--- title: "Trac9 Informatics Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Trac9 Informatics Software - reviews, pricing plans, popular comparisons to other Mental Health EHR products and more." source_url: "https://www.capterra.com/p/10017483/Trac9-Informatics/" page_type: "product" language: "en" --- # Trac9 Informatics Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Trac9 Informatics ## What is Trac9 Informatics? Clients complete a weekly comprehensive battery of assessments which include variables associated with sustained long-term sobriety. The proprietary Trac9 Informatics algorithm uses these variables, demographics, factors, and risk ratios to predict risk of failure for each client. Trac9 Informatics closely monitors these critical factors throughout the course of treatment, allowing for care to be tailored specifically to each client. ## What is Trac9 Informatics used for? [Patient Case Management](https://www.capterra.com/patient-case-management-software/)[Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Substance Abuse EMR](https://www.capterra.com/substance-abuse-emr-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1500 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Trac9 Informatics?[Manage this product listing](https://www.g2.com/products/trac9-informatics/claim_requests/new?auto=true) ## Trac9 Informatics Overview Updated August 2026 AI summary Trac9 Informatics is a cloud-based solution for organizations of all sizes seeking tools for mental health and substance abuse case management. It offers core features such as HIPAA-compliant EMR/EHR, document management, charting, and treatment planning, with optional capabilities like customizable reports and third-party integrations to support compliance, clinical workflows, and practice management in behavioral health contexts. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Trac9 Informatics 4.9 (8) VS. [4.6 (145)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting Price $1500 Usage Based Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (8) Ease Of Use 4.6 (282) Value For Money 4.9 (7) Value For Money 4.5 (208) Customer Service 5.0 (8) Customer Service 4.7 (242) ## Trac9 Informatics alternatives [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (1,055)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Alleva](https://www.capterra.com/p/180899/Alleva/) [4.5 (282)](https://www.capterra.com/p/180899/Alleva/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180899/Alleva/) Highest Rated [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/) [4.9 (529)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/118789/EHR-YOUR-WAY/) [View all alternatives](https://www.capterra.com/p/10017483/Trac9-Informatics/alternatives/) ## FAQs about Trac9 Informatics Features and Usability ### What are the key features of Trac9 Informatics? Trac9 Informatics offers case management, patient intake, patient records management, and treatment planning for mental and behavioral health and substance abuse therapy. It also includes assessment management, progress notes, compliance tracking, customizable reports, role-based permissions, SMS messaging, EHR/EMR integration, and HIPAA-compliant data handling. Getting Started and Support ### What training and onboarding options does Trac9 Informatics offer? Trac9 Informatics provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, documentation offers written reference material, and videos provide on-demand walkthroughs for learning key features and setup steps. Getting Started and Support ### What customer support options does Trac9 Informatics offer? Trac9 Informatics provides Email/Help Desk, FAQ/Forum, Phone Support, and 24/7 Live Rep. No reviewer feedback about support experience is available, so support quality, response times, and common frustrations cannot be described from user comments. ## Features AI summary Based on 1,280 Mental Health EHR reviews Capterra data shows that buyers of Mental Health EHR software rank the following features as their top priorities: - **HIPAA Compliant** (**82%** of reviewers rated this feature as critical) - **Therapy Notes** (**67%**) - **EMR/EHR** (**68%**) Trac9 Informatics supports **HIPAA Compliant** and **EMR/EHR**, covering two of the most important capabilities buyers look for in a Mental Health EHR. However, it does not include **Therapy Notes**. Instead, it offers other relevant features that reviewers also value, including **Document Management** (**54%**) and **Charting** (**61%**). These features help practices maintain organized patient records, document care clearly, and manage clinical information efficiently, providing teams with the tools to support compliance and day-to-day treatment workflows. HIPAA Compliant 5.0 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Document Management 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Charting 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. For Mental/Behavioral Health 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Initial Assessments 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Conduct intake assessments to determine patient health status, medical history, conditions, etc. Activity Dashboard 4.7 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Trac9 Informatics 36 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assessment Management: Creation, administration, and evaluation of assessments or tests - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Case Notes: Access and track notes regarding case activities and updates within case files - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Clinical Assessment Tool: Tools to aid in the collection of information to determine a person's problems and symptoms. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - EHR/EMR Integration: Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Graphical Data Presentation: Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SMS Messaging: Send messages via SMS - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Get Advice We can help you find the software with the features you need. Features 4.8 (8) 4.8 Based on 8 reviews ## Pricing Value for money 4.9 (7) Basic $1,500 Usage Based, Value for money 4.9 (7) 4.9 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (8) 5.0 Based on 8 reviews ## User reviews Overall rating 4.9 Based on 8 reviews Filter by rating 5(7) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TD Tiffany D. CEO Hospital & Health Care ### "So Impactful " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2024 It’s been phenomenal for multiple reasons. It helps us target treatment to the individual as well as the particular milieu at any given time. Pros I love the insight we get following the first survey. We’re able to use the data to ensure we’re pairing clients with the therapist best suited to support their needs. We know which therapists are most effective in treating each area measured. If a client struggles with anxiety, we know what therapist is the best fit based on that therapist’s track record treating other clients’ anxiety. The data truly allows us to make informed decisions about best care strategies for each individual client. Cons I don’t know if I agree with clients being shown photos of their drug of choice on the very first survey. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 28, 2024 Tiffany, thank you so much. In terms of showing photos in the first survey: It's entirely understandable to have reservations about introducing cue exposure therapy at the onset of addiction treatment, given the natural concern for client well-being and the fear of inadvertently increasing relapse risks. However, it's encouraging to know that extensive research (we can send you the studies) supports the safety and efficacy of this approach, showing that it doesn't heighten relapse chances or harm patients. Cue exposure therapy, grounded in the principles of learning theory and extinction, helps clients weaken the association between substance use cues and the behavior itself, offering them a valuable tool in managing triggers. As therapists, our due diligence in integrating such evidence-based practices thoughtfully within individualized treatment plans—complemented by coping strategies and support systems—reflects our commitment to offering effective, compassionate care. AG April G. CEO Hospital & Health Care ### "It's SO easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2024 Pros Trac9 is SO user-friendly. It's incredibly easy to use. Cons Would like more information on why specific clinical instruments are chosen (i.e. GAD 7, Beck's Depression Scale) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 28, 2024 April, thank you very much for your review. In terms of why specific instruments were chosen: Dr. Dempsey would be happy to discuss each instrument chosen. This example might be illustrative: CES-D vs. BDI/GAD-7 - While the GAD-7 and BDI are excellent instruments, each psychometrically validated, the CES-D offers several notable advantages. Firstly, the CES-D is recognized for its heightened sensitivity to changes over time, an essential feature for tracking the progression or improvement of depressive symptoms. Additionally, it is in the public domain, making it freely available for use by individuals and researchers alike. Its reliability and validity have been proven across a broad spectrum of populations, encompassing various age groups, cultures, and settings. This versatility makes the CES-D applicable to the widest array of populations. AM Alice M. CEO Hospital & Health Care ### "Improving SUD Outcomes " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2024 I have been using TRAC 9 since 2019 and it has helped shape how I did therapy. I love when a client is able to recognize that they have made progress; they will begin a session beating themselves up, saying they have not changed or grown but after they see their progress, they are able to give themselves credit and gain confidence. Pros I love that clients are given a visual representation of their progress and growth. It allows clinicians to quickly identify risk areas. I love that therapists can see how they are perceived by their clients as well as progress made by their clients. It provides crucial information that drives therapeutic practice. Cons Glitches in the algorithm and/or issues with how adherence is calculated. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 28, 2024 Alice, thank you so much for your review. In terms of the adherence calculation you mentioned, please contact your Trac9 support specialist to review which adherence statistic you are looking and we will do our best to help sort out the issue. CC Cindi C. CEO Hospital & Health Care ### "Optimize your treatment program with Trac9" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2024 Trac9 helps our residents as well as the therapists who are providing treatment, there is no other tool that provides true data and week over week comparisons. Pros Trac9 provides the guidance using true data to assess a client's response to treatment. Trac9 aides' therapeutic discussions about progress and areas of change to tap into discussions that may not have occurred without these weekly assessments and data.   Cons The only recommendation would be for an average score to be used for the Client satisfaction survey instead of the current scoring scale. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 28, 2024 Cindi, Thank you very much for your review. In terms of the client satisfaction survey, I believe your company is using the Net Promotor Score (NPS) functionality which follows a specifically prescribed scoring methodology. The customer satisfaction survey can be customized to each company, so if your company would like a different satisfaction rating question and scale, that can be accommodated. CC Clayton C. Chief Executive Officer Consumer Services ### "TRAC9 Anayltics informs treatment decisions- High Level" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2024 Very positive experience. Implementation, education, and support of end users must be priority one to benefit. Pros Predictability of pathology risk factors, tracks progress, informs therapist treatment plans, client satisfaction surveys, ease of use for the client and clinician, informs and focuses the therapeutic alliance on THE real issues Cons No negatives I have experienced. Industry leading. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 28, 2024 Clayton, thank you very much for your review, we appreciate your feedback. JW Josh W. CEO Mental Health Care ### "Trac9 at English Mountain Recovery" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2024 Pros Trac 9 gives our clients a ‘voice’ for things they don’t have the ability or willingness to say to the clinical team. It gives clinical a solid visual to explain the clients’ progress and challenges to them. And mostly it’s another piece of support that we can send them out of the door with that keeps them connected to us. I know we’ve gotten some clients reconnected with admissions/back in treatment through Trac 9 results. Cons The only con, and really is more accurately labeled inconvenience, is that sometimes it can take longer for reports to download. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CT Cherie T. CEO Hospital & Health Care ### "Trac9 Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 27, 2024 Pros Information regarding treatment outcomes Cons clinical adherence of having to have it open for a certain period of time to register. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 28, 2024 Cherie, Thank you so much for your review. In terms of clinical adherence: if the clinician who is assigned to the client reviews their most recent assessment for even a few seconds before the next weekly assessment is due, then that clinician is marked as having reviewed the assessment. We've seen sometimes a clinician will ask someone else to view or print the assessment, and in that case the assigned clinician will not get credit, so you have to be careful to make sure it's the client's assigned clinician who reviews it. Please contact your Trac9 support specialist if you would like more information about it. SM Shannon M. CEO Mental Health Care ### "The best and most reliable patient management system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2024 The team at Trac 9 is very responsive and will help with any questions asked. They will continuously train team members on advanced analytics. Pros That it guides care and allows clinicians, and the doctors decision-making based upon data Cons There’s nothing that I don’t like about Trac 9. It would be great if insurance companies would use this data to make relevant decisions instead of arbitrary decisions, based upon a small set of clinical data that does not contain any psychometrics. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 28, 2024 Shannon, thank you so much for your review. It is our vision to help insurance companies make payment decisions based on a set of evidence-based assessments that have been shown to be most predictive of recovery. More effective treatment leads to lower relapse risk - so people get the treatment they need and have fewer hospitalizations, providers are able provide that treatment, and payers have fewer relapse-related claims. [View all Reviews](https://www.capterra.com/p/10017483/Trac9-Informatics/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.