--- title: "Deskhero Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Deskhero Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/10016999/Deskhero/" page_type: "product" language: "en" --- # Deskhero Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Deskhero ## What is Deskhero? Deskhero leverages AI to enhance customer support, crafting responses from previous tickets and a comprehensive knowledge base. Our platform delivers timely and accurate answers, custom-fit to each customer’s unique query. Deskhero stands out with its ability to utilize a variety of data sources, including documents, website content, and historical emails. This method enriches customer interactions, ensuring support is both informed and effectively tailored to meet their needs. ## What is Deskhero used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9.95 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Deskhero?[Manage this product listing](https://www.g2.com/products/deskhero/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Deskhero 5.0 (1) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $9.95 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (82) Value For Money 5.0 (1) Value For Money 4.4 (67) Customer Service 5.0 (1) Customer Service 4.5 (61) ## Deskhero alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (93)](https://www.capterra.com/p/83211/HappyFox/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [My AskAI](https://www.capterra.com/p/10006737/My-AskAI/) [4.5 (82)](https://www.capterra.com/p/10006737/My-AskAI/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10006737/My-AskAI/) ## FAQs about Deskhero Overview ### What company size and specific industries is Deskhero built for? Deskhero is designed for customer service teams in small to mid-sized businesses that need AI-enhanced support management. It is aimed at organizations with growing service operations rather than large enterprise environments, and it fits businesses in any industry that handle customer inquiries, support tickets, or help desk workflows. Features and Usability ### What are the key features of Deskhero? Deskhero offers help desk management and support ticket management, along with inbox management, email management, and automated responses for customer communication. It also includes a knowledge base, customizable forms and fields, access controls and role-based permissions, real-time analytics, activity dashboards, search and filter, data import/export, API, and website integration. Pricing ### How much does it cost and what fees or limitations are included? Deskhero starts at $9.95 per user per month on the Small plan, with Medium at $14.95 and Large at $29.95. A free version is available. Small includes 100 custom fields, 100 lists, and 1,000 tickets, while higher tiers add more capacity and advanced capabilities. Getting Started and Support ### What training and onboarding options does Deskhero offer? Deskhero provides live online training for teams getting started. This format supports guided setup and direct instruction during scheduled remote sessions, giving users a structured way to learn the product and ask questions as they move through initial configuration. Getting Started and Support ### What customer support options does Deskhero offer? Deskhero provides email/help desk support and a knowledge base. Without reviewer feedback about support experiences, no claims can be made about response times, helpfulness, or common frustrations. These channels indicate direct assistance and self-service help for users seeking product guidance. ## Features AI summary Based on 1,744 Customer Support reviews Capterra reviewers point to these as the customer support features buyers care about most: - **Chat/Messaging** (**60%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) Deskhero includes other customer support capabilities that reviewers also consider important, such as **Support Ticket Management** (**45%**). This feature helps teams organize incoming requests, track issue status, and manage customer conversations in one place, allowing teams to respond more consistently and keep support work moving efficiently. Automated Responses 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Data Import/Export 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Inbox Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Role-Based Permissions 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set & manage permission levels based on user roles and restrict access to only authorized individuals Search/Filter 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Access Controls/Permissions Define levels of authorization for access to specific files or systems Deskhero 22 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Analytics: Analyze and gain insights into data in real-time - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Version [View pricing plan details](https://www.capterra.com/p/10016999/Deskhero/pricing/) Small $9.95 Per User,Per Month It includes: - Tickets - Lists - Knowledge base - Custom fields - Forms - AI Suggested Replies - Convert PDF, Word, PPT etc to knowledge - Web scraped pages (AI knowledge) - Imported emails (AI knowledge) - Uploaded Q&A excels (AI knowledge) - Google & Microsoft SSO - API Access Medium $14.95 Per User,Per Month It includes: - Tickets - Lists - Knowledge base - Custom fields - Forms - AI Suggested Replies - Convert PDF, Word, PPT etc to knowledge - Web scraped pages (AI knowledge) - Imported emails (AI knowledge) - Uploaded Q&A excels (AI knowledge) - Google & Microsoft SSO - API Access Large $29.95 Per User,Per Month It includes: - Tickets - Lists - Knowledge base - Custom fields - Forms - AI Suggested Replies - Convert PDF, Word, PPT etc to knowledge - Web scraped pages (AI knowledge) - Imported emails (AI knowledge) - Uploaded Q&A excels (AI knowledge) - Google & Microsoft SSO - API Access Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GW George W. Business Development Manager Information Technology and Services ### "Deskhero was not mature when we started, but now it has everything we needed. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 13, 2026 We were looking for an AI platform that is easy to setup and doesn't charge per support case resolution. Some scenarios we were used to before were not supported but we managed to find workarounds for most of them so overall we were satisfied. Pros We particularly enjoyed the easy setup, quick learning curve and the time it saved to our multiple support teams. Cons There were some hiccups at the beginning but most of them were promptly addressed by Deskhero developers. Switched from [Kayako](https://www.capterra.com/p/80775/Kayako/) An outdated build. New one was too expensive. Alternatives considered [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Reasons for choosing Deskhero Price/value/functionality ratio. Easy onboarding. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.