# Deskhero Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Deskhero Software - reviews, pricing plans, popular comparisons to other Customer Support products and more. Source: https://www.capterra.com/p/10016999/Deskhero --- # Deskhero Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Deskhero ## What is Deskhero? Deskhero leverages AI to enhance customer support, crafting responses from previous tickets and a comprehensive knowledge base. Our platform delivers timely and accurate answers, custom-fit to each customer’s unique query. Deskhero stands out with its ability to utilize a variety of data sources, including documents, website content, and historical emails. This method enriches customer interactions, ensuring support is both informed and effectively tailored to meet their needs. ## What is Deskhero used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9.95 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Deskhero?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.deskhero.com&name=Deskhero) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Deskhero 5.0 (1) VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $9.95 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.3 (3,607) Value For Money 5.0 (1) Value For Money 4.2 (2,662) Customer Service 5.0 (1) Customer Service 4.3 (2,770) ## Deskhero alternatives [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Starting price $876.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## FAQs about Deskhero Overview ### What company size and specific industries is Deskhero built for? Deskhero is designed for customer service teams in small to mid-sized businesses that need AI-enhanced support management. It is not tied to a specific industry, and suits organizations in any sector that want a practical way to handle customer support requests and related service workflows. Features and Usability ### What are the key features of Deskhero? Deskhero offers help desk management and ticket management, plus inbox management and customer communication for handling support requests. It also includes automated responses, knowledge base management, customizable forms and fields, activity dashboards, real-time analytics, access controls, role-based permissions, single sign on, and website integration. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Deskhero starts at $9.95 per user per month for the Small plan, with Medium at $14.95 and Large at $29.95. A free version is available. Small includes 100 custom fields, 100 lists, 1,000 tickets, and 250 web scraped pages, while higher plans add more capacity. Getting Started and Support ### What training and onboarding options does Deskhero offer? Deskhero provides live online training sessions to help teams get started. Live online sessions support guided setup and direct instruction from a trainer, giving users a structured way to learn the product and ask questions during training. Getting Started and Support ### What customer support options does Deskhero offer? Deskhero provides email/help desk support and a knowledge base. Support details are limited in the catalog data, and no reviewer feedback about response speed, helpfulness, or common support issues is available, so user experience with support cannot be assessed here. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automated Responses 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Data Import/Export 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Inbox Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Role-Based Permissions 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set & manage permission levels based on user roles and restrict access to only authorized individuals Search/Filter 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Access Controls/Permissions Define levels of authorization for access to specific files or systems Deskhero 22 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Managing service requests, incidents, IT issues & support with a ticketing system Organize, prioritize, and manage incoming communications Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Analyze and gain insights into data in real-time Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Track, manage, or resolve user requests and IT incidents/issues Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Version Small $9.95 Per User,Per Month It includes: - Tickets - Lists - Knowledge base - Custom fields - Forms - AI Suggested Replies - Convert PDF, Word, PPT etc to knowledge - Web scraped pages (AI knowledge) - Imported emails (AI knowledge) - Uploaded Q&A excels (AI knowledge) - Google & Microsoft SSO - API Access Medium $14.95 Per User,Per Month It includes: - Tickets - Lists - Knowledge base - Custom fields - Forms - AI Suggested Replies - Convert PDF, Word, PPT etc to knowledge - Web scraped pages (AI knowledge) - Imported emails (AI knowledge) - Uploaded Q&A excels (AI knowledge) - Google & Microsoft SSO - API Access Large $29.95 Per User,Per Month It includes: - Tickets - Lists - Knowledge base - Custom fields - Forms - AI Suggested Replies - Convert PDF, Word, PPT etc to knowledge - Web scraped pages (AI knowledge) - Imported emails (AI knowledge) - Uploaded Q&A excels (AI knowledge) - Google & Microsoft SSO - API Access Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GW George W. Business Development Manager Information Technology and Services ### "Deskhero was not mature when we started, but now it has everything we needed. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 13, 2026 We were looking for an AI platform that is easy to setup and doesn't charge per support case resolution. Some scenarios we were used to before were not supported but we managed to find workarounds for most of them so overall we were satisfied. Pros We particularly enjoyed the easy setup, quick learning curve and the time it saved to our multiple support teams. Cons There were some hiccups at the beginning but most of them were promptly addressed by Deskhero developers. Switched from [Kayako](https://www.capterra.com/p/80775/Kayako/) An outdated build. New one was too expensive. Alternatives considered [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Reasons for choosing Deskhero Price/value/functionality ratio. Easy onboarding. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.