# Textla Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Textla the right SMS Marketing solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10017171/Textla/reviews --- Textla 5 (63) [View alternatives](https://www.capterra.com/p/10017171/Textla/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Textla Ease of use 5.0 Customer Service 4.9 ## Pros and Cons in Reviews CR Cassandra R TrusteeLibraries, 2 - 10 employeesUsed the software for: Less than 6 months. “I have been able to set up groups of people based on how they serve the library and really narrow our focus as to who receives what texts, saving money by honing in on the audience.“ January 7, 2026 EB Erica B President and CEOMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “Pricing with our previous SMS provider had become unaffordable for my company as a very small business – with no increased benefits.“ September 20, 2025 TO Tyler O OwnerPaper & Forest Products, 2 - 10 employeesUsed the software for: Less than 6 months. “I like that I can easily integrate it with other software to send automated text messages to my customers without even lifting a finger and I can easily inform all of my customers with just one text once we begin our sales season and if we hold any discounts.“ July 11, 2024 AS Art S OwnerReal Estate, Self-employedUsed the software for: 6-12 months. “There is so much spam out there that it is difficult to reach those who legitimately need a particular product or service.“ June 27, 2024 Restylyn G OwnerTelecommunications, Self-employedUsed the software for: Less than 6 months. “They were very fast and processing my phone number for the texting platform.“ May 10, 2026 EM Edward M OwnerE-Learning, Self-employedUsed the software for: Less than 6 months. “I don't have anything to write,I don't have anything to write,I don't have anything to write,I don't have anything to write,“ October 10, 2025 EB Erica B President and CEOMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “Their customer service is responsive; the onboarding process was smooth and supportive; and the cost savings will add up to thousands over the year.“ September 20, 2025 TO Tyler O OwnerPaper & Forest Products, 2 - 10 employeesUsed the software for: Less than 6 months. “I don't totally understand the credits system, but to be fair, I haven't really made much effort to try to understand it.“ July 11, 2024 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Restylyn G. Owner Telecommunications Used the software for: Less than 6 months ### "Software Company With Human Souls to Serve You" May 10, 2026 5.0 For a software company, it is very customer first focus. It is fast in replying to issues and concerns and comments. You can get a real person to speak with you in a video meeting or they can call you. In my case I was also able to text my representative. They are the standard for customer support. They were very fast and processing my phone number for the texting platform. I was able to resolve issues quickly and efficiently. I often spoke to the same people which is rare in online support. Pros There is a user friendly, cheap mass text platform with A+ customer support. I feel like they are not overpriced and they have a great quality product. Cons Group texting is not supported. Receive messages or counted as use credit as well. They need to emphasize this upfront before plans are paid for. Alternatives considered [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing Textla Cheaper and easy set up. They made the platform simple and stress-free. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) I needed an easy platform to learn. Twilio is very difficult to learn. Review Source CR Cassandra R. Trustee Libraries Used the software for: Less than 6 months ### "Great for a rural public library! " January 7, 2026 4.0 I have been pleased with the interactions I have had with Customer service, and for the most part, the use of the service has been easy and smooth! Pros Getting set up with Textla was very easy and has increased response and engagement!! The user dashboard is intuitive and easy to use. I have been able to set up groups of people based on how they serve the library and really narrow our focus as to who receives what texts, saving money by honing in on the audience. Cons Customer support is slow to answer, though very helpful and kind. I would like to see them add a notification feature to let us know when someone has responded to a text. As a small rural library who relies mostly on volunteers, monitoring our Textla inbox isn't currently high on our priority list. Alternatives considered [Cheapest Texting](https://www.capterra.com/p/174175/CheapestTexting/) Reason for choosing Textla There was no option to connect with a real person other than over email. Textla offered an in-person zoom to answer all my questions. The prices were comparable for both services. Review Source Jonathon C. General Manager Entertainment Used the software for: Less than 6 months ### "Great product, could use a mobile app though. " October 6, 2025 5.0 Overall, it has been a good experience so far. The staff are super helpful and friendly. I have been able to use it for what I need to and looking forward to digging into the automation aspect. Pros The setup process is very simple and the site is easy to use. Adding contacts and sending campaigns is easy. Cons Having a mobile app would be great so that we can easily and quickly get notified of new messages and get back to customers quickly. Review Source KC Kelly C. Owner E-Learning Used the software for: 1-2 years ### "Super helpful and easy to use" July 18, 2025 5.0 Overall, we're really happy with it. It helped us reach our clients in a more personal and direct way, and we’ve seen better responses since using it. It saves time, keeps things simple, and gets the job done. Pros It’s suuuper easy to use and we love how organized everything is. Setting up campaigns and automation doesn’t feel overwhelming & the ability to segment contacts is a BIG plus. Also, their customer service has been really responsive and helpful. Cons Like any new platform, there’s a little learning curve at first. But once you get the hang of it, it runs smoothly. Switched from [SlickText](https://www.capterra.com/p/155430/SlickText-com/) SlickText is too expensive for our small company Review Source Austin K. President Non-Profit Organization Management Used the software for: I used a free trial ### "Textla has been great." August 11, 2025 5.0 I enjoy the simple dashboard and the ease of being able to text. I think the pricing is simple and super competitive, and the support from the team has been the best. Pros I liked the ease of the software and its pricing. The support was nice. I jumped on a call with one of the VPs that same day about the onboarding. Highly recommend. Cons Honestly, I don't have anything to report negatively about it yet. I have looked at many different options, and this seems to be the best for my smaller business. Alternatives considered [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/)[SlickText](https://www.capterra.com/p/155430/SlickText-com/) Reason for choosing Textla The ease of it and the price. I think the way the price is set up is very beneficial. Review Source VG Victoria G. Director Alternative Medicine Used the software for: I used a free trial ### "Great testing service" August 23, 2025 5.0 Pros Great platform, user friendly, not complicated like others I have checked out. Prompt reply and personalized support. Textla is my choice for a texting service. Highly recommended. Cons No problems what so ever. Highly recommended. Very friendly staff. All good for me and my company, as well as my practitioners. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Booker](https://www.capterra.com/p/90708/Booker/) Reason for choosing Textla Great platform, user friendly, not complicated like others I have checked out. Prompt reply and personalized support. Textla is my choice for a texting service. Highly recommended. Review Source RN Ray N. Sales Consumer Services Used the software for: I used a free trial ### "Increase Sales and Revenue using Textla SMS Texting Program" August 27, 2025 4.0 An excellent, easy to use SMS Texting program for Tablet and Windows platform. If your Business intends to increase sales and revenue, this is the Texting program by choice. Number 1 for customer support and integrating for your Sales Team. Highly recommended. Pros Very easy to use Texting Program that can be used on a tablet and Windows Platform. Excellent Customer support. Cons hmmm still thinking !!!! Absolutely nothing. If I had a choice for ten stars.. I would have selected 10 Stars. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Limitations of number texts that can be sent per day. Review Source EB Erica B. President and CEO Marketing and Advertising Used the software for: I used a free trial ### "The Text Upgrade I Needed" September 20, 2025 5.0 Pricing with our previous SMS provider had become unaffordable for my company as a very small business – with no increased benefits. It was time to make a switch, and Textla consistently stood out as both affordable and reliable. Their customer service is responsive; the onboarding process was smooth and supportive; and the cost savings will add up to thousands over the year. We’re very happy with our choice and highly recommend Textla to anyone looking for a new SMS provider or entering the space for the first time. Pros Textla is affordable, easy to use and backed by great service, saving us thousands each year over our old provider. Cons Compliance took time and I miss a few perks I had with my previous provider, but affordability makes Textla the right fit now. Switched from [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/) Indeed an affordable solution for my small biz. Review Source jR jaree R. Owner Retail Used the software for: Less than 6 months ### "You won't be disappointed" September 28, 2025 5.0 Pros This app is incredibly user-friendly, priced affordably, and backed by outstanding customer support—highly recommended! Cons The app works well overall and is easy to use, but the downside is the long number—I’d prefer a shorter 5-digit code for convenience. Switched from [Attentive](https://www.capterra.com/p/179576/Attentive/) I felt attentive was too expensive for our needs. Review Source Noah W. Waste Management Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Best SMS Marketing Tool" September 29, 2025 5.0 Great it does everything I need it to. I needed to contact support once and they were right of the phone. Pros Ease of use and customer service. I've tried of EZ text and importing my contacts and just using Textla was so much easier Cons Can't use your own phone number. Replies cost credits. These things are not super important to using SMS marketing but would have been nice to have Review Source AF Alexis F. Health Insurance Advisor Insurance Used the software for: Less than 6 months ### "TEXTLA Review" July 2, 2025 5.0 10/10 experience with how well this platform conducts and the team who is easily accessible for all who need it. Pros The accessibility and quality of what they provide and how responsive they are to any questions I have. Cons I have no complaints as I am a first time user of this platform, everything has been straightforward Review Source MV Matt V. Treasurer Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy to get started and effective communication" August 22, 2025 5.0 I got up and running easily. The two times I had questions I was able to talk to a real human quickly and expect we will use it for years to come. Pros Once I got my phone number configured, I was able to setup the opt in and send messages the same day. Very easy to get started. A key feature is the ability to schedule messages. Cons Really nothing, We have a simple use case of communicating information on events to our membership and it does that easily. Review Source KH Kyle H. Event Director Entertainment Used the software for: Less than 6 months ### "Best SMS Service On The Market" September 22, 2025 5.0 Pros Anyone looking for the most cost effective, user friendly, and transparent option for SMS then this is the one. Support is very responsive and the features span more than expected. Cons Nothing really so far. The contact csv import process was a little tricky at first, so make sure your tables are formatted exactly like their examples. Review Source AS Art S. Owner Real Estate Used the software for: 6-12 months ### "Great experience " June 27, 2024 5.0 Amazing experience. There is so much spam out there that it is difficult to reach those who legitimately need a particular product or service. I love when clients thank me each time I send them a text. Pros \[sensitive content hidden\] was able to answer all my questions and help guide me so that my legitimate business could market to my clients without being marked as spam before it ever got to my clients. Cons That it took so long for me to find them. Review Source CF Cathy F. Executive Dealer Consumer Goods Used the software for: 1-2 years ### "Using Textla will save time, and this will allow you to grow your business!" January 9, 2024 5.0 Excellent! Customer Service is Excellent, the program is excellent, and I can't say enough good things about Textla. My sales have increased because I use this program to keep my customers updated on information. I can send out 1 message through Textla or bulk messages, either way, it saves time and money especially when I can schedule SMS messages to go out in advance, and never think about it again. Pros Scheduling mass SMS messages to go out on certain days and times of the day. Set it up and forget about it, because Textla will send that message out for you. Then customers can respond to you. If you schedule a message to go out at a certain time and you realize you made a mistake, no worries, go back into the program, make the necessary adjustments, and reschedule the SMS message to go out as planned. Cons hmmm, I haven't found anything yet that I don't like about this program. Review Source JS Joanthan S. Owner Information Services Used the software for: 1-2 years ### "Great product, simplifies using Twilio for SMS" February 1, 2024 5.0 Pros Easy Twilio integration, intuitive user interface, great value for the price. Cons Would like to see more reporting features and conversion tracking (link analytics). Review Source ML Mike L. Pressure washing Facilities Services Used the software for: 6-12 months ### "Textla user" February 29, 2024 5.0 It has been great working with \[sensitive content hidden\] on the setup Pros The ease of use and attention to detail from the company make it a great product for us to use to build our customer base Cons None. So far there have been no cons to speak of Review Source Jonathan G. Owner Retail Used the software for: I used a free trial ### "Pleasantly surprised!" May 15, 2024 5.0 Pros I love how user-friendly the interface is, as well as how it doesn't throw too much at you and confuse you. It does exactly what it's supposed to do and it does it WELL! Cons I can't think of any cons at the moment. Review Source CJ Cheryl J. President Chemicals Used the software for: Less than 6 months ### "Textla is great!" March 18, 2024 5.0 It’s great, easy to use and at a fair price. Pros It’s a great, easy to use business texting platform with good prices and great customer support. Cons So far I have not found an issues with the platform. Review Source MT Michael T. Ceo Entertainment Used the software for: 1-2 years ### "Help Santa" January 10, 2024 5.0 Good service, reasonable price. Met my needs Pros Easy to setup and great customer service Cons Not able to sort and filter contacts easily Review Source VR Verified Reviewer IT Construction Used the software for: 6-12 months ### "Great product for communicating with employees" January 12, 2024 5.0 Pros Great customer service. Provided support and guidance through the enrollment process. Easy to use. Cons Error messages are a bit difficult to understand. Review Source VR Verified Reviewer Owner Real Estate Used the software for: Less than 6 months ### "Textla Review " October 24, 2025 5.0 My experience so far has been the definition of value and ease! Simple to set up and simple to use with analytics Pros The ease of use and the value you get with the texting platform. Onboarding was easy and the monthly plan is the most competitive Cons I wish they had an AI feature and maybe the option for local numbers but all in all it's been great! Review Source ML Markus L. VP Education Management Used the software for: Less than 6 months ### "Key Communication Tool " November 13, 2025 5.0 Textla has been a fantastic addition to our SigEp Balanced Man Program and alumni communications toolkit. It was incredibly easy to set up, and their customer service team was top-notch throughout the process. I did quite a bit of research before choosing them, and I have to say, not only is the service great, but the value is unbeatable. We had a wonderful trial period and quickly saw how effective it is for staying connected with our members. We’re definitely looking forward to using Textla as a key communication tool for years to come. Thanks so much! Cheers! Pros Easy to use, great value, awesome onboarding, I love how easy Textla makes it to instantly connect and engage with our entire community. Cons Personalized texting costs twice as much—great tool, but that pricing feels too steep. Thats too much. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Textla Better price and textla was easier to use. Review Source VR Verified Reviewer President Insurance Used the software for: Less than 6 months ### "Textla Love the product" July 10, 2025 5.0 Great product overall very happy easy to use and easy to setup and get back results fast. it helped us reach a lot of potential clients Pros its very easy to use and straightforward product. Got setup in 1 day and was work every penny. You can send mass messages at very cheap cost Cons i think each campaign show get it own inbox so you can filter out each project but itself and try to find out what works Review Source JA Jeffrey A. Owner Retail Used the software for: I used a free trial ### "AMAZINGGG!" October 27, 2025 5.0 My overall experience with Textla has been very positive. It’s a clean, modern platform that makes SMS and marketing automation feel easy and efficient. From setup to sending campaigns, everything flows smoothly, and the interface is intuitive even for first-time users. Pros What stands out most about Textla is its effortless blend of innovation and usability. It turns what used to be complicated messaging and automation tasks into something beautifully simple and intuitive. Cons What I liked least about Textla is that, while powerful, it can feel a bit limited in customization for more advanced marketing strategies. Some automation options and visual design elements could be more flexible — especially for users who want highly branded or complex campaign flows. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.