# Players 1st Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Players 1st Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more.

Source: https://www.capterra.com/p/10017329/Players-1st

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# 

 Players 1st Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Players 1st

## What is Players 1st?

Players 1st is Bite-Sized Golf Insights. We're transforming your golf course operations with the most extensive data pool in the world. Serving over 2,500 golf course operators daily, we provide actionable insights that drive success. Our insights cover everything you need to excel, keep your members engaged and loyal, and gain unparalleled insights into what keeps players returning or drives them away. Ensure every visitor leaves with a smile, eager to return and maximize your course's efficiency and profitability. The user-friendly dashboard does more than just present data; it offers a comprehensive benchmarking tool, allowing you to measure your performance against peers and identify areas of opportunity. With Players 1st, you can make informed decisions that enhance player experience, streamline operations, and elevate your course above the competition.

## What is Players 1st used for?

[Golf Course](https://www.capterra.com/golf-course-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)

Overall rating

Based on 5 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$1000

Flat Rate, Per Year

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Players 1st

4.2 (5)

VS.

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting Price

$1000

Flat Rate, Per Year

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.4 (5)

Ease Of Use

4.7 (10,408)

Value For Money

4.3 (3)

Value For Money

4.5 (6,449)

Customer Service

5.0 (3)

Customer Service

4.5 (5,756)

## Players 1st alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

[4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting price

$39.00

Per User, Per Month

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/10017329/Players-1st/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reporting/Analytics

4.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Engagement Tracking

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Tracks metrics that provide insight into how a user interacts with any interface or product

Feedback Management

3.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Negative Feedback Management

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Identify, track, and respond to negative feedback

Real-Time Reporting

5.0 (2)

150.00% of 2 reviewers that rated this feature as important or highly important

Active reporting of data and metrics

Surveys & Feedback

4.5 (2)

150.00% of 2 reviewers that rated this feature as important or highly important

Gauge satisfaction and receive information for improvement and success

Players 1st 40 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Provides a channel for team members to share media files, communicate, and work together

Visualize and analyze customer experience across all touchpoints and channels

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Customize contracts and forms to collect specific information

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Graphical representation of data

Pre-made examples and templates for emails

Tracks metrics that provide insight into how a user interacts with any interface or product

Schedule and manage the logistics of activities and other gatherings

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

Manage and support multiple languages

Manage and support multiple locations

Identify, track, and respond to negative feedback

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Adjust communications based on previous interactions or personal preferences

Predict future data based on historical data sets

Track and manage the profit margin between the cost of a product and its selling price.

Analyze and gain insights into data in real-time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Automated process of charging customers at regular intervals for repeated access or use of a product or service

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Send messages via SMS

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Interact with data visualization elements, such as charts and graphs, to drill down into data

Get Advice

We can help you find the software with the features you need.

Features

3.8 (5)

3.8

Based on 5 reviews

## Pricing

Value for money

4.3 (3)

Free Trial

Yearly subscription

$1,000

Flat Rate,Per Year

Value for money

4.3 (3)

4.3

Based on 3 reviews

## Integrations

[

Lightspeed Golf](https://www.capterra.com/p/151997/Chronogolf/)[

foreUP](https://www.capterra.com/p/151995/Golf-POS/)[

Golfmanager](https://www.capterra.com/p/189457/Golfmanager/)[

Club Caddie](https://www.capterra.com/p/186896/Club-Caddie/)[

IBS CLUB](https://www.capterra.com/p/153647/IBS-CLUB/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (3)

5.0

Based on 3 reviews

## User reviews

Overall rating

4.2

Based on 5 reviews

Filter by rating

5(3)

4(0)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

TS

Tom S.

General Manager

Sports

### "Not the right survey for public golf?"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

0.0

0.0

Likelihood to Recommend

2/10

February 12, 2024

In general, I believe that Players 1st isn't the right fit for public/daily fee golf. 90%+ of our guests are NOT taking the survey. I think it is dangerous for a business to make business changing decisions based on results from such a small sample of their guests. Quantifying it with an NPS essentially distracts the businesses leadership to focus on the minority, which could be argued is a statistical an outlier. I think quantifying with NPS rated at 9+ places way too much emphasis a fraction of our guests.

Pros

I like the dashboard site. To be able to aggregate all the results, dig in to it to see common themes/answers/words over time is helpful.

Cons

Perhaps Players 1st is an applicable platform for corporate business, but I don't think it is the right fit for public golf. 1) Players 1st survey is WAY too long of a survey for golf. Guests even comment about it but there isn't a way to shorten the survey to one that is adequate for golf. Why can't it be one question with optional follow-up questions? 2) It's ridiculous that guests can provide feedback anonymously. For this survey I'm taking right now, my contact has been required. Why can't that be the case for our guests? Requiring that places some responsibility/ownership on the guest for their comment. Many times, I would like to address their feedback but without their email, we are just a punching bag. Similarly, there are times the guest is actually flat wrong or at least can be recovered or expectations reframed. But without the info we just sit and watch our NPS suffer. (Ex: player rates us a 5 NPS and they played at 4:30pm on a Saturday in February and are complaining about not finishing in 3hrs. That expectation needs reset, and it shouldn't count against us in NPS) 3) There are some people who simply believe that "nothing can be a perfect 10." Similarly, the nature of our property being a public facility brings with it a completely different customer outlook. (re: taxpayers are more critical/prone to complain about public workers/parks/roads/etc.) For those reasons I think 9+ is not accurate to identify our true promoters here. 4) Only golfers with emails on the tee sheet get the survey link. However, golfer behavior globally is one person books the time for all 4 players. Thus, only one email is on the tee sheet. Collecting the email at the counter for all the players simply doesn't work, clogs up the check-in process for everyone and in fact pisses off the guests more, which will likely lead to a bad survey. 5) There is no way to administer the survey in our restaurant. When's the last time you gave your email to at a restaurant that doesn't take reservations? Our restaurant is open to the public and roughly 85% of our traffic are non-golfers, yet they can't get the survey.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 15, 2024

Hi Tom - thanks for your feedback. Many of the points raised are a result of the specific implementation dictated by your organization rather than limitations of the platform: 1. The length of the survey is completely customizable and questions can be enabled/disabled as required 2. We do have the ability to force identification if preferred 3. We use the industry standard definition of Net Promoter Score 4. Even just one email per foursome will generate a statistically significant data set for analysis. 5. We have a short Food & Beverage pulse survey to capture non-golfer dining using a QR code. We hope this helps and encourage you to reach out to our customer success team for further assistance.

KS

Kris S.

EVP of Global Sales and Marketing

Hospitality

### "Love our Players 1st Usage "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 12, 2024

Players 1st is a great partner and we are doing more with them then we ever have

Pros

We like the automation Players 1st provides with getting real time customer feedback. Many of our operators are digging in to each review to "win their battles" one at a time. We do like the benchmarking both within our own company and amongst the industry

Cons

I have been told by operators they wish to have a way to reply directly to Anounomous reviews...maybe do what UBER does and mask the email somehow

Reasons for choosing Players 1st

Customization. Integration with EZLinks, its at the right pricepoint and has benchmarking to measure against a good population of courses

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 28, 2024

Hi Kris, First, thank you for sharing your positive experience with Players 1st! We also appreciate your acknowledgment of our benchmarking features. Knowing where you stand within your organization and industry is a game-changer. It's like having a personal roadmap to success tailored just for you! Regarding your concern about responding to anonymous reviews—ah, if only it were that simple! Due to GDPR and other privacy regulations, our hands are tied when contacting anonymous reviewers directly. Trust us, we're all about opening lines of communication and building bridges, but we must do so while strictly adhering to privacy laws.

SA

Scott A.

General Manager

Hospitality

### "Seeing Results"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

February 12, 2024

Pros

Ease of use. The automatic setup to send to our golfers saves us valuable time. Not to mention compiling all the results.

Cons

A suggestion. the comment feedback from our golfers is valuable and is best shared with our department heads. However, exporting a report with the comments is not possible. Or if it is, how to do that is not obvious.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 27, 2024

Hi Scott, First off, a huge thank you for your feedback! We're thrilled to hear about the ease of use and time-saving benefits you've experienced with our system—knowing it helps you focus on what truly matters. Did you know there's a feature to export customer comments? Follow these steps: Access your Dashboard Click on 'Go To List' in the top right corner (next to the navigation bar) Select the date range Hit 'Export to Excel' Voilà! You're all set to share those invaluable insights with your department.

AT

Alex T.

GM

Hospitality

### "Good product for Clubs"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 12, 2024

I am quite happy with the format. I believe the system is simple and simplifies processes.

Pros

Format. Up to date data and easiness to set up presentations...

Cons

Log in format and time it takes to understand graphs

Reasons for choosing Players 1st

Troon recommendation and other references

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 28, 2024

Hi Alex, Wow, we're thrilled to hear how much you're enjoying our product! We're all about making things simpler and more efficient for clubs like yours, and knowing that our format and up-to-date data are hitting the mark is fantastic news. It sounds like we're on the same team for simplifying processes – go, team! However, like in any sport, there's always room for improvement, right? We've taken your comments about the login format and the learning curve with our graphs to heart. Guess what? We've been on a mission to make our user experience smoother and our data graphs even more intuitive! How about we set up a free data review training session? This way, you can fully leverage our recent updates and continue to kick goals with your presentations! Please reply to this message, and we'll schedule that training session at a time that suits you best.

JB

Jim B.

General Manager

Hospitality

### "University golf course review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 5, 2024

Great information and a very helpful staff.

Pros

It opens the door for the conversation on expectations regarding who you are as a facility and why. If you can control that narrative, you will have the ability to influence expectations and keep customers happier - even if they aren't going to be your everyday customer. They sift through the responses you get on your surveys and help you to prioritize your responses.

Cons

Nothing - it's an extremely valuable business tool.

Reasons for choosing Players 1st

Troon recommendation for our survey solution

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 28, 2024

Hi Jim, What a pleasure it was to read your review! Nothing fills us with more pride than knowing we've hit the mark in providing an exceptional experience for our beloved golfers.

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