# Textla Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Textla the right SMS Marketing solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10017171/Textla/reviews --- Textla 5 (64) [View alternatives](https://www.capterra.com/p/10017171/Textla/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Textla Ease of use 5.0 Customer Service 4.9 ## Pros and Cons in Reviews CR Cassandra R TrusteeLibraries, 2 - 10 employeesUsed the software for: Less than 6 months. “I have been able to set up groups of people based on how they serve the library and really narrow our focus as to who receives what texts, saving money by honing in on the audience.“ January 7, 2026 EB Erica B President and CEOMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “Pricing with our previous SMS provider had become unaffordable for my company as a very small business – with no increased benefits.“ September 20, 2025 TO Tyler O OwnerPaper & Forest Products, 2 - 10 employeesUsed the software for: Less than 6 months. “I like that I can easily integrate it with other software to send automated text messages to my customers without even lifting a finger and I can easily inform all of my customers with just one text once we begin our sales season and if we hold any discounts.“ July 11, 2024 EM Edward M OwnerE-Learning, Self-employedUsed the software for: Less than 6 months. “I don't have anything to write,I don't have anything to write,I don't have anything to write,I don't have anything to write,“ October 10, 2025 Restylyn G OwnerTelecommunications, Self-employedUsed the software for: Less than 6 months. “They were very fast and processing my phone number for the texting platform.“ May 10, 2026 TO Tyler O OwnerPaper & Forest Products, 2 - 10 employeesUsed the software for: Less than 6 months. “I don't totally understand the credits system, but to be fair, I haven't really made much effort to try to understand it.“ July 11, 2024 EB Erica B President and CEOMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “Their customer service is responsive; the onboarding process was smooth and supportive; and the cost savings will add up to thousands over the year.“ September 20, 2025 AY Abbie Y Study CoordinatorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “There is not one thing that I have found that I do not like yet. If anything, it would be the cost.“ July 15, 2025 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Restylyn G. Owner Telecommunications Used the software for: Less than 6 months ### "Software Company With Human Souls to Serve You" May 10, 2026 5.0 For a software company, it is very customer first focus. It is fast in replying to issues and concerns and comments. You can get a real person to speak with you in a video meeting or they can call you. In my case I was also able to text my representative. They are the standard for customer support. They were very fast and processing my phone number for the texting platform. I was able to resolve issues quickly and efficiently. I often spoke to the same people which is rare in online support. Pros There is a user friendly, cheap mass text platform with A+ customer support. I feel like they are not overpriced and they have a great quality product. Cons Group texting is not supported. Receive messages or counted as use credit as well. They need to emphasize this upfront before plans are paid for. Alternatives considered [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing Textla Cheaper and easy set up. They made the platform simple and stress-free. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) I needed an easy platform to learn. Twilio is very difficult to learn. Review Source CR Cassandra R. Trustee Libraries Used the software for: Less than 6 months ### "Great for a rural public library! " January 7, 2026 4.0 I have been pleased with the interactions I have had with Customer service, and for the most part, the use of the service has been easy and smooth! Pros Getting set up with Textla was very easy and has increased response and engagement!! The user dashboard is intuitive and easy to use. I have been able to set up groups of people based on how they serve the library and really narrow our focus as to who receives what texts, saving money by honing in on the audience. Cons Customer support is slow to answer, though very helpful and kind. I would like to see them add a notification feature to let us know when someone has responded to a text. As a small rural library who relies mostly on volunteers, monitoring our Textla inbox isn't currently high on our priority list. Alternatives considered [Cheapest Texting](https://www.capterra.com/p/174175/CheapestTexting/) Reason for choosing Textla There was no option to connect with a real person other than over email. Textla offered an in-person zoom to answer all my questions. The prices were comparable for both services. Review Source Jonathon C. General Manager Entertainment Used the software for: Less than 6 months ### "Great product, could use a mobile app though. " October 6, 2025 5.0 Overall, it has been a good experience so far. The staff are super helpful and friendly. I have been able to use it for what I need to and looking forward to digging into the automation aspect. Pros The setup process is very simple and the site is easy to use. Adding contacts and sending campaigns is easy. Cons Having a mobile app would be great so that we can easily and quickly get notified of new messages and get back to customers quickly. Review Source KC Kelly C. Owner E-Learning Used the software for: 1-2 years ### "Super helpful and easy to use" July 18, 2025 5.0 Overall, we're really happy with it. It helped us reach our clients in a more personal and direct way, and we’ve seen better responses since using it. It saves time, keeps things simple, and gets the job done. Pros It’s suuuper easy to use and we love how organized everything is. Setting up campaigns and automation doesn’t feel overwhelming & the ability to segment contacts is a BIG plus. Also, their customer service has been really responsive and helpful. Cons Like any new platform, there’s a little learning curve at first. But once you get the hang of it, it runs smoothly. Switched from [SlickText](https://www.capterra.com/p/155430/SlickText-com/) SlickText is too expensive for our small company Review Source Austin K. President Non-Profit Organization Management Used the software for: I used a free trial ### "Textla has been great." August 11, 2025 5.0 I enjoy the simple dashboard and the ease of being able to text. I think the pricing is simple and super competitive, and the support from the team has been the best. Pros I liked the ease of the software and its pricing. The support was nice. I jumped on a call with one of the VPs that same day about the onboarding. Highly recommend. Cons Honestly, I don't have anything to report negatively about it yet. I have looked at many different options, and this seems to be the best for my smaller business. Alternatives considered [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/)[SlickText](https://www.capterra.com/p/155430/SlickText-com/) Reason for choosing Textla The ease of it and the price. I think the way the price is set up is very beneficial. Review Source RN Ray N. Sales Consumer Services Used the software for: I used a free trial ### "Increase Sales and Revenue using Textla SMS Texting Program" August 27, 2025 4.0 An excellent, easy to use SMS Texting program for Tablet and Windows platform. If your Business intends to increase sales and revenue, this is the Texting program by choice. Number 1 for customer support and integrating for your Sales Team. Highly recommended. Pros Very easy to use Texting Program that can be used on a tablet and Windows Platform. Excellent Customer support. Cons hmmm still thinking !!!! Absolutely nothing. If I had a choice for ten stars.. I would have selected 10 Stars. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Limitations of number texts that can be sent per day. Review Source VG Victoria G. Director Alternative Medicine Used the software for: I used a free trial ### "Great testing service" August 23, 2025 5.0 Pros Great platform, user friendly, not complicated like others I have checked out. Prompt reply and personalized support. Textla is my choice for a texting service. Highly recommended. Cons No problems what so ever. Highly recommended. Very friendly staff. All good for me and my company, as well as my practitioners. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Booker](https://www.capterra.com/p/90708/Booker/) Reason for choosing Textla Great platform, user friendly, not complicated like others I have checked out. Prompt reply and personalized support. Textla is my choice for a texting service. Highly recommended. Review Source EB Erica B. President and CEO Marketing and Advertising Used the software for: I used a free trial ### "The Text Upgrade I Needed" September 20, 2025 5.0 Pricing with our previous SMS provider had become unaffordable for my company as a very small business – with no increased benefits. It was time to make a switch, and Textla consistently stood out as both affordable and reliable. Their customer service is responsive; the onboarding process was smooth and supportive; and the cost savings will add up to thousands over the year. We’re very happy with our choice and highly recommend Textla to anyone looking for a new SMS provider or entering the space for the first time. Pros Textla is affordable, easy to use and backed by great service, saving us thousands each year over our old provider. Cons Compliance took time and I miss a few perks I had with my previous provider, but affordability makes Textla the right fit now. Switched from [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/) Indeed an affordable solution for my small biz. Review Source VR Verified Reviewer Owner Real Estate Used the software for: Less than 6 months ### "Textla Review " October 24, 2025 5.0 My experience so far has been the definition of value and ease! Simple to set up and simple to use with analytics Pros The ease of use and the value you get with the texting platform. Onboarding was easy and the monthly plan is the most competitive Cons I wish they had an AI feature and maybe the option for local numbers but all in all it's been great! Review Source ML Markus L. VP Education Management Used the software for: Less than 6 months ### "Key Communication Tool " November 13, 2025 5.0 Textla has been a fantastic addition to our SigEp Balanced Man Program and alumni communications toolkit. It was incredibly easy to set up, and their customer service team was top-notch throughout the process. I did quite a bit of research before choosing them, and I have to say, not only is the service great, but the value is unbeatable. We had a wonderful trial period and quickly saw how effective it is for staying connected with our members. We’re definitely looking forward to using Textla as a key communication tool for years to come. Thanks so much! Cheers! Pros Easy to use, great value, awesome onboarding, I love how easy Textla makes it to instantly connect and engage with our entire community. Cons Personalized texting costs twice as much—great tool, but that pricing feels too steep. Thats too much. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Textla Better price and textla was easier to use. Review Source EB Elisha B. Owner Restaurants Used the software for: Less than 6 months ### "Great experience from Textla" July 24, 2025 5.0 Extremely good, the customer support was great and the company sets up a meeting with you to debrief you how to use Textla to the fullest. It's also faster to get your number approved then competitors and can send images unlike some competitors Pros It's so much cheaper than competitors to use the service and is a easier to use service with more comprehensive options of what to send Cons The fact that you have to wait a while to be approved for a number which can't be helped but sucks as we wanted to use the service immediately Review Source AG Aysha G. Grocery Store Manager Non-Profit Organization Management Used the software for: I used a free trial ### "New Customer " October 28, 2025 5.0 Pros The user interface is very simple and easy to understand and use. I like that it has all the feature we need and in a very intuitive design style. Cons The character limit on the segments is a bit low, and doesnt include emojis. Thats a bit of bummer, but youre still able to get your marketing done at an affordable price. Review Source JF Jerlisa F. Founder Telecommunications Used the software for: Less than 6 months ### "Fan of Textla" July 1, 2025 5.0 Pros I love how supportive and responsive their support team is. Not only are they helpful with the product but they also feel like marketing advisors. Cons I don't have any cons at this time. While SMS marketing can be quite expensive, Textla does appear to be the more affordable option. Review Source RA Ryan A. Managing Member Financial Services Used the software for: 6-12 months ### "Highly Recommend Textla" January 10, 2024 5.0 Pros Simple, Easy to use.... One of the few platforms that doesn't charge per sms. The smoothest sms service that I've used. Cons Only limited to twilio & not compatible with mobile device. Other than that, it's by far the best platform out there. Review Source JS Joanthan S. Owner Information Services Used the software for: 1-2 years ### "Great product, simplifies using Twilio for SMS" February 1, 2024 5.0 Pros Easy Twilio integration, intuitive user interface, great value for the price. Cons Would like to see more reporting features and conversion tracking (link analytics). Review Source ML Mike L. Pressure washing Facilities Services Used the software for: 6-12 months ### "Textla user" February 29, 2024 5.0 It has been great working with \[sensitive content hidden\] on the setup Pros The ease of use and attention to detail from the company make it a great product for us to use to build our customer base Cons None. So far there have been no cons to speak of Review Source SP Sathya P. Sales Development Financial Services Used the software for: Less than 6 months ### "Textla delivers a great SMS experience" February 23, 2024 5.0 Textla is one of my favorite new tools in my sales tech stack. The platform is simple to use. The support was great - they basically onboarded me on a call and I was texting by the end of it. Highly recommend for anyone looking to add texting to their sales process. Pros Rock solid support team. I've hit them up with a few questions and they are super quick to respond and know the ins-and-outs of the SMS space like the back of their hand. Price is lower than I expected, which is great. The campaign management feature and Contact upload were super easy to get going, which I loved. Cons Would be excellent to get a CRM integration in the works and start automatically logging SMS sends. :) Review Source SL Spencer L. Co-Founder Computer Software Used the software for: 6-12 months ### "Highly recommend Textla" March 17, 2024 5.0 Textla is a great SMS marketing platform for startups and high-growth businesses. We use it at Coast to do follow ups to our sales prospects, ask for customer referrals, etc. It's a key part of our sales stack and is well-priced / comes with great support. Pros The customer support is outstanding. Super easy onboarding. Best pricing on the market by far (we researched all of them). And very reliable - never had issues with downtime or lack of deliverability. Cons It's a young company so the platform is relatively lightweight compared to others, but it has all the basics covered. Hope they can keep shipping new features in the coming months. Review Source IS Isaiah S. CEO Entertainment Used the software for: Less than 6 months ### "Great and affordable system for SMS!" March 20, 2024 5.0 Pros Textla is a smart and affordable way to send SMS messages. I can text my coworkers and customers without having to learn how to use complicated software. It is very simple and easy to use. I can text my coworkers and customers with Textla without giving out my personal cell phone number. That way, I can keep my personal and professional lives separate, and it is still easy for me to text people. Cons The product is pretty simple, and it could use some extra features, like an app, more integrations, etc. But those are coming soon! Review Source MF Mary F. VP of Marketing Computer Software Used the software for: Less than 6 months ### "I love Textla as a product and the team is also great" February 15, 2024 5.0 10/10. Really easy to setup, easy to use, and the team is fun to work with in the buying process which was easy with the free trial, but the setup support was great! Pros Textla is the best! Makes it super easy for my team to do SMS outreach as part of our outbound marketing strategy. Great support and reasonably priced. We also use it for our customer event ticket promotions and comms. I just like how easy and effective it is. Cons None so far! We are less than 6 months in, but so far everything is as promised. Review Source MW Mason W. Venture Associate Financial Services Used the software for: Less than 6 months ### "Easy text campaigns" June 13, 2024 5.0 My experience was fantastic and am excited to continue using the platform. Pros It was incredibly easy to onboard, sync contacts, organize campaigns, and review analytics. Cons Waiting 24 hours to get my phone number approved was not ideal. Review Source AR Amanda R. Proprietor Wine and Spirits Used the software for: 6-12 months ### "Highly Recommend, an Easy solution to SMS Marketing" June 29, 2026 5.0 It's been great, it's nice to have the two way texting and to be able to communicate with guests so frequently. Pros Love using this product to contact my guests frequently and give them updates on what's going on at our tasting room as well as upcoming events discounts and deals. Cons I wish I had more than 160 characters before up charge. But really that's standard across the board. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Textla Great pricing, ease of implementation & recommendation from friend in the same industry. Review Source JA Jeffrey A. Owner Retail Used the software for: I used a free trial ### "AMAZINGGG!" October 27, 2025 5.0 My overall experience with Textla has been very positive. It’s a clean, modern platform that makes SMS and marketing automation feel easy and efficient. From setup to sending campaigns, everything flows smoothly, and the interface is intuitive even for first-time users. Pros What stands out most about Textla is its effortless blend of innovation and usability. It turns what used to be complicated messaging and automation tasks into something beautifully simple and intuitive. Cons What I liked least about Textla is that, while powerful, it can feel a bit limited in customization for more advanced marketing strategies. Some automation options and visual design elements could be more flexible — especially for users who want highly branded or complex campaign flows. Review Source VR Verified Reviewer President Insurance Used the software for: Less than 6 months ### "Textla Love the product" July 10, 2025 5.0 Great product overall very happy easy to use and easy to setup and get back results fast. it helped us reach a lot of potential clients Pros its very easy to use and straightforward product. Got setup in 1 day and was work every penny. You can send mass messages at very cheap cost Cons i think each campaign show get it own inbox so you can filter out each project but itself and try to find out what works Review Source MN Marven N. Auto deatiling Automotive Used the software for: I used a free trial ### "Great Support & Smooth SMS Marketing" August 21, 2025 5.0 My overall experience with Textla has been excellent. The software delivers what it promises, and \[sensitive content hidden\] support really stood out. He was responsive, professional, and made sure I felt comfortable using the platform. I’d definitely recommend Textla to anyone looking for an effective SMS marketing solution. Pros \[sensitive content hidden\] from Textla was extremely helpful throughout the setup process. He explained everything clearly and made it simple to start running SMS campaigns. The platform is fast, reliable, and easy to use once you get the hang of it.” Cons The dashboard had a slight learning curve at first, but \[sensitive content hidden\] guided me through it quickly. Would like to see a few more automation features, though the current tools work well. The setup took me a little time to understand, but once \[sensitive content hidden\] explained it, it was smooth Review Source Similar Products Featured ## Related categories [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Emergency Notification](https://www.capterra.com/emergency-notification-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.