# Salesforce Customer360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Salesforce Customer360 the right Business Management solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10017314/Salesforce-Customer360/reviews --- Salesforce Customer360 4.8 (48) [View alternatives](https://www.capterra.com/p/10017314/Salesforce-Customer360/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Salesforce Customer360 Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews AA Amanda A ManagerHospitality, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Users will appreciate its versatility and user-friendly interface, but there's an air of mystery surrounding its full potential. While some may find its performance impressive, others might feel it falls short of expectations.“ November 28, 2023 MC Mary C Business DevelopmentHospitality, 501 - 1,000 employeesUsed the software for: 6-12 months. “Our team used an integration that did not work well for our company and caused a lot of confusion during a poor transition.“ July 1, 2025 DF Daniel F Admin assistantUtilities, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The fresh look and integration to link to other system is a nice touch.“ November 26, 2023 MC Mary C Business DevelopmentHospitality, 501 - 1,000 employeesUsed the software for: 6-12 months. “The program felt clunky, not user friendly and hard to sort data for simple sales metrics.“ July 1, 2025 ST Sarad T SEO EXPERTInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “Seamless Customer Support is the most important feature for me .“ October 21, 2023 BB Brigita B Senior SDRInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “The look and feel sometimes is too monotone, but that's a minor concern.“ November 2, 2023 KW Kate W Social Media Marketing ManagerChemicals, 11 - 50 employeesUsed the software for: 1-2 years. “It's bit expensive compared to others and could do with more integrations.“ December 15, 2023 ## Showing most helpful reviews Showing 1-25 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Svetla M. Marketing and partnerships manager Information Technology and Services Used the software for: 6-12 months ### "Flexible and powerful CRM and lead management system for big sales teams" January 12, 2024 5.0 Salesforce sales cloud helped the team organize the sales process and communicate well on leads, even with most of the team working remote/on the field. Pros The system can work great no matter if your sales team is small or big, it has all the functionality and integrations you may need Cons The learning curve is a bit steep, particularly as concerns integrations and more advanced functionality Switched from [Airtable](https://www.capterra.com/p/146652/Airtable/) More functionality in SF and the need to go beyond pure CRM Review Source Becky F. Software Developer Hospital & Health Care Used the software for: 1-2 years ### "Salesforce is the dedicated CRM for Sales" November 13, 2023 4.0 We've been able to log more information about calls, which has helped us make sure different personnel aren't calling the same clients. We fixed a problem where different salesmen were calling the same new leads, and we made it possible to assign specific goals to individual workers. Pros For our company, Salesforce has been a godsend. It helped tremendously with planning ahead and scheduling calls and follow-ups. Connecting Salesforce and Outlook has been really helpful for me because it streamlines my tracking and allows me to go back and add any missing details from my day. Cons It's usually more expensive than competing CRMs, but you may offset that by buying extra licenses for users, whether they're on the platform or not. Switched from [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) We chose Salesforce because I knew it would be able to meet all of our needs and handle any problems that might arise while dealing with customers. Review Source MC Mary C. Business Development Hospitality Used the software for: 6-12 months ### "Not a user friendly program for simple sales tasks" July 1, 2025 2.0 Our team used an integration that did not work well for our company and caused a lot of confusion during a poor transition. Pros SalesForce offered the ability to have many data tags associated with a given client so that more complex reporting and sorting could be accomplished. Cons The program felt clunky, not user friendly and hard to sort data for simple sales metrics. It required a lot of data to be entered to add a single piece of information for lead management. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) It was a company mandated switch with an integration managed by SalesForce Review Source JS Joshua S. Senior Learning Facilitator Hospital & Health Care Used the software for: 1-2 years ### "Salesforce Customer360 Experience" May 21, 2025 5.0 Salesforce Customer360 overall has been positive and is able to organize the customers information with ease. Being able to see everything you need to know about a customer in one source makes navigating a breeze. Pros I enjoyed the ability to be able to locate all of members information all in one spot. I am able to view customer details to research issues and guide them as needed. Cons It can be a hassle when it comes to training and your company utilizes different versions of Salesforce. There does not seem to be a super user access and so switching access between the different versions of Salesforce can be a little troublesome. Review Source Lizandro H. SDR Program Development Used the software for: 1-2 years ### "Great for sales and management" November 12, 2023 5.0 It is great! Overall the main tools I used daily were awesome and always found new ways to play with them and use them to my job better. Just some minor glitches. Pros The main features like the pipeline management and division. All the data of your lead on the main page without having to go in to your lead. The ability to have tabs within the tabs for an easier experience having multiple leads open. Cons That the task you set up for reminders or calls was not working 40% of the time. 10% of the time the leads did not go off your pipeline after calling them or when you remove them. Review Source VR Verified Reviewer Managed Services Program Manager Computer Hardware Used the software for: 2+ years ### "How to matur a young sales team" December 28, 2023 5.0 If it weren't for Salesforce Cloud, My team would have taken months longer to ramp up and mature. From the get-go we used the pipeline tools to see and manage our efforts and quickly saw what efforts had the most impact. This gave us the ability to be more dynamic from campaign to campaign making strategic decisions on the fly and in allocating budget. Pros From the day it was "turned on," I was able to use tools to train, mentor, and mature my sales team. Visual tools and reporting were incredibly helpful to a team that was learning and growing. Cons The cost and customizations required sometimes can be a lot but when done properly, those customizations are worth their weight in gold. Review Source Natalia S. Salesforce Developer Information Technology and Services Used the software for: 2+ years ### "Helps as a company create good commercial strategies " October 31, 2023 4.0 It allows you to have real-time reports on each specific client without being expensive. In my organization, I required a system capable of grouping and sectioning each client to know their interests and offer them the best. Pros I like it because it allows the monitoring of each client individually, so that when creating strategies this solution works as an organizer, manager and organizer for better business processes, I like it because it is not complicated to manage so in financial areas and marketing is positioned as a profitable and sustainable alternative for companies Cons I have no problems regarding the work procedures in which the employment has been reliable and safe. Review Source VR Verified Reviewer Account Executive Marketing and Advertising Used the software for: 6-12 months ### "Sales Cloud by Salesforce is a Sales Professional’s best friend!" December 5, 2023 5.0 Overall, my experience with salesforce sales cloud was great. The company provides a lot of essential tools for sales professionals. Although the platform is expensive, If you’re looking to scale your sales team, this platform is very helpful. Pros I would say both the pipeline feature and contact management were my two favourite features. In sales, being able to relay accurate data and potential sales during company meetings/money huddles are key in predicting company sustainability and growth. Having my pipeline right in front of me made me feel very confident when reporting to my Sales Manager. The contact management side of Salesforce was also excellent. Being able to keep a clean and organized database of contacts is very helpful. I also liked how we are able to review messages and history with each contact. Cons I would say some of the sales hub knowledge material was a little out dated from time to time. This might be a bit picky, as most of the content was good. Review Source VR Verified Reviewer System Engineer Information Technology and Services Used the software for: 1-2 years ### "Enhance your Business Development with Salesforce Sales Cloud" October 10, 2023 4.0 As a system engineer, I'm working on a Supply chain management project for our client and there our team is working on Salesforce Sales Cloud and It is well suited for our project's requirements. It maintains and perform analytics on the database related to material management, dispatches, payments for our client. Pros The Best feature it offers is customization, This cloud fits for everyone's need starting from micro enterprise to large scale industries. It is well integrated with other platforms to perform analytics, real time monitoring. It offers User friendly UI Cons Data optimization needed to avoid extra cost of data and Training modules should be provided for new users. Review Source VR Verified Reviewer Sales Operations Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Salesforce Review" November 3, 2023 5.0 I think this is a great product if you have a large database of clients. Huge benefit is easy access to information, easily search anything. Being able to call and email by clicking on contact info makes things faster. Pros I liked how easily you could pull up customers' information and find what you needed. Cons The layout is not the cleanest. I would like to see it be less cluttered. Review Source PG Prakash G. Sales Manager Information Technology and Services Used the software for: 1-2 years ### "Amazing CRM System! " November 23, 2023 5.0 I love to keep my leads at one place and save time also helps me to be more productive. Pros I love to keep my leads at one place and save time also helps me to be more productive. Cons I like everything about Salesforce! there is nothing I can think of :) Review Source kC kaan C. Account Manager Construction Used the software for: 6-12 months ### "Salesforce Analytics are amazing" November 13, 2023 5.0 Having worked in sales for over 10 years I can confidently say that Salesforce has been nothing short of amazing. It's transformed the way I do my job! Pros Salesforce's analytics and reporting tools are a invaluable to me, Ican gain valuable insights into my sales performance over the years, quarter and month and identify opportunities. Cons occasional lags and slow loading times, particularly when dealing with large datasets Review Source MH Meghann H. Owner Retail Used the software for: 2+ years ### "Great Program for Management" October 30, 2023 5.0 Overall Salesforce has been one of my favorite programs to use both as an employee and now an owner. Pros I love it's efficacy and ease of use for the end user. Cons Occasionally it's too much like social media with the comments and less like a team working together. Review Source BB Brigita B. Senior SDR Information Technology and Services Used the software for: 1-2 years ### "Great CRM for all your business needs" November 2, 2023 5.0 Overall, it's a great CRM, that integrates with so many other tools, and allows you to have 1 source of truth for all business operations and data. Pros It's so robust and makes it easy to navigate for your contacts to accounts to leads & so on! Very customizable, and is able to handle the unique sales processes at our organization smoothly. Cons The look and feel sometimes is too monotone, but that's a minor concern. Review Source LC Leonora C. Technical Support Outsourcing/Offshoring Used the software for: Less than 6 months ### "Salesforce Sales Cloud" November 16, 2023 5.0 Aside from putting so much details before case is created, it is helpful in a way it store customer information accurately. Pros It can store customer information, comments accurately. Cons It seems that before we complete the case there are so many information to put in. Review Source BJ Bryce J. Materials and Logistics Coordinator Construction Used the software for: 6-12 months ### "Salesforce Kicks BUTT" October 27, 2023 5.0 Overall, my experience with salesforce has been very good. It has cut down a large amount of time off of daily tasks. Pros As most of my job is handled digitially, Salesforces makes tracking data a breeze! Cons Sometimes it can be a little laggy, but as most cloud based companies are never perfect, you cannot knock it for that alone. Review Source DB Destiny B. Customer Service Support Consumer Services Used the software for: 1-2 years ### "Salesforce Sales Cloud" October 17, 2023 5.0 You get what you pay for, as I usually say, and Salesforce is no exception. It's a significant investment to integrate Salesforce into your software stack, but it will most likely pay for itself. Salesforce is quite powerful for automation and data collection. It is the best CRM I have ever used because I can add various sections (objects), fields, reports, and rules in a matter of minutes. Pros The best part of Salesforce Sales Cloud is the ability to manage and monitor everyday operations inside each account. It makes it possible to stay up to date on ongoing actions and guarantees regular, thorough visibility into each account's development. Cons The mobile application is excellent and really helpful, however I don't like how expensive this platform is. I've had a positive overall experience with this platform. Review Source GA Giuliana A. Corporate Executive Information Technology and Services Used the software for: 1-2 years ### "Integration platform" December 17, 2023 5.0 I would recommend based on a companys specific needs and business goals. Pros Its widely recognized and appreciated. Many organizations have positive experienced. Cons For some businesses, the costs associated with Salesforce may be considered high, especially for smaller businesses or startups. Reason for choosing Salesforce Customer360 Due to its breadth of functionalities, scalability, integration with third party applications. Review Source AM Andrew M. Program manager Civic & Social Organization Used the software for: 1-2 years ### "Salesforce: a useful tool for non profits of all sizes" October 16, 2023 4.0 We have really enjoyed using sales force. Having one system to monitor all of our important engagement data is a huge plus. In the past i've worked at non profits that employ a different system for every type of metric, so instead of everything being in one place, you have to login to multiple sites and it takes alot more of my time to gather all the information needed to successfully target a fundraising campaign. This frees up my time to work on more important day to day operations and not have to spend so much time in the office gathering data from different places and putting it together manually. Pros My favorite parts of salesforce have to be having a central database where we can store all of our information regarding engagements. From clients, to donors, to volunteers, and even board members. We use it to keep track of all types of information and it allows us to target specific "high value" donors who are more likely to donate based on previous donation history. It makes it very easy for us with just a few clicks to see all the information we need to successfully run a fundraising campaign and get it to the right people. Cons It could be a little more intuitive, this may be a byproduct of having so many features. Sometimes it is a little difficult to navigate for people who aren't as familiar with salesforce. Sometimes we get volunteers that prefer to volunteer by assisting with admin tasks. Sometimes we run into issues where generally tech saavy people have trouble navigating and using some of the features in sales force. Again this is probably because it has so many features that are very indepth, not necessarily a bad thing. Review Source DF Daniel F. Admin assistant Utilities Used the software for: 1-2 years ### "Great and modern system " November 26, 2023 5.0 The system is vastly superior to other alternative platforms. The system is sleek and very user friendly. Pros The fresh look and integration to link to other system is a nice touch. The font layout and design is very useful for everyday use. Nice to see the system evolve in the right way over the years of use. Cons There can be occasions when the system is slow to use or encounters errors in time this has got much better and the overall experience has got better month on month. Review Source ED Eugene D. Project Manager Food Production Used the software for: 1-2 years ### "Manage your Sales Process with Ease" January 7, 2024 5.0 Overall it is an excellent product to manage the sales process. My experience was positive and I would definitely recommend it to others. Pros The best part is the ability to manage assign and track the entire sales process even with sales teams spread all over the country without having to manage a server in house. Cons The learning curve is a little steep for Salesforce in general, however the Salesforce help sections, training material, and robust user community make solving problems and getting answers to questions pretty easy. Review Source FD Faith D. Business development manager Education Management Used the software for: 2+ years ### "My salesforce Experience " November 16, 2023 5.0 Its a great tool to centralise customer information and avoid repetitive tasks. Pros It is a comprehensive customer relationship management solution that incorporates the different function of the business like sales marketing and customer service. I loved that it simplifies the management of customer interactions at different levels. Cons Initially it can be difficult for new users who do not have any knowledge about the platform. Some learning or training might need to be undertaken to navigate the platform effectively. Review Source IN Isaiah N. Digital sales manager Accounting Used the software for: 1-2 years ### "Salesforce sales cloud review" October 23, 2023 5.0 It has really helped me generate new leads and boost my sales by a huge margin Pros Its feature of lead generation. It has really helped me get new prospects and closed more sales Cons At first i felt it had too many features and felt confusing. Review Source SI Shiori I. Corporate Housing Account Executive Real Estate Used the software for: 1-2 years ### "Sales force review " November 13, 2023 5.0 Great, I also use hubspot but prefer Salesforce much more. Hubspot is too complicated and not user friendly. Pros My favorite part about about Salesforce as a manager is the activity status of where I can see how many calls were taken. I also love that you can connect it to other platforms. Cons Duplicate leads, causes issues amongst employees . Review Source aM argel M. customer service representative Consumer Services Used the software for: 6-12 months ### "My salesforce sales cloud review" October 24, 2023 5.0 I have a great experience using salesforce sales cloud. Easy to navigate and user friendly application. Pros We use salesforce in our daily work. User friendly and easy to navigate the tool. Easy to communicate with other member. Cons As far as I know, I didn't encounter any problem using this tool. It is a big help for us specially on our daily work. Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[Business Management](https://www.capterra.com/business-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.