# Page 2 | Salesforce Customer360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Salesforce Customer360 the right Data Management solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10017314/Salesforce-Customer360/reviews/?page=2

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Salesforce Customer360

4.8 (48)

[View alternatives](https://www.capterra.com/p/10017314/Salesforce-Customer360/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Salesforce Customer360

## Showing most helpful reviews

Showing 26-48 of 48 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SI

Shiori I.  
Corporate Housing Account Executive  
Real Estate  
Used the software for: 1-2 years

### "Sales force review "

November 13, 2023

5.0

Great, I also use hubspot but prefer Salesforce much more. Hubspot is too complicated and not user friendly.

Pros

My favorite part about about Salesforce as a manager is the activity status of where I can see how many calls were taken. I also love that you can connect it to other platforms.

Cons

Duplicate leads, causes issues amongst employees .

Review Source

aM

argel M.  
customer service representative  
Consumer Services  
Used the software for: 6-12 months

### "My salesforce sales cloud review"

October 24, 2023

5.0

I have a great experience using salesforce sales cloud. Easy to navigate and user friendly application.

Pros

We use salesforce in our daily work. User friendly and easy to navigate the tool. Easy to communicate with other member.

Cons

As far as I know, I didn't encounter any problem using this tool. It is a big help for us specially on our daily work.

Review Source

MM

Melissa M.  
Customer Support Representative  
Information Services  
Used the software for: 6-12 months

### "Me Salesforce Experience "

November 10, 2023

4.0

My overall experience is quite good. Its well organised and a bit confusing at first but once you got the hang of it its a great way to work with your data and store it. I think depending on what business, it can be of great use.

Pros

I like that once you understand how to use it, it basically falls into place... everything makes sense. You just need to get the hang of it and once you have that its pretty easy to understand.

Cons

The set up..in the beginning. It just didn't make much sense to me but as i mentioned, once you get it, its pretty easy

Review Source

AA

Amanda A.  
Manager  
Hospitality  
Used the software for: 2+ years

### "My experience"

November 28, 2023

5.0

This product is a game-changer, offering a unique blend of innovation and functionality. Its sleek design and cutting-edge features make it stand out in a crowded market. Users will appreciate its versatility and user-friendly interface, but there's an air of mystery surrounding its full potential. While some may find its performance impressive, others might feel it falls short of expectations. Overall, it's a curious addition to the realm of consumer goods, leaving users intrigued and eager to explore its capabilities further.

Pros

How one piece of information flows to others & connects

Cons

Difficult to get comfortable with, but once you are it's amazing.

Review Source

VR

Verified Reviewer  
System Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Enhance your Business Development with Salesforce Sales Cloud"

October 10, 2023

4.0

As a system engineer, I'm working on a Supply chain management project for our client and there our team is working on Salesforce Sales Cloud and It is well suited for our project's requirements. It maintains and perform analytics on the database related to material management, dispatches, payments for our client.

Pros

The Best feature it offers is customization, This cloud fits for everyone's need starting from micro enterprise to large scale industries. It is well integrated with other platforms to perform analytics, real time monitoring. It offers User friendly UI

Cons

Data optimization needed to avoid extra cost of data and Training modules should be provided for new users.

Review Source

KCG

Khim Cate G.  
CSR  
Telecommunications  
Used the software for: 6-12 months

### "How easy and effective Salesforce is..."

October 27, 2023

5.0

Overall, Salesforce is a great system/tool that is very useful for everyday tracking, ticketing and account management.

Pros

It is easy to use and organized. All information that you need can easily be found and has their own place.

Cons

None, so far everything is good. I am extremely satisfied with Salesforce.

Review Source

KW

Kate W.  
Social Media Marketing Manager  
Chemicals  
Used the software for: 1-2 years

### "Perfect for lead management"

December 15, 2023

5.0

It has been a major factor in helping us improve productivity and efficiently.

Pros

Salesforce sales cloud assists us in tracking sales opportunities, case management, market campaigns and many more.

Cons

It's bit expensive compared to others and could do with more integrations.

Review Source

VR

Verified Reviewer  
Sales Operations Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Salesforce Review"

November 3, 2023

5.0

I think this is a great product if you have a large database of clients. Huge benefit is easy access to information, easily search anything. Being able to call and email by clicking on contact info makes things faster.

Pros

I liked how easily you could pull up customers' information and find what you needed.

Cons

The layout is not the cleanest. I would like to see it be less cluttered.

Review Source

PG

Prakash G.  
Sales Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Amazing CRM System! "

November 23, 2023

5.0

I love to keep my leads at one place and save time also helps me to be more productive.

Pros

I love to keep my leads at one place and save time also helps me to be more productive.

Cons

I like everything about Salesforce! there is nothing I can think of :)

Review Source

KD

Kevin D.  
Credit Analyst  
Consumer Goods  
Used the software for: 2+ years

### "Salesforce Sales Cloud Review"

October 20, 2023

4.0

Overall after the learning phase, the experience was pleasant and I enjoy using Salesforce Sales Cloud.

Pros

The two things I liked the most about Salesforce Sales Cloud is the ease of use and integration with other apps. Both options are helpful with my daily tasks.

Cons

The initial process of learning Salesforce Sales Cloud was a difficult issue and took longer than expected.

Review Source

VR

Verified Reviewer  
Pm digital  
Consumer Electronics  
Used the software for: 6-12 months

### "Salesforce is among the best CRM tools available in the market thanks to its completeness and flexibility "

October 29, 2023

4.0

Overall experience is positive because it allows a standard and structured way to manage sales and marketing activities

Pros

Several activities can be successfully done with Salesforce, from lead management to campaign generation

Cons

It is a complex and complete tool and in order to use it proficiently a good amount of hours must be spent on training

Review Source

kC

kaan C.  
Account Manager  
Construction  
Used the software for: 6-12 months

### "Salesforce Analytics are amazing"

November 13, 2023

5.0

Having worked in sales for over 10 years I can confidently say that Salesforce has been nothing short of amazing. It's transformed the way I do my job!

Pros

Salesforce's analytics and reporting tools are a invaluable to me, Ican gain valuable insights into my sales performance over the years, quarter and month and identify opportunities.

Cons

occasional lags and slow loading times, particularly when dealing with large datasets

Review Source

JA

Jomasel A.  
Supervisor  
Consumer Services  
Used the software for: 1-2 years

### "Salesforce Sales Cloud for everyone's listings efficiency"

December 8, 2023

5.0

Very reliable and easy to use and filter categories.

Pros

It really helps me organize and track all task in one especially when handling multiple accounts/real estate.

Cons

None so far. It serves its purpose working with Salesforce.

Review Source

MH

Meghann H.  
Owner  
Retail  
Used the software for: 2+ years

### "Great Program for Management"

October 30, 2023

5.0

Overall Salesforce has been one of my favorite programs to use both as an employee and now an owner.

Pros

I love it's efficacy and ease of use for the end user.

Cons

Occasionally it's too much like social media with the comments and less like a team working together.

Review Source

MS

Mikayla S.  
Operations and Systems Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great product "

October 16, 2023

5.0

Very pleased! We like the system and plan to continue to develop it to fit our needs

Pros

I love the ability to customize features for my particular work. It’s truly a system that’s been built for us

Cons

It’s definitely not the most inexpensive product on the market. I believe it to be worth the cost but it is pricey.

Review Source

VR

Verified Reviewer  
hr manager  
Program Development  
Used the software for: I used a free trial

### " The modern selling revolution"

November 13, 2023

5.0

It is one of the few experiences that I was impressed with, helped me a lot, and made me happy as well

Pros

Salesforce Sales Cloud has created a breakthrough in the world of selling using artificial intelligence I can now increase my sales with the click of a button

Cons

I don't think I hated anything about the company, as for me it is complete and perfect

Review Source

BB

Brigita B.  
Senior SDR  
Information Technology and Services  
Used the software for: 1-2 years

### "Great CRM for all your business needs"

November 2, 2023

5.0

Overall, it's a great CRM, that integrates with so many other tools, and allows you to have 1 source of truth for all business operations and data.

Pros

It's so robust and makes it easy to navigate for your contacts to accounts to leads & so on! Very customizable, and is able to handle the unique sales processes at our organization smoothly.

Cons

The look and feel sometimes is too monotone, but that's a minor concern.

Review Source

TS

Tiffany S.  
Manager  
Automotive  
Used the software for: 6-12 months

### "gets me through the day with little to no problems"

April 10, 2024

5.0

Easy to use & there’s a feature for everything !!

Pros

User friendly , easy to navigate , customizable layout

Cons

Switch from classic view to updated view

Review Source

SM

Shelmith M.  
Virtual Assistant  
Online Media  
Used the software for: 6-12 months

### "Salesforce is great for Small business owners"

November 5, 2023

5.0

This is an excellent software and I would recommend it to all small business owners.

Pros

Tracking our orders and recording all the details.

Cons

Nothing to complain about, everything is working so well.

Review Source

LC

Leonora C.  
Technical Support  
Outsourcing/Offshoring  
Used the software for: Less than 6 months

### "Salesforce Sales Cloud"

November 16, 2023

5.0

Aside from putting so much details before case is created, it is helpful in a way it store customer information accurately.

Pros

It can store customer information, comments accurately.

Cons

It seems that before we complete the case there are so many information to put in.

Review Source

NH

Naima H.  
Tax Associate  
Accounting  
Used the software for: Less than 6 months

### "Great program to allow Tax Associates to work with clients more efficiently and remotely ."

January 5, 2024

4.0

Great! Makes my job easier. Log into work site, manage my schedule, track my work time, check my email.... all in one space.

Pros

Amazing software to allow us to do so many things in one space, but with multiple apps and functionalities.

Cons

It can be hard to navigate at first and enter information. But once a user gets used to it, it can be quite easy.

Review Source

BJ

Bryce J.  
Materials and Logistics Coordinator  
Construction  
Used the software for: 6-12 months

### "Salesforce Kicks BUTT"

October 27, 2023

5.0

Overall, my experience with salesforce has been very good. It has cut down a large amount of time off of daily tasks.

Pros

As most of my job is handled digitially, Salesforces makes tracking data a breeze!

Cons

Sometimes it can be a little laggy, but as most cloud based companies are never perfect, you cannot knock it for that alone.

Review Source

RS

Robert S.  
Payroll Analyst  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Using Salesforce"

October 20, 2023

5.0

My overall experience with Salesforce Sales Cloud has been exceptional. I am able to run reports for all my employees individual sales and get their payouts in real time to be able to process payroll easily.

Pros

I like that all of my commission employees can utilize salesforce to input their sales while they are out on the road and we can see the updates in real time from the office.

Cons

The report building feature can be difficult until someone has either been taught or has used the salesforce for a little while.

Review Source

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