--- title: "RapidNPS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RapidNPS Software - reviews, pricing plans, popular comparisons to other NPS products and more." source_url: "https://www.capterra.com/p/10016981/RapidNPS/" page_type: "product" language: "en" --- # RapidNPS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) RapidNPS ## What is RapidNPS? RapidNPS offers a single dashboard for tracking customer satisfaction across various locations per different tracking sources (employees, sales channels, or product groups), in addition to enhancing Google Reviews rating. It has useful features, including Standard multilingual NPS survey​, Ready-to-share links and QR codes​, Intelligent reputation enhancement, and Location and source tracking. ## What is RapidNPS used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[NPS](https://www.capterra.com/nps-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RapidNPS?[Manage this product listing](https://www.g2.com/products/rapidnps/claim_requests/new?auto=true) ## RapidNPS Overview Updated September 2026 AI summary RapidNPS offers enterprises, midsize, and small businesses a platform for gathering and analyzing customer feedback using NPS and related survey methods. Supporting anonymous responses, mobile access, and multi-channel distribution, it enables organizations to collect, segment, and interpret customer sentiment. Features like multi-language support and text analysis add flexibility, with cloud-based deployment for easy access and integration. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RapidNPS 0.0 VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $49 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (707) Value For Money 0.0 (0) Value For Money 4.5 (619) Customer Service 0.0 (0) Customer Service 4.6 (654) ## RapidNPS alternatives Highest Rated [ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141023/ReviewInc/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [Alchemer](https://www.capterra.com/p/72549/Alchemer/) [4.5 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/72549/Alchemer/) [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) [4.4 (123)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168823/SurveySparrow/) ## FAQs about RapidNPS Features and Usability ### What are the key features of RapidNPS? RapidNPS offers NPS survey structure, customer surveys, pulse surveys, and anonymous feedback for collecting responses. It also includes sentiment analysis, real-time analytics, and reporting tools for measuring feedback trends, plus multi-channel distribution, SMS messaging, email management, and access controls/permissions for managing campaigns. Pricing ### How much does it cost and what fees or limitations are included? RapidNPS starts at Free for one location with up to three sources. The $49/month Basic plan covers up to three locations and unlimited sources, followed by Advanced at $99/month and Enterprise at $199/month. A free version is available, and no setup fees are listed. Integrations ### Which third-party tools and platforms does RapidNPS integrate with? RapidNPS connects natively to Zapier, giving it access to thousands of third-party apps and workflows through Zapier’s automation platform. Getting Started and Support ### What training and onboarding options does RapidNPS offer? RapidNPS provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation and videos offer reference material and self-paced learning for teams getting started with the product. Getting Started and Support ### What customer support options does RapidNPS offer? RapidNPS provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support experience is available, so support quality, response speed, and helpfulness cannot be described from user comments. ## Features AI summary Based on 266 NPS reviews Capterra reviewers highlight these as the features buyers care about most when choosing NPS software: - **Customizable Questions** (**41%** of reviewers rated this feature as critical) - **NPS Survey Structure** (**45%**) - **Reporting/Analytics** (**44%**) RapidNPS includes **NPS Survey Structure** and **Reporting/Analytics**, so teams can collect feedback in a standard NPS format and track results over time. However, it does not include **Customizable Questions**. Instead, it offers other important capabilities that reviewers also value, including **Surveys & Feedback** (**42%**), **Third-Party Integrations** (**45%**), and **Negative Feedback Management** (**40%**). These features help businesses gather broader customer input, connect feedback data with other systems, and respond to detractors more effectively, allowing teams to improve customer experience and act on insights faster. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Anonymous Feedback Allow reviewers to provide anonymous feedback to encourage honest conversations API Application programming interface that allows for integration with other systems/databases RapidNPS 62 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Campaign Analytics: Track and interpret campaign performance metrics - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Hashtag Tracking: Track the usage of certain hashtags - Keyword Tracking: Track and monitor a specific set of keywords - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10016981/RapidNPS/pricing/) Free $0.00 It includes: - 1 business - 1 location - Up to 3 sources - Unlimited responses - 1 user - 24/7 support - Monthly email reports Basic $49.00 Flat Rate,Per Month It includes: - 1 business - Up to 3 locations - Unlimited sources - Unlimited responses - Up to 3 users - 24/7 support - Weekly email reports - Daily WhatsApp reports Advanced $99.00 Flat Rate,Per Month It includes: - 1 business - Unlimited locations - Unlimited sources - Unlimited responses - Unlimited users - 24/7 support - Weekly email reports - Daily WhatsApp reports Enterprise $199.00 Flat Rate,Per Month It includes: - Unlimited businesses - Unlimited locations - Unlimited sources - Unlimited responses - Unlimited users - 24/7 support - Daily email reports - Daily WhatsApp reports - API access ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.