--- title: "Forward Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Forward Software - reviews, pricing plans, popular comparisons to other Sales Tracking products and more." source_url: "https://www.capterra.com/p/10017936/Forward/" page_type: "product" language: "en" --- # Forward Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Forward ## What is Forward? Forward is a digital sales room software that helps B2B sales teams centralize content, collaborate with buyers, and manage deals in one place. The software allows salespeople to create personalized deal rooms, share sales materials, set mutual action plans, chat with prospects, and track engagement analytics. Forward aims to simplify collaboration between buyers and sellers in order to accelerate sales cycles and improve win rates. ## What is Forward used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Collaboration](https://www.capterra.com/collaboration-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €39 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Forward?[Manage this product listing](https://www.g2.com/products/forward-2023-09-28/claim_requests/new?auto=true) ## Forward Overview Updated September 2026 AI summary Forward provides small and midsize businesses with a cloud-based platform focused on sales enablement and engagement. It integrates collaboration tools, content management, and onboarding features to support sales teams throughout the customer journey. Notable capabilities include real-time data, customizable templates, and pipeline management, along with analytics and alerts to help monitor sales activities and track performance. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Forward 0.0 VS. [4.7 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting Price €39 Per User, Per Month Starting Price $12 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (973) Value For Money 0.0 (0) Value For Money 4.5 (796) Customer Service 0.0 (0) Customer Service 4.6 (768) ## Forward alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3,062)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132666/Pipedrive/) ## FAQs about Forward Overview ### What company size and specific industries is Forward built for? Forward is designed for small and mid-sized B2B sales teams, including account executives, sales development representatives, customer success managers, and sales leaders. It is built for business-to-business organizations that need sales support across prospecting, account management, and customer success workflows. Features and Usability ### What are the key features of Forward? Forward offers CRM and pipeline management for sales teams, plus contact management, task management, and to-do lists. It also includes collaboration features like chat/messaging, @mentions, commenting/notes, and file sharing, along with reporting and analytics, real-time notifications, customizable fields, templates, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Forward starts at €39 per month per user on the Pro plan, which includes unlimited team members. A free version and a free trial are also available. No additional pricing details, fees, or limitations are listed in the provided plan information. Integrations ### Which third-party tools and platforms does Forward integrate with? Forward integrates with more than 20 third-party tools across productivity, CRM, and sales workflows. Key connections include Airtable, Calendly, Chili Piper, Figma, Gmail, Google Docs, Google Drive, Google Sheets, Google Slides, HubSpot CRM, Loom, Miro, Pipedrive, and Salesforce Sales Cloud. Getting Started and Support ### What training and onboarding options does Forward offer? Forward provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars offer guided instruction, while documentation and videos support self-paced reference and walkthroughs for setup and feature review. Getting Started and Support ### What customer support options does Forward offer? Forward provides email/help desk support, a knowledge base, and chat. These channels give users direct contact for issues and self-service help for common questions. No reviewer feedback on support is available here, so there is no documented sentiment about response times, helpfulness, or recurring frustrations. ## Features AI summary Based on 2,485 Sales Tracking reviews Capterra reviewers highlight these as the features buyers care about most when choosing sales enablement software: - **Contact Management** (**55%** of reviewers rated this feature as critical) - **Contact Database** (**58%**) - **Lead Management** (**52%**) Forward supports **Contact Management**, which helps teams keep prospect and customer details organized throughout the sales process. However, it does not include **Contact Database** or **Lead Management**. Instead, it offers other important capabilities that reviewers also rate highly, including **CRM** (**58%**) and **Third-Party Integrations** (**57%**). These features help businesses connect sales data across tools, maintain visibility into customer relationships, and work more efficiently when tracking opportunities and managing outreach. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Chat/Messaging Communicate using direct chat or messages within the system Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Commenting/Notes Leave comments and notes on documents for others to view Forward 51 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Contact Management: Manage, organize, and store contact information - Content Delivery: Distributing content through various platforms or channels - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Sales Teams/Organizations: Caters to sales teams - Interaction Tracking: Track interaction history by documenting conversations for contacts - Live Chat: Ability to chat online in real time - Multi-Language: Manage and support multiple languages - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Personalization: Adjust communications based on previous interactions or personal preferences - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rich Text Editor: Input different types of content and edit text formats, fonts, font sizes, and colors - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Onboarding & Training: Process of training new hires by providing them with sales tools and knowledge needed to complete the job - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10017936/Forward/pricing/) Pro €39.00 Per User,Per Month It includes: - Unlimited Team Members Enterprise Contact Vendor for Pricing It includes: - Everything in Pro - Dedicated Account Manager ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Google Slides](https://www.capterra.com/p/178686/Google-Slides/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.