# Social News Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Social News Desk the right Social Media Management solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10017081/Social-News-Desk/reviews --- Social News Desk 4.4 (9) [View alternatives](https://www.capterra.com/p/10017081/Social-News-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Social News Desk Ease of use 4.4 Customer Service 4.6 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Greg N. Digital Content Manager Broadcast Media Used the software for: 2+ years ### "SND contributes to effective social media campaigns" February 8, 2024 5.0 Pros SND is easy to use and incorporates all social platforms across all my properties, making one-time simultaneous posting a breeze. It also features all the metadata options I need to create an effective post. The main reason why I enjoy using SND is because the support staff is very responsive and thorough. Cons As with any program, there are sometimes bugs that hinder tasks. Over the years, however, I have not experienced a widespread, long-term outage. Switched from [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/)[Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Corporate decision/groupwide license purchased Review Source AS Andrea S. Communications and Media Coordinator Education Management Used the software for: 2+ years ### "Social Media Success in Education" February 16, 2024 5.0 I started using SND when I worked in government for a Township. When I moved over to my current position in Education, I knew I needed to continue using the product. It is the most user friendly of all the social media management tools, and I have used many. It is convenient, efficient, and helps to improve engagement. As a county-wide ISD, we need to connect with parents. Knowing when to post what critical. SND has allowed us to work smarter, not harder. Pros Social News Desk provides a "one stop shop" for all your social media accounts and platforms. As a social media management tool, you can quickly post, add photos and video. Cons Social News Desk has been so responsive to the user community that of course we want more. I would love to be able to post directly to the Nextdoor platform. I love that I can monitor the chatter on Nextdoor, but it would be helpful to post, as well. I also wished that I could tag partners and collaborators on LinkedIn, but I am positive it is coming in the near future. Review Source Adria P. Audience Engagement Specialist Media Production Used the software for: 1-2 years ### "Constant technical difficulties" March 17, 2026 1.0 Overall, SND has been a huge stress for myself and the rest of the social media team at our company. We have something go wrong with SND at least once a week, and it often takes several hours for support to get back to us, and once they do, they give us very vague, half-effort "solutions." When completing things such as social media audits, the data I retrieve from SND is highly inaccurate which makes the audit invalid. SND has been about 80% stressful and 20% useful. Pros When the autopilot feature on SND works, it's great. But it isn't always guaranteed to work. However, when it does work it makes regular posting to social media accounts a lot easier and faster, especially on weekends when off the clock. Cons The worst part about Social News Desk has been the constant technical difficulties. There is always something wrong, whether it's autopilot posting not working, accounts randomly being disconnected, incorrect post appearance, etc. At first SND Support was great, but lately they have been terrible. They give extremely vague directions for fixing an issue without an explanation of why the issue may have occurred. And it's usually the same "solution": reconnect your social accounts. But without knowing why all these issues are happening, we have no way of preventing them from happening. There is also very limited personalization when scheduling autopilot posts; you pretty much have to go into Instagram itself to do anything such as tagging pages, collaborating posts with pages, etc. The reporting feature is also AWFUL. The data is often inaccurate, listing things like 0 impressions but 5 likes, which doesn't make sense. And the reporting is not nearly as in-depth as other softwares such as Meta Business Suite. Review Source SR Scott R. Social media manager Newspapers Used the software for: 2+ years ### "SND automation really works" February 8, 2024 5.0 Like the social world in which we live, SND continues to evolve with new products and services. Pros We use SND's AutoPilot feature across our many social accounts. This customizable feature lets our journalists focus on gathering the news. Cons I wish the permission settings were more customizable by top-end users so we could select which features various users can access. Review Source RM Ray M. Reporter and Editor Newspapers Used the software for: 1-2 years ### "Easy to use, saves me labor" February 16, 2024 4.0 Pros The auto posting is the most valuable asset Social News Desk provides for me. Cons Not really a con, but I want Social News to look into connecting to Next Door, which my community uses a lot. Review Source NN Natalie N. Digital Strategy Manager Online Media Used the software for: 2+ years ### "We love SND " February 8, 2024 5.0 I love SND and would prefer to use it no matter where I work. Pros Social News Desk is a great tool to use when publishing to several platforms. I've used SND at just about every phase of my career. From being a hands-on digital producer, social media manager, digital strategist and more. Cons The only issue I have with SND relies more on the social media companies. Review Source TL Travis L. Social Media Manager Online Media Used the software for: 2+ years ### "Good for large social media portfolios" February 8, 2024 5.0 It has been an overall positive experience with very few drawbacks from a product and support standpoint. Pros Social News Desk allows us to utilize a large portfolio of social media accounts to coordinate publishing, scheduling and analytics. Cons The biggest issue may be not having ease of access in the Post Manager feature for extremely large datasets while using the Social News Desk dashboard, but there are workarounds to get the necessary data. Review Source JM Jordan M. Social Media Editor Media Production Used the software for: 6-12 months ### "Social Media Management - News" February 8, 2024 5.0 Pros SND makes it easy to ensure that important content is published even when I am unable to manually schedule. As a news organization, we need to be able to get breaking news out at the drop of a hat - and SMM’s don’t always have time to do that. Cons I have had some issues with link scrubbing. For older news stories that have been updated recently, SND sometimes pulls old images that are no longer relevant. This is a minor, fixable issue though. Review Source DY Denise Y. Director of Digital Content Broadcast Media Used the software for: 2+ years ### "Social News Desk Does It All" February 8, 2024 5.0 Pros Social News Desk is very comprehensive. Almost all our social media functions are available within the platform. It has made user management and security turnkey, and the customer service is exceptional. Cons There are sometimes too many functions to keep track of within the dashboard, but recent efforts to improve the organization have been very helpful and well received. Review Source Similar Products Featured ## Related categories [Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Social Media Management](https://www.capterra.com/social-media-management-software/)[Social Media Marketing](https://www.capterra.com/social-media-marketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.