# Page 4 | Rilla Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Rilla the right Speech Analytics solution for you? Explore 354 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10016798/Rilla/reviews --- Rilla 4.8 (354) [View alternatives](https://www.capterra.com/p/10016798/Rilla/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 11th, 2026 # Page 4 - Reviews of Rilla ## Showing most helpful reviews Showing 76-100 of 354 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TLJ Tracy Lynn J. Office Manager Consumer Services Used the software for: Less than 6 months ### "Need proper training" March 31, 2025 5.0 It’s still too early to evaluate the product itself, but the onboarding experience left a lot to be desired. Unfortunately, there was no formal training provided, which has made it difficult for our team to navigate the platform effectively. We’re still trying to get time scheduled with \[sensitive content hidden\] to get a proper walkthrough. Offering training a week after implementation doesn’t set users up for success. Additionally, during our initial call, the representative joined late and rushed through what was essentially a sales pitch—yet labeled it as “training.” That approach didn’t leave us with the confidence or tools we needed to get started on the right foot. Pros The capability of doing ridealongs virtually Cons What we like least about Rilla so far is the lack of initial training and guidance. We were not provided with a clear understanding of how to navigate the admin side of the platform—especially around managing ridealongs, trackers, and analytics. This left us unsure of how to fully utilize the tool from the start. Training feels like an afterthought rather than a built-in part of onboarding. We believe a more structured and timely training process would greatly improve the overall experience and help teams like ours get the most value out of the platform. Review Source SS Scottie S. System design specialists Construction Used the software for: Less than 6 months ### "Awesome experience " November 17, 2025 5.0 Overall have had great luck and have received good feedback on all of my appointments and customer interaction Pros Gives feedback on how I need to improved and allows me to know if I am staying on our script with customer interaction Cons I was told it would be an orange dot at top right but there is an orange microphone. Wish tha would be gone Review Source JG Jonathan G. Director of Plumbing Consumer Services Used the software for: 6-12 months ### "Game Changer!!" April 22, 2025 5.0 So far has been great. The new features (hands free) have made it even better lately. Pros It gives me insight into how jobs are going and topics to train on. Cons That is doesn't auto start recording when the arrive button is hit in service titan. Alternatives considered [SalesPro CRM](https://www.capterra.com/p/162120/SalesPro-CRM/) Reason for choosing Rilla They did not have the advanced features at the time. Rilla was easier to use and a friendlier app. Review Source MD Michael D. Area Sales Manager Real Estate Used the software for: Less than 6 months ### "Rilla is the Bomb! " November 6, 2025 5.0 Pros It is helping me be more effective with my coaching. I can now give better feedback at a much faster pace then before. Rather then seeing one or 2 meetings a day, I can see them all! Cons Nothing as of now. I think the biggest hurdle is just learning the system but the scheduled trainings have helped with that alot. Review Source JK Joshua K. Hvac sales Consumer Services Used the software for: Less than 6 months ### "Rilla review" June 23, 2025 4.0 Easy to use, just need to remember to shut it off. Covers my back when I have to explain why this or why that because hey boss man can listen to the customer waist both our times when it's a bogus lead Pros Feedback on how I talk, what I can do better in the future. And able to ask the ai questions on what the customer says Cons Inconsistent results, or the AI not understanding certain things. I don't like the notification that pops up to record your meeting I know I have to record and I'm just waiting for a customer to ask what that notification means and it'll ruin the sale Review Source JB Justin B. Area Sales Manager Real Estate Used the software for: Less than 6 months ### "Sales review " November 11, 2025 5.0 great experience and team, \[sensitive content hidden\] who did some of my onboarding training was incredible and very personable Pros Ease of use and access. Giving real insight to sales performance. It’s like having game film on a sales persons appointments Cons Call quality could be better and the breakdown of who’s who in the calls. Like better identifying of infividuals Review Source WP William P. Design Consultant Construction Used the software for: Less than 6 months ### "So far so good " July 29, 2025 4.0 So far so good, maybe the voice identification can be a little “iffy” at times. But overall pretty happy with it. Pros Good features and great for self improvement. Spend time seeing where your thinking you’re doing one thing, but in reality. You’re not. Cons Lots of notifications! And the can slightly interfere with the user experience. Especially when you’re just trying to work before your appointment. Review Source KL Kade L. General Manager Construction Used the software for: 6-12 months ### "Riding along is no longer difficult!" May 4, 2025 5.0 Pros Rilla has unlocked me from the trap of choosing who to ride along with. I'm now able to help my sales reps worth specific to them examples Cons The only con is sometimes the transcriptions are not accurate Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Rilla The biggest bang for each buck. Sales Pro could not compete with Rilla's pricing. Review Source MF Michael F. Service Advisor Automotive Used the software for: Less than 6 months ### "Rilla Is LIfe!" April 1, 2025 5.0 Awesome! Rilla AI is an incredibly powerful tool for sales teams looking to improve their communication and conversion rates. By leveraging AI-driven insights, it helps businesses optimize their sales process, making it a must-have for teams that rely on face-to-face or phone sales. If you want to scale your sales efforts with real data, Rilla AI is a game-changer. Pros Rilla Is A GAME CHANGER for me and my entire staff! To be able to listen and audit calls is the best! Cons I would like rick AI to be a little more precise Review Source TB Tommy B. Sales Manager Construction Used the software for: Less than 6 months ### "Recommend using this great tool! " July 11, 2025 5.0 So far so good. The team is adapting well to it. The learning curve using the software is very short, it is very intuitive. Pros The ability to help more of my team in the same amount of time I use to help one!!! I use to help one rep in 2-3 hours now I can help a dozen. Also a great tool to positively reinforce good behaviors. Cons Not much to dislike, the team had anxiety at first but now love the analytics and ability to review their own game. Wish transcripts were more accurate. Review Source AJ Anthony J. Sales Consultant Construction Used the software for: Less than 6 months ### "Notes without the book" September 18, 2025 5.0 My experience has been great so far. Many customers are interested in how the platform works and thinks it streamlines the process Pros I love being able to see my sales performance and ways to improve to be a better salesman. This platform also makes it easy so I don’t have to have my face crammed in a notebook while with my customers. Cons I have not run into any issues so far with Rilla. We are still new users to the platform and am learning all the features. Review Source MA Mark A. CEO Professional Training & Coaching Used the software for: 1-2 years ### "Rickelle Welch (female Rick)" February 12, 2025 5.0 Like anything, you get out of it what you put into it. The new updates and gamification of the ride alongs have upped desire to use, and with key's shortcutting the process 3x faster than cursor... it's the most powerful a.i tool in our arsenal by far. We've been a customer since Arizona Super Meeting October of 2023 Pros Rick AI and keyboard shortcuts are game changers. The integration with Cons Nothing, it's a great product that more importantly gets updated and improved at a rate commensurate with leading business apps used by Nexstar Service Co's like us. Review Source LA Liz A. Service Manager Project Coordinator Leadership Utilities Used the software for: Less than 6 months ### "Top Notch AI Ride A Long Software!!" April 8, 2025 5.0 Pros Rilla staff are awesome! Very easy to use and the integration with ServiceTitan is a huge plus. Onboarding was a breeze. I love how it sends reminder notifications to start recording and will stop recording when it senses movement away from the job. So far Rilla has been outstanding!! Cons Learning the shortcuts for handsfree would be what I like the least- growth is uncomfortable though so I know eventually it will be one thing I like the most! Review Source JG Jose G. Seevice technician Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Rilla experience " June 15, 2025 5.0 Some times its good and ithers its not. When it works fine it really helps. But when it doesn't, it goes off track. Pros It lets me see where i can improve on, it also helps me see where weaknesses are. And what to improve Cons It sometimes types what i didn't say. It pivks up everything from a conversation that is being held on a tv show and it puts it down as i said it. Review Source TL Thomas L. New Home Consultant Construction Used the software for: Less than 6 months ### "Rilla Review" January 29, 2026 5.0 Good. I was skeptical at first, but we sales professionals need to stay professional and Rilla is a great tool for checking yourself regularly. Pros I like the feedback and recommendations based on customer interaction. Once we figured out how to use it the software became an asset. Cons Hearing my own voice was painful at first. I soon realized that Rilla was in fact a useful tool for perfecting the sales process that works. Review Source MG Mark G. Sales Manager Retail Used the software for: Less than 6 months ### "Thanks \[sensitive content hidden\] and Rilla team!" May 28, 2025 5.0 The onboarding team has been incredible! \[sensitive content hidden\] has been a god send!!! She’s been available whenever we have needed help and made this transition absolutely painless! Pros So far it’s been a huge time saver! It has allowed me to coach in many different ways than ever before! Game film has finally arrived! Cons Learning anything new can always be challenging at first! It’s taking some getting used to, learning how to get the most out of it! Review Source JF John F. Sales director Construction Used the software for: I used a free trial ### "Rilla: Good App & Great Customer Experience " August 15, 2025 4.0 Honestly \[sensitive content hidden\] has been such a good support through the entire process. He has made it very easy to love Rilla Pros Honestly clarity for the salesman. You now can know if you would buy a product from yourself. You can see the mistakes and change the behaviors. Cons I would like to be able to play around with the scripts. I know it would over whelm some people , but I think it would be valuable. Review Source LL Lejaune L. Design Consultant Building Materials Used the software for: Less than 6 months ### "Great App and beneficial " December 28, 2025 5.0 I just it when i am doing my sales process with my customers to learn from my challenges and opportunities Pros It allows you to overlook your sale process after an appointment. Review where you could be better in the process as well as where you can stay consistent. Cons Sometimes it does not understand all my words due to me being far away or if my customer has a heavy accent. Review Source NU Nick U. Sales Construction Used the software for: Less than 6 months ### "Give it a try" June 7, 2025 5.0 I like using it to help me remember what I have promised to the customers. I wish that you could have the score if set to match what type of call it is. As not all calls should be run the same. Pros Easy to use and gives you a short briefing of the call once you close out of the job. Great tool for days when you have multiple proposals. Cons Doesn’t pick up all of the conversation and is always useful. I have quite a fee commercial property’s that I bid where there is no customer to talk to. Review Source Delbert M. Sr Account Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Great Tool" August 11, 2025 5.0 I think its a great tool. The benefits of a coach to help improve sales performance and capitalizing certain aspects that needs to be covered with the customers. Pros The AI feedback and suggestion to help improve for the next time. The software provides great insight. Cons Honestly I can point out anything that I dislike about Rilla. If I had to point out something it would be the slow upload time. Review Source JK Jeff K. Electrical Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Wonderful Product to help technicians and management. " May 23, 2025 5.0 Good experience. I like that it will coach my technicians and gives me the opportunity to do ridealong coaching with them without actually spending the time to physically go on the call. Pros The time savings and coaching it provides. The virtual ridealongs are a huge timesaver and the coaching that it gives the techs is very helpful. Cons It was a little difficult to get started, but we worked through that and it's become much easier. \[sensitive content hidden\] done a great job getting me comfortable with the platform. Review Source PP Paris P. Sales Manager Consumer Goods Used the software for: Less than 6 months ### "Rilla is Great" June 29, 2025 5.0 Fantastic, would definitely recommend this to others. I am grateful my company pays for this application Pros Amazing application that allows me to better my skills and those on my team. This application makes ride alongs obsolete Cons It does drain phone battery. And it does not record phone calls. The voice log sometimes is not as accurate Review Source JR Jack R. Sr Design Consultant Consumer Goods Used the software for: Less than 6 months ### "Easy and Helpful" January 2, 2026 5.0 Easy to use and helped my sales since I got real time feedback to help me improve my sales presentation and customer interactions. Pros Helped my sales performance by giving me valuable feedback. Increased my awareness of my conversation content. Cons Was a little challenging to adjust to the software and sometimes a bit of awkwardness with the customer. Review Source MH Michelle H. Operation Manager Hospitality Used the software for: Less than 6 months ### "Rilla Review" March 19, 2026 5.0 It has helped me make better sales and better communicating, I have grown significantly in my sales using Rilla Pros How I can listen to my conversations and get better, It helps me to my job better, and also learn what I need to say Cons Nothing really, I really enjoy using it because it has made my job better and the sales end better. It sometimes doesn't stop, but easy to fix Review Source JM Jeremy M. Plumber gasfitter Construction Used the software for: Less than 6 months ### "Rilla review " June 17, 2025 5.0 Feel good and confident and at ease knowing that Rilla has my back when it comes to lying customers and scamers Pros How it analyzes and summarizes your major points of the day and how it has potential to help you out in legal situations Cons Some people are offended to be recorded and I have been threatened when telling them you are being recorded Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.