# Web Callback Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Web Callback Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more. Source: https://www.capterra.com/p/10017290/Web-Callback/reviews --- # Web Callback Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Web Callback ## What is Web Callback? Voxolib's Web Callback platform enhances online sales, reduces abandonment rates, and enables human interaction with website visitors. Web Callback offers the following features: - full SAAS model: no hardware needed - full access via a 24/7 online platform - easy integration: only copy/paste few lines of code - immediate or scheduled calls (via calendar) - trigger calls via Phone call API if needed - define your business hours - real-time calls data (reports) - export your call data via CSV/XLSX or API - customize icons and pop-in window via the WYSIWYG interface or advanced CSS - customize audio files - synchronize data with Google Analytics 4 - synchronize data with your CRM (Zoho, Pipedrive, Salesforce) - nothing to change with your call center - proactive anti-spam and blacklisting system - Full GDPR compliant ## What is Web Callback used for? [Lead Management](https://www.capterra.com/lead-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Web Callback?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.voxolib.com&name=Web Callback) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Web Callback 5.0 (1) VS. [4.8 (496)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.9 (4,060) Value For Money 5.0 (1) Value For Money 4.8 (2,862) Customer Service 5.0 (1) Customer Service 4.7 (2,794) ## Web Callback alternatives [4.3 (6,978)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (463)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4,060)](https://www.capterra.com/p/180348/Viber/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180348/Viber/) ## FAQs about Web Callback Overview ### What company size and specific industries is Web Callback built for? Web Callback is designed for ecommerce websites, transactional websites, and businesses handling complex online sales, making it suitable for mid-market and enterprise teams with customer-facing digital operations. It is especially relevant for banking, insurance, utilities, travel, automotive, web agencies, and real estate organizations. Features and Usability ### What are the key features of Web Callback? Web Callback offers callback scheduling, call tracking, call logging, call recording, and call monitoring for inbound call center operations. It also includes CRM, contact management, lead capture, lead qualification, customer history, web forms, widgets, real-time analytics, reporting, and third-party integrations. Integrations ### Which third-party tools and platforms does Web Callback integrate with? Web Callback integrates with Google Analytics 360, Matomo, Pipedrive, and Zoho CRM. These connections cover analytics and CRM platforms, giving teams options for tracking site activity and managing leads within existing marketing and sales workflows. Getting Started and Support ### What training and onboarding options does Web Callback offer? Web Callback provides live online training and documentation for teams getting started. Live online sessions support guided setup and Q&A with an instructor, while documentation offers written reference material for self-paced review and step-by-step checking of product features. Getting Started and Support ### What customer support options does Web Callback offer? Web Callback provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Support details in the catalog point to several ways to get help, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Communication Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Contact Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Lead Qualification 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Score a lead on their quality or likelihood to buy based on certain behaviors Widgets 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important An extended application or connector that enables users to perform additional services with their current set of tools Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Web Callback 38 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Schedules callback times Identify the number and contact information of a caller before answering the phone Identify customers at risk of migration and activate strategies to retain them Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships A website or login for customers to access information Customize data fields to support various needs and use cases Assemble applications and processes by dragging over and arranging pre-built components Tracks metrics that provide insight into how a user interacts with any interface or product A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Score a lead on their quality or likelihood to buy based on certain behaviors Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Organize and manage the accomplishments and development of employees or performance of applications or systems Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Reports specific to sales analysis for trends and strategies Search and filter data across systems to locate required information by entering keywords or certain criteria Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Web form that allows users to enter data that is sent and processed for different reasons An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Matomo](https://www.capterra.com/p/182627/Matomo-Analytics/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RV Rithy V. Président Computer Software ### "Web Call Back de Voxolib : simple et fiable." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 16, 2024 Solution technique simple à mettre en place qui fonctionne parfaitement avec notre site web. Pros Simplicité de mise en place et très bon suivi technique. Cons Rien pour l'instant, la solution technique Web callback est fiable. Switched from [Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Nous avions un budget limité avec la recherche d'une solution française. Alternatives considered [Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Reasons for choosing Web Callback Nous avions un budget limité avec la recherche d'une solution française. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.