# Salesforce Customer360 Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Salesforce Customer360 Software - reviews, pricing plans, popular comparisons to other Business Management products and more.

Source: https://www.capterra.com/p/10017314/Salesforce-Customer360

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# 

 Salesforce Customer360 Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Salesforce Customer360

## What is Salesforce Customer360?

Salesforce Customer 360 is a comprehensive suite of software products designed to revolutionize the way businesses connect with their customers. This powerful solution enables teams across various departments - including marketing, sales, commerce, service, IT, and data - to work smarter and more productively by leveraging connected data and trusted AI. With Customer 360, businesses can achieve seamless customer experiences by bringing all their data together, providing every team with a complete view of each customer.

## What is Salesforce Customer360 used for?

[CRM](https://www.capterra.com/customer-relationship-management-software/)[Business Management](https://www.capterra.com/business-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)

Top alternative

Featured

Overall rating

Based on 48 user reviews

Reviews sentiment

Positive

98%

Neutral

0%

Negative

2%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Salesforce Customer360?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.salesforce.com&name=Salesforce Customer360)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Salesforce Customer360

4.8 (48)

VS.

[4.2 (2,019)](https://www.capterra.com/p/135757/NetSuite/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (48)

Ease Of Use

4.0 (1,975)

Value For Money

4.7 (41)

Value For Money

3.8 (1,565)

Customer Service

4.7 (43)

Customer Service

3.8 (1,669)

## Salesforce Customer360 alternatives

[4.2 (1,301)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting price

$31.10

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[4.4 (15,353)](https://www.capterra.com/p/19319/JIRA/reviews/)

Starting price

$7.91

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

Highest Rated

[4.6 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/10017314/Salesforce-Customer360/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Lead Management

4.3 (23)

86.96% of 23 reviewers that rated this feature as important or highly important

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Sales Pipeline Management

4.5 (23)

91.30% of 23 reviewers that rated this feature as important or highly important

Pipeline view and tracking lead status

Contact Management

4.8 (17)

76.47% of 17 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Reporting/Analytics

4.6 (15)

80.00% of 15 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

CRM

4.7 (9)

88.89% of 9 reviewers that rated this feature as important or highly important

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Data Import/Export

4.6 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

Salesforce Customer360 28 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Visualize and analyze customer experience across all touchpoints and channels

Import and export data to and from software applications

Protect sensitive data for digital privacy

Plan, manage, and track the financial activities of an individual or organization

Track interaction history by documenting conversations for contacts

Automatically identify and save contact information of potential customers

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Automate workflows and trigger campaigns based on customer actions

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Process and analyze human language in text or audio form

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Tools to facilitate the production of information and promote efficiency

Receive data and information in real time

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Pipeline view and tracking lead status

Reports specific to sales analysis for trends and strategies

Set up connections to third-party platforms to improve business processes

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.8 (48)

4.8

Based on 48 reviews

## Pricing

Value for money

4.7 (41)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.7 (41)

4.7

Based on 41 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (43)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (43)

4.7

Based on 43 reviews

## User reviews

Overall rating

4.8

Based on 48 reviews

Filter by rating

5(38)

4(9)

3(0)

2(1)

1(0)

Mentioned topic

Sorted by most recent

MC

Mary C.

Business Development

Hospitality

### "Not a user friendly program for simple sales tasks"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

2/10

July 1, 2025

Our team used an integration that did not work well for our company and caused a lot of confusion during a poor transition.

Pros

SalesForce offered the ability to have many data tags associated with a given client so that more complex reporting and sorting could be accomplished.

Cons

The program felt clunky, not user friendly and hard to sort data for simple sales metrics. It required a lot of data to be entered to add a single piece of information for lead management.

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

It was a company mandated switch with an integration managed by SalesForce

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

Joshua S.

Senior Learning Facilitator

Hospital & Health Care

### "Salesforce Customer360 Experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

May 21, 2025

Salesforce Customer360 overall has been positive and is able to organize the customers information with ease. Being able to see everything you need to know about a customer in one source makes navigating a breeze.

Pros

I enjoyed the ability to be able to locate all of members information all in one spot. I am able to view customer details to research issues and guide them as needed.

Cons

It can be a hassle when it comes to training and your company utilizes different versions of Salesforce. There does not seem to be a super user access and so switching access between the different versions of Salesforce can be a little troublesome.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TS

Tiffany S.

Manager

Automotive

### "gets me through the day with little to no problems"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

April 10, 2024

Easy to use & there’s a feature for everything !!

Pros

User friendly , easy to navigate , customizable layout

Cons

Switch from classic view to updated view

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Svetla M.

Marketing and partnerships manager

Information Technology and Services

### "Flexible and powerful CRM and lead management system for big sales teams"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 12, 2024

Salesforce sales cloud helped the team organize the sales process and communicate well on leads, even with most of the team working remote/on the field.

Pros

The system can work great no matter if your sales team is small or big, it has all the functionality and integrations you may need

Cons

The learning curve is a bit steep, particularly as concerns integrations and more advanced functionality

Switched from

[Airtable](https://www.capterra.com/p/146652/Airtable/)

More functionality in SF and the need to go beyond pure CRM

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ED

Eugene D.

Project Manager

Food Production

### "Manage your Sales Process with Ease"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 7, 2024

Overall it is an excellent product to manage the sales process. My experience was positive and I would definitely recommend it to others.

Pros

The best part is the ability to manage assign and track the entire sales process even with sales teams spread all over the country without having to manage a server in house.

Cons

The learning curve is a little steep for Salesforce in general, however the Salesforce help sections, training material, and robust user community make solving problems and getting answers to questions pretty easy.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NH

Naima H.

Tax Associate

Accounting

### "Great program to allow Tax Associates to work with clients more efficiently and remotely ."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

January 5, 2024

Great! Makes my job easier. Log into work site, manage my schedule, track my work time, check my email.... all in one space.

Pros

Amazing software to allow us to do so many things in one space, but with multiple apps and functionalities.

Cons

It can be hard to navigate at first and enter information. But once a user gets used to it, it can be quite easy.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AA

Ali A.

Customer Advisor

Accounting

### "Very conveneint"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 3, 2024

I like having all the information on Salesforce cloud as I can retreive information whenever I need on any device I have access to.

Pros

I like how it is easy to use Salesforce sales cloud. You can access it on any device and all the information is at your hand, also provides a secure login.

Cons

It can be a little challenging to get use to it at the beginning, but in time all is familiar and easy to use

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Managed Services Program Manager

Computer Hardware

### "How to matur a young sales team"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 28, 2023

If it weren't for Salesforce Cloud, My team would have taken months longer to ramp up and mature. From the get-go we used the pipeline tools to see and manage our efforts and quickly saw what efforts had the most impact. This gave us the ability to be more dynamic from campaign to campaign making strategic decisions on the fly and in allocating budget.

Pros

From the day it was "turned on," I was able to use tools to train, mentor, and mature my sales team. Visual tools and reporting were incredibly helpful to a team that was learning and growing.

Cons

The cost and customizations required sometimes can be a lot but when done properly, those customizations are worth their weight in gold.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GA

Giuliana A.

Corporate Executive

Information Technology and Services

### "Integration platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

December 17, 2023

I would recommend based on a companys specific needs and business goals.

Pros

Its widely recognized and appreciated. Many organizations have positive experienced.

Cons

For some businesses, the costs associated with Salesforce may be considered high, especially for smaller businesses or startups.

Reasons for choosing Salesforce Customer360

Due to its breadth of functionalities, scalability, integration with third party applications.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KW

Kate W.

Social Media Marketing Manager

Chemicals

### "Perfect for lead management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 15, 2023

It has been a major factor in helping us improve productivity and efficiently.

Pros

Salesforce sales cloud assists us in tracking sales opportunities, case management, market campaigns and many more.

Cons

It's bit expensive compared to others and could do with more integrations.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/10017314/Salesforce-Customer360/reviews/)

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Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)