2024 5.0 Pros Sales positions have the tendency to either be a fun game when you're winning or drawn out when you're on a losing streak. Rilla adds this fun theme regardless of winning or losing. It really creates a fun game out of Sales, with Stats to analyze, tape to review, and even AI to help along the way. Cons Due to limitations of the recording devise being in the pocket and AI software limitations, I find that the transcription assigns the homeowner to things the salesman said, and the other way around. To be truthful, this has gotten better over the year since I noticed it first. Review Source CK Christian K. Business Development Manager Construction Used the software for: Less than 6 months ### "Awesome Program to Help Techs Sell Better" June 3, 2024 4.0 Pros I enjoyed how easy it was to do quick help for techs and help them consider how to better approach their calls. It also gave me a great view of how skilled each tech is at each step of the call. Cons I really like the keyboard controls but wish there was an easy reminder shown somewhere on screen while using the program. Review Source AC Adam C. Assistant Sales Manager Construction Used the software for: Less than 6 months ### "Great product. Highly recommend " May 7, 2024 5.0 Overall this is a great product. I think it’s a game changer for sales. Pros For in home sales this product is a must. Adoption with the team can be a challenge but when you use it the right way it’s a benefit to everyone. Cons The iPad app needs to be improved. It makes it hard to use. Looking forward to the update Review Source AA Amanda A. Solar Specialist Utilities Used the software for: 6-12 months ### "Used with in home sales. " May 8, 2024 4.0 As a whole the program is very useful for self accountability as well as finding training opportunities. Pros Its a helpful tool to look back on a deal that may not have gone as expected, to find the mistake and work to correct it. Cons Depending on the key words entered, sometimes the % accuracy may not be completely on. Care needs taken when set up. Review Source NM Nicholas M. Senior Technician Machinery Used the software for: Less than 6 months ### "This will help any company thay is serious!" May 9, 2024 4.0 Mostly a good experience and was very easily learned and taught to others. Pros Rilla can be accessed by all employees. This can and will help employees looking to get a leg up on the competition and will help when in a situation ypu may have not been in yet that will help to your advantage to learn about. Cons Some transcriptions are inaccurate but you still have the recording. Review Source AI Ariel I. COO Construction Used the software for: 1-2 years ### "Rilla helps your team become elite!" April 15, 2024 5.0 We've had a great experience with Rilla. They've been easy to work with and very professional. They keep coming out with beneficial features. This is a software you want in your business if you truly want to be elite. 100% recommend Rilla for all contractors. Pros Gives us the tools to better lead, manage, coach and train our team. Helps our managers to be way more productive and much better coaches. Cons Connection to the CRM could be more flexible. Review Source DD Drew D. Home Improvement Consultant Construction Used the software for: 1-2 years ### "Rilla review" May 8, 2024 5.0 The best analysis system that I’ve ever used to keep me consistent in my presentation Pros I love Rilla because it’s a great tool for self improvement for my presentation and allows management and owners to keep track of consistently of sales presentation (s) Cons Nothing-it’s phenomenal, I don’t have anything to offer for improvement Review Source SN Silvia N. Training, Plumbing, Electrical Manager Construction Used the software for: 6-12 months ### "Rilla AI -" May 9, 2024 5.0 Have been able to help more techs in less time and less also less stressful coaching the technicians. Pros It allows me to do at least 10 ridealongs per day and coach 10 different technicians in half a day. Cons That it can't block out other conversations like the TV/radio while the technician and the customer are talking. Review Source MK Maile K. Production Manager Utilities Used the software for: Less than 6 months ### "Ridealong solution" May 7, 2024 5.0 I truly find Rilla an absolute benefit for companies balancing the overhead of proper oversight, while hiring positions that can positively impact revenue rather than create a drag. Pros The ability to ridealong with multiple sites, in various timezones is phenomenal. Providing feedback by video or text is imperative to various learning styles. Cons Engaging my team into usage for their own benefit has been a challenge. My hope is that there will be a feature for Techs to perform their own "ridealongs" with interactive feedback incorporating any mgmt feedback as well as insights from Top Techs. Review Source CT Charles T. Owner Construction Used the software for: 2+ years ### "RILLA is changing the whole direction of the industry" April 18, 2024 5.0 We love RILLA as Sales Coaches. I also sell in the house and find it extremely helpful to find ways of bettering my performance in the house. Pros RILLA has continued to increase their accuracy and effectiveness. The software bring scientific data to the sales industry instead of best guess that we have used for more than 30 years. Cons The only con we have found is that it is pretty costly. Review Source RE Robyn E. Inside Sales Rep Business Development Construction Used the software for: 6-12 months ### "Field Team Accuracy Capturing is a breeze " April 26, 2024 5.0 The Rilla team is available when you need something, very responsive. They are always working on improving the Rilla platform as well. Change can be challenging but they make it fun to learn functions in their software. Pros Having the ability to observe the field team interacting with customers on site, and customers communicating with them is such a time saver and valuable tool. Field team members tend to get a bit more nervous and reserved if someone is observing them live, this is allows them to handle their calls without feeling like they are being watched. In addition, it allows for us to review with them, areas where they shined, and identify where additional training may be beneficial. Cons It's all positive. Nothing bad to say at all. Review Source DJ Dillon J. Chimney technician Individual & Family Services Used the software for: 6-12 months ### "Solid app " May 8, 2024 5.0 My experience has been fantastic, I use Rilla multiple times every day for my clients, and has helped to improve my quality of appointments significantly Pros Rilla as a whole has been amazing - the checklists I can set for myself, the recording quality, and the AIs ability to analyze the recording and give you transcripts has been very impactful for my work Cons Just some quality of life updates to make, everything is great! Review Source JG Jim G. Service Technician Construction Used the software for: Less than 6 months ### "I can already see improvement" May 9, 2024 4.0 Pros I like the analysis of each of my calls. I thought I knew how to talk to clients but now I have been able to see areas that I needed to work on like the speed I talk and see that I was always too quick to respond to a question or statement from the customer causing me to cut them off or talk over them. Cons It’s hard to find a good place for my phone during the conversation so it’s not awkward and obvious that it’s all being recorded. Review Source TH Thaer H. Operations Manager Construction Used the software for: 6-12 months ### "Rilla it does it all" May 9, 2024 5.0 Rilla has helped me in sales and compares like no other I don’t say this much but I think they need to raise there prices we make back ten fold using Rilla Pros I love that I can go back and listen to conversations Cons I do not like that u can’t listen in live to anything that may be happening Review Source RJ Roy J. PRESIDENT Retail Used the software for: Less than 6 months ### "Its Rilla Time Baby" May 1, 2024 5.0 AMAZING! If you don't have it...GET IT!! Pros Funtionalities are very important and sensitivity Cons nothing, it al comes in to play when everything is freindly Reason for choosing Rilla It had everything we were looking for and more... Review Source JB Josh B. VPS Construction Used the software for: 6-12 months ### "Love this product!" May 9, 2024 5.0 Pros The ability to view.. go back and listen to your calls so you can learn and always improve. Cons Nothing! Rilla is a great tool and I have yet to find a complaint Review Source Similar Products Featured