--- title: "Web Callback Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Web Callback Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/10017290/Web-Callback/" page_type: "product" language: "en" --- # Web Callback Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Web Callback ## What is Web Callback? Voxolib's Web Callback platform enhances online sales, reduces abandonment rates, and enables human interaction with website visitors. Web Callback offers the following features: - full SAAS model: no hardware needed - full access via a 24/7 online platform - easy integration: only copy/paste few lines of code - immediate or scheduled calls (via calendar) - trigger calls via Phone call API if needed - define your business hours - real-time calls data (reports) - export your call data via CSV/XLSX or API - customize icons and pop-in window via the WYSIWYG interface or advanced CSS - customize audio files - synchronize data with Google Analytics 4 - synchronize data with your CRM (Zoho, Pipedrive, Salesforce) - nothing to change with your call center - proactive anti-spam and blacklisting system - Full GDPR compliant ## What is Web Callback used for? [Lead Management](https://www.capterra.com/lead-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Web Callback?[Manage this product listing](https://www.g2.com/products/web-callback/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Web Callback 5.0 (1) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price Contact vendor Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (6,068) Value For Money 5.0 (1) Value For Money 4.3 (4,685) Customer Service 5.0 (1) Customer Service 4.4 (4,478) ## Web Callback alternatives Highest Rated [4.7 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about Web Callback Overview ### What company size and specific industries is Web Callback built for? Web Callback is designed for ecommerce and transactional websites with complex online sales, making it suitable for small to large businesses that need online customer contact. It targets industries such as banking, insurance, utilities, travel, automotive, web agencies, and real estate. Features and Usability ### What are the key features of Web Callback? Web Callback offers callback scheduling, call tracking, call logging, call recording, and call reporting for inbound call center workflows. It also includes CRM, contact management, lead capture, lead qualification, customer history, and customer portal features, plus real-time analytics, activity tracking, source tracking, web forms, widgets, and third-party integrations. Integrations ### Which third-party tools and platforms does Web Callback integrate with? Web Callback connects natively to Google Analytics 360, Matomo, Pipedrive, and Zoho CRM. These integrations cover web analytics and CRM use cases, linking callback activity with traffic measurement and contact management across four third-party platforms. Getting Started and Support ### What training and onboarding options does Web Callback offer? Web Callback provides live online training and documentation. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review and recurring checks of configuration steps and product details. Getting Started and Support ### What customer support options does Web Callback offer? Web Callback provides email/help desk, FAQ/forum, knowledge base, and phone support. These channels give users several ways to get help and find answers when issues come up. ## Features AI summary Based on 3,736 Conversational Marketing Platform reviews Capterra data shows that buyers of Customer Engagement software rank the following features as their top priorities: - **Content Management** (**53%** of reviewers rated this feature as critical) - **Engagement Tracking** (**45%**) - **Activity Tracking** (**40%**) Web Callback supports **Engagement Tracking** and **Activity Tracking**, giving teams visibility into customer interactions and ongoing activity across touchpoints. However, it does not include **Content Management**. Instead, it offers **Third-Party Integrations** (**44%**), a feature many reviewers also view as important, which can connect the product with other business systems and customer tools, helping businesses track engagement data more effectively and coordinate follow-up actions across platforms. Communication Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Contact Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Lead Qualification 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Score a lead on their quality or likelihood to buy based on certain behaviors Widgets 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important An extended application or connector that enables users to perform additional services with their current set of tools Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Web Callback 39 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Portal: A website or login for customers to access information - Customizable Fields: Customize data fields to support various needs and use cases - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Matomo](https://www.capterra.com/p/182627/Matomo-Analytics/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RV Rithy V. Président Computer Software ### "Web Call Back de Voxolib : simple et fiable." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 16, 2024 Solution technique simple à mettre en place qui fonctionne parfaitement avec notre site web. Pros Simplicité de mise en place et très bon suivi technique. Cons Rien pour l'instant, la solution technique Web callback est fiable. Switched from [Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Nous avions un budget limité avec la recherche d'une solution française. Alternatives considered [Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Reasons for choosing Web Callback Nous avions un budget limité avec la recherche d'une solution française. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.