# Page 3 | Rilla Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Rilla the right Speech Analytics solution for you? Explore 353 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10016798/Rilla/reviews --- Rilla 4.8 (353) [View alternatives](https://www.capterra.com/p/10016798/Rilla/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 11th, 2026 # Page 3 - Reviews of Rilla ## Showing most helpful reviews Showing 51-75 of 353 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IG Ismael G. Sales Representative Wholesale Used the software for: 1-2 years ### "Great progress tracking tool" February 4, 2026 5.0 It has helped me track my progress over the past year and has helped me improve in areas that I have struggled with. Pros The ability to track my strong points and what I can improve on. It helps me cover all the points I need to meet company requirements. Cons The interface can be more user friendly. I like using the desktop version more than the app version. Review Source JH Joanne H. Area Sales Manager Real Estate Used the software for: Less than 6 months ### "Shock & Awe" February 5, 2026 5.0 This helps me gain insight to why the sale stopped and helps with my coaching of the Team. I can't believe I didn't know about this tool sooner. Pros This is an excellent tool for the Team to critique themselves. The Rick AI feature is fabulous! I can't imagine ever doing my job without it. Cons I love all of it so far. I wish it was more user friendly when interacting with our Sales Force CRM. Review Source JM JONATHON M. General manager Utilities Used the software for: 6-12 months ### "5 Star Review " September 27, 2025 5.0 It is a great experience!!! Our technicians like to see how they can better themselves and they like to compete with other techs. Pros I am able to make sure my technicians are following our systems. I'm also able to see how our customer responds to our techs. Cons That you have to start Rilla and it doesn't start when you arrive yourself when you hit arrive on service titan. Review Source DS Didrik S. Sales Representative Building Materials Used the software for: Less than 6 months ### "Invaluable" February 13, 2026 5.0 It’s helped me a lot to grow as a salesman. I like using the AI feature to analyze my appointments and receiving feedback from my supervisors is a solid plus. Pros The AI feature and it’s the first ride along program that gets my accent correctly. I think it’s invaluable as a training and sales “diagnostic” tool Cons The fact I can’t delete a recording after it’s started. Sometimes I start it to early and would like to be able to delete and start again Review Source MC Megan C. Director of Sales Construction Used the software for: Less than 6 months ### "Rilla is “really” good to help coaching your team! " January 28, 2026 5.0 Our rep has been quick to respond and provide any feedback needed during the onboarding/training process. We are happy with our success so far and my sales team enjoys the coaching. Pros Our team recently began working with Rilla and we are already having success! Easy to use and was quick for us to catch on. Cons We are only upset we didn’t find Rilla sooner! Only thing is that the audio can be improved as not all words translate exactly but that is more of a glitch and a rare occurrence. Review Source SL Sarah L. Design consultant Retail Used the software for: Less than 6 months ### "Positive feedback " August 30, 2025 4.0 8/10. Generally positive. Still learning to use it and remembering to tell customer. Most don’t have problem with it Pros It’s easy to operate. If you have any problems you simply chat and they remedy. You can forward to points without going through whole appointments Cons Not great at speech recognition when translating to text. Sometimes it thinks I say things that I don’t when you listen to recording Review Source AF Andrea F. Design Consultant Building Materials Used the software for: Less than 6 months ### "Happy so far " October 7, 2025 4.0 New user- still working out the bugs myself but am finding it to be helpful so far. It keeps me on track through the appointment and I remember to hit my major points subconsciously Pros Fast feedback and positive spin Great recap of appointments. Easy to record and I like that it stops recording using location. Cons Lack of more detailed prompts for Rick Overall metrics / ability to ask Rick for feedback on portfolio of calls to find overarching trends Review Source NB Nate B. Salesman Building Materials Used the software for: Less than 6 months ### "Great application" April 28, 2026 5.0 Great, it is awesome for getting managers to listen to my recordings, and basically acts like it’s own sales manager. Pros It’s very good for remembering details in complex sales cycles, remembering names, improving communication skills, etc. Customer support is great when I needed a recording deleted. The AI is very useful too. Cons The UI changes frequently so sometimes it can be hard to find past recordings. Also, I’d like the ability to download the entire transcript. Review Source JF Jennifer F. General Manager Construction Used the software for: 1-2 years ### "My saving grace!" June 7, 2025 5.0 I love Rilla and everything about it. From hearing the conversations, asking discovery questions, getting answers on why some jobs didn’t close, and seeing stats on trackers has been a game changer and improved our closing ratios! Pros I love being able to hear a ride along and summary without spending hours on the road. It has saved me hours each week! Cons I wish I could schedule a time to send a comment. When I leave comments late at night I don’t want to send the comment unless it’s office hours. Review Source AR Anthony R. Sales rep Construction Used the software for: Less than 6 months ### "Anthony’s Rilla experience " January 19, 2026 5.0 I love rilla. All great experiences. My first time using a system like this, and rilla is so easy to use. Pros High tech AI system that gives notes after each recording! Rilla marks down if you’ve hit your script. I like that you can go in and listen to each recording. Cons Only thing was that it doesn’t always update to my appts. So if someone reschedules the appt that day, rilla doesn’t update. Review Source KB Kurt B. Sales rep Consumer Services Used the software for: Less than 6 months ### "Rilla for Sales Rep " April 1, 2026 5.0 A lot of recap and self improvement opportunities. I like going through and seeing if i said something somewhere (can search for a word). Pros The role play option to re do some objections for appts is helpful. Like seeing where i could have done better. Cons Role play cuts off before time runs out. Not sure if this is glitch. Would be nice if had more time and direction of what to say exactly. Review Source JJ James J. HVAC Service Manager Construction Used the software for: Less than 6 months ### "Never going without Rilla again!" December 23, 2025 5.0 Rilla has helped me provide consistent coaching and real time feedback to improve the customer experience while increasing revenue and overall profitability. Pros The time spent versus the valuable insight it provides is a game changer. The little things matter and Rilla helps you with the little things. Cons The accuracy of some of the transcripts. What was actually said in conversation is not always what Rilla picks up. There is room for improvement there. Review Source BB Ben B. Sales manager Construction Used the software for: Less than 6 months ### "Great Product, Great Company" October 6, 2025 5.0 All positive, highly recommend. \[sensitive content hidden\] is terrific and the platform is very intuitive and user friendly! Pros Ride along is an awesome coaching tool and the big Rick AI feature is excellent for self improvement. Customer support is great as well. Cons No real downside in my opinion. Only suggestion would be to have Big Rick on the Home Screen in the mobile app Review Source AP Anderson P. Sales Manager Construction Used the software for: 6-12 months ### "An excellent tool for sales managers!" July 18, 2025 5.0 Good! Intuitive, easy to use, great AI tools and interface! Allows me to hold accountability with my guys when I discover breaks in their process by informing them I’ll be reviewing that section of their appointment to observe their improvement. Pros The convenience of the app and how much time I’ve been able to save while remaining effective! An excellent tool for maximizing your reach with your team while minimizing the time necessary. Cons I mean, I utterly despise the “utter destruction of privacy” direction of the world, but it is what it is. Review Source DB Dustin B. Design Consultant Construction Used the software for: Less than 6 months ### "Great app! Looking forward to further updates. " February 24, 2026 5.0 I have really enjoyed having this as a way of growth and being able to fix little issues with how I run leads. Pros I really like the feedback after running a lead. It’s helpful for my training and constant reflection. Cons It’s not perfect, it doesn’t pick up everything and scribe it out correctly. I’m sure as the app is refined it will get better. Review Source VR Verified Reviewer Sales Manager Construction Used the software for: Less than 6 months ### "Rilla lives up to what it promises to do." February 12, 2025 5.0 I believe greatly benefit my company, myself and my sales reps Pros I love the ease of use. It has a great AI interface that allows you to analyze the data it collects, give insight into how the rep handled the appointment, plus many other options. The AI is also great for the sales rep to utilize for improving there skills, drafting emails and texts etc. Cons As AI is relatively new, it is only as good as the algorithm and programming. But does a great job now and will be even better as Rilla continually improves it. Review Source CS Chandler S. Design Consultant Design Used the software for: Less than 6 months ### "My first 40 Rilla Uses" December 5, 2025 4.0 Consistent with the rating system setup and easy for a first timer to get used to. Very simple setup and start process. Pros I like that I am able to record talk ratio along with talk speed. This helps me monitor my responses and listen more while in the home. Cons The audio feedback is rough on a phone speaker. I would try an iPad or watch for improved audio. I have a lot of non-audible moments when I review. Review Source BC Benjy C. Chimney Technicians Construction Used the software for: 1-2 years ### "Great tool" March 17, 2025 5.0 Rilla is a great tool to use as a technician being able to grow and making sure you are following the process to a manager being able to easy follow and listen to your team in the home.... without being there. Pros A great tool to use as a manager to make sure the team is following the process through an interaction and very easy to use. Cons As a technician using this first in field.... It feels weird and awkward but you will eventually forget that it is being used. Review Source JA Jade A. CS Hospitality Used the software for: Less than 6 months ### "Valuable Tool for Team Performance" October 27, 2025 5.0 Overall, my experience with Rilla has been very positive. It’s a great tool for tracking and reviewing calls, providing clear insights that help improve team communication and performance. It’s easy to use and has made quality control much more efficient. Pros I liked how Rilla automatically records and transcribes calls, making it easy to review conversations and track team performance without having to take manual notes. Cons Sometimes calls take a while to load, other than that, it works great! Great system and very helpful. Review Source AL Amy L. New Home Sales Real Estate Used the software for: Less than 6 months ### "Early review of technology launch " January 8, 2026 5.0 I appreciate a company that values advanced technology. Having an AI with continuous improvement will ultimately he beneficial over time Pros The personal assistant aspect of the technology. It allows for note taking and summary of conversations Cons The inability for merging the individual customer visits. Each recording is scored and treated as if it’s the first encounter. There is not away to add the background information already collected or add qualitative information that’s already known from previous conversations through other sources. Review Source SH Sebastian H. Inspector Construction Used the software for: Less than 6 months ### "Rilla hands free" January 8, 2026 5.0 Excellent tool overall to be able to recap the conversations from previous clients and be able to overcome objections better. Pros Value for money. Technology and technicians the system itself is very good. The call recording system is top notch Cons Wish there was less bugs and issues when using the Rilla at homes, other than that, the system is great Review Source JH Jeremy H. Design consultant Construction Used the software for: Less than 6 months ### "Design consultant" November 6, 2025 5.0 overall it’s been great I was extremely apprehensive at first and didn’t think it was gonna be very useful since then I’ve come to rely on it to make me a better sales person and improve my day-to-day working in the long run. I will make more money because of Rilla. Pros Keeps me on track and is a great tool for follow ups customers. Gives you instant feed back on what you could have done better. Cons The transcript could be better but I am hopeful the longer I use it the better it will get. I also would like a feature that lets me know if people a listening live Review Source KO Kenneth O. Design Consultant Construction Used the software for: Less than 6 months ### "KO RBA Review " December 17, 2025 4.0 Overall good, smooth seamless process. Wish I could figure out how to unlock more Rick voices. Got my first follow up sale using Rilla Pros Being able to easily craft follow up messages with ai Rick. The AI is very useful to ask questions to as well Cons I don’t like the feeling of being recorded, not a whole lot you can do about that, since recording is the whole point. Review Source TLJ Tracy Lynn J. Office Manager Consumer Services Used the software for: Less than 6 months ### "Need proper training" March 31, 2025 5.0 It’s still too early to evaluate the product itself, but the onboarding experience left a lot to be desired. Unfortunately, there was no formal training provided, which has made it difficult for our team to navigate the platform effectively. We’re still trying to get time scheduled with \[sensitive content hidden\] to get a proper walkthrough. Offering training a week after implementation doesn’t set users up for success. Additionally, during our initial call, the representative joined late and rushed through what was essentially a sales pitch—yet labeled it as “training.” That approach didn’t leave us with the confidence or tools we needed to get started on the right foot. Pros The capability of doing ridealongs virtually Cons What we like least about Rilla so far is the lack of initial training and guidance. We were not provided with a clear understanding of how to navigate the admin side of the platform—especially around managing ridealongs, trackers, and analytics. This left us unsure of how to fully utilize the tool from the start. Training feels like an afterthought rather than a built-in part of onboarding. We believe a more structured and timely training process would greatly improve the overall experience and help teams like ours get the most value out of the platform. Review Source GF Garrett F. Online Sales Specialist Real Estate Used the software for: Less than 6 months ### "Great tool, even better people." May 19, 2026 5.0 I've really enjoyed Rilla and almost everything about it. It's such a value-add service and the support is fantastic. The response times are great when you need help and the people are super approachable. The feedback from the AI tool is much more accurate and helpful than other AI tools we've used in the past as well. Pros The tool, as a concept, is an absolute homerun. It's also executed extremely well. To round it out, the customer support is extremely helpful, simply, and the team behind Rilla is shockingly human. The interactions are casual, valuable, and high-impact. In our modern world of transactional interactions, the folks at Rilla actually seem to value conversation and seeking to solve others' needs. Cons Not too much, the learning curve to become a power user is not my favorite, but it's necessary. No different than learning some shortcuts and tools in excel - becomes much more easy to use when you spend some time in it. Review Source Similar Products Featured ## Related categories [Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.