# Engaige Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Engaige Software - reviews, pricing plans, popular comparisons to other Customer Support products and more. Source: https://www.capterra.com/p/10017497/Engaige --- # Engaige Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Engaige ## What is Engaige? Engaige is the leading automation platform for complex customer service at fast-growing DTC brands, powered by Engaige AI, a self-learning system that gets better with every conversation. It is built to supercharge lean support teams as they scale, cutting cost to serve while lifting customer happiness, conversion, and retention. At the core is Engaige AI. Unlike static bots that only know what you scripted, Engaige AI learns continuously from every resolved ticket, every agent action, and every product and policy change. It watches how your best agents handle the hard cases and turns that into automation, so accuracy climbs, coverage widens, and the system keeps pace with your catalogue, promotions, and peak seasons without constant retraining. The longer it runs, the more it resolves on its own, reaching resolution rates of up to 90%. ## What is Engaige used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €529 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Engaige?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.helloprint.co.uk/&name=Engaige) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Engaige 5.0 (1) VS. [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €529 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (11) Value For Money 5.0 (1) Value For Money 4.6 (7) Customer Service 5.0 (1) Customer Service 4.7 (9) ## Engaige alternatives [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Forethought](https://www.capterra.com/p/196175/Agatha/) [4.5 (11)](https://www.capterra.com/p/196175/Agatha/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about Engaige Overview ### What company size and specific industries is Engaige built for? Engaige is designed for support teams at small businesses, mid-market companies, and enterprise organizations that need 24/7 Generative AI assistance across all channels. The vendor description does not specify any particular industries, so it appears suited to any sector that relies on customer support operations. Features and Usability ### What are the key features of Engaige? Engaige offers customer support, support ticket management, and customer communication features for handling service requests. It also includes knowledge management and knowledge base management for organizing support content, plus generative AI, natural language processing, and tagging for classifying and routing information. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Engaige integrate with? Engaige integrates with 8 third-party tools for customer support and messaging, including Dixa, Freshdesk, Gmail, Intercom, Kustomer, Trengo, ZenDesk Chat, and Zendesk Suite. These catalog integrations cover help desk, email, live chat, and customer service platforms. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Support Ticket Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data AI Summarization Uses AI to condense large amounts of text, audio, or video data into a coherent form Alerts/Escalation System alerts about the need to escalate an issue or request Engaige 45 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Uses AI to condense large amounts of text, audio, or video data into a coherent form Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage, store and organize emails within the system or via third-party apps Used as a promotional or demonstration tool in sales and marketing presentations Use AI to generate content in the form of text, images, videos, etc. Organize, prioritize, and manage incoming communications Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Arrange tasks based on the level of priority or urgency Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow customers/users to submit support queries and service requests Attach digital tags to documents and assets for identification, search, or monitoring purposes Track, manage, or resolve user requests and IT incidents/issues View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents An extended application or connector that enables users to perform additional services with their current set of tools Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Starter €529.00 Usage Based,Per Month Growth €899.00 Usage Based,Per Month Professional €1,299 Usage Based,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Odoo](https://www.capterra.com/p/135618/Odoo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JH Joeri H. Online Growth Specialist Marketing and Advertising ### "Enorme efficiëntieslag en kostenbesparing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2024 Pros Voor een van mijn opdrachtgegevers ben ik in contact gekomen met Engaige. De opdrachtgever zit midden in een enorme groei en daar komen natuurlijk ook de nodige uitdagingen bij kijken. Een daarvan is het snel opschalen van hun klantenservice terwijl de service kwaliteit behouden blijft. Met het generatieve AI-platform voor klantenondersteuning van Engaige hebben we dit probleem niet alleen direct weten te tackelen, maar hebben we daarnaast ook een mooie groei in sales gezien door 24/7 klantenservice aan te kunnen bieden, zonder dat hier een medewerker aan te pas hoeft te komen. Een absolute must dus voor grote en snel groeiende ondernemingen! Cons Tot nu toe heb ik geen minpunten kunnen vinden. We zijn echt onder de indruk van de software van Engaige en kijken ernaar uit om steeds intensiever gebruik te gaan maken hiervan. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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