# Page 6 | Rilla Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Rilla the right Speech Analytics solution for you? Explore 352 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10016798/Rilla/reviews --- Rilla 4.8 (352) [View alternatives](https://www.capterra.com/p/10016798/Rilla/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 11th, 2026 # Page 6 - Reviews of Rilla ## Showing most helpful reviews Showing 126-150 of 352 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CH Clarke H. Sales Manager Construction Used the software for: 6-12 months ### "Hooked on RILLA" December 7, 2024 5.0 Very easy to use and helpful in self evaluating my sales presentations. Pros The Data collection and breakdown into specific categories was conveniently organized. Cons I would like more data evaluation and more focus on specific steps of our sales process. Review Source CR Clemens R. Partner Management Consulting Used the software for: Less than 6 months ### "Excellent software and excellent onboarding. " November 6, 2024 5.0 Excellent. The onboarding call I had with \[sensitive content hidden\] was first rate. Pros The AI integration is fantastic, and the areas it targets are evidence-based and predictive of success in a sales or negotiation environment. Cons Nothing really. I'm new to it so it is a little overwhelming, but I can see how a few weeks of regular use would make it very simple to engage with. Review Source CH Carter H. Sales Representative Consumer Services Used the software for: Less than 6 months ### "It’s just…meh" February 28, 2025 3.0 Good, app functions mostly correct, smart stop doesn’t always work. Pros They respond to suggestions same day so that’s at least good Cons The app and concept itself is neat. However, ai language learning and voice recognition is virtually impossible to trust. I would like access to legally restrict rolls from using data gathered on my personal voice. It’s a privacy issue. Review Source MC Mason C. Sales Rep Building Materials Used the software for: 6-12 months ### "Rilla is Great" December 18, 2024 5.0 Amazing! I have had no issues with it whatsoever Pros It helps me get better at my job and allows me to listen Cons Sometimes you can’t hear your voice real well Review Source EO Eric O. General Manager Building Materials Used the software for: Less than 6 months ### "Seattle Rilla" January 23, 2025 5.0 So far so good. Ease of use and functionality is best in industry. Pros Ease of use and explanation on how/best to utilize the software. Cons Lost of information at first, need to schedule time to learn initially. Review Source RQ Ryan Q. Sales Manager Construction Used the software for: 6-12 months ### "Rilla, the ride you want to go on" December 11, 2024 5.0 Phenomenal! You keep raising your own bar with new features to increase efficiency. Rilla has provided me with tools to level up my team and drive more revenue. Pros User friendly. Every interaction with someone from Rilla as been first class. Time efficient way to provide individual team members as well as the entire team with feedback. In person ride alongs take minimum 3 hours in my world, Rilla takes 5 minutes. Cons I don't have anything that comes to mind. Review Source JO Josh O. Salesman Construction Used the software for: Less than 6 months ### "Increase accountability and income" January 21, 2025 5.0 Great. Very helpful. For this kind of job it allows me to increase skills Pros Makes it easy to get better through accountability Cons Privacy concerns. I’m not big on being recorded but it is helpful Review Source MS Matthew S. Drain tech Consumer Services Used the software for: Less than 6 months ### "Rilla is a great tool" December 7, 2024 5.0 Rilla has been great I’ve notice a huge improvement in my productivity and performance makes me stay on my toes and consistently get better. Pros Being able to go back to key moments of a call and listen back and think oh that’s where I messed up or oh I did great at that. Cons Occasionally having it pick up nothing at all. Or having it say random things were said so have to go back and listen but the pro of being able to re listen fixes that problem. Review Source DB Dylan B. Service Manager Consumer Services Used the software for: 6-12 months ### "GAMECHANGER" October 22, 2024 5.0 Great! It is the missing piece of the puzzle that was missing. It is like watching game film. Pros It allows me to be "in the room" with the technician and the customer to be equipped on helping the technician be the best he can be to ultimately give the best customer service possible. Cons It doesn't pick up on the correct person that is speaking at the moment sometimes. Review Source GC Geoff C. Service Manager Construction Used the software for: Less than 6 months ### "Another satisfied Rilla User" November 6, 2024 5.0 Rilla allows me to be far more in tune with the operations in the field and allow me to improve and coach more effectively Pros I can get an accurate understanding of what is going on in our client's homes. I can also use real time analytics to help improve my team. Cons As with any voice transcription the voice transcription is not 100%. Review Source HB Hunter B. President Construction Used the software for: Less than 6 months ### "This product is RILLAmazing" October 28, 2024 5.0 Onboarding was seamless, support is unmatched, product is like no other, platform is great. 11/10 Pros The transparency that Rilla provides is next level. I can't even begin to explain how much this will help our team in getting better at running the process and also giving insight to our whole team on what happens on the field. Cons I can't have Rilla added to all my calls to help summarize and coach across the board! (I hear this is in process though so can't wait to add it!) Review Source ND Nate D. Hvac supervisor Professional Training & Coaching Used the software for: Less than 6 months ### "Hvac Sales Supervisor " November 21, 2024 5.0 It’s been a game changer. With great feedback! Pros It’s amazing gives you great feedback on how to word smith things properly! Cons Voice recognition between myself and customers. Review Source PC Parker C. Lead CSR Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Review of Rilla" January 10, 2025 5.0 I am still very knew and learning it, but so far I am enjoying it and am excited about the possibilities with this tool. Pros It is a very helpful tool to see ways of improvement you can have with all kinds of customer interactions. It makes it a very easy process to go through calls without having to listen to every second. Cons It gets customer and employees voices mixed up from time to time, but that is an understandable issue. Review Source BB Ben B. Journeyman Electrician service tech Construction Used the software for: Less than 6 months ### "Electrical" December 9, 2024 5.0 Easy to use and good pointers. Especially for those interested in ride alongs Pros Coaching abilities in this app are fantastic Cons Minor Initial integration issues which have been working themselves out recently Review Source MR Masen R. Sales Consultant Construction Used the software for: Less than 6 months ### "Great Product for any Sales Environment " March 6, 2025 5.0 Beneficial. The ai tool is a cool feature, but I mainly find the most benefit from re-listening to conversations and self coaching. Pros The recording of conversations is great. Being able to go back and re-listen to conversations is a great tool for many reasons. Cons Having to carry an ipad around during 1-2 hour appointments can be a bit of a hassle. Not sure how you would overcome this though.. Review Source MO Miguel O. Sales Manager Construction Used the software for: Less than 6 months ### "Surprised how well it has helped!" December 4, 2024 5.0 So far its been great. Have been able to help my sales reps improve on a daily basis Pros The ability to save time and be able to coach sales reps on a daily basis Cons nothing that I can think of. I use it on a daily basis Review Source RR Ryan R. Inspector Construction Used the software for: Less than 6 months ### "The Best Tech For Sales People in The Field" December 30, 2024 5.0 Great! An awesome technology for sales people in the field to learn from each other. Invaluable Pros The technology and idea of it in itself is absolutely amazing. The ability to see what the best reps are doing and learn from everyone i dont get to see everyday is such a great tool to make everyone better. Cons I have had a good amount of technical difficulties with the app as far as it closing or it stopping recording Review Source CM Charles M. Service Manager Construction Used the software for: Less than 6 months ### "Unlimited potential" October 10, 2024 5.0 After two days of using Rilla it is operating as advertised. Pros It allows me to efficiently assist my team with their customer service interactions. I can coach the entire team instead of one person at a time. Cons Some of the transcripts are not easily understandable but we just started this week and the AI program has just been introduced to our team. Alternatives considered [Siros Management Solution](https://www.capterra.com/p/151386/SirosUno/) Reason for choosing Rilla Rilla was already a ProTradeNet partner with Neighborly. More of our peers are using the Rilla Platform than Siro. Review Source LE Larry E. Project Consultant Design Used the software for: Less than 6 months ### "Rilla review " December 4, 2024 4.0 Didn’t like it at all at first, but starting to adapt Pros It causes me to focus on details more on our process Cons Be micro managing on my appointments by management Review Source DP David P. Plumber Construction Used the software for: Less than 6 months ### "Very helpful " December 12, 2024 5.0 Pros Helps me be more aware of my process and allows for a fairly quick reflection of my recent performances Cons Voice recognition struggles to differentiate voices Review Source AL Allen L. Sewer specialist Retail Used the software for: Less than 6 months ### "Rilla the bomb" November 13, 2024 5.0 My overall experience with Rilla has been very nice Pros I like our records all the conversation and I can go back in a few Cons It makes my phone very hot. Yes sometimes shut off when recording a video through my sewer camera. Review Source JC Joel C. Trade Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Rilla Amazes Me Everytime" November 8, 2024 5.0 One of the most liked items is the ride alongs. Also the pictures on Rilla help alot. Pros The coaching tips as we go through calls are amazing. Cons As of now there is nothing I can ask for on this subject. Review Source DH Debbie H. service coordinator Consumer Services Used the software for: Less than 6 months ### "Conversation" December 4, 2024 5.0 Great experience and ability to make sure we are giving the best customer support. Pros Accurate wording from conversations and the ability to look back and make sure we and the customers are informed. Cons Background recording, picking up on other conversations. Review Source RS Rob S. Owner Vice President Construction Used the software for: Less than 6 months ### "First Impressions!" October 30, 2024 5.0 My first impressions from the initial introduction, onboarding for techs, and manager onboarding have been fantastic. Pros It finally gives my sales team a way to coach themselves to success, along with the guidance and helpful information provided by \[sensitive content hidden\] AI Cons The app doesn't convert to landscape when using it on the ipad and my keyboard doesn't have an esc key to use for the shortcuts. Review Source AD Andrew D. Plumbing sales technician Utilities Used the software for: 6-12 months ### "Slightly positive " October 3, 2024 4.0 Helps improve my customer relation skills but has big brother vibes somewhat. Pros It tracks my talking points and has a competitive aspect with my coworkers. Cons It can be inaccurate with what it hears. Maybe that’s because it’s in my pocket, but I don’t always meet my tracking goals. 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